After arriving at the directed time of 715 for an 8 am appointment, and waiting 45 minutes. I was…read moretold that they are backed up around 50 minutes. I had no choice but to reschedule the appointment, and am curious why they waited until the last minute to tell me... Also, as one of the staff approached the building, she stopped to talk to another patient outside making derogatory comments about a vehicle in the parking lot, and then came inside to say the same insult to a fellow staff member, in front of a waiting room full of people. Yes, the vehicle was mine. How professional that I'm paying you to talk poorly about my vehicle.... Not a good look and I won't be back to this location.

Severe Administrative Failures, Concealed Remote Operations, and Patient Neglect I am rating…read moreSimonMed with 1 star exclusively because the platform requires a minimum selection. This review serves as a detailed warning regarding their severe administrative incompetence and deceptive patient safety practices. I will be transferring all of my future diagnostic imaging to Banner Imaging. My physician issued two distinct, connected orders: a Lumbar Spine MRI and a Pelvis MRI for my sacrum and SI joints. Despite presenting the physical paperwork directly to the staff, SimonMed failed to execute the orders correctly across multiple visits. At the Anthem location, I was placed inside the MRI machine with an emergency bulb. No one disclosed that my scan would be operated virtually by an off-site technician. I was left entirely unmonitored inside the enclosed machine for eight minutes with zero communication. When I demanded an explanation, the staff admitted the tech was working remotely and was not physically in the building. Leaving an uninformed patient stranded in an MRI bore without an on-site operator is an unacceptable clinical safety hazard, so I walked out. Following this incident, I rescheduled for a wide-bore MRI at the Scottsdale facility. Upon arrival, the staff botched the intake paperwork for a second time. While the first location completely omitted the pelvis scan, the Scottsdale location only had the sacrum order and lacked the lumbar order. Because medical imaging regulations require these contiguous areas to be billed under separate procedural codes, SimonMed's scheduling infrastructure and staff are completely incapable of managing multi-part orders. Their internal locations do not communicate, their front line is incompetent, and their practice of hiding remote operations from patients is dangerous. Save yourself the stress and go to Banner Imaging instead.

Easy to schedule an appointment and to locate the next closest site with the most short notice…read moreavailability. Friendly staff upon check-in. Clean, well maintained facility. Quick getting and out.

Staff on Monday blamed me for double-booking. They told me I entered the room number incorrectly…read morewhen I simply followed instructions to schedule online. I left the office not entirely upset that the appointment was cancelled and I need to reschedule, but at how the office receptionist spoke down and at me for something I have no control over. She clearly did not want to accept any responsibility on behalf of SimonMed and didn't even offer to reschedule while I was there...told me I had to call the number to schedule. The scheduling phone center is outsourced to overseas or is a foreign based company. Not pleased that my only option is SimonMed. She was rude and should not be customer facing if she acts like that.

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

Top notch! Everyone was wonderful. I highly recommend the stand-up MRI. I 'm claustrophobic and I…read morehad absolutely no problems with this stand -up MRI.

great experience- they recognize when they have delays and address with water and small snacks to…read morepass the time - first time a medical facility recognized a delayed appointment time and valued their patients time with a smile a a small bite to pass the time A++++

Valley Radiologists treated me well. I was sent by my doctor for an MRI. The nice lady who…read morescheduled me did everything that she could to get me a good appointment. Unfortunately, I wasn't able to get get an appointment until a few weeks later and it was at 2:45 which required that I fast all day. They did put me on a cancellation wait list and did call with a followup. The facility was easy to find, with plenty of parking. When I arrived, I was immediately summoned to the front desk where I got the business completed. It was a friendly and easy process. After being seated, I was called in at my scheduled appointment time. The young lady was very friendly and did a skilled job at inserting my IV. My MRI tech was also very friendly and communicated constantly during the MRI process. Everything they did was well planned and executed. I thought Valley Radiologists did a professional job and took good care of me. Special thanks to Katrina and Josh.

I had X-rays 7/29/2024 that was a Monday and by Friday they had not read them. Had to make some…read morecalls to them and they said they were backed up with the doctor that reads the x-rays. She recommended that my service provider has to call them back and say there is a stat on reading those x-rays. I was really hurting. I needed explanation as to my cause of pain. My PA after they read the x-rays that really didn't show anything wrong with my cervical area. She then ordered an MRI. Another week went by and then I was able to get an MRI and then I knew where I was at.

Had a 3:35pm appointment and arrived at 3:15pm. I was checked in and had my CT Image taken and out…read morethe door in 15 minutes at 3:30pm. Extremely professional staff in the wait area and imaging area. I'm glad I chose this location to have my scans taken, because of the excellent quality of care and professionalism of the staff. Five Stars SMIL Medical Imaging and thank you!

Beautiful building and phenomenal staff! There are two locations here so make sure which location…read moreyou do go too.

Took excellent care of my mother. Magnet designation, and non-profit to boot. Great job HonorHealth!read more

Having spent several decades in ambulatory healthcare administration, I was struck by the…read moresignificant breakdowns in intra-office communication at this RadNet imaging center. The problems appeared to involve both my medical circumstances and the appointment process itself. Most concerning was the imaging center's apparent failure to communicate important limitations in their capabilities to the ordering physician in advance of the appointment. The result, in my experience, was nearly two hours of unnecessary waiting, followed ultimately by cancellation of the scheduled scan by the imaging center. RadNet is a publicly traded corporation whose business model centers on owning and operating diagnostic imaging networks across the country. While medicine has historically been viewed as a profession insulated from direct corporate control, the growth of companies like RadNet illustrates how large, investor-backed corporations are now deeply integrated into the delivery of medical care. In my view, this represents a contemporary example of corporations being permitted to function, in substance, as medical practice enterprises, and I believe the implications for patient care warrant serious consideration.

My wife has been suffering the effects of a car accident in June of last year and her pain…read morespecialist Dr Anket Patel requested an MRI of her lower lumbar spine. We were sent to Arizona Diagnostic Imaging for the MRI. They offer comprehensive outpatient imaging services across the greater Phoenix area, situated in the Paseo Health Center building, right next to the EverNorth Urgent Care office. Hours: Monday through Friday from 8:00 AM to 5:00 PM (Closed Saturdays and Sundays).You can reach them at 602-795-HEAL (4325) or by email at info@azdiagnosticimaging.com.ing directly at (480) 455-1850 or via the main support line at (844) 870-3019. Everyone was friendly and intake and the MRI were relatively painless.

I have severe anxiety regarding needles. I had to get my 2nd shingles injection today. My 1st one…read morewas traumatizing. It was done at a Walgreens. Therefore, I decided to go to Evernorth Care Group off Thunderbird Rd since my PCP is there. I was terrified! However, the LPN whose name is NEIL took such great care of me! He's from England. He was very patient with me, put French music on his laptop and said all the right things to calm me down. It was incredible! Thank you for going above and beyond for this 63 year old who feels like a 5 year old when she sees needles! I didn't get a lolli but at least I wasn't wheeled out to my car by the security guard!

It was CIGNA. They have changed a lot, but so far still a few people around…read more X-ray dept taken over by another organization and now you have to pay $10 for an X-ray. No more eye care but the Pharmacy is still there and the lab.

The person who called to confirm my appointment spoke Spanish to me. I told her I don't understand…read morewhat she said because I don't speak Spanish. She said, she thought I was Spanish because I have an accent. Regardless if we have an accent or not, we live in the US and we need to speak English. And I don't like when the employees are chewing gum in front of a patient.

From the owner: Sun Radiology is the premier diagnostic imaging center in the Greater Phoenix area. With four…read moreconvenient locations in Peoria, Phoenix, and Glendale, Arizona, board-certified radiologist Manntej Sra, MD, treats patients using state-of-the-art diagnostic imaging studies and tests including, X-rays, MRIs, ultrasounds, PET/CT, DEXA scans, mammograms, CT's, and nuclear imaging. The team of physicians, technologists, and office staff blend advanced technology, clinical expertise, and dignified patient care. Their multiple approaches lead the medical imaging industry with innovative technology, not only including open and high field MRIs and 64-slice CT scans but also providing a comfortable environment for patients. All of the radiologists at Sun Radiology are fellowship-trained and certified by the American Board of Radiology. The team includes radiologists who specialize in musculoskeletal radiology, neuroradiology, body imaging, cancer imaging, cardiac imaging, Alzheimer's imaging, and breast imaging.  Patients receive the best possible care and service at Sun Radiology. All physicians and staff stick to rigorous accreditation guidelines and regulations set by the American College of Radiology and the Arizona State Department of Health. With multiple locations throughout Arizona, Sun Radiology makes it easy for Arizona residents to get the care they need. Sun Radiology accepts ALL insurance plans and welcomes new patients and appointment daily on a walk-in basis...