There are salesmen and Men who sell cars... one you walk away from feeling icky, the other you walk…read moreaway with a smile that doesn't leave... Thank You Mr. Brinkman for making today an incredible experience! We trust Ford quality, we Trust Jones Ford with our family and we trust Chuck Brinkman to find the vehicle of our dreams with nothing but the best intentions!!! Thank you Jones Ford and more importantly THANK YOU CHUCK!!!

Made an appointment m7 days ago with service dept to get my rear taligate fixed on my Jeep…read moreWagoneer. Had to send my truck the night before my appointment via tow truck as battery was dead from not being able to close the tailgate. Did not hear from any of the service people so I called at 1:00 pm and was told my vehicle was 4th in line with the service technician. Questioned why it was 4th in line when I made an appointment 7 days prior. Was told that by making an appointment it should have been explained that it could be 24-48 hours before my vehicle would be looked at. What the heck is that???? if you make an appointment 7 days out you would think it would get looked at the day of the appointment. I would recommend that if you make a service appointment, better find out how long they are going to need your vehicle. Pretty bad service and I would recommend going into Surprise to get any work done, at least they look at the vehicle the day of the appointment

The young men dispatched to my emergency breakdown were exceedingly professional, kind, helpful,…read moreunderstanding and thoughtful. They arrived in a timely manner and executed the tasks necessary so proficiently that it put my mind at immediate ease. I would highly recommend this establishment based on my experience.

We broke down approx 25 mi north of Wickenburg, in the middle of nowhere. Our emergency road…read moreservice, Nationwide, did nothing for us. Luckily for us, someone suggested we call Mike at Pioneer Towing. Mike and his crew were incredibly helpful and went way beyond what we could have expected. We really can't say enough good things this company. If you ever have the misfortune of breaking down anywhere near Wickenburg, call Mike. Once again, thanks Mike!

If you need a service this is the place to go! Honest, efficient and they know their stuff! We…read morebroke down while on a road trip and they got us up and running super fast! Highly recommend this shop!

I was first introduced to the staff at Craigs in 2008. I had just arrived in AZ from AK. My…read moredually threw a serpentine belt. The belt tore all the hoses out and left me without a vehicle. Terry had me on the road in less than 24 hrs. The price was more than fair and I wasn't walking. Since then they have been keeping my 1999 F350 on the road. I find them to be honest to a fault. They stand behind their work, and they listen to you. They have done it all from injectors to a complete rebuild. If you're a women or a man that's not mechanically inclined, these guys will be fair & honest. It's hard to find a mechanic that you trust, when I found these guys I knew I was in good hands. They've done right by me every time. I highly recommend Craigs.

Excellent work and reasonable priced. Bought a set of tires had them balanced and mounted in…read moreunder a hour. I will be a returning customer.

Be sure to get an estimate/price ahead of time! My…read moreexperience was that you won't get it.

This company had several weeks to repair the crease in the left front fender…read more I was there when my girlfriend entered the business to pick up the car (after I paid the deductible): we were told "I wasn't here Friday." For no apparent reason. Why? I can only evaluate this statement in terms of what we were to learn later. (For several reasons, I took the precaution to make a record of this and subsequent encounters.) We picked the vehicle up, being told that all work was completed after I paid the amount owed, my girlfriend left in her car -- just to be clear, I am the customer who brought the vehicle in for repairs -- and she called me while driving to say that she was getting repeated cautions and warning on her vehicle annunciator. She's not an engineer or a risk management expert, so she wasn't sure whether this was just a glitch or what. Truth be told, almost every safety system of the vehicle was disabled: anti-skid inop; auto-braking inop; collision mitigation system inop; lane-keeping alert system inop; vehicle stability system inop; adaptive cruise control inop; and, more than a half-dozen other related systems were warned of being inoperative. As my girlfriend was leaving, she said that she was driving to her Honda dealership to have the car window-tinted and to purchase floor and trunk mats. No mention was made of the problems still existing with the vehicle. No word of warning that the vehicle's safety systems were disabled. Nothing said about the vehicle being unsafe. Several people had a chance to say something: no mention was made that the repairs were incomplete, that critical safety systems were inoperative. Calling Devries after her arrival in Prescott, she told them about the caution and warnings she saw on the annunciator, and apparently, was told by someone that Devries would pay for having the problem with her car fixed. This they did, but charging her insurance significantly more than the cost of the incompleted repair work . I spoke with someone there days later about this, and was told that a problem with the car was discovered LATE Friday afternoon and that, as it was so late in the day, he didn't call Honda. Later in the subsequent conversation, I was told that the problem was found Friday morning and they couldn't fix it. Odd contradiction... I was also told that he wasn't there Monday morning when we paid for repairs, the car was released to us once the bill was paid, and we drove away. Why did he make this statement? I didn't ask the question about his whereabouts. Why were we allowed to take a vehicle with most of its safety systems disabled or inoperative on Monday morning? Why wasn't the vehicle flagged as being unsafe? There was no critical reason why the vehicle had to be moved or used for a 71-mile drive on predominately 2-lane, winding, mountain roads. The person I spoke with outside of the business days later said to me "Nothing happened on the drive to Prescott, did it." No, but what if her vehicle ran over something that caused a tire (or several) to blow out? What if another driver crossed the centerline of the roadway on those winding, narrow two-lane roads? (We lost two friends not long ago on that very roadway from a head-on traffic accident.) They knowingly allowed a vehicle with its safety systems disabled to leave the premises, telling us that the vehicle was repaired and ready for the bill to be paid,... all repairs completed. Perhaps they just didn't care about the consequences of their decisions, whether it might cost one or more people their lives, and/or cause grievous, permanent physical injuries. Don't care: don't have to. Why did someone tell us, first thing upon entry into the building that Monday morning, that they were off Friday? Sounds very suspicious... and the more that I was told days later, the worse it has become. One might believe that there was something deliberate about being given answers to questions we didn't ask. Yanno? We chose Devries because they used to have a stellar reputation -- clearly not the case now -- and that a friend personally knew the owner: we want our little town where we shop to thrive, so we try to support local businesses. We do, as it was made exceptionally clear to us both in this case, have other choices. Talking with others in town, trying to sort out this shocking mess, they've told us to avoid doing business with Devries for a wide spectrum of reasons -- and, because of neglect, incapacity, lack of concern, lack of compassion for other human beings, or just being mean, we've learned the same lesson. If you're considering Devries Custom Coachworks for any reason, don't. Whatever the reason, we've found them to be untrustworthy.

Excellent workmanship and professional communications from start to finish. They take pride in…read moretheir work and do the little extras that make them a pleasure to deal with.

On a road trip with a loaded trailer. One tire shredded and decided to get replacements. Stopped…read moreat Wickenburg Tire Center. What a fantastic facility. Employees were helpful, nice uniforms, knowledgeable, friendly and fast. The bonus was, we loved the price. I also loved the free apples and clean bathrooms. I just wish we remembered everyone's names to thank you again, in writing. Do yourself a favor, stop here.

My hat's off to the people at Wickenburg Tire Center…read more They do great work, quickly, and I've found the prices much better than anything in the valley (significantly lower!). I had a flat tire repaired -- at a fraction of the price charged in Phoenix -- and they had it repaired quickly. Rather than drive into the Phoenix area (and deal with their overcrowded traffic madness), I've had WTC change the oil of our vehicles and lube whatever needs doing in that type of service, and the work is done while you wait in an air-conditioned lounge, rather than sitting in your vehicle in the broiling heat. Prices at WTC for an oil change are lower than what I've been charged at several different businesses in Phoenix. That, and being able to sit in an air-conditioned lounge, make it well worth it. Can't argue with perfection. One other thing, and this is important to me: not only are they professional and very efficient, they're genuinely very nice people. I've been invited to have my vehicles' tire pressure checked any time and as often as I feel necessary, and they inspect the tires as they check inflation. Moreover, you don't have to wait in a long line. Well done, WTC.

BEWARE OF JONES AUTO CENTER - They do not have your best interest at heart! Instead of properly…read morerepairing my mother's 2020 Durango after her fifth service visit for the same thing, the dealership talked her into trading it in and buy a truck. Less than a month later, she had to bring the truck back for repairs that risked her safety. they charged her an extra $700 for computer updates that were not covered under warranty, which should have been done when she purchased the vehicle. Just one week after that repair, the same problem returned. My mother lives an hour away from the dealer and two hours from Phoenix, and she depends on her vehicle for critical medical appointments. Despite this, they kept her truck for two weeks. Now we're left wondering what to do next with the safety issues not repaired and so much money paid to to Jones. As it is taking her daughters to step in as service department is not returning her calls. The low ratings are not by chance. Do not trust Jones ford. They do not care about the community they serve---or about our parents and elderly customers who rely on them for honest service.

We had quite a few problems here. And when we tried to contact the manager, we received NO…read moreresponse. They had our van in the body shop for 25 days with multiple promises and none delivered. The person in charge of the rental department was rude several times. Our van was returned to us filthy with an old headlight with animal guts still on it just sitting inside of it

While traveling and mobility impaired, a side window on my vehicle cracked, likely due to a rock…read more When I called this company, I spoke with a lovely lady. She was considerate, professional, efficient, honest, and made her best effort to accommodate my schedule. The guys communicated in advance, showed up on time, clearly explained product differences, and answered all of my questions. They were efficient, professional, friendly, and squeezed me in on a Friday afternoon. I couldn't be happier. I highly recommend this company. Hopefully I don't need their services again, but if I did I would gladly call them again.

I requested service and James was available right away! He came on time as promised, charged me…read morewhat was quoted and did a great job! Was very communicative and informative during the process as well! I'd highly recommend!