I had AZSM connect two patio roofs with a custom 26 ft. insulated roof solution. Every step of the process from onsite consultation, to help with HOA approval, to final installation, was professional and friendly. I now have full shade across the entire backside of the house, and couldn't be happier with the work that was done. read more

Excellent Sales, Poor Workmanship, Ignored by the Company I found AZ Shade Masters at a recent home show and was impressed with their presentation, product, and information about pergola options. I obtained bids from four firms and AZ Shade Masters provided a detailed and competitive bid for my planned 4K Aluminum pergola. Unfortunately, the installation is where things went sideways, and AZ Shade Masters ignored my concerns: 1. White caulk on the roof is visible from ground level - The installer advised "I" can fix this by painting the caulk with matching spray paint, but it may take several coats. 2. Closer inspection with a ladder revealed caulk haphazardly applied with drips left wherever they fell. 3. Frame beams were cut too short, and gaps are filled with wide beads of painted caulk. 4. Metal shavings were left in the rain gutter along with a metal scrap cut to allow water drainage. 5. Gussets of unequal length were accidentally installed requiring the correctly sized shorter gusset to be replaced to match the longer to avoid leaving exposed holes in the posts. The installers had the design plan in hand but suggested they could install my pergola however I wanted. I stressed several times they should follow the plan and was forced to correct them when they attempted to deviate (for example: eliminating gussets when they were to be included and sloping the frame beams instead of installing them level). One even suggested I was "OCD" for insisting they follow the plan. (I DID accept one of their suggestions and shortened the pergola height by six inches which was a solid recommendation). After discovering the caulk issues, I texted photos to both my salesman and the company manager. I also left voicemails and a message with the showroom. I connected with the salesman who advised some aspects of the caulking are "normal" but not all and he deferred to his manager for any remediation. I have heard nothing since from AZ Shade Masters. While the crew was personable, installation quality leaves much to be desired (the photos speak for themselves). I should note the installers have the customer sign a form that there are no concerns after installation is complete. I signed as I was largely satisfied and the pergola looks good at first glance, but closer inspection reveals issues not apparent from ground level. These issues combined with the lack of response from the company prevent me from recommending AZ Shade Masters. read more

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Shout out to Daniel & Tre! You guys constructed a great cantilever gazebo & we couldn't be happier. Even though it was 115 degrees you didn't rush & made sure the install was done right. We are so happy we chose AZ Shade Masters! read more

Arizona Shade Masters - 4K Cantilever gazebo - Patio Coverings Near Me - Phoenix, Arizona

Arizona Shade Masters built us a beautiful, cantilever pergola We couldn't be happier! Daniel and Tre were professional, detailed oriented and easy to work with. They were always willing to answer questions and were easy to reach. I cannot recommend them highly enough! read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

Bad experience: the pavilion they built is leaking and called them 6 months and 1 year after they built it since we had no rain before that in AZ and they promised they will come and fixed but nobody came. Called front desk, Jeff and John and even emailed and messaged videos but the leaking issue is still not fixed. Already changed the lughts once and is time to change them a second time due to the water damage but they do not care. read more

The Monday after posting this I received a call from AZ Shade Masters. They sent someone out to address the lights issue, but they discovered that the correct lights are low voltage & couldn't complete the job. The guy that called to fix the horrendous caulking job kept rescheduling and never called again. No follow up whatsoever from AZ Shade Masters. A big fat zippo. My husband is going through chemo right now & I haven't had time to deal with this yet. It's so frustrating!! read more

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The install was done nicely but they never finished it, the installer had not sealed the roof and finished the trim at the bottom of the 4 posts! Arizona Shade Masters General and Construction Managers are very hard to get a hold of! read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

Horrible experience! No communication! Ignores phone calls and texts. Seems like the installers are more interested in selling side work then getting the job done. Matt their lead installer is an emotional basket case and totally unreliable. They make "dropping the ball" an art, leaving you hanging without even a phone call! They broke a water line in our backyard and tried to fix it, we left on vacation flooded the back yard. Had me buy material to finish the project, after dozens of unanswered calls and texts, finally, let me know they weren't qualified to do the job and tried to pass me off to someone else. I ended up having another contractor come in clean up their mess and finish the job. We have a spa cover to build and other patio work but will not do business with them again! (BTW I sent them this prior to posting and no response.. they just don't care)! read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

Purchased a 18x18 pergola. I can't say enough about how good Matt is from the install team. He wasn't even on my job but came to make sure everything was set to go smoothly. I was referred to Matt and az shade masters from a friend. Chris was the sales rep and was very responsive anytime I had a question. If your looking for a perfect install tell them you want Matt on your job. read more

Ours was a very small job but they treated us, and did the work as though, we were their most valuable customer. There have been a few big home shows in the Phoenix area recently so it did take a little while to get on the schedule but communication was great and the work is exceptional. We're very impressed with the quality of the product they use and we have no doubt it will still look beautiful for many, many years to come. We love the design they came up with and the finished look is even better than we imagined it would be! We will happily recommend Arizona Shade Masters to anyone and everyone! Thank you so much for making our front courtyard much more livable and beautiful! read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

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We were looking to add a little shade to our back yard and to our back yard as well as some shade for our kitchen area. We had several companies come out and take a look, but were blown away by AZ Shade Masters. We were looking for a very custom structure that would compliment the modern angular feel of our house. They did not disappoint. It's like we have a completely new room to the house! They were very professional with their communication and when some of the pieces arrived at their shop and were slightly damaged, they called to delay the install by one week in order to get everything perfect. All of the install crew were clean and courteous. They left the site cleaner than when they came, and in genuinely seemed like they had fun with the project. I will not hesitate recommending AZ Shade Masters to anyone. read more

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I wanted to post here again bc I am so impressed with the quality and craftsmanship. We have had our pergola for almost 2 years. It's on the west side of our house, gets lots of sun and looks brand new! Highly recommend!!! read more

The pergola is up again. They installed a new one with steel footings and four bolts. It certainly looks solid. I was assured this will stand up to the weather. Time will tell. They left a gap at the base and said their travertine guys would call to fix that. No call yet. They also left a bit of a mess this time. There was metal in the pool (see pic) and debris swept into piles behind my waterfall. Some of the cross panels are dented up, too. Which they also said they'd fix. I'll post another update as things progress. read more

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It's taken forever to get a job done. I called every week for a least 6 weeks. I really thought this company had good customer service but im so disappointed I've given up!! Renee Hawkins read more

Does anyone have any suggestions on what kind of gutter downspout will work for the patio cover? I was very surprised they do not have downspouts that work with their product. They installed my cover last fall and it is basically unusable because they drilled a hole in the gutter and when it rains the water comes out and falls 8 feet to the patio and splashes over the back of the house and patio furniture. The spot where they drilled the hole doesn't line up with any gutter attachments and the hole is too small for any adapters. The gutter seems to be built into the cover and doesn't seem to be removable. read more

My wife and I had had recently refinanced our home loan so we could redo our back yard for our three little ones to have somewhere fun to play and our older 2 could hang out with friends. We researched several patio covering companies and landed on AZ Shade masters. They have tons of great reviews and the pictures on the website were great. We called and had Travis Martin come out and give us a quote. Price was great, timeline seemed do able, so we went for it. We signed the contract and it gave us an 8 to 10 week timeline. That was back in August. Broke ground on Nov 17th and failed the first inspection with the city because the footers did not have rebar in them. Cement poured and posts installed( still haven't passed the first city inspection). City came back out and circled many things on the provided plans and failed it for a second time. Installers showed up and said don't worry about it, happens all the time and reassured that Travis Campbell, General Manager and Johnny Ginger, construction manager, were working with the city to get done. Installation of the primary structure was completed and crew was paid, my fault. In retrospect I should have held payment until the job was done and had passed all inspections. So now here we are months later, dozens of phone calls, text messages and emails later and now finally, after 4 inspections, just had the post footings passed . Still waiting to have the attachment to the house redone correctly and the outlets/ fan boxes installed. read more

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We are really enjoying the look of our new pergola which was completed today exactly as we discussed with Jonas , the salesman who oversaw our project from the start. Jonas had a very professional and pleasant electrical crew ( Juan, Jessie, Alex, and John) finish the project to perfection ! Rhea in the office kept our communication in line throughout. Jonas did an excellent job of representing his company and is very appreciated by us and we hope he gets recognized for his dedication and going above and beyond! Thank you again! read more

Great experience. From original presentation by Jeff Snell thru Making final payment after install. Crew was very good. No issues quality product and great service. Will be recommending. read more

These guys are top notch and I love the product. The person that gave me my quote and price did not realize my house was at an angle. When the installer came he recognized the problem right away and re-ordered the correct panel dimensions. That made all the difference in looks and function. Couldn't be happier. read more

Arizona Shade Masters - Pool pump cover - Patio Coverings Near Me - Phoenix, Arizona

Jeff, Travis and everyone at AZ Shade Masters are the best they have done both my patio cover and my new pavers which turned out better than I thought. I would highly recommend Thanks to AZ Shade Masters for a wonderful job! read more

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One of the best experiences we had in home improvement. I highly recommend you give this company a try. We had a pergola built by them after a variety of quotes. They are a smaller company than many but have loca presence. They were able to complete the job is a least 3 months faster than other estimates, given the material and labor shortages at a reasonable price. Typically, as was in this case, the bid specs guys (Josh) was thorough and on top of the project, and we appreciated his reworking our project to get to our desired final plan. However, our experienced in the past with other home improvement was the follow-though was not on point. AZ Shade Masters was an exception - their installation crew was always on time on spec- very very courteous-involved us in final review -just so absolutely unbelievable helpful that I honestly never experienced an install like this. The workmanship was excellent also! This whole company has just a great attitude around its customers that is hard to find from service companies anymore. They may not be the most advertised, but they really make you feel you got your money's worth once you have done business with them. What a great experience! read more

My review is mainly on customer service. We signed our contract in March but the process didn't start until the end of May. We had to reach out to them to figure out what was happening and after a few tries we received an update. When they dug the holes, inspection failed twice. They also removed more pavers than they needed to but we were told that they would be placed back. After the cover was finished, the people who came to install the fan said that the receiver wasn't working, so we asked for a replacement. During that week of waiting for the receiver, no final inspection was done. When we signed the contract we were told that they'd do a final inspection to make sure the job got done correctly. The pavers were never replaced, we contacted them through text and called their office we but didn't get an answer. During this process it almost seemed like they didn't want to make the drive out here unless they had other projects to do based on comments they made. I love my patio cover but I just wish they would've finished what they said the would get done. read more

The salesman gave us a quote to move the supports that hold up our carport, three feet, to allow more parking space. The workers came and said they were moving the supports out TWO INCHES. The contract clearly states 3'. After 15 minutes on the ohone, they stated that they would need to order different brackets and would call to set up a new appointment to do the installation. That was on 6/18/18. We didn't hear back. I called the week of July 19th, explained the situation and requested an update. I was told that the project manager would call me. No call back. I called again at the end of the week and was assured that someone would get back to me. No one did. I called Monday (yesterday) and the project manager answered. He apologized and told me they were "trying to reach" their engineer to see if they could safely move the supports out that far. He did call me back today to tell me that the engineer said that it could not be done. It's now 7/16/18. Why should it have taken a whole month to tell me they couldn't let me know they wouldn't do the job? Just irritating. Hope you have better luck. They had a great five-star rating. You can't always trust that, I guess. read more

Arizona Shade Masters was amazing, starting with the estimator Jeff--he was really the only person from the numerous companies we contacted who didn't gripe about some of the (very minor) challenges of our particular job, and didn't act like it was the end of the world that we wanted foundations that had actually been approved by an engineer. To the contrary it seemed like that was actually their standard operating practice to do things above board. He was also the only one who came to give an estimate in a mask (in the height of the pandemic!) which was very appreciated. Once we got to construction, Mark Lewis's crew arrived on time to start the build and they were really great to work with. Mark talked through the scope with us and we made some minor changes to make the end product better and they did a phenomenal job. Could not be happier with how the colors match with our house and the final product. We don't even want to go inside now, wish we could just live out under there! read more

We are loving our recently completed shade structure. Matt and Aaron totally rocked it! Finished project far exceeds our expectations. Highly recommend Arizona Shade Masters. read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

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I couldn't be happier with the new shade structure in our sunken bar by the pool built by Dan and Matt from Arizona Shade Masters. Both of these guys are total professionals, the communication prior to and during the job was outstanding and they did it in only two days! The actual work that was done and the structure they built is abolutely beautiful. Everything from Russ the owner to the support staff at the office, Cindy and Candy to Dan and Matt it was one of the most pleasant experiences I've had in the many outsourced projects we've done around the house. I highly recommend ASM!!! read more

As a newly recent homeowner to a new build, choosing the right contractors is extremely important in all aspects. Although the product was impressive, from a HVAC contractors point of view, the install and follow up for the side plates was disappointing. The installers left scrap metal shards randomly around the yard. Mind you it's a new build so currently the majority of our backyard is just dirt. The fact that I also have young children in my home, put them at risk. They should consider themselves extremely lucky I found the scraps first because it would've escalated fast. The post were scratched during install and there are a couple spots that are not leveled. The gutters are sitting at an angle and there is a gap from the ceiling to the gasket in between the first angled fitting. It has still not rained yet, so I am curious as to how well the gutters will drain. Although the owner Russ made things right and had the GM Travis come back out to fix the installers mistakes, I am still not pleased with the total outcome. You would think after spending a large amount of money on an investment to your new home, the providing contractor would strive for perfection as I do with every single call. I'm sure they would not appreciate me coming to their homes and only fixing their AC partially. As much as I would like to, I can o my give the company a 2.5 stars. Hope this helps you make a decision. read more

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We're so happy with our beautiful patio cover. we're so impressed by the guys that came to put the patio up they actually kicked butt. they got here in the morning and finished it that same day. We actually met Ron about two years ago at the home show in Phoenix and he came over to give us a quote. But things happen and we didn't get it done. But we kept his info and we called him and he came back to give us a quote and right there we told him to schedule it cause we wanted our patio cover. So couple a weeks later we had it installed and we love our patio cover it feels and looks beautiful on our house. The guys did a awesome JOB I guess I didn't mention we live in Prescott and they came up here to give the quote and to do the JOB. Now that's what you call customer satisfaction. We highly recommend them Bob & Rebecca Nichols read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

Did an awesome job! Fast install and everyone was easy to work with if you wanted an custom style or look.

Met Arizona Shade Master LLC at the home and garden show, Spoke with them for a while about the material they use and how long it takes to complete a deck install. I set up an appointment with Arizona Shade Master LLC and they gave me an estimate for install and price. They started on time and completed the install a day early. The people at Arizona Shade Master LLC are very knowledgeable, polite and professional, I highly recommend them. read more

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Had them install a pergola in my yard the quality and work was great. After the install I found it to be to tall and the came out 2 weeks later to lower it about 10 inchs. Would recommend them if looking for any type of backyard covering. read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

We had a great experience with Arizona Shade Masters. We were introduced to them at a Home Show in late 2021 and we're impressed by their ability to accommodate our contemporary aesthetic. They were super prompt and came out to provide a quote a week after the show. We worked with Travis as a project Designer and he was a delight to work with. Very willing to listen and offer suggestions. We definitely never felt like we were being pushed into "package A" or "package B" like we got with some other suppliers in the area. We had a long wait from order time to build time but that had everything to do with supply chain issues, just like everything else early in 2022. When our install date hit, the work as super fast and good quality. Mike was the main installer and we felt he had a solid work ethic and did quality work. He even offered to install a rain chain we wanted to add to our gazebo. All in all, I'd Highly recommend Arizona Shade Masters, and we've definitely promoted them around our neighborhood. read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

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Love our awning! They did a fantastic job! We are extremely happy with our awning. It's a fabulous addition to our patio! read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

Hired AZ Shade Masters to put in my second pergola. Chris Young our designer was very knowledgeable and worked with me on what I was looking for. He made sure the design was a perfect fit for my home and backyard. The crew that came to set it up communicated with me every step they made. I would recommend this company to anyone I know. read more

Should be a zero rating..I met Jeff at the home show in early March and liked what they were offering. He came out a week or so later and gave me an estimate. I agreed to the estimate and he assured me I would have a packet for the HOA within a week. Around that same time period I went to the showroom on Bell and met Cindy and Russ. They showed me around and Cindy scheduled us for mid May to start the project. I never received the HOA packet or heard from anyone for weeks. I called Cindy and Jeff several times and Jeff got a hold of me and explained that he was very sick and apologized so I gave him another shot. He came back out in late April and took more measurements and I signed the work contract and he assured me that I would get the HOA packet within a few day but once again I had to call for it and got it. I pressed my HOA to approve the work and they did within a week. I notified Cindy and Jeff that the HOA approved the work and heard nothing for a few weeks. Than Russ came out to check the patio and wanted to change the plan to not digging the concrete and placing the structure above the existing concrete to avoid the city permit which I did not like. than Russ said my existing mister heads were too short and needed to be extend by 3 inches. I called snior mist and they came out and replaced all the mister heads at the cost of $240. I email Cindy and asked her to let Russ know the misters were done and she acknowledged my email and said she would let Russ know. I than emailed Cindy a few days later to see if we had a possible start date. I got no response and no phone calls from anyone and here it is in July. What a waste of four months with this company. Thank goodness I did not give them a deposit. I would stay clear of them. read more

I competitively quoted 8 companies for the design and construction of a pergola for our new home. AZSM was by far the most competitive with Josh Farrell's quote and design. They estimated that the lead time could take up to six months. The construction was completed in just under 5 months. Johnny Ginger, the Operations Manager, and his team built a beautiful pergola that exceeds our original expectations. (BTW, I never give 5 stars as no company is perfect. AZSM though is a 4 Plus Star company.) read more

Our patio cover looks amazing! We have been in our remodel project for 10 months now. They were very patient as the contractors kept causing delays, But Arizona Shade Masters understood and when we were finally ready to have it installed they were here within a few days. Out of all of the workers we've had here, they were the only ones that did exactly what they said and on time! They came early in the morning and got it all done within hours! They new we needed to have the pavers installed after they put up the patio cover so they offered to come back to do the trim on the post and downspout after the pavers were payed so the pieces would be on top and it would look finished. Matt and Aaron came out and got the project done and so professionally and curious I highly recommend this company!! read more

Arizona Shade Masters - Patio Coverings Near Me - Phoenix, Arizona

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The entire staff, office, consultant, and construction crew were very professional, respectful and timely in all areas before, during and after our Pergola (new patio shade cover) for our home. The consult was non-pressured, as well as all of our questions were answered until we were satisfied and fully understood our purchase. Once construction began, the crew was polite, on time and very clean! This meant a lot to us, as we are complete "clean-freaks" lol! After completion, we were called by the office and asked about the install. It was a wonderful experience and we are completely satisfied with our patio pergola. We continue to get compliments and will happily refer business to Arizona Shade Masters. read more

We had a pergola installed over our front entrance in December and we liked it so much we had an additional pergola put in our backyard patio area this morning. Once again Matt and his crew were prompt, courteous, and professional. Their workmanship is outstanding. I would highly recommend AZ Shade Masters. read more

We started our process over a year ago. Got to say everyone involved was fantastic Then it came to repairs and repair . Fast forward to today . Still have issues, no follow through no call back no promises filled . We are very much aware of the problems that have happened to Russ. And with Covid . We have been very patient and kind. All we want is promises filled and repairs complete . It is very sad that we have to use duct tape to cover the leaks . Thank goodness we have had a dry Monsoon season. read more