Rod came quickly. He diagnosed the problem and set us in the right direction to get it fixed…read more Highly recommend!

Rod did an outstanding job inspecting a trailer for me. It was in Prescott and I am in San Diego…read more Asked Rod to do an inspection and give me a honest assessment of the trailer overall. He gave it a thumbs up all systems go and trailer in great shape. He gave a honest write up and great price too. Very easy to work with unlike others. Purchased the trailer and extremely happy. Thanks Rod!

Contacted for an estimate and to get some general information.. Ty was extremely responsive and on…read morepoint with communication and that is completely appreciated. Although we didn't move forward at this time as we are still deciding, would most definitely recommend and will reach out for the future..

Ty just finished my slide repair, which he did the same day I called! In the sweltering heat, he…read morepainstakingly tracked down a random relay that was on the fritz and causing the slide to not operate. He got it going, after first cleaning up some issues I created in the battery compartment. He and his team delivered as promised, on schedule, and with absolute professionalism and skill. I could not be happier with the service, and highly recommend Ty and his team!

Had a weight distribution and anti-sway tow system mounted to my trailer and tow vehicle…read more Excellent work, at slightly lower price than quoted, the work completed before the promised time. Paid the bill and drove away. On inspection, the work is done very well and free of defects. The technician who did the work explained the tow hitch to me and its use (I'm somewhat new to towing vehicles). What I'm NOT new to is having work done on my vehicles, and I like the job they did. I appreciate it when my vehicle is handled the same way employees treat their own vehicles. The only thing I didn't like was that the area where my vehicle needed to be maneuvered in was beyond my experience to do safely... but that's me. The parking lot and shop area is very tight quarters -- beyond my experience level -- and, frankly, with so many other trucks and trailers around, I'd rather not make a mistake and damage someone else's property. No complaints about the business -- its people, customer service, quality of work done, or price. I think they did a great job -- and I appreciate being given a parts list for items needed to do the work. The company recently changed ownership not long ago and I wish them all the best.

Not a huge booster of their repair department (they've gone off into the weeds on jobs of mine) but…read moretheir retail shop is commendable. If you need it for your RV, they probably have it in stock, including fresh Dicor and roof coat. Shop clerk friendly and knowledgeable. Best assortment west of the big RV dealers in Surprise and east of the CA border.

SCAM ALERT! I had an inverter installation scheduled with…read moreDanny Kay after was assured over the phone the install would cost $300-$400 for the full install. When the 'technician' arrived and I walked him through the plan in detail, he quickly assured no problem. I left the work to him feeling it was in good hands. After an hour, I returned to find him sitting in my camper having accomplished nothing - he declared the installation was 'not possible'. Despite abandoning the project and failing to complete any work, they decided to charge me $480, mentioning they are giving me a deal. Wait, $480 for NO install and going 20% OVER their highest estimate? This was fishy. I'm comfortable paying for the time but this was clearly egregious. To add to this 'scammy' feeling, I've reached to Danny Kay for clarity on why this was deemed impossible and left a message but no return calls. The text message from the tech remains unanswered. To add insult to injury, a more capable RV technician reviewed my situation and said this Danny Kay technician was completely wrong. I would not recommend Danny Kay to anyone seeking reliable, skilled, or honest service.

The absolute worst. He took money from me to buy parts that turned out not to be needed. In any…read morecase he ghosted me and never returned with the parts. We had to leave Phoenix which he was aware of before we gave him the money. Calls and texts went unanswered. The last text was made by me four months later. He still hasn't responded. The worst part is that after checking around he was actually the most expensive of everyone we contacted in the area. In total I paid this a**hole USD$1600 and received almost no value. In fact, everything he worked on had to be properly fixed by others later.

We had a true emergency with our RV while traveling from out of state. Our trailer stabilizers were…read morestuck and wouldn't detach from our truck, threatening to derail our entire vacation. I called and spoke with Ali, who immediately told us to bring it in. From that first conversation to the end of the service, the entire team was outstanding. They went well above and beyond locating a hard-to-find part hours away and doing whatever it took to get us back on the road quickly. Thanks to their expertise, quick thinking, and incredible dedication, we were able to continue our vacation without missing a beat. The level of customer service was exceptional, and the pricing for an emergency service especially considering how far they were willing to go was more than fair. You truly saved our trip. Thank you so much for everything you did. You've earned a loyal customer for life!

The quality and timeliness of the work were good, but the company's accountability and customer…read moreservice were disappointing. While my RV was being serviced, the battery disconnect switch was left in the "on" position, which caused the battery to die. Mistakes happen, and I understand that. One employee even apologized and acknowledged that the switch should have been turned off. However, the service advisor made no effort to correct the issue after it was confirmed that the battery would no longer hold a charge. Instead, she offered to sell me a replacement battery and still charge me labor for the installation. She also stated that I was lucky she was not charging me simply to test the battery, because according to her, the company charges for everything -- even basic battery testing. We spent a lot of money on our repairs so it is really disappointing that they could not offer any solutions for their mistake. In the end, it is not right that they made the mistake of leaving the switch on, and I was expected to pay the full cost of a battery and the "labor" to fix it. (For those that are wondering, the batteries health and performance were great when I brought it in). In the end, the experience left me with little confidence in the company's accountability or commitment to customer service.

When it come to A#1 there should be a picture of Minasse!! He not only did an amazing Solar…read moreinstallation last July but today he drove to the Mogollon Rim to remove what he installed. We are purchasing a new to us fifth wheel, Minasse will install our solar parts on the new RV. Solar has spoiled us and so has Minasse , if you are looking for an amazing RV tech all around look no further!!!

Minasse is an Awesome RV specialist. Quick response, on time for appointments and accurate…read moreestimates that are a great value. I will never use anybody else for my RV's needs.

We were in Cottonwood, AZ where the outside temperature was 113 when we lost power, no A/C, no…read morelights, no refridgerator. Woody came to our rescue! It took two days of work for two separate issues, but we couldn't have been more pleased with the outcome. It allowed us to continue on our 26 day, 11 state road trip.

I feel for you, Woody. Just wow. This level of dishonesty and lack of professionalism is so…read moreunfortunate that I'm not going to even bother to read the whole thing. I truly do wish you the best though.

I had an issue with my RV Hot Water heater and turned to Hi County to solve my issue. One I got to…read morespeak with them I truly felt as if they treated my RV as they would their own. Beyond the water heater, they also serviced the brakes, repacked bearings, checked the AC unit, serviced the gas distribution system and cook too burners. All of this with the upmost respect for my RV and my family. I highly recommend this business to anyone looking for a great, locally owned business that truly cares about their customers. Thanks both very much.

As a local in the Prescott area, I have been taking my motorhome to JD for nearly 20 years. In my…read moreopinion, he is the best RV tech in the Quad Cities area. On my last visit, he repaired and installed a windshield shade. In the past, he has installed an automatic TV antenna, has repaired air leaks and done many other RV tasks. I highly recommend him.

This is the best motorhome dealership hands down! We live in Santa Maria California and drive…read morebetween 570 miles to 620 miles to get there and it is worth it. We wouldn't trust any place else to work on our coach. I could talk about the 2 coaches we have purchased from them but I will save that for another time. First, you make an appointment for service. When you walk in the front door you enter a lobby, but you can keep on walking and head left to go meet your service adviser. On the way, you might bump into Maria. We look forward to Maria's smile and always welcoming words. For us, she is the face of NIRVC. When we see her, we feel at home. She will be there cleaning the office area or maybe cleaning a coach. It is not her job to deal with customers or even know our names but she does! So, after driving out to Surprise for service, Maria is whom we most look forward to seeing. On to the more serious stuff. The general manager, Tino, has his office downstairs with a window facing the service area. Tino does a great job running a great dealership. He is always open to hear your concerns. Once your coach is inside in a service bay, you might get a chance to meet your service technician. If we have a choice, we always request Kohl. When met Kohl back in 2020 when we purchased our first motorhome from NIRVC. Kohl is the best! He treats our coach like it is his own. Anyway, we just had some recalls taken care of and some regular service stuff done and again, 5 STARS! Kohl rocks!

Service department - brought in my CLEAN RV for warranty repairs on 1-24-2026 (fairly simple if…read morethey knew what they were doing). Picked up on 5/30/2026 with a scheduled appointment with the service manager (Jesse) who never showed up. We never got paper work. The job wasn't completed. Our rig was FILTHY DIRTY when we picked it up. We are very dissatisfied.