My experience began with being told by the phone intake person, I would be placed in the less…read moreintense program (aka IOP -- Intensive Outpatient Program). Billing called me, and I was told what I would be charged on my first day in the program. When I came for in person enrollment, I was told I would need to attend the more intense program (aka PHP -- Partial Hospitalization Program). I was told I would be required to attend that for 3-5 days, and then I would be moved down to IOP. When I arrived for treatment the following day, I was told I would be required to complete PHP (14 days) and then I would attend IOP. I had to get billing to call me to discuss the new rate. No one had told billing they had changed my program. Billing told me this lack of notification was a common problem. This was being done AFTER my first day of treatment and only because I reached out. On top of this, they knew I am a Mom with child in school and had a pickup schedule to deal with. They knew, in advance, I would have to miss one hour of the program a day. They also had no availability to offer me their advertised service of nuerofeedback therapy due to my schedule. I also had to miss treatment time for my personal psychologist and psychiatrist appointments because I was in treatment all of the regular times I could do those. The Meadows had me do my personal psychiatrist and psychologist appointments virtually during treatment times. If I had been in IOP, I could have attended every minute of programmed treatment, received nuerofeedback therapy, and attended my regularly scheduled appointments on my off time. However I feel, The Meadows knew this way they got payment for the entire program without actually needing to provide it. Insurance would pay as long as I was on site at least half of the day, which means, they got paid for the hour each day I couldn't attend as well as the few hours a week my outside providers offered me care while in The Meadows facility. My therapists RARELY started the day or the start after a break on time. The Clinical Director came in to speak with us to tell us to be sure to be present because they seemed to be getting more and more peer review requests from insurances lately, and he didn't know why. I can tell them why! My story should alarm any insurance company or self pay patient. The Nurse Practitioner there was not extremely helpful. She had the attitude of "I know what I'm doing. You should just trust me." I came to her one morning, as she was walking in, with a concern. My regular psychiatrist had just gone into early labor that morning, and her admin had asked me to please follow up with the NP of my program. The NP yelled at me, and walked away. I left for the day upset and working on finding another doctor to help me. The two doctors I called told me to go to an ER, but I knew it wasn't an ER situation. I just needed to be seen ASAP. After I repeatedly called the front desk, the NP called me back and told me the reason she hadn't wanted to follow up was that she had seen me the previous day. She knew I "was fine." AND, to be fair, I was "fine." She did recommend a medication change, but was argumentative about providing lab work to support the need for the medication change. She claimed the labs were not reliable, but refused to tell me why. Once I did press her, she did give me a reason and told me to research it myself. I did! AND these particular labs CAN most certainly be unreliable, but not for any of the reasons she laid out to me. I question her competency. AND her bedside manner is awful! If you are a person who is willing to "trust blindly," she will probably work for you, but I want reasons and research presented to me when "trusting" a doctor with my health. The first week in the program definitely gave me some helpful group times and gave me the accountability and safety I needed. However, as the program "dragged on," I realized between the fact that I was no longer willing to see the NP, all the "wasted" time, and the fact that because of my time schedule not lining up with the program's schedule I was not receiving all of the treatment from the PHP program, this program was not for me. I presented my safety plan as well as plans for follow up care to the treatment team. The treatment team did not feel my plan was intensive enough, so I chose to discharged myself AMA (Against Medical Advice) and follow through with my personal safety plan and follow up care. I know good mental health care is extremely hard to find in Texas. I have no outpatient programs (within the last eight years) in which to compare this, so maybe this is the best you can get? But this was not an acceptable solution for me. It kept me safe for the week I needed it! If you NEED someplace to help keep you accountable and safe, this WILL work! Be vigilant about evaluating whether The Meadows is helping or keeping you in treatment to receive payment from you and/or your insurance.

These stars are for Erie the Director of the Austin Branch and Kristy the Admissions Director…read more Thank you. You are in the business of saving lives. You saved mine. Thank you for fighting for me. Thank you for standing up for me. It healed something in me that I didn't even know was there. The most ironic part? Officially, I was never even a client of the The Meadows. I was trying to on-board and the psychiatrist who reviewed my screening declined to treat me across the board at all The Meadows facilities. Was he really trying to protect me? Was he trying to protect himself, The Meadows? I hope it was both. Only he really knows. I did not feel protected by him. It did not feel like a gentle let down. He seemed annoyed. He made a comment like of course he could decline me as a patient, like I must be stupid for not understanding that. I write this review to thank Erie and Kristy and also to warn others you may get declined for treatment if you have really bad trauma. Getting declined and rejected (that's what it is) made me want to die. Having Erie and Kristy fight for me, made me want to live. The Meadows referred me out to Menninger in Houston. Unfortunately at this time, when it comes to attachment, hospitals, IOP's, PHP's, trying to trust, I don't think I have anymore "stickiness" left in me.

This is just regarding Diana Schaefer. The facility has been beyond kind and helpful, and I hope to…read morefind a therapist here that fits my needs. -- Years and years ago, a therapist told me I was a whore for kissing a boy on the first date. I thought that would forever be my worst story of therapy gone wrong, of a therapist superimposing their own beliefs and issues on me. Diana hit a new record. She "fired" me as a client and pulled wildly unethical moves before doing so. I wholly believe that there is a time to part ways when therapy isn't serving the client or when a client is rejecting help from the therapist to everyone's detriment. Therapists have just as much of a right to end the relationship as clients do. The reason I'm writing this has nothing to do with the farewell and everything to do with how it was handled. I have an eating disorder. I made it clear from the start that I didn't care that she didn't specialize in them. I'd had enough therapy around eating disorders and wanted to take a new approach. I also told her in our first session that if she thought it wasn't a fit to have open communication because I would be doing so. I've played the "suffer through a relationship that isn't working" game too much at this point in therapy. We had weekly sessions for months. I thought many of them were helping. But then I told her how many calories I consumed during the week. That was undeniably the point where she flipped. We talked for a month or so more. She started talking to my dietician more. That seemed logical to me. And then she started telling my therapist I needed to go to treatment. Asking her why she hadn't suggested it or wasn't pushing it on me. (She has.) I am in no way a high risk anorexic. Perhaps treatment wouldn't hurt but my life right now prioritizes above something that isn't necessary. She pressured me and I said no, several times. And then the day came where she let me tell her about my life before interrupting and starting the conversation of removal of services provided. Like I mentioned, that alone wasn't the issue. What WAS the issue was that she had also called my dietician and tried to pressure her into leaving me. To the point of my dietician's discomfort and recognition that abandonment on that level would be detrimental and more harmful that good. (How Diana didn't see that, I don't know.) She gave me an ULTIMATUM of treatment or no therapy. She told me I COULD NOT go to therapy ANYWHERE until I dealt with my eating disorder. (And no, this wasn't just in reference to being cognitively unable to proceed with EMDR.) She wouldn't give me referrals. She made fun of the shirt I was wearing that day that said, "Mental health is health," because I wouldn't go to treatment. I was in utter shock during that last session so I didn't really have responses beyond saying no to treatment and that I understood where she was coming from. But none of those things are okay and I should have said that to her then. I regret that. Fuck that. I deserve therapy. Everyone does. She clearly spooked when eating disorder stuff came up, was not educated on it, and chose to bully and threaten me instead of just saying, "I'm not qualified in this topic and don't feel comfortable proceeding." Period. Period. Period. If you don't fit in her little box of qualifications, stay away. And if you pick up any of her own anxieties, leave. It's not worth wasting your time.

Excellent collection of mental health professionals. Depression, social anxiety, spousal abuse,…read moreobsessive procrastination, anorexia, grief, et al. They provide tools to help clients grapple with all of these issues. If I could offer more than five stars, I would attach as many as possible to this review. Outside of their counseling expertise, they have great administrative staff. Many payment options available. I needed receipts to submit last minute before my FSA money was deleted. They mailed them the day I called and I got them the very next day!!! No charge to me for the postage, which was greatly appreciated. Seriously. A lot of other offices would have been like, "You can drive over and pick them up at our front desk."

I don't think I can say enough great things about Julie - besides being a wonderful therapist and…read moreperson, she genuinely cares and is extremely insightful! This shows in how well she listens and interacts, is able to pinpoint the issue(s), and also with just how easy she is to connect with. She has a way of putting a person at ease while getting to the root of things and working together for a solution. She has done so much for me personally, and I am truly grateful for her! If you are looking for an amazing therapist, you should look no further!

My first review of Julie D. Lee, LCSW was posted 1/9/19 so it's time for an update…read more I originally found my way to Julie a few years after severe and permanent injuries caused me to lose my health and career, which put enormous strains on my personal relationships. I wasn't sure I would survive at all, much less figure out how to make sense of the predicament. Prior to the catastrophe I defined my worth as a human being, my actual right to live and breathe, through work and the ability to provide for my family. That's generally a good thing, right? Workaholism is complicated. That issue alone can cause serious problems if it gets away from you. In my case, it blew up in my face when I became bedridden and unable to perform even the most basic functions, dressing and feeding myself, bathing... It took many years of excruciating effort, surgical interventions, daily physical therapy, pain management, etc., to regain a life worth living. Part of that process was accepting the fact that my injuries were permanent and I would never be the person I was before. As it turned out, I also lost a parts of me that had been causing harm to my loved ones for decades... workaholism and all the nasty little traits that were hammered into my personality in childhood. Long story short, I was raised in an extremely violent home by whackadoo parents. In the small West Texas farming community in which I was raised during the 60's and 70's, it was perfectly normal for adults in schools, churches, etc., to ignore obvious signs of child abuse. The overlapping bruises and open wounds on my back, arms, legs, and torso rarely had time to heal before more were added. My brothers and I were manipulated into fighting one another like cats and dogs and to wage emotional warfare. It seemed there was no escape from the cycle of epic violence. I followed a stereotypical path through the criminal justice system in my teens, left home at 15 years old, and became a business owner just before my 20th birthday. I became a lifelong business owner and high producer...never looked back and thought I "had it all figured out." News flash: I did not have it all figured out. I would not be alive today if I hadn't reached out for help -- not just from surgeons and such, but also those wonderful people in the behavioral health specialties -- psychologists, psychiatrists, and social workers. Each played a roll in the seemingly impossible task of essentially un-hammering my mind and guiding me back to a life worth living. This is where Julie comes into the picture. My wife and I rely on her for couples counseling and we are both happier for it. Julie does an outstanding job untangling communication issues and helping us see and understand underlying issues that cause stress and confusion. My wife and I also rely on individual counseling with Julie to focus on issues more specific to our own life experiences and to better understand really...everything. I still don't "have it all figured out." But I do know this: Before the injuries that broke my body down and left me a basket case, the things that I thought were most important in life, and the tools I used work my way through it, were partly correct but also intolerably self defeating. And worse, I was inadvertently hurtful to those I cared about the most. Those are tough lessons for an old billy goat like me. But I am a better person for it and I can very clearly see how much happier my life is now. So thank you Julie Lee. Thank you for going above and beyond.

Enjoy meeting with Kris, she has a very positive, uplifting demeanor and soothing voice that I find…read morecomforting to combat the anxieties of the world.

Kris is easy to talk to and very responsive via text and email. The waiting area is relaxing and…read morecomfortable.

Well, it's been going on 17 years since I saw this absolutely horrible person. I'm still haunted…read moreby her behavior during my 3 visits. PLEASE PLEASE read these reviews....they are all telling the absolute truth. I cannot believe she is still practicing! I've reported her to the medical board and a few other places. She is a danger to our mental health! PLEASE PLEASE PLEASE DO NOT see her. Like I said she is a danger to our mental health. I would love to outline my 3 visits, list the names she called me, etc...but it would take forever and bring back HORRIBLE memories of this so-called Dr. Oh and after speaking with 4 health professionals about her, they all did not have a good reaction....they know of her. They could not verbally talk to me about her, but I got the message loud and clear.

Wow. I left a voicemail because that's the only way you can make an appointment. A week later, on…read moreSunday at 9pm, I finally get a call back from Linda. I took the call because I assumed it would be a short one just to confirm date and times. Instead, Linda started asking questions and then launching into rambled stories about why she does x, y, and z. Just say that's procedure, I don't need anecdotes as I'm putting my son to bed. She honestly sounded drunk, she spouted requirements for certain medications that cost money (I am paying out of pocket) and I've never heard about. Needless to say I didn't make an appointment after about 15-20 minutes of her talking about nothing. Hopefully my review didn't ramble like she did - I don't know if she's genuinely qualified to provide accurate and empathetic support to her patients.

Love Dr Warfield abd staff Big shout out to her phlebotomist, really good Been seeing her and…read moreLauren for a few years now.

I love Dr. Warfield and I've been with her and her practice for many years. SHE is the best as is…read moreher clinical staff. Unfortunately, her front office staff, specifically receptionist has Zero interpersonal skills. She doesn't make eye contact and she doesn't communicate what she's doing so you're left standing there wondering, "WTH is she doing" or "am I just supposed to stand here?" As previously mentioned, I've been coming to Dr. Warfield for years yet all of the sudden, this lady tried to charge me a copay for which I've never before had to pay with my insurance. She's also very depressing when she speaks. For patients who are battling depression and anxiety, it's extremely upsetting! As the face of the clinic, this position requires someone with energy and enthusiasm. It demands someone with optimism and excellent customer service skills- willing and excited to help out patients coming in for help. I can only hope this person receives the proper training needed in customer service or is switched with another staff member more apt for the position.

My daughter had a procedure and I can't thank the staff enough, they made us feel seen, heard…read moreduring this difficult time. I am a first time mom and it was the first time my baby was going to be in general anesthesia. Everything went well and everyone was so informative and caring, thank you!

I accompanied a family member who was having outpatient surgery at NW Surgery Center. There's some…read moreconstruction going on just outside the surgical area on the lower level, and it appears as if the waiting room may be relocated downstairs. When we were there, the waiting room was on the same level as the parking lot. I was very impressed with everyone we met, from the nurses to the doctors. Communication was excellent. Text messages were used to keep me informed of my family member's status. Everything seemed to be efficiently run. The only suggestion I have is that the area near the windows in the waiting room be cleaned of dead bugs.

Most toxic therapist I have EVER encountered. BE CAREFUL. I was in marriage counseling.......and…read morelater learned that once your therapist is counsrling a couple you do not see the individuals separately; there were other questionable practices....."name calling" which I was later apologized to; I could go on but there is too much chronic PTSD to keep going. It has been 20 + years and additional therapists to keep on going. Just be careful and BE SAFE.

Stewart is an absolutely amazing therapist. He's helped me so much in so many ways in my life. Run,…read moredon't walk to go see him.