Came to this location since mine was closed through November 11th. Isabella was my tech and she did a fantastic job. I had a lot of vials to do and she was so careful that my arm didn't even bruise afterwards! [[HIGHLIGHT]]I made my appointment online and I was seen on time[[ENDHIGHLIGHT]] and was on my way to some much needed breakfast! read more

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One of the least favorite things to do? Everyone now, "Blood labs!" Quest Diagnostics is located conveniently, although awkwardly in an aged business plaza just off E Altamonte Dr (436). While the waiting room and interior haven't changed much over the years, credit Quest with updating the check-in process and the convenient way to check results online. [[HIGHLIGHT]]I arrived prior to my appointment time and used the check-in kiosk. It's a one-stop process that scans the appointment barcode, drivers license, and insurance card.[[ENDHIGHLIGHT]] Then the wait begins. I was called from the front (and around the corner) to finalize the check-in. (Note: If you're hard of hearing, sit close to the intake cubbies.) [[HIGHLIGHT]]A personable employee ensured that Quest had all the correct information about me in their records, and then I proceeded to the waiting room again.[[ENDHIGHLIGHT]] When my name was called again, I walked around the corner to where the phlebotomists were located, and was escorted to the room for the blood draw. The medical professional engaged in friendly chit-chat, asked me to confirm my personal info, and collected the blood samples without incident and with little pain. After the bandage was applied, I was free to go. All together, I spent just under 30 minutes for the entire appointment. I know I'll return here because my insurance covers this procedure. By the way, if you require fasting before the blood draw, you can break your fast next door at the breakfast place after you finish. read more

Quest Diagnostics - The check in signage and kiosk - Laboratory Testing Near Me - Altamonte Springs, Florida

We usually use another location for our bloodwork however they are closed until November for a remodel and refresh. This location is smaller inside but they are efficient and quick with getting customers in and out on time. [[HIGHLIGHT]]The employees were very helpful and friendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They care about their customers and that is very important.[[ENDHIGHLIGHT]] The care we received was compassionate and respectful. read more

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I don't expect to make friends at a lab. [[HIGHLIGHT]]I did think they were pleasant and professional.[[ENDHIGHLIGHT]] I have always been a difficult puncture for blood draws. The phlebotomist was patient with me as she did her job. [[HIGHLIGHT]]The office staff was friendly enough and my paperwork was correct.[[ENDHIGHLIGHT]] Scheduling and check in was private and as expected. I will go there again. It is close to my home. I am someone who is able to walk and speak for myself. I'm sure there are others who are not able, who do not have a good experience as ambulatory offices are not designed for them. read more

Worst service ever- I don't recommended coming here unless you want horrible service. Made it extremely hard to get a test/ blood drawn. [[HIGHLIGHT]]Rashmi makes her own job miserable.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Very rude people, clearly do not care.[[ENDHIGHLIGHT]] They r to busy talking, especially one specific person, instead 9f getting people in & out. Appointments get messed up at this location, I usually go to Winter Park & never had a problem with the people or issues that my appt got changed. read more

[[HIGHLIGHT]]I arrived at 12:35pm for my appointment scheduled at 12:50pm. on the computer that they have inside that makes you sign in advertise to be texted if you want to wait outside of the office I choose that option. I Was never texted and have been waiting for more than two hours it's 2:55pm and I still have not been seen unless you want to wait for as long as I did don't come here save yourself a headache.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]FYI the staff in this location are not pleasant to add on to my experience emphasizing that x5.[[ENDHIGHLIGHT]] read more

10:00 am Appointment. Still here at 10:50. They seem very disorganized and it appears they are servicing walk-ins before scheduled appointments. There were 12 walk-ins when I arrived, now there are 5. The advertising says appointments take priority over walk-ins. (???) Not sure the point of appointments if they cannot honor them. read more

Quest Diagnostics - Laboratory Testing Near Me - Altamonte Springs, Florida

I had to get some blood work done and decided to walk in on a Tuesday morning around 7:45 am. I walked up to the front and checked in on their stand alone computer system and within one minute a lady called me back for payment. Literally less than 2 minutes later the phlebotomist called my name. We walked back, she prepped, cleaned me up, got the tourniquet on and drew my blood within a couple minutes. She was gentle and It was literally painless. I hate getting my blood drawn and I was nervous but this was a breeze. In and out in less than 15 minutes. Not sure if this is the norm if you go in early, but I totally recommend!! read more

I had an appointment at 7:40 am and showed up a few minutes early to check-in but I only waited a few minutes after checking in! The staff got my back there and ready for bloodwork - I had Taz for my blood work and she was super friendly! I really hate needles and she made it a breeze. read more

Unfortunately had a really unpleasant experience at this Quest location today. I was in there for bloodwork to test for cancer and in an already vulnerable space, the employees' vibes really threw me off. The woman who was working the window at noon today (1/4/21) had very intense energy and didn't seem to care about the patients. I understand it was busy but I just don't think that excuses one to treat people without compassion in that type of work setting. In any work setting really but especially when it comes to health. I witnessed an old woman walk up to the window for information on covid testing and 2 employees were completely unhelpful and just tried to shrug her off and were condescending to her. Her English wasn't great and they just didn't seem to care if she understood or not. No patience. I stepped in and tried to help her because I felt really bad and she thanked me very kindly. I've had such hit or miss experiences at this Quest. Altamonte Quest is like a box of chocolates.. never know what you're gonna get. read more

Over 2 hour wait and filled with major attitude from the ladies checking people in! Actually was told when I asked how much longer after 1.5 hours that it is now going to take longer because I asked a question. This is after 5 other people asked a question ahead of me. Really unnecessary to be rude. People can deal with their incompetence much better if they were pleasant. read more

I took both my parents ages 91,96 to have blood work. the staff was very professional and understanding. The wait was too long, they overbooked or were short staffed not sure did not ask. read more

I am hoping this review will help them improve on their phlebotomy services. I am hypothyroid and get my blood drawn at the endocrinologist office every 6 months. I have had this condition since I was 18. So I am very used to getting my blood drawn. I don't enjoy it, but I'm very familiar with it. I have never, I repeat never had bruising or pain in my arm after a blood draw with my endocrinologist office. My regular Internist doctor sent me out to get a specific blood panel done at Quest. I had an appointment and the wait wasn't bad at all. That's why there is two stars. I thought it was odd that they took my credit card number to pay for the lab if my insurance didn't cover it. At some point in the next 180 days I may be billed for that. So now I have to keep an eye on my bank account. Thanks for that. All my other doctors have just billed me if insurance didn't cover it. So be prepared to have a credit debit card for that. No one told me when making the appointment which would have been nice. So after a short wait I was taken back. Blood drawn. I could tell it felt a little bit different when the nurse stuck me. My arm has been hurting since then. I noticed several times overnight as well. I started to bruise that evening and have a bruise now. My associate also got her same labs as me done at her doctors office, and you can hardly tell she was stuck. That's how my arm normallyI'm not sure if Quest needs better training for their phlebotomists or what. Another friend told me about a horrible experience she had a Quest where she developed bruises all up and down her arm after the stick and couldn't open the door when leaving. This is my honey feedback and thankfully I wasn't as bad off as my friend. UPDATE: 1/7/2020 I received a bill for my lab work from quest for over $300. Quest is claiming my insurance did not cover the labs. I called my insurance and they said that Quest sent my claim to the wrong address branch of my insurance. She said it is clearly stated where to send claims to and that's why it was denied. She advised me to call Quest to have them send the claim to the correct address. So I called Quest in Altamonte. Absolutely laughable. Every prompt number I hit to speak to someone said "this option is not available". So now I have been on hold with the Quest cooperate trying to speak to someone about this bill. I strongly caution anyone needing labs do not go to Quest. I spoke to my doctor and he has made arrangements to have all of my labs done in office. They can set it up so insurance will cover it. It has worked out for me so far. Now in January I'm dealing with an issue from October and spending half my day off on the phone with these incompetent jokes. read more

Quest Diagnostics - Bruising from stick at Quest Diagnostics - Laboratory Testing Near Me - Altamonte Springs, Florida

Employees are very rude. They seem bothered if you have any issues. I was admonished twice while I was there. Not a welcoming place.

Came here this morning for blood work and was SO impressed!! I arrived several minutes after my scheduled appointment time due to a literal monsoon (I call them FL blizzards), but they prioritized me and I was seen immediately with no wait. Took all of two minutes for Sharo to draw my blood and she was quite friendly and got my vein on the first try (which I definitely appreciated hehe). Overall had a great experience at this Quest Diagnostics and would definitely come back or refer to a friend! 5/5!! read more

The staff are very unfriendly. I am having an upcoming surgery and had an email of the doctors script. An elderly blonde women who worked there informed me they needed the script on paper. I asked her if I could send it to her fax or email so she could print it out for me and she replied "no". There was no indication on their website or confirmations that the script was needed on paper. So I asked her is there anything I could do since I was already at the facility and she said "no you have to make another appointment". I stepped out to update my surgeon and when I returned there were no staff available to speak with (all of them were in the back). I waited about 10-15 minutes until I decided to leave and find a different facility. So essentially the staff were unwilling to help and I would highly recommend to visit another location. Btw this is my first ever review so that's how passionate I am about not going here.. read more

They are excellent. I just got here early at 6:40am as a walk-in patient. They got me in and out fast. At 7:13am I was out. My phlebotomist Harism (I think I misspelled it) was super fast and nice. I can tell she is good because I also do phlebotomy. I recommend this place! read more

Latoya from the Longwood location was working here today - long wait and rude check in staff and latoya told me that I am ignorant.

I had bloodwork done at Quest in Altamonte Springs. The staff was excellent. I had 15 viles of blood taken. I do not handle bloodwork well, so this amount really took its toll on me. I began feeling really sick & lightheaded, felt like I was going to pass out. Shari is the tech who withdrew my blood & she is exceptional. She was very patient & caring regarding my wellbeing. I had no bruising & I generally do. I recommend this location & if you are a whimp like me when having bloodwork done, ask for Shari. Thank you Shari, I really appreciate your kindness. You're the best! read more

I was one of the first to arrive. I was in and out within a half an hour and only because I was a walk in. The facility is very clean and the staff were very friendly. The phlebotomist was good with the needle. (I can't say I've always had a good experience in that regard at other quests). read more

the front desk was very professional the person who took my blood was rude and left my arm where she took my blood is all bruised and swollen If she does not like h er work then she should go home I filed a complaint at their corporate office. Judith read more

The experience at Quest was seamless! Everything is pretty much automated. There are ipads when you walk in to enter your name to check in,. There is a TV screen in the waiting room that shows your last name and how many minutes until they call you. The staff was friendly and courteous. If needed, I would definitely return! read more

I can't call them to verify that they have doctor's order for my test tomorrow because they have eliminated customer service.

I arrived at the facility at 3:23. The lady blocked my entrance and said they could not take me because they were closing. I asked if she could take me since it was only a quick blood draw but she locked the door in my face and said no. read more