These are untrustworthy people.} I paid the asking price for a car plus a $400 "dealer fee" and…read morereceived a firm promise from AJ that it would be detailed before pickup four days later.} When I arrived to pick up the car, it had not even been washed. Omar, the owner, was dealing with two other customers, and another customer was waiting for Adian for paperwork, so I said I'd be back. I suspect Carmart is perpetually understaffed.} When I returned and pointed out the dirty windows, filthy climate controls, fingerprints on the woodwork, roughness in the paint, and more, Omar offered to wipe the controls. When I declined and again requested the promised detail, he began cursing, insisting the car did not need detailing even though his brother AJ had promised it.} Omar's next move was to start calling the police before even asking me to leave.} Listening to him, I knew the obscene speech was well practiced and that he had treated many like this before. Look carefully at the dates on the reviews. These are bad folks.

They want over $21,000 for a Lexus that has nearly 80k miles AND frame damage/salvage title. Nope.read more

Very professional very understanding respectful of your time it's what a dealer should be likeread more

Very unprofessional. My fiancée and I were attempting to buy a car but we aren't local. They…read morebrought us all the way up to the point of paying to have the vehicle inspected, working out the full deal for financing, contacting insurance and bank and then SOLD THE CAR OUR FROM UNDER US. They literally admitted that they were delaying our paperwork since we "are out of state and aren't priority" so it wasn't even our fault or anything we could have done to speed up the process. We were money ready. We spent multiple days organizing this deal and literally last minute they sell the car anyways!! A waste of time and money and deeply bad-faith. Why do remote business if you're just gonna sell the car to someone local anyways? They should reevaluate their business practices.

I had such a great experience this past weekend at BMW of Denver Downtown. The whole team was…read moreprofessional, efficient, and easy to work with, which made a big difference. Shy was honestly amazing--she was kind, genuine, and never made me feel pressured at any point. She made the entire process feel smooth and actually enjoyable, which is not something I usually associate with buying a car. You can tell she really cares about her customers, and it shows. She's a huge asset to the team. I'll definitely be recommending Shy to anyone I know who's looking to buy a BMW.

To give two stars is reflective of my experience here despite several referrals from my fellow BMW…read moreowners. This review is regarding service rather than a sales transaction. I brought my X3 in for recall service during a holiday weekend so it was busy at the showroom and service center. My assigned service advisor Claudia Bettis was great! She was knowledgeable and not pushy on sales. She kept me informed on the status of my car and when I could expect pick up. It kills me that I got quoted over $600 for an oil change and brake fluid service as their July bundle special. As they say, BMW - break my wallet. I also had my tire service light on and also asked they check the pressure and was told, BMW does their inspection and will fill fluids as a courtesy value of $50 together with a complimentary car wash. Surprisingly, I got notice to pick up my car earlier than expected. When I arrived, my service manager was busy assisting another customer. She kindly asked a fellow agent to assist me and the guys were unwilling and hesitant to help her. That was such a bad reflection and horrible display of team work. I realize I didn't have a "paid" service but the lack of care and attention was more than disappointing. When I got my car, it looked just as I had dropped it off. Still dirty from the rain and my tire pressure still showed low and/or off. At least the warning for recall had been reset. With service like this, I highly doubt I want to purchase another BMW from this location. While the cars are beautiful on the outside, the quality of service inside does not match at BMW of Denver Downtown.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

Fantastic used car buying experience, they were very helpful on financing and helping me to get a…read moregreat deal, I'd highly recommend!

The best used car buying experience I have ever . Ahmed and David could not be better! Very…read moreinformative , not high pressure, but very helpful and available. I bought from out of state. It was a great vehicle but a few questionable items turned up on the mechanical inspection( which I recommend you never buy without) and David agreed to fix all. They even assisted in getting my carrier chosen to deliver and wanted to be sure I did not overpay. How satisfying to find a really reliable group of car dealers!

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

as far as buying a car and delivery it all went extremely smooth with no issues. however I changed…read morevehicles during the approval process on a vehicle with zero delivery fee but they still attempted to collect the delivery fee on the first car I chose. other than that everything was great, the associates were professional.

Vehicle is damaged more than reported. I now have to go through a long painful process since parts…read moredidn't start falling off and peeling from a new truck with 3300 miles after seven days. Contacting the attorney general and a lawyer.

Interesting sales approach here…read more I called about a car and said I'd like to take a look at it and have a pre-purchase inspection done by my repair shop. They told me that my mechanic would have to come to them and that they would not let me take the car to my mechanic. That's ridiculous. If a dealership won't let you take their car for a couple of hours for a pre-purchase inspection, what do you think that says about the quality of the car? And do you really trust this dealership enough to do business with them? I don't think so.

Ariay ultimately didn't have the vehicle we needed, but we wished they had! We loved this…read moredealership and would return if possible. Sue was smart, well-informed, helpful, fun and accommodating during our search and selection process for a powerful van. The purchase would have fallen into place painlessly if they'd had the right van to meet our needs. We would recommend this cool little dealership to anyone looking for more personable service than a giant corporate circus can offer. Thanks so much, Sue! Maybe next time!

What an amazing day! We could not say enough WONDERFUL things about Rocky Mountain Eurosport!…read moreFlawless transaction and Leon could not have been better to deal with! Thank you so much! This has been BY FAR the best car buying experience either one of us has ever had - hands down. Flying in from out of state for a large purchase was new for us and this was just perfect. Thanks again. We could not recommend RME highly enough. I just have to post a follow up to this review and say that the service does not end with the sale! They are phenomenal!!!! Thank you!!

"CAVEAT EMPTOR"....Let the buyer beware! Overall I had a very good experience with buying a car…read morefrom Rocky Mountain Eurosport! I am puting this message out so other buyers do not make the same mistake I made. I purchased and extended warranty Century Service Agreement. Read the "small print" of the contract as it clearly states that if live within a 50 mile radis of the the Selling Dealer you must briing your car back to have claim services done by the selling dealer! A year after the purchase I had my car in for regular service at a local Audi Dealership 10 minutes from my home. During the service I found out a Parking Assist Sensor needs to be replaced. Century stated the repair was covered , but I would need to bring it back to Rocky Mountain Eurosport for repairs. I live 37 miles for Rocky Mountain, that is 74 miles round trip, and would need to get a rental or Uber...no "Loner" Program. Seems like a reasonable request to ask Rocky Mountain Eurosport give me a 1-off Approval to have the work done at the dealership who was providing the regular sechedule service. That is what Century said was the only path to get the claim honored. Ok, I am at fault for not reading the "small print", two days and two conversations and nobody at RMES seems to be willing to help me out! Running from and issue is not the way to address a Customer Satisfaction Issue! Jess, I see from other posts that you are quick to respond, perhaps you can help me out with this! Your Team as my phone number. thx