If only every lab experience could be like this -- seriously, wow…read more We came to Evan Howell Lab in Altamonte after my brother had labs ordered by his specialist, and I honestly didn't expect things to move this smoothly. Located within the hospital/medical plaza area, it was super easy to find and surprisingly efficient from start to finish. From check-in to completion, the whole visit took about 25 minutes total -- and that included maybe a 10-minute wait at most. Once they called him back, the lab draw itself was done in under five minutes. The staff worked quickly but still stayed professional, kind, and organized, which made the experience feel seamless. As someone who works in the medical field, I don't see this level of efficiency very often, so I truly appreciated how well everything flowed. No chaos, no long lines, no confusion -- just a smooth, well-run process that respected everyone's time. Honestly, this might be my new go-to lab location anytime labs are needed throughout the day. Fast, efficient, and stress-free -- definitely an experience worth recognizing.

I've been to this lab several times over the past couple years for normal labs, and, after a couple…read more"bumps" in the paperwork and wait times, the process has improved. Prior to Covid, everyone waited for their appointment in the small sitting room. Now, check-in and chairs for waiting are set up just a few steps away from the elevator stops on the second floor. At the desk, you need to provide your picture ID and insurance card. If you have the script for the blood draw, you hand it over at this time. The AdventHealth employee will point where your signature is needed and inform you kindly that you will be called in a short time. When you're name is called, you walk down to the suite, enter, and hand over the paperwork you initially completed. The wait is short before being called and instructed which room to head to. This is a small office, so no fear of getting lost! Every phlebotomist has been kind and has made drawing blood less difficult (because, who really enjoys these appointments?!?). Online or app scheduling for an appointment is convenient and worked well for me. However, I have also found that when walk-in's are welcome (check the status on the app or online), I've experienced reasonable wait times. I found the whole process fairly easy to work with and have experienced good service here.

Came to this location since mine was closed through November 11th. Isabella was my tech and she did…read morea fantastic job. I had a lot of vials to do and she was so careful that my arm didn't even bruise afterwards! I made my appointment online and I was seen on time and was on my way to some much needed breakfast!

One of the least favorite things to do? Everyone now, "Blood labs!" Quest Diagnostics is located…read moreconveniently, although awkwardly in an aged business plaza just off E Altamonte Dr (436). While the waiting room and interior haven't changed much over the years, credit Quest with updating the check-in process and the convenient way to check results online. I arrived prior to my appointment time and used the check-in kiosk. It's a one-stop process that scans the appointment barcode, drivers license, and insurance card. Then the wait begins. I was called from the front (and around the corner) to finalize the check-in. (Note: If you're hard of hearing, sit close to the intake cubbies.) A personable employee ensured that Quest had all the correct information about me in their records, and then I proceeded to the waiting room again. When my name was called again, I walked around the corner to where the phlebotomists were located, and was escorted to the room for the blood draw. The medical professional engaged in friendly chit-chat, asked me to confirm my personal info, and collected the blood samples without incident and with little pain. After the bandage was applied, I was free to go. All together, I spent just under 30 minutes for the entire appointment. I know I'll return here because my insurance covers this procedure. By the way, if you require fasting before the blood draw, you can break your fast next door at the breakfast place after you finish.

Customer service:1 star Communication : 1star…read more If you are coming here to have the worst experience in the medical field you are at right place & this is for you. We were told to report in 1hr before our check in time to take a glucose drink. Instead we were later then told to wait until check in time. In all my life in working in the medical field to receive no treatment this is probably the worst. I received better medical treatment on military facilities. Better improvement would perhaps have a front of house person communicate with clients, instead your left with a soulless kiosk. Staff can speak kindly but instead your left with a rude person with a heavy NYC accent to tell everyone to * kick rocks * just because she cant handle the flow of clients walking in, its crazy how lazy of a mind set to come into work and actually have to work.

Nicki was like a ray of sunshine in an otherwise dark and dreary place…read more Walking in there, you immediately feel a low vibe. I'm not sure if they're allowed to play some music (at least in the waiting room) but sheesh, it's depressing in there. No color, super minimal (if any) decorum, just white walls. In a space where many people already feel uneasy, I wish they would try to brighten it up a bit. Anyway, with my appointment, getting called back was pretty quick but then I had to wait in blood drawing area because the first lady couldn't find a vein. She seemed pretty spaced out and I wasn't actually too comfortable with her jabbing me. Nicki then came back and knocked it out quick! She was very kind and knowledgeable. We need more Nickis at places like that!

I don't think I will ever utilize Quest again if I can help it…read more I had need of a routine blood panel and also to pick up a specimen kit for my little girl. It seems pick up and drop off should be simple, but to be safe I tried calling the lab to ask if I needed an appointment to pick up the kit. The system has no option to speak to a human. Literally. If you press 0 the response is, "I understand you'd like to speak to a representative, HOWEVER xyz." Very unhelpful. So I made an appointment and waited for 30 minutes past my appt time before I had to leave to go back to work. I did that not once, but twice. Two attempts on two different days just to pick up a kit. You would think I could've just asked a person at the clinic whether they were able to give me a kit, but no. Quest has revamped their model so that you are completely blocked off from any interaction with a human until they call you back. There is no window to speak with anyone. Just tv screens and a fogged door. And even once you're back, there are no check out counters any longer. It's only phlebotomists and the phlebotomists are expected to handle your insurance information, etc. When I got in for my routine bloodwork this morning and asked if she'd be able to give me a kit while I was there, she said no because she's only allowed 10 minutes with each patient and that would take longer than 10 minutes. It feels like a complete factory in there. The worst part is the tv in the waiting room that plays a series of messages. Every 5 min or so it played a message that if you're blind or visually impaired, you can swipe 3 fingers across the check in screen or something like that. Don't you think that if a patient is visually impaired they're going to be able to navigate that clinic without access to guidance from a staff member? They're just going to stand in the waiting room until that TV message comes back around? Thats not accessibility. This business model is gross. After I left this morning I called Advent Health outpatient labs and within 2 min was on the phone with a human being who told me to just pop by to pick up the kit and pop in when it's ready for drop off. SO SIMPLE. I'll be using them exclusively moving forward. If companies ever wonder why businesses like Advent are so prevalent, this is why. Don't take the humanity out of your business model.

I scheduled my annual biometrics screening at this location for a 7:30 am slot this morning. I…read morearrived 5 minutes prior to my appointment and signed in so very easily using their electronic device up at the front. There are two available. The screens were big and clear and the instructions were straightforward. It was only maybe 2 minutes until the gentleman at the window called me back to the first desk behind the door. He briefly confirmed who I was and let me know what they would be doing today- blood pressure, height, weight, waist circumference and blood draw. I took another seat in a second smaller waiting room. About 7:36 am is when a lovely lady called me back. I wish I had gotten her name because she was awesome! My appointment was super quick, but we fit in some casual, fun conversation. I want to give everyone a head's up- if you come to this location and a petite woman with the most amazing dark curly hair and an island accent calls you back, you are in luck, my Friend. I swear she was like an angel. I don't MIND getting my blood drawn, but it isn't my most favorite thing to do. She found my vein super quick.... I literally did not feel ANYTHING. I've had some terrible past experiences, but this lady deserves an award. I would highly suggest this location for anyone.

Gets the job done! I was worried at first but they were informative and adamant throughout the…read morewhole procedure. Answered all my questions and made sure everything was clean.

From the owner: ClearPath Laboratories is a mobile service, we handle all sorts of testing from drug testing, pre…read moreemployment, alcohol testing. We use a 5 and 10 step process for our testing purposes. Please give us a call to schedule your testing today. Testing is done by appointment.

I have only been going here for a year but the ladies that work here are great! I had been having…read moretrouble with massive bruising and pain when I have my blood drawn and since I've been going here there is hardly ever any bruising. They are quick, efficient and really good with hard sticks.

I never book a appointment. I just walk in and it is quick and easy and the ladies there have…read morealways been so nice! My favorite lab in town without a doubt.

I have had pretty good luck with this location in being able to make appointments at convenient…read moretimes. Usually taken back pretty close to appointment times. Customer service could use a touch more warmth especially since they're sticking needles into your arm, but no bad experiences. I would book here first over other locations when available.

Carmen helped me and she was the best my service was in and out very quickly and I came in as a…read morewalk in.

Customer service A1, was on time, very professional, polite and finished in a timely manner. I was…read morenervous at first but she made me very comfortable and talked me through the whole process.

From the owner: Wright Phlebotomy Solutions LLC specialize in mobile phlebotomy. Including blood draws, finger…read moresticks, redraws, and many other specialties. Never leave your home, office or have long wait times. We come directly to you . we are committed to giving the best services to our patients.

Michelle was very responsive. She came to complete my fingerprints and it was a fast and friendly…read moreservice! Would recommend

From the owner: At MD3 Vital Services, LLC, we are committed to providing top-notch services in employment…read moreverification, background checks, and health screenings. Our comprehensive offerings include E-verify I-9 services, ink fingerprinting, thorough background checks, DNA testing, DOT and non-DOT drug testing, and certified phlebotomy.

Ridiculous. I come in for an interview for a research study. They call me back I told them what…read morehappened. They said to come anyways so they can pull my medical records. I signed the release form for my medical records as requested when you come in and tell me we're not going to do this. No compensation nothing except a waste of time. Unprofessional at best.

I am doing a 2nd study with CNS. I did one about 5 years ago. I must say the staff has always been…read morefriendly, helpful and professional at all times. Staff has been honest and upfront about the expectations and have appointments that are accommodating to the working professional. I would like to thank Dr. Robert Molpus and Ms. Letitia Griffin for being so informative and patient throughout my appointments.