A company that arises out of law firms. Their contracts are abundant in red tape, with caveats and…read moresituations to increase costs. I understand it is a complex project that involves both gas and electric, and it took several months just to get the permits. It took my project 9 months to complete. I've had neighbors who got theirs installed by Reliable in 3-4 mos. There were problems I suppose with management organization and things cost me a lot more than initially quoted due to a myriad 'what-ifs'. But it took forever to organize a final inspection. There was little training and seems the expectation is you will figure it out. A couple months after the generator was installed I found the manuals INSIDE THE GENERATOR and they were soggy from the sprinkler system. I guess I should have known they were there and pulled them, but I was oblivious. I asked for replacements because they smelled and were stuck together). NOTHING came. No matter; manuals can be accessed online. The spiel given by the salesman does not mean much. Whatever (s)he says, your costs will likely rise and ongoing maintenance has hidden costs. I am assuming it is the same with every generator installation, so I can say my experience is just average.

Reliable. It's in your name. Therefore I expected reliable service. But know that unless your…read moregenerator is in an easy to access space, they may refuse to service your generator. Mine, unfortunately, is on my roof but there is there an access ladder on the side of my 3 story townhouse. (important to note that my AC is also on the roof and I get that serviced) So thus begins my story. Reliable was recommended by a neighbor to service my all house generator, so I reached out and scheduled an appointment as they were also recommended by the brand of generator that I have. I purchased an annual service plan and they came out quickly, replaced the battery, did a tune up and helped me get it up on line with the app since I didn't have wifi when the generator was installed. I was very pleased with the level of service. Fast forward 6 months when I got a service disruption message on the app. I called to have them come out. Their service rep shows up to do the work but says he has no ladder to to access the ladder that is on the side of my unit and that someone will call to reschedule. I wait 5 days for them to call and then call them back and they say they will be there the next day. Great. The next day I get a text confirming they will be there and that I am the 2nd appointment. 5 hours later I call to see if they are still coming and then they tell me they don't have the right technician or equipment to do the job. All of a sudden it's a 2 man job and they don't have the people to do the work. This back and forth trying to get the unit serviced went on for a couple of more weeks. Customer service is very hard to reach. They will not put you through to the manager, Daniel, they say they are going to call you back, they don't- I actually had to have someone else call from a different number and a pretend address to get through to a live person. Ridiculous! Long story short- they did the right thing and fulfilled the maintenance contract that I had and then promptly sent me an email that they were cancelling future work on the unit given it was on the roof and hard to access. So the three star rating is for knowing their stuff when they actually show up, and fulfilling their obligations which I appreciated. I just wish it hadn't taken so much work. And know if your generator is easily accessible you may have no problems with them. As for me, I reached out to the generator company to let them know of the challenges I had and that they should make note before they recommend Reliable that they should ask where the generator is located.

My electricity kept flickering and going out, and after four separate visits from FPL, they kept…read moreinsisting the problem was on my side. They never fixed anything and left me frustrated and worried. The day after Christmas, I called Perfect Electric and they had a technician, Brian, at my property within two hours, which already impressed me. As soon as Brian walked in, he diagnosed the issue in about five minutes, it turned out the problem was actually FPL's fault and the meter needed to be changed. Brian clearly explained what was going on and confirmed that nothing in my house was causing the issue. He was professional, calm, and clearly very knowledgeable. To my surprise, he wouldn't even charge me for diagnosing the problem. That level of honesty is rare and deeply appreciated. This company is honest, quick, and truly looks out for the customer. If you are having electrical issues and getting nowhere with FPL, call Perfect Electric and ask for Brian, you will not regret it.

I used Perfect Electric multiple times over the years and always had a great experience. When a new…read moreelectrical issue popped up, I decided to give them a call. I set an appointment for 2 weeks out and the gentleman I spoke to said he'd call the day before to confirm. The "day before' arrived but I didn't receive a phone call. As we approached the afternoon, I called up to see what was happening but only got a voice mail. I left a message and hoped for the best for the next day. On the day of the appointment the guys were a no show. My wife called up and got a hold of someone who had no idea about the appointment and in general sounded very confused about the schedule. He said he'd call us back with an update but never got back to us. We called one more time and got the voicemail again. At that point I just gave up. One star for Perfect Electric. Not reliable and not responsive. Wouldn't recommend them at all.

In this day & age is not easy to get supplies, etc. We ordered generator in late 2021, knowing it…read morewould take quite a while because it was special order[diesel;3-phase;400A;etc.]. They worked with my travel schedule and put in underground electrical run from generator to house when I was away and came to do inside work, as needed, while I was home. While we are still waiting for a final/final approval from City[they changed the requirements for the transfer switch at the last minute] the generator and all inside electrical work[ATS, etc] was completed and installation runs[well] since August 2022. We have had one outage and it started up & ran well for 1-2 hours. Shut itself off when power came back! Main thing that differs them from others I asked for quotes is that they do the whole job[survey/permits/electrical/etc.], so you do not have to hire a surveyor & electrician as many other companies I called would require - it makes a big difference, in my opinion. Also, while it has been eight months since generator is operational, they have not pushed for any payment[last 25% is due after final City approval]. Their electricians[& their employees - no outside contractor] were excellent and they were able to work with power live without requiring/waiting for FPL for a disconnect & reconnect[saves time!]. I have recommended them to two neighbors whose installation should be quicker as they are using standard propane units with lower capacity, etc. From what I understand, Generator SuperCenter of Florida is one of the top two Generac dealers in the USA and they do carry inventory of typical units used by most residences. I have owned many generators before on boats[one had two 30KW units], so I am familiar with them - I have looked/inspected Generac unit once it arrived and while it runs - I'm impressed with design/installation, etc. My diesel unit uses a Mitsubishi engine w/ turbo connected to a quality brand generator, etc., so far, so good!

I'm happy to have a whole generator for the home, paid all at once but their customer service…read morecould use some help. You call and call for service and takes forever for them to reply Only one year old and did not work on its first power outage

We've been using reliable for the last 5 years. Now on our second house. They just serviced my…read morefather in laws house after electrical issues came up on a home inspection. Always on time, always reliable and professional techs !!

Brian is amazing. My original electrician was unable to complete the job and I'm so glad I found…read moreBrian. He was able to fix everything that was previously done. Provide guidance and clarity and how to improve and alternatives to ensure my brand new kitchen had all the proper code rated outlets, lighting and power necessary to pass inspection and ensure my kitchen will be in great shape for many years to come.

I would like to thank the guys at Megawattage, I have a Pediatric facility Tender Care Centers, Inc…read morehere in Fort Lauderdale and our generator went out during Hurricane Irma. I called them on Tuesday and they were so nice and polite. They were here by Thursday and fixed my generator. Nothing but a professional company and I would highly recommend. Thank you Megawattage.

Lost power during a thunderstorm. I had guests over for the evening and needed the lights back on…read more I called Megawattage, and they came right over with a portable generator and powered up my house right away. Thanks guys.

They installed a ceiling fan for me and I cannot figure a single thing they did wrong or even…read moremarginally. The job was perfect! And, in doing it the installer was on time, polite, cleaned up the mess, personable, etc. The price bid by "My Electrical Genie" was offered right away - they were the first to respond to my listing. And they responded with a price. Others didn't respond with a price even though my project was very specific, simple, and with pictures! The price was good in my opinion and notably far below the rip-off price proposed by another. I thought that getting the low price meant I wouldn't get the best of options for the install. I figured the "swag" wire coming from over the door sill would have to remain. But he got the wire hidden above the ceiling with just one hole that he patched up perfectly! I figured I'd have to repaint the ceiling, but he said, "Maybe not." It dried perfectly white like the rest of my ceiling! I don't have to repaint. I can't see where the hole he made was! I've owned my home for over two decades, and this has been the best project ever.

Prompt responses Came to evaluate then had ti get some…read moreequipment When Lowe's didn't have it he texted he would be back For some reason I thought he might ghost me but sure enough he got the equipment- contacted and came to complete the job! Solid work Would recommend

Charles is a great electrician and true to his word. He called me back on Saturday night after…read moreleaving a message and talked me through several possible solutions of wha r could potentially be the issue. We set up an appointment and he was prompt and clear to explain every step of the way. There were no hidden fees and he made sure I felt comfortable with all the switches before he left. I will definitely call then again if I have an future electrical things to take care of!

I am always a little skeptical when i see all 5-star reviews, but after my recent service with…read moreCharles, I can attest that they are all well deserved! We recently purchased our home, and the previous owner left a small mountain of receipts for work that Pro Power (Charlie) had done in the house over the years as the house underwent extensive remodeling. We wanted to install a generator bypass and a whole-house surge protector, and during Charles' initial visit he took the time to review ALL of the upgrades that he had done over the previous year or so. During the actual install, he again took the time to explain everything he was doing, and even assisted me in getting my generator up & running and helped me reset an internal wireless switch that was acting up. Price was reasonable, work was professional, and customer was happy. A perfect combination! Thanks Charles! I would gladly recommend Charles & ProPower for anyone looking to have any electrical services performed.