I was in need of some garden gloves. My next closest stop would be Harbor Freight. Staff are…read morefriendly and helpful. I knew where the gloves were located so declined help from staff. I found what I was looking for, paid and left. Staff at the register was nice. They have their own parking lot.

Ah, Harbor Freight, or as I now call it, the Bermuda Triangle of BS. If you're looking for a place…read moreto spend hard-earned money on flimsy tools and get treated like a nuisance for expecting them to, you know, function, look no further. Let me set the scene. I walk in, holding an electric chainsaw that has all the structural integrity of a screen door. It leaks oil like a sieve, a steady, greasy reminder of my poor purchasing decisions. Surely, I thought, a business that sells tools for a living (and has "Quality Tools" emblazoned across their sign like some sort of cruel inside joke) would recognize that a "chainsaw that hemorrhages oil" falls somewhere short of acceptable. Silly me. Instead of a refund or even a coherent sentence, I got a customer service ping-pong match between apathetic employees who looked deeply inconvenienced by my existence. First, a cashier who responded to my request with a shrug that could win a gold medal in indifference. Then I was passed to a "manager" whose primary skillset appears to be blaming "corporate" for everything from defective merchandise to his own personality flaws. "We can't do anything. Corporate policy." Ah, yes. The sacred Corporate. The all-powerful, faceless entity invoked to avoid responsibility. Maybe I should've brought the chainsaw to Corporate's doorstep? Better chance of a refund, and they might even have someone there who knows how to speak to customers without such open contempt. In summary: If you enjoy buying junk tools, getting the runaround, and being treated like an inconvenience instead of a customer, this place is paradise. Otherwise, shop literally anywhere else, or better yet, forge your own tools from raw iron ore. It'll be faster, cheaper, and you'll be treated better by wild animals than you will by this staff. Congratulations, Harbor Freight! You've mastered the art of selling garbage and dodging accountability, a true achievement in modern retail.

I recently purchased a new front door and didn't like their selection of hardware and opted to find…read moremy own. I went to a few other design centers and nothing really jumped out to me. When I walked into Scottsdale Custom Building Materials, I assumed I would be left to wander around like the other places I had gone. Immediately after I entered, a salesman greeted me and genuinely took the time to learn which door I purchased, what my home's style is and offered several suggestions. Not once did I feel pressured to buy a higher end product or something that I didn't really like. Two weeks later my hardware arrived just as we discussed. I really appreciate that this place doesn't resort to high pressure sales tactics and even though I could have found the hardware cheaper online I really appreciated the personal touch to get to know me and what I liked, rather than which line would bring in more profit. I can assure you, I will be back when I tackle my next home project coming soon!

Remodels are stressful enough, and finding suppliers who actually do what they say they'll do can…read morebe surprisingly difficult. That's why working with Sal at Scottsdale Custom Building Materials stood out so much. My son and I are chemically sensitive, so I needed Jeld-Wen no-added-formaldehyde doors for a healthy home build. Sal not only helped me source them, but also guided me through quantities, materials, and design tweaks that made the final plan more functional and attractive. What really impressed me was how proactive and responsive he was. After dealing with another shop that expected me to chase them because they hadn't followed through, Sal was a breath of fresh air. He was organized, thorough, and genuinely invested in doing the job right. Hands down, he has been the most on-point and dedicated supplier of my entire remodel. I would wholeheartedly recommend Sal to anyone looking for doors, moulding, hardware, or building materials.

Who does this ? Walked in to ask for a referral for landscape lighting repair person. Roy Mosel…read moretook my problem seriously and handed me the card of an individual. Was not a customer, but I got help from someone who chose to help me. Very, very appreciative !

Went in to sprinkler world today and had the pleasure of getting assistance from Bill the counter…read moreguy. He was knowledgeable and guided me on the right parts to fix my sprinkler valve. Will definitely go back.

The team members I worked with were helpful. Good communication. I was able to get what I needed.read more

I came by twice one looking for an ice machine & second for a 3 component sink, disappointed both…read moretimes. The items are not labeled easily some are so dirty and the prices are only slightly less expensive than buying them new... it just didn't make sense to me also a $250 delivery fee seems excessive.

I found Jerry's Office Furniture because I was looking for someone to fix my office chair cylinder…read more It was very difficult to find a company that fixes chairs that doesn't just re-upholster them in Phoenix. I was extremely grateful to finally find a company that actually repairs desk chairs. They were very quick and courteous while fixing my chair. While I waited, I looked at other furniture they had for sale and actually ended up buying another office chair. The man who helped repair my chair threw the repair in for free because I bought a new office chair which was very nice of him. I would highly recommend Jerry's Office Furniture for anyone looking to buy office furniture or looking to have their office furniture repaired.

Jerry's is awesome! I used them to outfit some construction job trailers for nearly 1/3rd of the…read moreprice of new furniture. They have a great selection and actually have some really nice stuff. Highly recommend!

Last Tuesday I came in to Ace Hardware as I had a house key that had broken in half. Fortunately, I…read morewas able to retrieve the half that broke off from the lock and promptly went down to Ace Hardware. There was a young man there, I believe his name was Patrick that assisted me trying to make a new key for me. I happened to be near Ace Hardware today and stopped in just to tell him thank you very much and that the key worked perfectly. He was not there, but I passed word along to his fellow coworkers. Thanks, Patrick great job. You were professional and courteous, and represented your store in a very positive manner.

​I wanted to share how impressed I was with the service I received from Ethan at Ace Hardware…read moretoday. Getting keys cut can sometimes be a hit-or-miss experience, but Ethan handled everything with total professionalism and expertise. He was clearly great at his job--efficient, attentive, and genuinely helpful--making sure every key was cut perfectly. It's rare to find that level of care and precision in customer service these days, and he made the whole process easy and stress-free. Ace is lucky to have someone like him on the team! Thank you again! -the guy with the 2007 4Runner.

Incredibly helpful to someone just looking for a kitchen faucet. I had already looked at Home Depot…read moreand Lowe's. I chose to purchase my kitchen faucet from Hughes because of their expertise and help.

I use Hughes everyday for the ordering plumbing parts for the plumbing company I work for. They are…read morevery helpful and always willing to deliver items to the job site. They have an amazing website that allows you to order everything online and see what they have in stock.

Wonderful products but absolutely the worst customer service. Months to get products in. Supposed…read more"experts' suggest french door hardware for a prexisting door. When the hardware doesn't fit, you return the product., then have to hound them for 5 months for a refund. Refund finally arrives but with a "restocking fee" subtracted. This, on a product that they guaranteed would fit. "Nicole" is never available to discuss this and will call back once to your 5+ messages.

Has always been a class act in the DHI. Was family-owned years ago but seems to have maintained its…read moreprofessional and expertise in builders' hardware. I rep'd a large amount of manufacturers in AZ in the 70's through the 90's.