Stay away from this business. I placed two orders in August 2025 and, as of December, have only received one of them. Despite countless phone calls and emails--and repeated promises that the remaining order would be fulfilled--nothing has happened. I also contacted corporate, but no resolution was provided. Ultimately, I had to dispute the charge with my credit card company. read more

I love our new sectional & recliner from Arizona Leather! Love the color, style, & reclining seats are so comfortable & useful. (Should get every possible seat that can recline to recline. I didn't to save money but should have: love!). Eddie was very helpful & patient with me with all my questions during the decision process! Helper Clifton was very kind too with my multiply visits that I even got embarrassed I had to come back in and check or change something! LOLOLOL!!! My first leather couch from Naturwood was nice but broke down some and didn't hold up like my moms Omnia brand did. Omnia brand which I bought at AZ stood the test of time and is still rocking it! read more

Well they supposedly fix the cushions. It's obvious the repair was done improperly. Brought it to the repair man's attention and he proceeded to ignore my observation and wanted to argue. I'm not interested in arguing with a man in my home that I don't know. They also charged us to fix discoloration. NOT HAPPY AND WILL NOT DEAL WITH RUDE ARGUMENTATIVE REPAIR MAN read more

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Poor customer service and poor quality. They over promise during the sales process and once they get your money the customer service disappears completely. We purchased a huge leather sectional. Within one year the fabric on the base was ripping in multiple locations. Not to mention that the cushions deflated considerably! The cushions barely have any cushion left in them. We expected it to deflate a bit upon use but not this much. And they will tell you at purchase that cushion refilling is free but upon further inspection of our contract and warranty this is false. You have to pay for this service. We have been going back and forth with customer service trying to get repairs for an entire year. It has been a nightmare dealing with this company and their vendors. They outsourced the repair work to another vendor. The vendor had it for a month and when we got it back it was further damaged. There were additional new rips in the fabric, loose fabric on the verge of ripping, the prongs that latch the two sections together were bent and the "repairs" that were done were very sloppy. I've been trying to get this resolved for months since receiving the sofa back from the vendor. Finally, after a year of going back and forth since the initial rips were noticed on the sofa, Arizona Leather picked up our sofa today to take back to their warehouse and do the repairs themselves. They told us it would take at least a month before we get our sofa back. They provided a loaner sofa to use for the month that we will be without our sectional. The loaner is the size of a six foot love seat. We had a huge sectional for our family and this loaner will only comfortably fit two family members on it. Our family will have to go without a place to sit for a month while they repair our damaged sofa. We already went without a sofa for an entire month so this now equals two months we have had to go without seating in our home/living room. And during the holidays no less! Not sure what we will do for thanksgiving this year as we have no seating. I called Arizona leather to ask if they could send something larger or a second loaner. I spoke to Ruben who was rushing to get off the phone with me and is always very rude the times I have spoken to him, post purchase. He told me that is their most expensive sofa (doubtful, material feels cheap) and it is not small that they have nothing else to provide and to send it back if we don't want it. Basically, take it or leave it. Or we can call back and speak to the owner to see if the warehouse could send us something else. Ruben is the person who sold us our sofa originally. He made big promises of excellent customer service. So far that has not been the case this has been a huge ordeal just to get bare minimum customer service. We paid well over $10,000 for this sofa. When we purchased the sofa we also got a chair/ottoman. We spent a total of about $13,000 in one purchase at this store. For that price I would expect much better customer service and a much better quality piece of furniture. I regret this purchase from Arizona Leather. I will not make any future purchases from Arizona Leather. I definitely would not recommend Arizona Leather to anyone looking to purchase furniture. I consider this purchase to be a pretty big loss. read more

Eddie is notoriously rude & unhelpful. Answers phones rudely. Not sure if he is an owner or just employee. But they do not take care of their facility. Have also heard customer service lacks (I can tell). And quality is not good. read more

i purchased two chairs and a loveseat from this company. The handle that operates one of the chairs broke. Called Roseville store for service. After a few phone calls I was told they were unable to fix the chair. I was told they no longer make the part. The store people were the least responsive group I have ever met. They basically said tough luck go buy another chair. If you are considering buying anything from these people please think again. The products are over priced for the quality. The lifetime warranty is a joke. This store and the staff is horrible. I'd give zero stars if I could. read more

Update to my review... Stupid me I bought another couch from them because they're the only ones that have decent looking ones after looking for two years... Got the heavy duty cushions supposedly and they still went flat within six months to a year. They still have the best leather. But on top of that, they have the shittiest delivery service Old guys with an attitude...when they put one of the pieces of the sectional down they dropped it and broke the foot and didn't even mention it. My son was here and happened to catch it and saw the broken piece on the ground...they ordered us a new piece, but who knows what trash would come out to fix it So remains broken to this day. Going to get new cushions soon, but I think I will go through a upholstery shop. In fact got a chair also from another company for like 400 sit in it every day and the cushion is perfect. I don't know where they get their trashy cushions. My mom had a couch for years and I do not ever remember them going flat. In fact we got rid of it because it just got so ugly. read more

The customer service here is excellent!! I came in for some leather cleaner and conditioner and came away with both and a recommendation for someone local who can help fix a few scratches. Eddy was fantastic! Will be back for all future needs. My current couches are 11 yrs old and still look great! If you're considering new furniture, there's no better place! Model: Brookfield Leather type: O read more

Just got our 2 custom couches. It took a while to get them, but well worth the price, and well worth the wait. These are not cheapy couches, but they are also not the most expensive we had seen on the market. But quality vs price, these were the best deal on both ends. Customer service was great. Price is great. Quality is great. Now that they have arrived, and planted in place.... we could not be happier with our choice. They look stunning. read more

Arizona Leather - Please ignore the cabinets with no doors and other mess... the house is still under construction. - Furniture Stores Near Me - Roseville, California

They have the best selection of high quality leather couches. We got one with a motorized neck and foot rest. Our couch sits in the middle of the room so we a couch with a rechargeable battery. Also we had excellent service from Ruben. He always had a smile and took care of all our needs. Highly recommend checking them out. read more

Arizona Leather's customer service sucks; they go out of their way to avoid shoppers and customers. Beware of their "lifetime" warranty; it's conditional. read more

Have not yet purchased from Arizona Leather. I went in to see what they had. My husband has wanted a sofa recliner for years however we can not find one to our liking. Well I found out why today! I will definitely be taking my husband here so we can look at our choices/options read more

Ed Lopez is amazing!! Don't go anywhere else for the best in furniture, selection of options, and the choices of leathers. Eddie is knowledgeable, competent and made our trip so much fun. Thanks Eddie read more

So the owner just sent me a nasty compliment, 2 years AFTER I wrote my review. I don't appreciate being harassed by you for giving and stating my honest experience at this store. You were in mid-conversation and then dropped me like hot ostrich when a couple walked in, without even helping me after. You sir are rude, and I won't EVER return here, or allow anyone I know do so either. Rude! read more

When we decided to replace the sofa and love seats in our great room, we saw an ad for Arizona Leather and decided to take a look. The showroom was undergoing a major reorganization but Ruben and Fanny took time out to talk with us about our needs and describe their company and it's values. We identified two pieces we liked and Fanny offered to come to our home for a consultation. When Fanny arrived she took careful measurements of our room and discussed seating arrangements and traffic flow. In addition, she gave us good design guidance on the two alternatives we were considering, a sectional and a more traditional piece and how they would impact the feel of our room. She left us with several samples of leather we liked so we could view them in various lighting conditions in the room which was a great help in finalizing our selection. About a week later we were told the room layout alternatives were ready for our viewing. We arrived at the store and were met by Fanny and Ruben and went over our options on the scale drawings. We also again sat on and stretched out on the two very different pieces we were considering. Armed with our options and some very good pricing from Ruben, we returned home to ponder which solution would be the best for us for the long run. A high quality leather sofa or sectional is not a purchase made without very careful consideration. We finally settled on the sectional, gave Ruben the initial payment and began the wait for our new centerpiece to the great room. The delivery actually came earlier than expected and the delivery and installation went without any problems. Then my husband sat on our new sectional and noticed something wrong. The cushions were much firmer than the piece in the showroom. I told him I had decided to order the firmer versions so as we got older we could get up from a seated position more easily. He told me he wanted the sofa he had sat on in the showroom! In a panic I called Ruben and explained the situation and offered to pay to have the inserts in the seat cushions replaced. One nice feature of the Arizona Leather design is that this is easy to do as they wear down with use. The leather may last a lifetime but foam padding does not. Ruben asked for some time to contact the factory to see what could be done. In the meantime, he spoke with his partner and they decided to replace the cushion inserts!! Needless to say, I was very, very pleased! Today, the service technicians arrived with our softer inserts and installed them, but first we had to try some alternatives. There are two seating cushions per seat on out sectional, so we tried one soft on top and one firm on the bottom. My husband said that was much better. We then tried the soft on top and bottom and when he sat on it he got a big smile on his face. "That's the couch I sat on the showroom!". Problem solved! We can only say that we are extremely pleased with the service and customer support we have experienced with the Roseville Arizona Leather store. At first I thought the sectional might be too big but Fanny got it just right for our large great room. Then the problem with the cushions was quickly and effectively dealt with. Ruben and Fanny are real pros in this business so if you want to be well taken care of, we highly recommend them. read more

After spending $8,000 on 2 leather couches we had nothing but disappointment. We bought them 2 years ago so you cannot.blame the pandemic for their bad service. The sales person promised us rental couches within 2 weeks and they never came before the couches that took over 8 weeks to come.. Then when the couches arrived and were put together the backs were never level. They claimed a service person would come out and fix it. Two years later no service person. The electric part of the couch is supposed to be serviced through them but they must contract all their Northern California work through one person because after it stopped working in December it took months and 15 calls to even get the couch looked at. The man came for one 2 minute visit And he ordered the part (let's hope) and it is now a week from April and still no call back to schedule the couch to be repaired. So we paid all this money with false promised and have a crooked love seat that will not recline. Do yourself a favor and avoid Arizona Leather. read more

Love this store! The staff here are very friendly, not pushy and know when to leave you to your own devices. Definitely quality is only sold here. I initially came here, because my parents have a sectional from this store. They've had it over 10 years and it still looks brand spanking new. They had cats and dogs as well. Quality!!! I have to say the quality does come at a price. Maybe later in life I'll be able to bring myself to spend it, but for now I'll just have to admire and hope for one day. Selection is pretty good as well. Nice modern pieces. Contemporary designs with clean lines. Also had some that are ornate and traditional. I tend to like the more modern contemporary designs with my focus on clean lines. Hate the fluffy leather couches. As a kid I remember sitting on the arms and after a few years you could definitely tell. read more

We stopped in the store for the first time two days ago with friends who are shopping for new leather furniture. We were immediately greeted and left alone to browse. We then had a couple of pleasant conversations which were very helpful in explaining the many choices of style, leather, and firmness of cushions. And this excellent product is made in the USA! It was certainly one of the most informational and satisfying experiences. I would recommend anyone interested in leather furniture to check out the many choices available here. read more

This company doesn't have any integrity. Their stores only handles sales. They won't help you if you run into any issues. All service requests must be submitted on their web site and handled by Justin who sits in Chino, southern California. The problem is Justin is good at ignoring emails, phone calls. I purchased a sofa from them. There were 2 plastic tags missing from one leg. Worse, a nail tip (where the tag should have been placed) sticks out and it scratched my hardwood floor. They did send out a repair guy to fix those tags (more than 1 month after I requested service the 2nd time). But they refuse to repair the floor or pay for the repair. After looking at photos I emailed them, they said it cannot be verified those scratches were caused by the sofa leg. But the repair guy agreed the floor was damaged by the nail tip. He said he'd submit a report to Justin. Allow one week for them to decide what to do. But Justin just disappear. He said their owner would call me, but he never did. We were referred to this store by our designer. Just called her not to refer anyone to this company. This company should go to hell. read more

These guys are INCREDIBLY RUDE! I asked a few questions about the leather used and they start trying to feed me bullshit stories about the grades of their leather. I happen do know a lot about the grades and types of leather available and when I countered this guys erroneous statements about their leather he became completely unhinged and said I didn't know what I was talking about. That's funny!! Yes! I do happen to know what I'm talking about. Then he proceeded to call me a "jerk". Really??!!This idiot acted that way because I called his bullshit. If you want to be treated poorly and told the leather is top quality when the guy doesn't know the difference between vinyl and full grain aniline dyed go ahead. I know I won't be back to Arizona Leather to be treated like that. read more

Arizona Leather has had better days. August 14, ordered an ottoman to match an existing chair, charged full price on 8/21. Eddie said 8 weeks, that was reasonable, he said they had the matching leather in stock. Not hearing anything I call on a Friday 8 weeks later. Can't even find the order! We will call Saturday when there are two us us. Saturday NOTHING. Week goes by I have to call again. We found your order, they ran out of leather. Today after a three week wait. I call again, having heard nothing as usual. Eddie answers. I'll call you back. No he won't. He has no clue as to the status of my 13 week old order. Most of the time things are great WHEN you're in the store and while they are getting your money, thereafter, just a black hole and empty promises. When I ordered the ottoman, I bought a floor model table and four chairs, they had been used as a sales desk. I paid $150 for a special delivery. A couple days Eddie said, my office was just 3 miles. Well, a couple days is three weeks at Arizona Leather. Had to call 10 times for status etc. read more

We purchased our living set from Arizona Leather in Roseville 5years and my son damaged the sofa. They did not only fix the sofa, they refill all my seat cushions for free. They were so helpful in sending someone out and got repair like new. I am so happy for they service in help me out after Five years . Awesome service best purchase ever!!!! read more

Absolutely love my new, super cozy, custom built sectional from Arizona Leather! The store manager's assistance,in addition to his interior designer, we were able to pick the perfect piece for our family room. If you're looking for quality plus awesome service then go see Ruben Gonzales. read more

Great furniture and decor, American made. Great customer service, love our leather couches and will definitely will be back!!! High quality leather read more

I had a great experience with this store. Eddy the sale person was helpful, but not pushy. They went out of their way to make sure our purchase was right, and the details taken care of after the sale. read more

I purchased a recliner rocker from Arizona Leather. The chair came in a different shade than the one we saw in the store. I was told that it was probably a different dye lot. I have a good eye for color and I can tell the difference between a cool and warm tone. After going in to complain twice, I was told that for 30% of the price and $220 to deliver and pick up, I could pick out a black chair. There were several black floor models but our replacement chair would take between 12 and 14 weeks. After spending $1700 on this chair, I felt we deserved better service. I would caution anyone who is considering shopping at Arizona Leather. read more

This is the 2nd time our family has purchased a sofa set from this store. My brother and his wife were happy with theirs so we thought we'd try it when we were looking for a leather sectional. Our first trip was a wasted trip, however, as we were turned away and told what we were looking for was not available. Good thing I was convinced by my mother to go in again a few weeks later and met by a very helpful Eddie who spent at least an hour going over options and costs with us. We didn't purchase our set until another visit, however, and Eddie continued to be helpful. He has since continued to help in the delivery and problem solving. Our set had a couple issues that needed resolving and he continues to stay abreast of them. I honestly think if it wasn't for Eddie's patience and genuine care, we'd not have chosen our set not purchased anything. The five stars is more for Eddie bc he's great. Four stars for the set, which we love but it did come with flaws that are still being resolved, so I might knock a star or so for that. Will update accordingly. read more

We purchased a couch and recliner in June 2017 and it was delivered September 2017. We are always buyers of high quality products. After less than two years, we have found this furniture to be very over priced for the quality. We would not recommend purchasing from them and we have noticed that their store traffic is very low, so we must not be the only ones with this experience. Their service is very slow, usually requires at least two or three visits to complete and very, very rude customer complaint department. The leather stain on our furniture has very quickly faded and looks very cheap. The furniture we replaced looked better after 17 years of much ruffer use than we have today. After not telling us about the electric recliners at time of purchase, we replaced all three at twice the cost. Again, a slow, three visit process. The recliner switch has gone out twice so far and we were told that our warranty has run out due to the number of visits. Also, the switch is not part of the mechanism warranty, which is suppose to be 5 years. All in all, poor quality, high price and terrible service, leaving us with a very BAD experience. Our review should really be zero. read more

I walked in and immediately the salesman was so aggressive and pushy. By the time I walked out, he yelled at me and said I was a communist for not buying only American made furniture. Wow. Too bad. I liked the quality. read more

So, Here's my update after an very productive and informative conversation with the manager, Ruben. I spent a good 30 minutes on the phone with him. I would say that his knowledge of the product and dedication to customer satisfaction is much better than my original opinion. What appeared to me to be a somewhat lack luster response to my concerns was indeed misconstrued. Not only did they order the correct cushions but took time to explain why things were not as they felt in the showroom. I was re-assured that not only will they stand by their product but will do so for many years to come. I appreciate the length Ruben went to to make sure I not only was take care of but that I in fact understood why and how things went wrong and right. I would not hesitate to recommend this place to my friends. Mia culpa! read more

Fanny is the interior designer for this store and she is fabulous! Extremely professional and helped us pick the most perfect sofa for our living room. Plus she came back and helped me pick handles for my brand new painted kitchen. I cannot thank her enough for all she did for our home! read more

I just recently bought a home in Roseville and went to Arizona Leather to find furniture for my large living room...I fell in love!! They have the highest quality of furniture and the best part is if you like something but it is too big or small to fit your home, they will customer make it for you!! Further, the customer service was exceptional. Ruben, helped my husband and I and he was accommodating, patient, and easy to work with. He listened to what we wanted and didn't waste our time showing us things we did not. If you are in the market for eye-catching, high quality furniture, Arizona Leather is the one stop shop for all everything you need and more. I am so pleased with my experience and my new couch and chairs--I will definitely be back! read more

Great company to do business with!! We knew NOTHING about leather furniture, but were well educated over the course of time by both Greg and Mike! We visited the store often to ask more and more questions and get a feel for their product line and were ALWAYS received well, questions were patiently answered and we were NEVER pressured! The real test of the company was addressing our post-purchase issues. We were more than impressed and satisfied! Arizona's repair man Gary Wolf is an absolute artist with leather! The repair was flawless and will no doubt last the test of time! Corporate customer service called and fully accommodated our request to replace cushions that seemed soft to us. It was an amazing experience for post-purchase issues by both the repair man and the Corporate rep! I highly recommend the whole team...We are extremely satisfied with each phase of our experience...shopping, purchase and post-purchase follow up with Arizona Leather! Loved buying small business and made in USA!!!! read more

I recently purched a sectional, area rugs and a table ..... Could not be more pleased! Fanny, the interior designer, was absolutely fabulous. I could not have had the beautiful result without her. Highly recommend! read more

We spent over $100,000 remodeling our house. We put in new granite counters, complete master bath, crown molding, appliances, carpet , paint, solar syatem and furnishings. During that time we worked with 12 different companies. The only disappointment was with our furniture from Arizona Leather. Yes Ruben is a good salesman. But when there is a problem...like our recliner is so bent sideways it looks deformed...well that's just the way it is. He won't acknowledge it as a problem hence there is no problem to fix. If I had gone for cheap furniture and made a $2,000 mistake I could see walking away. We spent over $6,000 at Arizona Leather and feel embarrased whenever someone walks into the house. Their first question...what's up with your furniture. Don't make the same mistake we did buying from them. At least in our case, what you see in the showroom is not what you get on delivery. read more

we love our chairs that were made tailored for us exactly as we wanted them to be , the owner of the old augora ca store and his wife were very cool and helped us for 2 hrs with design while sitting there I mentioned how much I hated people lounger recliner hardware under the chairs it is complete garbage and he aid that is the same company they use but he liked them well ok after 2 hrs design and a 1 hr drive each way I said ok . we still love our chairs but as I knew it would happen after less than 1 year the chairs just fall back with the slightest touch it is so maddening and there is no fixing a $5000 leather chair it is not made to tear apart so we have now lived with them like this for 4 yrs and the actual store went out of business a very long time ago , just about 6 months after we got the chairs , they are awesome but not functional and I wish I knew a place to get them tuned up and properly cleaned read more