I am a very satisfied member of the credit union. Each time I need service, my concerns are met…read morewith pleasant employees, who are able to take care of whatever information or service I need.

I don't want my personal business out there but they came through for us. The staff is very…read moreprofessional and knowledgeable.

Their mobile banking is so awful and frustrating!! Customer service is okay but when you can't even…read moreaccess your own $ and it's a bank how irritating.

Virginia Credit Union has a helpful staff at this location. Anytime I've gone in, the team has been…read moreprofessional, polite, and willing to take the time to answer questions. That kind of service makes banking here easy and personal. Where they fall short is with their application and technology. The online tools and mobile app feel dated compared to other banks and credit unions. It all works, but it could definitely use an upgrade to be more user-friendly and modern. Overall, the people at this branch make the experience a positive one, but the technology side keeps me from giving a full five stars.

The staff here is very friendly. I went in with my baby boy today and everybody was loving him. A…read morelittle advice is don't go there as soon as they open as there is a line waiting. They definitely take care if all of your needs and you don't feel like you're rushed!

Though sometimes in these troubled times I may think it advisable to stockpile gold bars under my…read morebed and wait for the downfall of civilization, I still stick with Bank of America for the safekeeping of my funds. My reasons are: 1. I opened my first savings account with them as a teenager and never had cause to regret choosing that bank. 2. They always seem to be conveniently located, no matter which town/state I move to. 3. The B of A staff has never let me down, including this particular location. When I had to pull out a lot of money they kindly offered me a private room with locking door to count the bills. I may have used part of the counting time to throw the bills up in the air and dance with abandon as money rained down. 4. Keep the Change Savings Program. 5. Gold bars are just way too heavy to to bring to the grocery store.

It's so sad to see incompetent tellers and manager (Abraham) that are helping you with your money…read more The manager does not know how to do his job. We went to the other branch and they were able to help me with my business deposit in 5 min, they were able to do the transaction with no hesitation. Not only did Abraham not do his due diligence to look up the information needed to confirm everything , he didn't even want to work. He definitely should be trained again. He's a manager. That's just so sad.

It's been my bank since I was born and I am 49 years old!! Always have been happy!! All the people…read morethat work there are amazing and I always feel comfortable!

I had a very disappointing experience at Argent Credit Union on Tuesday, May 27, 2025. The address…read moreis 1901 Wal-Mart Way Midlothian, VA 23113. As a member of Call Federal Credit Union, I visited Argent because it operates as a service center. When I arrived, I asked the teller, Teresa, if they could cash a check, and she confirmed that they could. However, after she processed everything, she handed me a receipt showing that the check had been deposited and that the funds would not be available until May 30. I immediately asked why the check had been deposited instead of cashed, as I clearly stated I needed the funds immediately. Teresa simply looked at me and said, "Oh well," which I found extremely unprofessional, dismissive and very disrespectful. Another teller nearby witnessed the interaction but said nothing. The following day, I called to clarify the situation and was told that the check wouldn't be available until June 6--an even longer delay than originally stated. This miscommunication and lack of accountability were incredibly frustrating. To be honest, from the moment I walked in, I sensed an unwelcoming and racially charged atmosphere. As a Black customer, I did not feel treated with the same courtesy and respect that others seemed to receive. No one deserves to be dismissed or disrespected, especially in a professional financial setting. Because of this experience, I cannot recommend Argent Credit Union--particularly to people of color. I hope this review encourages the institution to re-evaluate their customer service approach and ensure all customers are treated fairly and respectfully.

We went in to a WF in Richmond to open a new account. The staff said we would be unable to do so…read moreuntil the next day (with 4 branches within a 15 minute drive, and we would have to make an appointment). Went somewhere else and opened an account in under an hour.

Kaley is awesome when it comes to finding solutions for small business problems! She's a huge help!…read more Would've been 5 stars, but their credit card processing contractors are terrible.

This place has gone from a friendly community bank in 2013 to a absolute joke! We removed our…read morechecking and savings recently, and rolled over our IRA's. When our free safe deposit box expires, that's bye-bye too. The only reason we come to this bank is to pay our mortgage and credit card. We would mail them, but these not showing up or paid much later than they should changed that. (Please note that this downturn started WAY before C-19.) Now they have closed all but a few locations on Satutdays, and even more recently changed Friday's closing time from 1800 hrs to 1700. I presently am sitting in a the drive thru for the last 35 minutes. This bank (and Wells Fargo) has gone to crap!

Being new to the area and a customer of Wells Fargo (Wachovia/First Union) for almost 20yrs, this…read morelocation is pretty close to home and will likely become my "go to" branch. My first visit a couple of weeks ago, I had a transaction that required me to go inside (which I H.A.T.E.) The tellers & manager were pleasant, making eye contact with the greeting of the day and were generous with compliments. This, I appreciate tremendously... as they made me forget my apprehensions of being "inside". Yesterday, I attempted a visit to the drive up ATM, but it was out of service (no sign) ;-{ Today, I drove through to drop off a deposit and was greeted with a smile and given lots of feedback/education on the check type I had. Thanks Wells Fargo... I'll be back!

Decent bank. But the app is down literally every other day. I can need my bank app to transfer…read moremoney or see my balance and just can't because..the app is down. Again.

If you are looking for a local bank with really nice people where you aren't just a number, C&F is…read moreYour bank. I Opened a kids account today for my daughter and Eric and Brittany were really fantastic, she even got a piggy bank a book and $5 for opening account . Forget the large banks and consider C&F.

Worst Bank of America ever. The wait is always extremely long!!!! Especially Saturdays it is packed…read moreout the door with only a few associates working. The full service drive thru is even more slow. It's ridiculous!! They finally added another drive up ATM but half the time they are not accepting cash or check deposits & mainly on the weekends when people are trying to get there cash into there account. Something has to change.

If I could rate no stars i would. Absolutely trash, they refused to cash a check issued by their…read morebank due to one of my last names not being on it. I informed them that as of the previous day i was divorced and was issued a name change order. They still refused. The manager could have done an over ride to issue my funds but she refused. She came to the window with a ugly look on her face. I don't know if it is because i am a POC as i have never had an issue cashing a check from the bank it came from without having an account with them before using only one of my last names. They wanted me to open an account with them but with the standing this bank has currently and previously i would never. The bank is untrustworthy and the employees were unhelpful.