Completely AWFUL Service and Sales Departments! Do not come here! I wish Yelp gave me the option to…read moregive these guys ZERO stars, because that is how bad this business is.
Issue #1: When I was looking to buy my very first car, I knew exactly what I wanted: a blue WRX sedan. Kunkle's had a white one, so I asked the salesman (can't remember his name - Jim, I think) if he could search dealers in the SW PA area because I really had to have a blue WRX. He said he would and that he'd call me back. Not only did I never hear from him, he apparently never even bothered to look at other dealers, because I ended up finding my blue WRX at Day Apollo in Moon Twp a week later!
Issue #2: Unfortunately, a Peterbilt truck rammed into my new WRX about 3 months after I bought it. Because Kunkle's was the nearest Subaru dealership in the area (and I expected my car to fixed to manufacturer standards), I made what ended up turning out to be the BIGGEST MISTAKE EVER by having my WRX towed to Kunkle's in Delmont. My accident occurred on Sept 30 and ultimately caused about $6,500 in damage... The first time I heard back from the Service folks at Kunkle's that my car was ready to be picked up was sometime in early November. That's well over a month that these idiots had my car, people! Low and behold, when I arrived to inspect my car (which, by the way they had pulled OUT of their garage into a parking lot behind the building in the evening so the sun was setting and the lighting was very dim), the paint on my new rear bumper and passenger side rear quarter panel was a COMPLETELY DIFFERENT SHADE OF BLUE than the rest of my car. It doesn't end there... The weld lines where they actually welded in my new quarter panel were completely visible; there were AIR BUBBLES IN THE PAINT; and apparently their Service staff is near blind because somehow, they had completely missed the plastic trim on the driver's side of my vehicle which had multiple, deep SCORES on pretty much the entire strip.
So, I told the Service Dept Manager (Ray McAteer, sp?) about the issues, he came out and took a look at the car (that's right, he wasn't even around when I performed my initial 'inspection' of their work; he was probably hoping I'd be stupid enough to just hop in my car and drive it home without examining the quality [or lack thereof] of their work), and claimed he couldn't see any of the problems I saw! Um... suggestion: have your ******* eyes checked out!
But, he ended up taking my car back in... I came back AFTER THANKSGIVING, which was the 2nd time Kunkle's assured me that my car was ready for pick up. I go back in to the dealer... still there are air bubbles in my paint... AND I notice a new problem, my new rear left taillight is not nearly flush with the rest of my car!!!! It looks like it's sticking out from the rest of the back end of my car by a solid inch!! This time, when I'm reporting back on my dissatisfaction with the repair work (yet again), the dealer manager gets involved. He tells me that there is no way they can get my car back to the way it was before the accident. Oh, really? A good friend of mine wrecked his Nissan a few weeks after my accident ($23,000 worth of damage - almost totaled) and #1 Cochran had his repairs done BEFORE my car's repairs were complete and the only thing visibly wrong with his car after the repairs were done was one slighly off-kilter tailpipe!
This 2nd time back to the dealership, though, my dad had come with me... And after some strong "persuasion" (aka reaming out) of the dealer manager, they agreed to try and do "what they could" to fix my car... AGAIN.
I ultimately ended up getting my car and taking it home sometime in December, before Christmas. That's right... It took almost 3 MONTHS for Kunkle's to repair my car - and let me warn you, they never did fix the weld lines (they are still highly visible). I remember on that evening in December when I was about to drive my car home, the dealer manager actually told me I could come back in for a free clear coating... I almost laughed in his face, folks.
I've heard other horror stories about Kunkle's, including a friend who went in for a simple oil change, and realized shortly after leaving the dealership that the idiot Service Dept had FORGOTTEN TO REPLACE THE OIL CAP - needless to say, oil splashed out all over his hot engine, got burnt and stunk up his entire car.
I am warning everyone who reads this - DO NOT GO TO KUNKLE'S FOR ANYTHING (SALE, SERVICE, REPAIR OR OTHERWISE). YOUR VEHICLE WILL COME OUT OF THERE IN WORSE SHAPE THAN YOU TOOK IT IN.
