Living from from this facility, I traveled there four times -- and each time, was unable to have…read morethe procedure done for which I was scheduled. This could have been discerned before driving an average of 132 miles round trip: one of the times, someone canceled a procedure that could be done because another SimonMED employee decided that the original procedure could be done instead. The last straw: when I finally resolved all the technical difficulties of getting the original procedure done, I drone the nearly 90 miles to this facility -- only to be told that my medical records didn't reflect the clearance given to me by another SimonMED employee. There seems to be a disconnect between the information you provide them versus their records. I've provided them all the information required as to my medical history, onky to be told their records didn't show that this information had been provided... in writing, no less. Then there's the check-in procedure, where you are asked every question you answer in writing: when I commented that I'd provided this information three times previously (in writing), then had given them the same information in the pre-appointment check-in process, I was told "If you don't give me this information, I'm going to cancel your appointment." The last two appointments I'd made to have this procedure done, there were FOUR different check-in calls made by the company, each wanting more information that I'd repeatedly given them. Where is the information I've repeatedly given them going? The staff are rude, and dismissive. They'll interrupt frequently when you provide them your medical history... which means that my answers aren't complete. This is exactly how patients are harmed -- or, in this case, killed. Three days ago, I received a call from someone at SimonMED who said that the confusion had all been cleared up, and that I could go ahead and do the original procedure, and scheduled me for my appointment. When I arrived there, the radiology technician told me that my records did NOT reflect the open formation given me on the phone, and that I couldn't go through with the procedure. I've tried for 10 weeks, in four different appointments, to have a procedure done -- not including the one appointment that they cancelled because I was given clearance to do the procedure that I was originally scheduled for after a substitute procedure was scheduled. Frustrated that they decide to cancel the appointment after driving all that distance -- the gas prices NOT being cheap -- I expressed my dismay about this fourth (actually, fifth) appointment being cancelled after I arrived at the facility. The person who cancelled yesterday's appointment, after I'd driven into the Phoenix area, told me that she didn't care about these cancellations: she didn't have to. Never have I encountered people who are so arrogant, rude, who treat patients with contempt... having decades of experience in one aspect or another in the health care industry. I think that patients should be treated with respect... but that's simply not one of the tools in their toolkit. They're petty, controlling, and don't give a damn about how they treat patients... or the demands they've placed on them. One other thing: a week after my first appointment with SimonMED, I began getting phone calls about purchasing and/or renting equipment that is often used to treat people who have the injury (or disability) that I have. Coincidence? Is it SimonMED's policy to sell their patients' information? Or has one of their employees gone into business for themselves? It causes me to wonder where all of my medical history and personal information has gone... especially since it isn't entered into their records. Why do I think someone connected with SimonMED is responsible? It's because I've disclosed information to them that no one else has... with the exception of those who are now calling me to sell me equipment and/or services. I don't know what they're doing at SimonMED. Neither do they.

Probably one of the oldest and most run down imaging facilities. Customer service was so…read moremismanaged. Despite there billing department verifying everything with insurance, they still spent more than 25 minutes checking everything again. It was never communicated they charge 3% additional fees if you pay with a credit card. Felt totally misled and fooled once we got there. Communication overall sucks. Loud TV was on which was so annoying. Waiting room is so old with dim lighting. If you are charging such high prices, shouldn't the service and facility have better hygienic amenities. Scan rooms are small and restrooms are also old. Dust everywhere and boxes lying below scan tables. Technician was kind and that was the only saving grace but other than that, would not recommend. They need to up there game especially after charging such high prices, provide a more classy experience.

i am very disappointed in this office . They made an appointment for my elderly mother twice…read moreknowing their MRI machine was down . The first time they did not call to notify her and the second time they thought they'd try to see if the machine would work. I'm pretty sure whomever is responsible for this office would want her mother taken care of better . quality zero care zero professionalism zero . Make sure they are functioning before you go for your appointment .

I had a great experience with Simon Med. Before my appointment for a mammogram, I received an email…read morewith electronic forms to complete online. I also received a reminder call the day before my appointment. When I arrived to the office, there were quite a few people in waiting area, but I didn't hear or see anyone waiting for long periods of time like some of the other reviews mention. KAYCE performed my mammogram and was very friendly and welcoming. The mammogram equipment that this clinic uses is made by Siemens, which is a very reputable manufacturer. The compression wasn't uncomfortable at all ( women readers will know exactly what this means!) KAYLEY was also great w/ my Ultrasound. I felt like both technicians were very knowledgeable and qualified.

Have had many services done here. The place is clean and Front Desk Employees very friendly and…read moreproficient. I highly recommend. Howerever they don't do Mamograms

Awesome customer service, amazing techs.read more

0 ZERO NOT even one star too much man . Two Times I come here and front desk oh my gosh. Absolutely…read moreunacceptable service at SimonMed Imaging on 55th Ave & Thunderbird in Arizona. I've been here twice, and both times the front desk was beyond unprofessional. The attitude, the lack of urgency, and the total disregard for patients' time is shocking. It's like customer care doesn't exist here. If you value your time, sanity, and being treated with basic respect, do yourself a favor and go somewhere else. This place needs serious management intervention. Not even one star -- zero is too generous.

The front desk needs to get it together…read more They gave the tech the wrong persons information and they started scanning the wrong side. I had to Correct them and spent 1.5 hours there only to find out they didn't need anything else from me Also they charged me 2 co pays when I told them I shouldn't have a co pay. It's been 2+ months and I'm still waiting for my refund. Called multiple times and went in person to try to resolve this.

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

I had to get an ultrasound done here and had an AMAZING experience. Parking was easy, finding the…read moresuite was easy, did not have a wait and was brought back within 5 minutes. My ultrasound was with a really nice gentleman and he made me feel comfortable and confident throughout the process. Took a total of 10 minutes.

Well I had another image Scan for my kidney function today, Nuclear Medicine Renal Scan, and was a…read morewreck over it, after having Bladder Cancer and doing CT Scans quarterly I was really concerned about this one. I got there early and checked in and the girl at the front desk was very nice and accomodating. I sat down for about 5 minutes and they called me back I was greated by Kerri S. and she was a breath of fresh air, very nice, told me everything about the test, checked all the boxes off with questions and was very accomodating when it came to my night bag and explaining everything, we were joined by Rachell C. and she was just as nice and caring about how I was doing they were both keeping an eye on my overnight bag, (no Bladder due to Cancer) and were so informational about this test to me and Kerri had no problem finding the VEIN in my arm which was a huge relief!!!!! So High Five to Kerri and Rachell for making my visit the best ever, you go girls!!!!

Friendly staff, very professional. For mammograms they offer spray deodorant for your use of you…read moreforget to bring your own. This is my second time here. My PA sends over the order and I call for an appointment. No problems getting a first thing in the morning appointment and I have been seen in time.

This place is another medical facility that totally disregards people's time and doesn't do…read moreanything to stay on schedule. Would never ever ever recommend this location. It was mandated by workers comp otherwise I would avoid this place at all costs unless you have all day to spend with These morons. Customer service is an absolute joke. If I could give them a -0 I would.......

I had to bring my son for an X-ray. I didn't catch the front desk woman's name but she was polite…read moreand checked us in quickly. The gentleman who took care of my son I really wish I caught his name, he was great with my son! Very patient and friendly made my son feel comfortable, he also explained the process to me and my son's DR had the results in the morning. It was a great experience our wait time was 10mins at the most, we went around 4pm. Not that I'm hoping to but I would come back if I needed to.

Friendly service, quick and convenient appointments. Valley Radiologists responded quickly and…read morebooked a mammogram appointment for me the very next day. The front desk clerks and radiologists were friendly. The dressing room was a little tight and uncomfortable, but other than that, the radiologist was professional, thorough and quick. I did not go home bruised and battered.

Front desk employee was cordial/professional. My appointment was at 6:40pm and I was leaving by…read more7:00pm. Doc was professional and understanding, listened to everything I said, did everything she was supposed to do. Easiest trip to an urgent care I've experienced. I'll be back when I need it.

Waited over an hour as other patients were seen before me for some f****ing reason. Not checked on…read more You prolonged my immense pain-- will not be back.

Radiology. Doctors are great, get you in and out. Rude office staff and high school mean girl…read morestunts if you don't follow the rules.

They did an excellent job taking X-rays of my prosthetic knee. It's not a typical knee replacement…read moreand required skill to get useful x-rays.