PPM manages our vacation rental property in Durango, CO and I only have great things to say about…read morethe service and attention we've received from Victor and Ed. PPM is privately owned, run like a professional, friendly company should be and they are very efficient under all situations. I'm very pleased with the immediate attention I receive and how thorough they are. My experience has been great and I would highly recommend Professional Property Managers to anyone!

From the owner: - Management of Retail Shopping Centers. - Second Home…read moreCare-take Services. - Single and Multiple Residential Rental. - Full Service Real Estate Brokerage. - All Services offered on an "a la carte" basis. PPM is a father/son owned and operated business providing multi-faceted service for your building or home. (Any property management service requiring a Colorado Real Estate Broker license is provided by Ed as an independent real estate broker dba "Trusted Hand Realty". Ed and Victor bring years of real estate experience to the table. The business has been in operation for 4 years. Ed is a retired real estate attorney who relocated to Colorado to partner with his son, Victor. Victor is owner/operator of AVL Property Maintenance, Inc., a successful landscape and snow removal business.

My family stayed for a snowboarding trip last year! We had a blast and got lots of snow. They made…read moresure the roads were plowed so we could get to and from the slopes. They made payment easy and the house was clean. They were available anytime we had questions. Thank you for the pleasant stay!

7/9/26 update to Jenna's response: Your responses to all of your Yelp! reviews come off as…read moreargumentative. I understand that technical issues happen. My concern wasn't the issue itself, it was the initial response. When I first contacted your office, I was essentially told, "It shows as posted on our end, so we don't know what to tell you." I would have appreciated hearing that the issue would be investigated right away, especially since enough time had already passed. Also, when a customer provides feedback, the appropriate response is to thank them, acknowledge their concerns, and let them know you'll take the feedback into consideration, rather than continuing to defend how the situation was handled. It's not professional and it's not a good look.

Isaac Fleener was great to work with and helped my husband and I find a house we loved. He was…read morepatient with me and my "First Time Homebuyer" anxiety and questions and really walked us through the process. He is responsive and has great follow-thru (two very important things to me!). Homebuying is confusing, overwhelming and frustrating...work with a Realtor that KNOWS what they are doing and the process will be easier. Would I do business with him again? Absolutely!!!

Wow! We've bought and sold many homes, and the service we received from Isaac Fleener at Bayfield…read moreRealty has been, hands down, the very best! Excellent service, follow through and care went into our deal. Isaac helped even seasoned home buyers like me and my husband negotiate a great deal, and attended to details that we didn't even think about. We are in the process of selling now, and the service on this end of the deal has been exemplary as well. Isaac also has associates in his office that we interacted with (Tommy and Jerid) a handful of times, and they were very professional, helpful and knowledgeable too. Bayfield Realty comes with our highest recommendation; I wish all companies we deal with had the high level of professionalism in which this company espouses. Even if I was not buying or selling property in Bayfield I'd want to deal with them!

I worked with AREM property management company for over two years…read moreas a board member of Copperhead Camp HOA. AREM has integrity and follows the strict regulations set up by the state to protect HOA's. The office is conveniently located in town with an actual person out front to assist you if you prefer to make payments in person. I would use AREM as my property management company if I ever need such a service.

Extreme Negligence and an Absolutely Horrible Experience…read more If I could give AREM Property Management zero stars, I would. My experience with AREM was not simply a case of poor customer service or a maintenance request taking too long. I spent approximately eight months living in an apartment with serious mold and water-related problems that were not adequately addressed, while having nowhere else to go and no financial means to simply move out. My father and I were essentially stuck living in those conditions because we had no alternative. There were repeated problems with water intrusion and attempts at remediation, yet the underlying issues continued. At one point, the bathroom ceiling leaked again despite previous attempts to address the problem. I documented the conditions, communicated with management, and repeatedly tried to get the situation taken seriously. Instead of being able to simply leave an unsafe living environment, I had to continue paying rent and living there because I could not afford to relocate. Imagine knowing there are serious problems with the place you're living in, wanting desperately to get out, and realizing you literally have nowhere else to go. That is what this situation became. I spent significant amounts of my own money on testing, documentation, temporary solutions, and trying to establish evidence of what was happening. I spent countless hours communicating with management and trying to get the situation resolved. Eventually, I had to seek outside legal assistance just to get help dealing with the situation and obtaining a release from my lease without penalty. And even after everything that happened, I was left dealing with the financial consequences of having paid rent for approximately eight months while living in conditions I believe should never have been allowed to continue. This wasn't a minor maintenance issue. This wasn't a situation where I simply didn't like the way management handled a repair. My father and I were left living in poor conditions for months because we had no practical means of escaping the situation. A property management company has a fundamental responsibility to maintain safe, habitable housing and to respond appropriately when serious water and mold problems are reported. In my experience, AREM failed to meet that responsibility. I have documentation supporting my experience, including photographs, videos, communications, testing records, remediation documentation, and financial records. The most upsetting part is that this could have been handled differently. Problems can happen in any building. What matters is how management responds when those problems become serious. In my experience, AREM's response left my father and me dealing with the consequences for months. I would strongly advise prospective tenants to thoroughly research AREM and specifically ask how they handle serious mold, water intrusion, habitability issues, tenant displacement or inability to relocate, and reimbursement for rent paid during periods when a property cannot reasonably be considered habitable. One star is generous.

They kept my deposit after leaving my condo spotless. In addition they requested an additional 350…read morefor clean up which I regretfully paid because they claim I owe an additional 800 and sent a collection agency after me. Totally wrong and immoral.

Absolutely horrible. They did nothing. Allowed tenants to bring in chickens and pigs after I…read moreclearly said no animals. They never checked on the property. Terrible Company. I lost a lot of money because of them.

Very professional team caring people she cares for owners and the tenants.i have really…read moreappreciated all the help

I previously left a review on the facebook page for Nicole Wilcox - Property Manager and she…read moreDELETED it; obviously being desirous of keeping the general public from VALUABLE INFORMATION. I would give negative star reviews if possible. We have been living in a home she represents since October of 2018. We have had nothing but issues, major repairs needing made, etc. with NO resolve. We have had a leaking roof [like waterfall down our entire fireplace leaking, as well as another room] this has been going on since January 2019. We still do not have a roof replacement. We have significant inside ceiling damage; not inclusive of the mold inside the spots that are wet and the fact that we will likely have to relocate for repairs and will certainly have to move furniture, give them another of our full days or more for free and accommodate them. I wish I could say that Nicole had any respect for the law or even being an ethically aligned person serving her clients but unfortunately, she has chosen to harass us, tried to find ways to make us leave, etc. When asked why she did this and was so negligent - her answer was simply "I dont know" we had a major electrical issue on our roof a few weeks ago to which she wanted the contractor to rig our swamp cooler to work and take the risk of the home catching fire. Bottom line - we have a homeowner who has ZERO desire to spend money to maintain their already deeply dilapidated property and a Property Manager who does not care to communicate, much less keep children and families in safe and HABITABLE LIVING CONDITIONS AS REQUIRED BY LAW. We are filing a lawsuit against the homeowner and Nicole Wilcox tomorrow because she has chosen to disregard our safety, well being and mental sanity. RUN at all costs from her bubbly talk over you, rushed way of dealing with things. No matter how much you love a home or need a place to live - RUN fast and far from the financial ruin and mental stress she will put you in.

My husband and I listed our town home with DPM for many years and we were never happy with Kerry…read moreand her work ethic. Not only was she difficult to get in touch with, (we once waited for over an hour at her office for her to show up to work...in the morning, on a weekday), but she was never friendly or enjoyable to work with. The cleaning service she uses is horrible, and her fee is extremely high, considering the amount of work she actually does. Perhaps we weren't "important" enough for her to actually do the job we were paying her to do, or maybe she just didn't like us; either way, this is a company I would avoid at all costs. We finally ended our relationship with her after my husband discovered that our town home wasn't actually listed anywhere on her website, yet she was still charging us a $50 per month fee to simply do that. She did refund the money, but only after we complained about it (and giving the excuse that she needed "more info", which is bull. She had been responsible for our rental for years and we have proof that the last email sent to her explicitly instructed her to put it up for rent with the information she already had). In today's world a property manager is almost as obsolete as a travel agent, especially one who does nothing but take your money and act rude and unprofessional. She was only consistent with one thing; making us feel like we were putting her out every time we asked her to do anything regarding our rental. If I could give zero stars, I would have. I'm a business owner too, and there's absolutely no way I could stay in business if I treated my customers as badly as Durango Property Management.

The least helpful property management ever! Will not rent to anyone with a certain breed of dog,…read morewhen you ask for information, or suggestions, or that you can obtain liability insurance, and sweet reviews from the vet on your dog. NOTHING! Can't even take the time to give information on another agency, knowing we are new to town. Thanks for nothing!!