This company provided all the qualities I feel are required in the restoration business--addressed our issue, evaluated our home on a timely basis, and referred us to other contractors when they felt they were not the right company for the job. Very professional employees, great customer service, and followup. I would highly recommend them for not only fire and water restoration but for other homeowner issues as well. read more

Overbilled - keep records. Covid project so was a horrible mess. Multiple crews in and out; had to redo the tile 3x and floor twice.

I had some roof damage due to a storm and Arcus Restoration was recommended by my home insurance. I worked closely with Anthony during the process of damage evaluation, estimated cost and roof replacement. I was very happy with their service, they worked very clean and handle professionally and honestly any unexpected event that occurred in the process. The workers left my yard sparkling clean after they finished the job. I would definitely recommend this company. Thank you for your service! read more

Highly recommend. I had a massive tree fall on my house last summer that did extensive damage and Beau Walton and his team did an amazing and professional job. He oversaw every aspect of the repair, dealing with my insurance, and my ex husband who was paying the rest. :) As single mom I sometimes feel like people try to take advantage of me and think they can overcharge or pull me around but I felt Arcus was upfront, honest, and repairs were done timely. I would definitely use them again! read more

Update: 44 days since they took the job. Owner came by a couple weeks ago and got the demo debris out of my garage finally. Still no start to construction. Project manager down talks me every time I press for an update. No sense of urgency, can't wait for this to be over! read more

This was a disappointing experience. My kitchen ceiling fell, and my insurance company recommended Arcus. They showed up as promised and did the first step, which was hauling away the debris and putting plastic over the hole in my kitchen. The surprise came when they charged me double the quote for the service! I have decided to look elsewhere for my repair, and I regret taking the recommendation from my insurance company. DO NOT CALL ARCUS! read more

I would not reccomend this company for remodel jobs. The project manager was not around to supervise or check the work done. We had to do some directing and lots of corrections. We had some new wood floors installed and they were immediately cupped or warped. They took no accountability and after paying them 50,000 plus dollars. They were threatening for the last couple thousand we held because of the bad floors. They were very unprofessional, and did not stand by their work. read more

These people cut corners every place they can. The roof looks horrible and there are less waves in the ocean than there is on my roof. I hired 2 other roofers to look at the problem and they both agreed they did a very poor job and the felt being put down improperly was why the new roof was so wavy. They did not paint the facia before putting up new gutters so that will be rotting out soon. They lied and told my insurance they put gutter screens on when they did not. And the water stain in the living room ceiling came back the same day they painted it. They refused to fix it unless I signed yet another change order to give them more work in other places. I felt like I was playing the shell game with a street hustler when it came to all the switching contracts they wanted me to sign. And they kept blaming their short comings on everyone but themselves. They said my insurance wouldn't allow for enough plywood for the roof repair, but they never even put it on the list. They also asked if I was ok with running a new gas line for the fire place across the outside wall that would be highly visible. They also tried to make a commission off of other work that was completed before I even hired them, as well as they wanted commissions on work not yet completed or completed by others. They were very pushy about needing to replace the fence first for some reason but there was a tree and a plumbing issue in the back yard that made it impossible. I think a Freind of his must have owned the fence company or something for him to so adamantly push for it to be completed before it was time to do so. Even though I was not happy with the work completed forced us to pay by threatening us with lawyers and putting a lien on our property. I feel I was ripped off for large amount of money. read more

These guys do phenomenal work. John helped me with a shower rehab project and got it done through difficult logistics and I was out of town. Kept me informed the whole project and it turned out great. A+ read more

You should run from this company. Wasted many weeks working with Ben Ross and our insurance agent on our home damaged from tornado. Job was extensive and would more than likely be between $160,000-$200,000+. This company talked big but we own our home outright. It's two years old and we paid cash. Date and meeting set to sign contract. Never even received an estimate from Ben Ross. Upon learning that State Farm had already paid us a preliminary payment, and day before contract signing, Ashley called from accounting wanting to know how much we had been paid, the amount of the check and for us to forward them 100% of the payment in ADVANCE. When I declined to do so, Ben called one hour prior to our meeting for the contract signing and put off the meeting indefinitely until the money could be resolved. No reputable company demands payment in advance of work starting, especially when they haven't even supplied you with an estimate. Now we have wasted 90 days, still repairs not begun, and no contractor. I would advise beware and check other info on this company. read more