Great doctors, detailed comprehensive examination, stratospheric pricing. I appreciated the time taken to comprehensively evaluate my condition, but just about had a seizure when I learned the cost of the instruments was more than I paid for my last car.  I did some comparison shopping after the appointment, and was amazed and relieved to learn Costco has the goods.  Best member benefit ever.  Whilst I appreciate Costco dont have licensed audiologists on their staff, they were nonetheless able to equip me with comparable instruments for one fifth of the cost.  The markup on these disposable pieces of technology must be enormous. read more

After surgery at Barrow, one of my Barrow docs raved about this ABHA group. Funny sounding name, and hearing was not my issue, but I tried them for an eval and treatment of my vertigo and tinnitus. They are a group of audiology docs... real PRO's. Their thorough evaluation and initial report on my vertigo issues impressed my other providers and me too! They didn't dumb it down. They obviously assumed they were dealing with a thinking person who wanted it all, not the oversimplified version, so they poured it on. Then they directed me to their in-house physical therapy doc for work on my dizziness. She was so kind and uber-patient. More kintergarten teacher than drill sergeant! She gave lots of encouragement and calmly explained the purpose of each exercise and what neural stimulation I should look for to know I was doing it right. If y'all had 6 stars, I'd use em here! read more

I was having hearing issues in my right ear, and it turns out it was completely blocked with wax! Within 10 seconds of getting my ear flushed out with water, the blockage came out and now i have laser sharp hearing The staff was very professional and friendly, my appointment went quickly and efficiently, and i am super happy to hear properly again! I highly recommend this place. They also do custom in ear monitors for musicians, which is super cool. Go see them! read more

I have been going to Arizona Balance & Hearing Aids for the past 4 years. I am so grateful for Dr. Day, Dr. Schmidt, Clemente and Miller for their expertise and caring. My life is better as a result of the diagnostic tests, therapy and hearing aid for one-sided autoimmune hearing loss and resulting balance and dizziness. If I could give my than 5 stars I would! Thank you so much for helping me hear better as well as diagnosing the cause of my hearing loss, balance issues and dizziness and providing viable solutions. Michelle Katzenbach read more

I came here to get my ears cleaned, and was in and out in 10 minutes. Staff was super nice and overall a great experience. They get my highest recommendation. read more

To say that I am disappointed in my experience with ABHA is an understatement. After reading reviews and trying to do my homework I decided to give them a call. I originally phoned and spoke with Miller...On a positive note he was helpful and knowledgable about my type of hearing loss. He wanted to make sure that he placed me with the best audiologist on their staff for my particular needs so he took my number and called me back after consulting with all the partners. I was scheduled with Christine. He asked for my prior hearing tests...I sent them everything I had on file since 2017. I also filled out a lengthy information sheet on prior hearing loss experience etc. I've been virtually deaf in one ear due to a surgery in 1985. I was told that this was a long term relationship and that the audiologist would have a good handle on my previous tests etc before I arrived. When I showed up I found the office to be not clean...large stains on the rugs etc...I know this has nothing to do with the hearing, I just think it's important that if office environment is important you may want to reconsider. I paid a fee of 490.00 upfront before every stepping foot in an office. Which I have never done before at any audiologist. I even asked about the fee before arriving and was told that they had recently chaged it from 250.00 after talking to marketing experts. They were having too many people pay the 250.00 and never return. I can now see why. After taking a "cognitive test" Christine came in the room and took me in to the hearing test room. The very first question that she asked me was if I had ever had my hearing tested before...RED FLAG. I then proceeded to ask her if she had looked at my file beforehand and she indicated that she was an audiologist that liked to have no prior knowledge of a patient??? RED FLAG number 2. I said it was important to me that she really had an understanding of my circumstances. She asked if I had purchase my hearing aids at Costco??? RED FLAG number 3 I walked out of the room and to the front desk. I asked for my money back which they refunded me. I would be VERY wary of this business. Perhaps if you've never worn aids and have zero expectations this is the place for you. Otherwise take note. read more

Arizona Balance & Hearing Aids was able to schedule me an appointment quickly and easily. They explained all procedures to me and were very thorough. I was very pleased with the service provided me and will be back next year for another appointment. read more

My husband has hearing loss and purchased his hearing aids thru ABHA. They provide great service and support! From conducting hearing test, clean/emergency maintenance of his hearing aids and removing earwax buildup. The people are terrific. Miller is always friendly. Clemente was professional and excellent. He even showed me how to properly place my husband's face mask tie so it doesn't displace his hearing aids which is a big help. Thank you all. See you again in 12 months. read more

Absolutely Amazing! I have had hearing aids for 2 years that were managed by another and I had NO idea that the sound was not being maximized. The technology that ABHA used had changed my hearing experience greatly!! Thank you. read more

Don't go here whatever you do , it's dirty and the front desk guy was clearly annoyed with my son and didn't try to hide it either. I called to specifically only get wax removal from ears. I got there to only be told I don't have any wax build up so I won't need the procedure. Then he should have said ok sorry we couldn't help you and sent me on my way. So they billed me forty dollars to have pressure and fluid in my ears without asking me first , I already knew I don't have fluid or pressure for I made it clear I went to 3 ear nose throat specialists !!! I did not want anything but for ear wax removal. I should have not been charged anything at all !!!!! read more

I was so impressed with the professionalism displayed in this office, from the moment I arrived. I have had vertigo for over 40 years, and no doctor ever suggested that I go to a specialist to relieve the symptoms. Colleen fixed my problem in a matter of minutes, and I have been free of vertigo for about 2 weeks. It's so nice to know I have relief from this malady. Colleen said that if I had future problems to give her a call. This is a top notch doctor's office. read more

After suffering an acute attack of vertigo at about 2 AM, I called Arizona Balance and Hearing Aids as soon as they opened at 8 AM, to see if somebody could see me on short notice. The staff were wonderful. Thank you, MIller and Clemente! Miller got back to me as soon as he said he would, to let me know Dana Day would see me after her morning appointments. It was a grueling episode, but after undergoing Canalith Repositional Exercises with Dana, within 12 hours I was able to get out of my bed by myself and walk unassisted! Anyone who suffers from vertigo, definitely call ABHA to regain the quality of your life quickly. I've had attacks of vertigo before over the years, but nothing this acute. Dana also gave me so much information, by showing me the results of all the tests that she did as well, to pinpoint the cause of my episode. I discovered it was affecting my anterior ear canal, which was much more severe. Being well-informed has helped me feel much more secure about the situation, especially if it happens again...and, the cost is so minimal, for the massive relief you receive! I'm so thankful for the care and concern of everyone at this office, especially for seeing me at the last minute, because they are aware of the suffering involved with these episodes. I'll never be able to express my thanks fully. THANK YOU! Susan Sindelar read more

Dr Dana diagnosed me with PPPD and have been receiving physical therapy for it for a couple months now. Brennan and Dr. Dana were able to figure out the different diagnosis with the testing provided here. Camille has been working with me on balance and optokinetic exercises that are helping me to get better. Thank you for your help. read more

Wonderful staff and attention to detail. Efficient, clean office. Was heard and taken care of efficiently and with great explanations. Recommend highly!! read more

came here to get my ear cleaned out did a fine job but I came here to prevent an ear infection I left with one now I'm in the worst pain ever the guy who flushed my ear out wasn't gentle or anything my ears have been hurting ever since dont recommend I feel like if I didn't even go in I wouldn't even have this ear infection read more

I made an appointment for my son to get an APD evaluation which was scheduled 6 weeks out. Three days prior to the appointment I received a bill for $3400 due prior to my son's appointment. I was sure this was a mistake as the office had already verified our insurance and I was told the evaluation would be covered with $0 out-of-pocket expense. I called to correct what I was sure was a misunderstanding between departments, but was told that I did, in fact, need to pay $3400 prior to the appointment. The reason I was given for this was that their office often has trouble getting insurance companies to pay for APD evaluations so they charge the full price of the evaluation upfront and then reimburse you after your insurance company pays. This immediately set off red flags and I canceled the appointment. I have since visited a different audiologist and was told that charging patients upfront when a doctor is an in-network provider is illegal. While I can't confirm the legality of what this practice attempted to do, expecting patients to come up with thousands of dollars before ever setting foot in the door despite having in-network insurance should be explained in the initial phone call at the very least. read more

Wonderful staff skilled at making your time at their office very comfortable. Knowledgeable and friendly!

Arizona Balance and Hearing Aids is Wonderful! I had a sudden onset of tinnitus and went to see them. They found me their soonest available appointment with their tinnitus expert and she helped me to understand what was happening and what my treatment options were! They have answered questions and have just been wonderful. It has been a stark contrast with my ENT who basically said, "oh well, it's a fact of life, you have tinnitus, it will never go away, so learn to live with it." He didn't offer any options and just made feel sad and panicked. The people at AZ hearing aids gave me great counsel as to how to start to have hope in my life again with this condition! The doctors here were empathetic and wonderful! I would highly recommend them! read more

Dr. Lewis and his rt. hand top notch assistant Clemente Valenzuela performed miracles for me. Just retired snow bird vacationer to Phoenix. User of hearing aids for a couple of decades. Purchased 3rd pair about 18 mos. ago in Maine- Oticon opn- lured by promise of pairing & multi uses with Android phones (not apple user). Maine audiologist not caring or competent in fitting & following up. Last hope for Oticon - I heard of new Oticon "ConnectorClip". Upon arrival in Phoenix looked up & consulted with Dr, Lewis at ABHA. He diagnosed left ear aid defective - sent it back to Oticon who replaced electronics under warranty ( 7 day turnaround- No Charge). Next ordered ConnectorClip - Retested my ears - spent inordinate amount of time making sure all reprogrammed & connected and worked well (first time since I purchased original Oticons!) and charged me a very fair and reasonable price for the total of 4 visits. Highly recommend ConnectorClip accessory for Oticon Opn & most of all Dr. Lewis & ABHA! read more

Anyone in Phoenix/Scottsdale, beware of Arizona Balance and Hearing!! While the service was just fine, they misbilled my insurance company after my daughter was sent there for a diagnostic test. I spent hours on the phone with their billing company and their office and they assured me they would correct it and resubmit with the proper codes. The next thing that I received was a collections letter!! Their office blames their billing company and their billing company blames the office. Now, in addition to having to help this medical provider understand billing codes, I am also going to have to address any inaccurately reported credit report notations! read more

The staff we very friendly and professional. The made an appointment for me the same day. I would definately recommend this business to others read more

My wife lost a hearing aid at our home in Michigan. After having a hearing test here in Scottsdale we were told that a replacement would cost 3400.00. We declined the offer and purchased a reconditioned hearing aid matching the one she lost for 300.00. We subsequently called Arizona Balance and Hearing Aids for an appointment to have her hearing aids programmed. They indicated the charge would be 75.00. Upon arrival the audiologist informed us that he would not be able to program the hearing aids because they were not purchased in Arizona from a licensed establishment. He further indicated that it was an "ethical issue." He said that they have to check on the origin of hearing aids from all snowbirds. The real issue appears to be protecting their ability to sell hearing aids to unsuspecting clients at vastly inflated charges. This review would be 0 stars if it were possible. Never again! read more

I provided a review for AZ Balance & Hearing Aids on 3/4/16. Dr. Dana Day finally responded to my review on 10/22/16. I visited her office on 9/30/14. As I explained in my first review. I NEVER received an invoice from them. I received an Explanation of Benefits from Blue Cross Blue Shield which "as usual" stated "Amount you may owe provider." As always, I waited to receive an invoice from the physicians office providing the service. I will once again repeat: I NEVER received an invoice from AZ Balance & Hearing Aids until I requested one from them in February 2016 after I received a threatening letter from Collections U.S.A., Inc. in Glendale, AZ. That was approximately 17 months after my appointment. Dr. Day stated she was happy AZ Balance & Hearing could resolve this issue for me. They did not resolve this issue for me. I did all of the work to resolve the issue for myself. I contacted Collections U.S.A. immediately upon receiving the letter from them. I was treated very rudely by the office manager so I asked to speak to the owner. Once I was able to speak to the President of the company I was able to resolve the issue. I explained to him that I did not want to pay through the Collections Agency since I had never received a bill from AZ Balance & Hearing Aids and did not want my excellent credit rating to be negatively affected. He was very helpful and said he understood why I felt that way. He pulled my file and said he would put it on hold until I resolved it with AZ Balance & Hearing Aids. At that time I also called AZ Balance & Hearing Aids, told them I never received an invoice from them and asked them to send me an invoice. I received an invoice from them stating I owed them $221.23. There was no information on the invoice showing what BCBS paid to AZ Balance & Hearing Aids, which most medical offices provide on their invoices. My EOB stated they received $385.81 on 10/06/14. It stated on my EOB that my Copayment Amount was $30.00 and my Coinsurance Amount was $30.20 for a total of $60.20. However the amount on the letter I received from Collections, U.S.A. and the invoice I received from AZ Balance & Hearing Aids stated I owed $221.23. I spoke to Pauli (sp?) at AZ Balance & Hearing Aids on 3/7/16 and I finally received an apology from her at that time. She confirmed that I only owed $60.20 which I paid on 3/11/16. I'm pleased Dr. Day finally responded to my review and thanked me for my efforts. I was also happy to hear she made a change in her billing process. However, she seems to be putting the blame on her patients instead of her billing department. The insurance explanation of benefits (EOB) is not difficult to interpret. Her office got it wrong -- plain and simple. (1) It is the responsibility of her office to send out an invoice (2) It is the responsibility of her office to get the amount right. Her billing department seems to have a problem interpreting EOBs, not her patients. Dr. Day: If you are going to apologize, just apologize, don't try to suggest that patients have a hard time interpreting EOBs when it is clearly the fault of your office staff. read more