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    Roseville Ace Hardware

    2.9 (163 reviews)
    ModerateHardware Stores
    Closed 7:00 am - 8:00 pm

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    The receipt that confirms I am a legitimate customer.

    "Traeger Grill Sold Defective - No Help from Assistant Manager. Be Warned." I purchased a Traeger grill from Ace Hardware in Roseville, CA, and it was defective right out of the box. The auger wouldn't turn, which means pellets couldn't move to the firebox, making the grill completely unusable. Per Traeger's own instructions, you're supposed to season the grill with pellets to test if it works. That's when I discovered the problem. I called the store immediately to try to resolve it. I was transferred to Corey from the BBQ department, who put me on hold, and then the call was disconnected. I tried again, with the same result, twice more. On the fourth call, I finally got in touch with Corey again and explained the situation. I told him at this point that I just wanted to return the grill and get a refund. He said, "If you have the receipt, bring it in and we'll take care of it." However, when I arrived today, receipt in hand, the Assistant Manager, Matt, told me that he could not return it because "pellets were run through it." I explained that this step is part of Traeger's standard setup process, and I even read him Ace's own return policy in-store. He still refused to honor it. Matt wasn't yelling, but he was condescending and dismissive, and he raised his voice because I challenged him to honor their return policy. He treated me like I was making the whole thing up, even questioning whether I had been hung up on earlier. I asked to speak with the store owner, and Matt handed me a business card. But the "owner's number" on the card? It just rings back to the store. I called it right in front of him, and the cashier picked up immediately. When I asked, "Isn't this the owner's number?" Matt replied, "He's home with his family. You can call between 7 am and 4 pm and ask for him then." He then walked away, saying he was "trying to help me," while refusing to take back a $500 grill that was dead on arrival. When I asked who was above him, he said he was second in command to the owner and reminded me that Ace stores are individually owned, as if that meant they're above accountability. Bottom line: I was sold a defective product, treated like a liar, and denied a fair return. I've since filed a dispute with my credit card company. Home Depot or Costco would have resolved this issue immediately, with professionalism and a refund, without requiring a lengthy process. Avoid this store if you value customer service, honesty, or working equipment.

    Great price for a good quality rocking chair.

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    Ace is the place to go when Lowe's and Home Depot come up short. Great selection. Reasonable prices. Friendly people.

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    Page 1 of 5

    Ask the Community - Roseville Ace Hardware

    Does this store carry hand held power saw?

    They do, but you can get it cheaper just about anywhere else, and they're return policy won't allow you to return it, go to HD or Lowes

    View All 3 Questions

    Review Highlights - Roseville Ace Hardware

    After a helpful in person phone call - not a voicemail menu - I was transferred to Nick.

    Mentioned in 4 reviews

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    Rockler Woodworking & Hardware

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    After purchasing the Laguna Wood Lathe from Keith, and at the wife's insistence, it sat in the…read moregarage until we could take the beginners class at Rockler with Nancy. I am glad I waited. I probably would have broken something like a finger or my wrist. We came in early to purchase some items for the Laguna Lathe that I thought I needed and in doing so we met Nancy who very graciously took us in and started early. We were the only members in attendance so it felt like a private lesson session. Nancy went over all the safety items and explained what each part of the lathe is called and what it does. Nancy talked to us as a peer and not as a lowly beginner, which was very helpful and really made the session enjoyable. I was very nervous at first but Nancy gave us encouragement and pointed out what we were doing correctly and gently explained what could be improved. We wound up making mallets instead off the ball that was pictured in the class description. That was a welcome surprise. Overall we learned a great deal and now have the confidence to continue making turned objects. My next project will be something not sure yet. But I know it will 'TURN" out great thanks to Nancy's help and training.

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    Roseville Ace Hardware - hardware - Updated June 2026

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