Overall, my wife and I had an excellent purchase experience, and just recently took delivery of a Human Touch Super Novo 3.0 massage chair. Every aspect of the experience was top-notch and we are completely satisfied. Gil was super friendly, courteous, and highly knowledgeable about massage chairs. He asked us many questions to determine what would best suit our needs, and I left the store with a very good impression of his expertise and customer focus. I can't begin to describe how much we love this chair. It is simply awesome! There is no doubt, we will be using this chair on a regular basis, if not daily. There are 16 pre-set programs and you can get it massage just your shoulders in manual mode if you wish. The comfort, adjustability, ease-of-use, and feature set make this chair a winner for us. Phil read more

The Ultimate Back Store - Office Equipment Near Me - Sacramento, California

Friendly sales staff. Very competent and they actually listen to me, but I decided not to buy from them because their prices are a little bit out of my reach, but you never know the stock market is going up and I definitely would buy from them as they have high quality furniture in the style that I like (Danish or Swedish modern and high-quality leathers and accessories) read more

This truly is the ULTIMATE back store! It is privately owned and the service is very personalized to you, without the pressure of a purchase. I have bought a number of products there, including three Temperpedic beds, as well have sent several friends, who have also made purchases. The Ultimate Back Store definitely deserves a five star rating! read more

What a terrific experience!! We came in to see about getting a recliner for my 86 year old mother who is experiencing severe back pain. She a very healthy and active 86 year, but had recently hurt her back and was also having sciatica pain. Pain Meds and Chiropractic care weren't working. She was resisting getting a recliner because in most cases they are ugly and made her feel like this was a step closer to assistant living. Gil was extremely helpful as he showed us many options that could potentially ease her pain. No pressure selling as the product and quality speaks for itself. A few days later I brought my mother in now using a walker due to the extreme back pain, and Gil gently helped her pick out the best chair for price and effectiveness, the Cafe Chair. It is a beautiful leather chair and very tasteful. He had my mom fully experience the chair for about a 1/2 hour patiently showing her all the positions and features....especially the zero gravity position...the pain went away. When my mother got out of the chair, she stood up easily and was able to walk better....just in that short time. SOLD!!! We were told 2 to 3 weeks for delivery, but Gil was able to expedite and deliver in person in just 10 days. Excellent White Glove Delivery!! That was great as my mother was very concerned how it might fit in the room. We were so impressed that we ordered a Stressless Chair and ottman for ourselves and my sister is thinking of getting a reclining sofa. The prices seem high at first, but then you see the quality of the leather, the features of the chairs and healing generated. Back issues are miserable...relief from that pain is a Godsend. If you are experiencing back issues the Ultimate Back store has great products to relieve the pain, but the service you get from Gil at the Howe Ave Store is Exceptional. It's about the quality of Life! Life Changing!!! read more

I needed a gas lift cylinder replaced on an office chair I purchased from them in 2003. Gil gladly met me at the store, found the correct lift and replaced it quickly. And we got a free massage from one of his massage chairs. Great chairs and great service. Makes me wish that I needed more office chairs. I recommend this store without reservation! read more

i recently bought an office chair and recliner from Jaime. She was fantastic answering questions and was very knowledgeable. The chairs will arrive around Jan 1st. I can't wait as my back and hip are killing me from my current office chair. we bought an adjustable bed from Jaime and Gill 3 years ago and are very happy. the customer service is great! Matt & Gina S. read more

First, I have multiple chronic physical issues. I purchased an adjustable bed a few years ago, and it has been fantastic. Last fall I bought an office chair and a recliner. The office chair is the most comfortable chair I've ever sat in. The recliner which was being custom made did not arrive until this spring. Well, after sitting in the recliner a couple months, I realized a big issue. Given my many foot surgeries, my circulation has been compromised, and the recliner was very uncomfortable. I had to do something, and this was a very expensive chair I could not sit in. I went in to see Gill, and explained my issue. He had another recliner that he had me sit in for about 20 minutes to test. It was very comfortable. Gill agreed to swap the recliner at no extra charge. Truly, fabulous customer service in which I am grateful! I recommend the Ultimate Back Store as they have many options for chronic back issues, and most importantly 5 star customer service! Thank you Gill and Jaime! Matt read more

I went to the Ultimate Back Store after purchasing a Stressless chair for my office online and having the UPS lose it. I had been waiting for weeks, so I was SO PLEASED to find the chair I wanted in stock and have it delivered same day! Gil was an AMAZING sales person, he was attentive, not pushy, very knowledgeable and accommodating - he allowed me to switch the base color of my chair twice after it was delivered. Speaking of which, the delivery was also a great experience! Lance and Gabe were punctual, very friendly, and made sure I was happy before leaving each time. I'm so happy with this store and look forward to coming back for a chair for my house soon! read more

It took a year to resolve this issue, but it looks like it will finally be fixed. The manufacturer is providing a new bottom for the chair, which is where the mechanics are. Gil apparently worked hard to make this happen. The fault was mostly with the company Guardian, which was contracted to make repairs. I believe that the store is no longer relying on them, as they were beyond worthless. I will repeat, that we do love the chairs! The only reason I don't give them 5 stars is that it took so long to get the issue taken care of. read more

Great chair!!! Best customer service ever, delivery guys were very professional and courteous and Gil was very accommodating to my needs! Definately will be getting another chair soon! read more

I needed an upgrade for my office chair and the team at Ultimate Back Store were phenomenal. Excellent advice and guidance throughout the buying process, plus they delivered the chair to my home office and taught me how to use it properly. Incredible customer service, and a knowledgeable and helpful staff. read more

Gil at the Ultimate Back Store on Howe Ave went above and beyond to make sure I had a chair that was right for me. I bought and returned a gravity chair. Then tried a different chair. When that one wasn't quite right, he loaned me a few back supports to try. I finally returned that chair and went back to the gravity chair. Lo, and behold, it is working out for me. What patience and kindness shown by Gil. He really cared that I got the chair I needed and graciously did every thing he could to ensure I had the proper chair for my body. So if you are looking for a new chair, see Gil. He is the best. Thank you, Gil! read more

My sister was recently diagnosed with a fracture in her sacrum. We believe this injury was the result of sitting at her computer on a improperly fitting desk chair. As my sister is still unable to travel and is homebound, I called Gil who delivered a new office chair to my sister and specifically fit it to her small frame. Gil is truly an amazing man and the customer service and quality of their furniture is exemplary. You can spend your time shopping at other stores, or you can wisely seek Gil's expertise and products he provides. He's not a high pressure sales person. Gil is the best and we are forever grateful. read more

Gil is the best salesman I have ever encountered. He is very pleasant and friendly. Not pushy at all. You can tell he genuinely cares about his customers. He is very knowledgeable about the products in the store. I went into purchase a seat cushion for my back at work and my car. I ended up buying the Zero Gravity recliner with the built in heating element. This is THE BEST CHAIR. Even if you don't have back or body pain, you need this chair. My husband suffers from a bad back due to a terrible car crash five years ago. He can never sit without pain.... until this chair. I am going to buy a second chair soon. I wish I could buy one for everyone of my sisters and mom. Just remember that you only have one body and this store has what you need to help take care of it. Thank you very much Gil! read more

Stopped in to check out some chairs. The guy who helped me was Vince. Very nice guy. Not only that, he's very knowledgeable and helpful with the product. If you're going to get a chair here, Vince is the guy to go to. read more

The Ultimate Back Store - Front outside - Office Equipment Near Me - Sacramento, California

Great store if you are in need of something to make your life more comfortable. They have some of the best brands available and a nice selection of chairs (the kind you didn't know you needed until you sit in one and suddenly all your aches and pains go away and you feel like you could peacefully drift off to sleep). Gil was also very helpful in answering my questions, thanks Gil! read more

We went to the Ultimate Back Store because my husband has Bertolotti's Syndrome, a form of lumbago in lumbosacral transitional vertebrae. We wanted to check out zero gravity recliners and were impressed with the selection, and the quality of the offerings at the store. We initially purchased a floor model but when we got it home we decided that the color was not the best match for the rest of the existing furniture we had, so we called and spoke to Gil who unhesitatingly helped us exchange it for a new one in the color of our choice. Gil was very gracious, easy to work with, and clearly cared about customer service and satisfaction. We are happy customers and have zero hesitation in recommending this wonderful store. A++++ read more

With all the 5 star reviews... they certainly don't need mine! I just felt a real need to thank Gil for his service. My adult son broke his leg in a car accident. We bought a split king bed on Tuesday and Gil not only found us a bed and delivered it the next day, but had a good upgrade available, and personally went out to my sons house to over see the install. Thanks Gil. Gary read more

Very helpful and informative, addressed all my needs, and showed me lots of different products for the different issues I'm having. What an awesome store, they have EVERYTHING, great experience, I highly recommend read more

The Ultimate Back Store is wonderful! I had to special order a chair for my family member who had just had a major surgery. Gill made sure that we got the exact chair that we needed in just 3 days! And he personally delivered it, after business hours so that my loved one would have somewhere to sleep. Gill is amazing. read more

The owners of this establishment go through great lengths to make sure their customers are happy. I've been referring them clients for years as a personal trainer and given their focus on a customer forward business I will continue to do so. Thank you Gil. read more

I have bought many products from this store-- mattresses, pillows and ergonomic desk chairs. The customer service was always excellent including delivery of my ergonomic chair to my workplace! This is the best place in Sacramento to purchase ergonomic products. read more

There are huge benefits to doing business locally, especially when you find a business that knows how to deliver great customer service. My experience with The Ultimate Back Store was stellar and I have already recommended them to several others. Gil's personalized approach to service and knowledge of the products were so helpful and appreciated. Their team does all the deliveries too, so the great experience continues through delivery and set up, and any follow up questions thereafter (although I didn't need it, Gil delivered my chair personally and provided great instruction). I will be a returning customer, with my next purchase likely to be one of their gorgeous sofa sets. At my age (which I'll leave out) furniture that is looks great, plus comfortable and good for my neck and back is critical for my health. I'm so glad I learned about this business from my sister-in-law (another very satisfied customer). I had been shopping the big stores, and I'm certain I would not have received this kind of service. Thank you Gil (and Mark)! read more

Outstanding customer service. Gil was wonderful and assisted me with what I thought would be a very uncomfortable chair (zero gravity - not very 'fluffy' ) and he encouraged me to try it out. It turned out to be the best most comfortable chair ever. To make sure, I tried a 'fluffy' one and it was not comfortable at all. He worked hard to make sure I had the chair in time and since have put it to good use. Thank you Gil! read more

During the purchase and delivery process, our experiences with the Ultimate Back Store, the owner Gil, and all employees were exemplary. Everyone was knowledgeable, professional, and very customer oriented. We highly recommend this store for your quality furniture needs. read more

Great customer service. I received personal attention to my needs and was very happy with my purchases, We purchased a number of back products with satisfactory results. I would highly recommend this store. read more

Not often these days to find a store with an owner wanting you to get the best service and deal. I had been wanting to try out the positive posture luma chair, and not only would they bring one to me to try out for a couple of weeks if I didn't like it they would come and pick it up..no cost. Now that is service! Well I fell in love with the chair and the first time in months could sleep all night in the chair, and my ankles are not swollen anymore. I had the floor model in brown, but here is a step up kina owner...he ordered me the red one I wanted and let me keep their loaner chair until mine was made. They delivered , and set it up today for me, again no cost. wow thank you Mr. Gil I was impressed you going the extra mile for me. If you have trouble sleeping this chair puts you in a natural position that your body not only relax but heal too I would totally recommend it AND highly recommend this store on Howe Ave to give you the best service you could find. read more

My experience with The Ultimate Back Store was an exemplary one. I suffer serious nerve damage in my neck, elbow, hip, and down both legs. Finding the right recliner proved difficult, yet revealed the extraordinary attention to customer satisfaction that the owner, and genuine nice guy, Gil, extends to every client of the Ultimate Back Store. The first chair I bought seemed perfect, but after using it in my home a few days, I realized it was not the right one for me. (My husband, however, bought the same recliner and still loves it.) Gil took back the chair with no hassles. Then, over a two week period, he loaned me three different recliners, delivering each one free of charge, until I found the right one. He did this without complaint, nor any hint of being disgruntled. He understood my needs, and helped me through this difficult process with grace and kindness. He treated me fairly, and says he'll sleep well knowing he did right by me. He told me he loves his job, and loves helping people. And you know ... I believe him! Go see Gil, and his knowledgeable, friendly sales team. You won't regret it. Tair Z. Sacramento, CA read more

You can buy stuff from many places or store or online, but you will never get kind of customer service which Mr Gil provides. He went above and beyond anything I could have imagined. They delivered what they promised, infact more than that. Staff is really knowledgeable and know there stuff. I have recently moved out of folsom but i would definitely recommend them to any one looking for a solution to bad back. read more

I have tried several chairs from the store and have not yet found one that is perfect for my back. Having said that, the owner and staff of the store are the best. They do everything they can to work to accommodate your needs. I would recommend them without reservation. read more