ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what you want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!! read more

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. read more

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Staff is friendly, however, agenda isn't hidden- it's take your money and get you back in because as often as possible because "we found some additional problems with your vehicle during inspection". No guarantee that they fix vehicles well but I guarantee that they'll plant a seed of fear in you to force you to come back thinking you need to. Simply put it, they do r have you're best interest at heart. read more

Do NOT buy a car from here!!!!!!!! II bought a 2021 Tesla Model Y Long Range from this company. I paid all cash. Was told my credit would not be run. Then I come to find out weeks after my purchase that my credit was run. On top of that the sales people know nothing about Tesla's yet they try to promote that they are the best place to buy used Tesla's from in Colorado. I was told there were multiple features on my car that weren't there. I was told that full sell drive was illegal and you couldn't use it which is 100% not true. I also paid $65,000 for a used Tesla which is the same as a brand new one with FSD which this one did NOT have. This company will 100% rip you off. DO NOT SPEND ANY MONEY HERE. I have also filed a complaint with the BBB against this company. read more

I worked with Saife on an out of state purchase and he made the buying process incredibly smooth. He went above and beyond to alay any fears of buying a car sight unseen and his thoughtful communication and promptness to answer any and all questions I had made for the best buying experience I've had to date. I am most grateful for all of the pictures and videos sent throughout the process and regular updates he provided me as we worked through the deal. The car definitely lives up my expectations! I'd also like to give a shout out to Tom, the used car manager, who contacted me directly on several occasions to discuss the purchase address any concerns I had. The team at Emich does a great job at making sure your questions are addressed and they answer them in a transparent and honest way. I'd highly recommend them to anyone, both local and out of state. read more

We had a great experience, thanks to our Salesman Guillermo. We love our new ride! We made a trip from out of state and even though we arrived after closing time, they waited for us on a Saturday night. We highly recommend these kind folks. read more

Emich Automotive - Range Rover Sport - Used Car Dealers Near Me - Denver, Colorado

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I bought my car over a year ago, and have received nothing but the best care. Jennifer in service, is an angel, and treats you with respect and quickly gets any issue resolved. I have my out of state friends wanting to bring their cars to have Jennifer get them fixed at Emich. Forever a loyal customer! read more

Emich Automotive - Used Car Dealers Near Me - Denver, Colorado

Service only review. Battery failed and they replaced it within an hour. It is always fun when your car battery dies without warning in a parking lot on a very hot Summer's day. I obviously did not make an appointment, they just fit me in. Very good service at a reasonable price. Good Covid-19 practices. Masks and social distancing by staff and customers. I have known the service manager, Jeremy, for over 8 years and always found him to be very trustworthy. The service writer, Jason, was friendly and efficient. Clean space and a relaxing customer lounge. read more

Long story short, my brother had a 2008 Touareg V8- it was his favorite car he's ever owned. It was incredibly unreliable so he had to sell it, but has been thinking about it since. We found a 2010 Touareg TDI for sale at Emich and after driving it we just had to have it. The whole team there was awesome, but especially Eddy Colin- he made the whole process amazing. I highly recommend him and Emich. read more

Emich Automotive - Used Car Dealers Near Me - Denver, Colorado

Rob Seski is amazing. You can tell he really cares about the person and their needs. I got a great car at a great price. I will recommend emich automotive to all of my friends and family that needs a car! Thanks to everyone there that helped me on my car-buying journey! read more

So I bought a 2014 Nissan 370Z from this dealership around Oct 20th. They sold me a vehicle that they were unaware of what was even done to it and claimed it passed all of there inspections. The vehicle apparently had a tune done it and failed to pass emissions due to it. I was working with the dealership to get this resolved, I spent around $1500 out of my pocket to get a new ecu, put a new tune on it I was promised it'd make it pass and it drilled failed emissions. On top of that, 2 months after getting the car I had to replace the battery and was having issues with the clutch so I had to bleed all the air out of it a few times. A month after that the car stopped starting due to a failed ac compressor and driver side tensioner belt. I spoke to the owner about selling the car back and he advised since it has more miles than when they sold me the car they would buy it back for a little less than what they offered. I have been calling daily trying to get ahold of the manager Jermery, no response and it's been a little over a week. I can't even get in contact with the owner Colt. I went in for an appraisal anyway and the guy offered me 15,500 and claimed that it failing emissions was on me, which immediately upset me. Since they don't even know what they are selling to their customers. I still owe $26k on a vehicle that can't even pass emissions now, due to company that doesn't care about the customers and does not do their due diligence to make sure their vehicles are in a good running state. Also when they had my vehicle to "fix it" they dropped it off at a Nissan dealership, declined the quote that Nissan offered them, and they could have picked up the vehicle when I was advised the exact opposite by them. They also had me reach out to the tuning shop, me drive an hour to the dealership to pick up my ecu, mail it out to them, and than had me to take it back to them, for it to still fail emissions. I could go on for hours and go into much more details about the games and BS I have been through with this company it's unreal... I DO NOT RECOMMEND ANYONE TO BUY A VEHICLE FROM THIS DEALERSHIP. First time experience buying a vehicle at a dealership and it was ruined by them. read more

I took my vehicle to Emich Automotive for mechanical and body work. The overall service is excellent and the work is done with high quality. A few mentions: Jennifer - gave me a play-by-play status on my vehicle through texts and emails, Chris - performed incredible body work on my ride and Jeremy - who is the expert and runs the service department. This is the Dream Team that you want when you need your car serviced! If I could only give more than 5 stars. Highly endorse Emich Automotive - wooot wooot! read more

Purchased a used Jeep from Dan. Easy sale and so professional. Nothing hidden and always up front. I would do it again.

Best used car buying experience I have ever had. Great customer service, friendly, personable, extremely helpful. I really enjoyed working with Rob (the financial department) If you look up the definition of exceptional Rob's name should be there read more

These guys are trying to take advantage of my 85 year old father. They sold him an extended warranty saying it covered everything and every-time he has to use it they try to act like whatever the problem is isn't covered. Tried to contact their head quarters and as far as they know my father doesn't have an extended warranty. (Yes he has it in physical form) So I guess these guys just pocketed the money? I can't speak for other companies but you definitely can't trust these guys. read more

The best service department in Denver. Jenefer went above and beyond to diagnose my cars strange problem and at a fair price. She is a real gem!!! read more

It has been a month and a half since I have sold them my car. No check, no response from Jude or Shaun in regards to a timeline of what to expect. Extremely poor communication skills. read more

Absolutely love the service team here! Jen is amazing! They were quick and super helpful. She was so on top of things she suggested stuff to me and I didn't even have to bring it to their attention. All around great experience. read more

If you look on Auto Trader they have their cars listed for a price and then when you call up to inquire they tack on bullshit dealer handling fees that they neglected to mention in their Auto Trader AD. This practice is probably illegal and should be reported to the agency that regulates internet sales. But let's be honest, car salesmen are not. read more

The experience was better than most. Sean and Clarissa were very professional and super easy to deal with. They definitely listened to what I wanted. Would recommend. read more

Discovered that Emich repairs Porsche vehicles. Met their service manager, Jeremy Zobjeck, who recommended that my brake pads and routers be replaced. He thoroughly explained the process and I had their shop mechanic technician did a fine job. This repair facility is a great alternative to the Porsche dealer both from an economic and service point of view. read more

My wife and I had some very bad medical and financial struggles due to COVID and decided to sell our truck. We used KBB to get an idea of what it was worth and then received a few phone calls from interested dealerships. We went to a couple and ended up speaking with Jude at Emich automotive and he offered us a better deal than the others and was very straight forward and professional about the market right now. Jude is very hard working, honest and just a good person. So much so that we decided to sell one of our work vans to him also. I recommend Jude and Emich anytime you are looking to sell or buy a vehicle! read more

I have had the pleasure of working with the Emich family on multiple occasions for both sales and service. Recently I had an issue with the injectors on my Duramax. The vehicle was out of warranty but the VSC I purchased from them covered everything that needed to be fixed. The injectors were fixed and the emissions system was reworked in a timely manner and the VSC essentially paid for itself. I was even provided with a loaner while it was in the shop. I recommend Emich Automotive to all of my friends and family and will continue to do so for the foreseeable future. Do yourself a favor and shop here first. read more

I came in near closing time to test drive a particular vehicle, and that was my first mistake. I felt a lot of pressure to buy right then, rather than bringing my husband in the following morning to drive it as well, offer his input, and co-sign on the loan. The test drive was quite short, because I thought surely they'd be able to hold it for me to view in the morning, but that wasn't possible. I wasn't told until the deal was complete that the car had only one key, the reason being that the inspection report (and any additional keys) were located at their other branch. I was trepidatious not receiving the inspection report until two days following the sale. Colt has been extremely helpful in making the situation right, and in doing so has likely obtained a lifetime customer. I applaud great customer service in this vast industry. read more

Eddy Colin and his team were amazing from start to finish. They made the buying process so smooth! Quick and easy, 5 star plus service.

Thank you Emich for making my experience better with you. I appreciate feeling like a person and not just a number.

If zero was an option I would select!! Bought a car from them may 2020. Put money down!!! One of the sales man hit my other car as we were going through the process. They would have NEVER have told us what they did unless I went out to grab something from my car. In the meantime the car that I was purchasing, as soon as I went home the check engine light went on!! Had to drive back to Denver to get it fixed a day later it came back on again!!! It's been a month a it's barley getting fixed cause I called and called and called!!!!! I would never ever ever deal with Emich again! When I called the manager he went off on me cause I wanted a retro payment on my car payment! This car has been giving me problems since I drove it off the lot!!! Please don't go to Emich!!! You will be sorry !! read more

If you want to buy a car go to Emich, they have a large variety of quality used cars. My salesperson Clarissa was extremely helpful, she never rushed the process and I really appreciated that. read more

Wow where to start? Emich made this the easiest and most pleasant car purchase I have ever done, and I have bought a lot of cars. Robert Seski in sales did everything with me via email so I only came in to drive and sign. Clarissa the Finance Manager was direct and swift and didn't try to "sell" me more products, was just straight up and really the easiest person I have ever dealt with at a dealership. Brian Overton, Manager followed up with an email after I started speaking with Robert, to make sure everything was going as planned. Really I couldn't have asked for a better experience at a large dealership than this one. Everyone was so friendly and accommodated everything I asked for. I would highly recommend this dealership and the people I mentioned in particular, they were all so great like we were long time friends. I can't believe I am giving a great review about a dealership! Amazing! read more

i will never recommend buying a vehicle from emich automotive. i bought an infiniti from them. the wiring was tampered with before i bought it. a remote start was added which ended up burning up my wiring harness. this is a 10k repair. when i purchased the vehicle i was given a signed inspection report that showed that all systems were in good shape. this was all a lie. once the vehicle broke on me the local infiniti dealership sent me pictures which showed splicing and electrical tape that shows that this vehicle should have never passed inspection....the pictures clearly show tampering but the signed off that everything was fine. i trusted them and their inspection because i bought the vehicle from louisiana and totally relied on their honesty and thoroughness in inspecting vehicles that they sell. after making a claim that the warranty company denied.....the owner said that he would help me....once i got prices for him he would no longer take my calls. buyer beware! read more

Even during COVID, buying experience was very quick and painless.

Clarissa at Emich was wonderful when we came in with a specific set of requirements for our pretty unusual request. She's absolutely the best, totally professional, and we are in LOVE with the purchase. I highly recommend the Emich team for your high quality used-car purchase. read more

Rob our salesman was very honest and a lot of fun to work with, we joked the whole time. They told me numbers over the the phone and when I got their, they were the same. We have been to other dealership that were not like that. Would highly recommend. We drove 7 hours to go to these guys. Thank you so much! The only thing we were disappointed in was the truck could have been cleaner. read more

I was approved for a car at Emich. I was happy I was finally getting a car. Only issue was that the car hasn't been inspected and they told me it would take a week. Plus when I test drive the car it smelled like cigarettes and it was really dirty. Anyways that didn't stop me from liking the car. I gave it a day and called them and told them I am really Interested but I would really like the car to be cleaned and inspected before I move forward. They said okay. A couple days later they called and said there's something wrong with the radiator and needs to be fixed and it would be 2gs to Fix it and would take a week. Then the guy requested for me to put 1.5k to hold the car. I told them no because they car hasn't been fix yet and idk if it has been cleaned. Plus it'll be more reasonable to put the money down after the car is good to go. He said okay that's fine we'll give u a call. They never called me. I kept calling after 3 days for updates. Next thing you know they sold the car. I feel like that was really messed up. I feel like they got upset because I wasn't willing to pay to hold the car when it wasn't even fix yet. Unless they were planning to use that money to fix the car. Anyways I was able To buy a car from carmax a 2019 car. Thank for everything Emich. Pretty bad communication from your guys and no experience in sales. read more

Emich Automotive was honest and helpful during the selection process and stood behind their vehicle. The entire process was pleasant, which was refreshing considering past dealings with other dealerships. I'd highly recommend and will use again. read more

We had the worst experience you could have trying to buy a car. All parties that we were involved with, from salesmen/saleswomen to a finance manager were dishonest and manipulative. One salesman was just downright rude and we refused to deal with him. The sales manager, a woman, hid information from us in order to get an application and a credit report on my daughter. The finance manager told so many lies I couldn't keep count. We told them UPFRONT that we could put money down on a car that was NO MORE than $10,000 and that we wanted a monthly payment in the $200 range. And we told them that we didn't want to run a credit report or fill out an application if the car(s) that we looked at were more than that amount because my daughter could not afford a more expensive car. They let us believe that the car we were looking at would fit our parameters, but after filling out the application and letting them run a credit report they put a quote in front of us for a payment of $660 a month for 48 months!!! We were incredulous! Of course we said that my daughter could not afford that payment, which they knew. The lying finance manager spun all manner of tall tails and kept dropping the monthly payment until he got all the way down to $399 a month, which my daughter still could not afford. We then tried to talk about another car that she could have bought outright but they refused to even talk about that car. So we left. Then, the finance manager started texting my daughter the next day about the lower priced car, bypassing me altogether. My daughter has never bought a car before and he knew that so he tried to take advantage of her. He actually got her to the point of signing an econtract but she was smart enough to call me and have me talk to him. Turns out he was trying to sell her an extended warranty that he admitted didn't cover much, but he would not tell me how much he was charging her for the warranty. He also would not say how much the final cost of the car was, how much she would get for her trade in, what was the interest rate, or how many months she would pay. When I asked for a copy of the contract he was evasive. When I told him that I would just come down to the dealership he literally told me that he didn't want me to negotiate for my daughter and then he spun a lot of legal B.S. about liability if it were not her decision to buy the car. Basically, I just called him out his lying and evasion he just started talking so fast that I could not get a word in. I told him, "Hey, could you stop talking for a minute?" He just said, "No, no, no! This is not working for me." I hung up on him and called my daughter back and told her to walk out. He STILL pursued her with more texts and calls and ultimately sent her a contract. She sent the contract to me. I noticed that the PDF that contained the contract was titled "sample." I read over the contract and the numbers did not even add up correctly. This is what the "contract" said: The total cost of the financed payments would be $3,529.80. But then I looked and noticed that there were 57 payments at $196.10, which multiplied would total $11, 177.70!!! I told my daughter that the people that we dealt with at Emich were dishonest, having outright lied many times, and manipulative and that she should NOT ever deal with them again. I am writing this to warn others of their dishonesty and to tell everyone that if anyone tries to sell you something with a contract that they won't allow you to share with an advisor don't do business with them!!! Everything should be transparent!! If the seller is not transparent and upfront with ALL information don't buy from them!!!! If they try to manipulate or bully you, don't buy from them!!! If they hide anything from you or someone you trust to negotiate for you, don't buy from them!!! Emich Automotive did all of the above! I advise you NOT to buy from them!!! read more

I was helped by Rob Seski while looking to purchase a used EV. Rob had the listing for the one I was most interested in and I am glad he did. The dealership is kept in top shape and the entire transaction was completely transparent. No sales tactics or strong-arming from what I saw, just a real professionally run business. Transparent on pricing, transparent on deal terms, and literally no surprises. Everything was clearly stated up front, the vehicle was exactly as advertised, I wouldn't honestly change a thing if I could about the entire transaction. The price we agreed on was the price I walked out of the door paying. Rob was / is a great communicator, he gets the information you need quickly to make an informed decision and close the deal. Would definitely recommend this dealer / Rob to anyone looking to buy any type of car. I'll definitely be back if / when we need another vehicle or for service. read more

Liar, Bait and Switch! Stereotypical Used Car Dealer! They have no problem wasting your time!! If I could rate them negative stars, I would! I found Emich Automotive on www.cargurus.com. To avoid wasting time, I was totally upfront about my credit from the beginning. My last 2 visits, when I arrived, the staff sitting right at the entrance completely ignored me and I had to walk around to find someone to help me -- Totally Rude!! After the Finance Manager personally told me he got an approval (2nd visit), I picked out a Lexus with hail damage from their list of "approved" cars. After confirming I was coming and the payee for the cashier's check, I went back yesterday with my down payment check in hand to do the deal. Finance Manager told me 3 different stories about why my salesman (Todd) was not there (1. moved to NC without giving notice, 2. he had to let him go, 3. mutual agreement to leave).The most annoying lie -- Finance Manager said that they never came up with a list of "approved" cars before and he tried to start the process over again, of course blaming the absent Todd! Told him I wasn't interested in looking at other cars and came specifically for the hail damaged Lexus. He said the Lexus was not on the list and they need $5-8K down instead of the $1,500 they asked for last time!!! Seriously?? As I was walking out, the Finance Manager followed me, still blaming Todd and then on me and my credit situation. As I was closing my door, I heard him say under his breath, "I don't like wasting my time either." Really? That part is all on you!! Lesson Learned: If a dealer feels shady -- at any point in the deal, they're shady!! Don't give Emich Automotive the opportunity to waste your time! read more