Let me first start by saying I do like my doctor, Dr. Tinsdale I see here, she gives geninuine,…read morequality care. However, the communication here is seriously lacking. I can never get a hold of her medical assistant and when she does call back she calls at a time when I am at work and cannot answer my phone. A message is left. I call back, get the call center and of course, she is not available and does not call back until the next day when I am at work, and the cycle starts all over again. The responses on the portal are not timely or helpful either. It is so hard to get an appointment with your provider as well. I am sill waiting for the results of an x-ray I had over ONE WEEK AGO! Portal message sent regarding the results- NO communication from them about it. Ugh. The only reason I keep going here is because my doctor is good, just the communication sucks!

I used to love Banner but they changed it's more about less time with patient and poor health care…read morequality. For the first time I saw Dr. Matthew Au. I was hopeful going into my first appointment, but unfortunately, I left feeling disappointed. Throughout the visit, I felt like my concerns were dismissed. Each time I tried to explain what was bothering me, the doctor seemed more focused on his computer than on our conversation, often responding with "yeah, yeah, yeah" before I had finished speaking. Instead of addressing the reason I came in, the appointment seemed to shift toward recommendations that were unrelated to my primary concerns. I never felt that my symptoms or questions were fully heard or understood. I believe every patient deserves to feel listened to, respected, and included in decisions about their care. Compassion and attentive communication are just as important as medical knowledge. Unfortunately, that was not my experience during this visit, and I left feeling unheard rather than helped.

I had to return July 2nd, with the same symptoms, with a hot flash, sweating, and nausea…read more I arrived by ambulance, this time, as well. Got into a room in the ED, immediately. They did bloodwork, a CT and an ultrasound. I was waiting to hear the results. A discharge nurse came in, with paperwork to discharge me. The doctor had not even come in to tell me what was wrong, and give me treatment options. I had to demand to talk to the doctor. He told me I had gallstones, but it didn't require immediate surgery. Granted, I already had surgery scheduled for 7/6. The doctor said it could wait, prescribed me pain and nausea meds and told me to follow a low fat diet. His tone, when telling me about the diet, made me feel like he was criticizing my intelligence regarding this. But t, I'd already been doing this one year now, for weight loss. Friday, 7/3, I got in touch with my surgeon. She got me on the schedule that day. The next morning, she said my gallbladder was inflamed. It needed to come out. A doctor should communicate with their patients, giving them all information necessary, so the patient can exercise their right to choose the treatment they want. I wasn't given this, without having to advocate for myself.

Went in March for a hysterectomy. Outpatient doors were closed said to go through the ER. Go to…read morethe ER they make you walk all the way to regular administration who's doors are open with a closer parking lot then the ER. I have a port because I have Multiple Sclerosis and receive my medication monthly by infusion, they refused to use it without an Xray. They also made me pee in a cup to prove I wasn't pregnant...it takes 3 appointments, waiting 30 days and a biopsy that is the most painful thing I've ever experienced in order to get a hysterectomy, who would get pregnant in that small window of time where I took 2 other pregnancy tests AND had an ultrasound. Plus since it was surgery I hadn't drank anything. Super annoying. When I came to the nurse who took care of me was great, very easy going, was prememptive with care like had a heater thing ready for me and water, explained everything, his energy was very good and calming, perfect for what was happening. I chose to stay the night in order to have pain management because left to my own devices I let the pain go too long and it causes problems. My first nurse was Coraline. I had to pee as soon as I got there, I asked her and she asked me to wait 5 minutes. Luckily for me the nurse who does the blood pressure, I think her name was Cheyenne helped me and was super sweet the entire time. Caroline did eventually come back but not in the 5 minutes and didn't remember, she did not seem very experienced. Then later in the evening when she came in I asked to have my water filled and she again said later and that I had gatorade, my mom had gone and bought snacks because Caroline couldn't find a phone for me to order food and she did place the order herself but obviously I'm not going to page the nurse everytime I need something. A very nice man, the one who transported me, saw my mom with the bag found us a phone and apologized that we bought everything he seemed pretty irritated that this wasn't taken care of by the nurse. I didn't get my water refilled until the night shift when the blood pressure guy Chris came in, he was also great. I don't remember my nurses name that night but I really liked her, she was very friendly and competent perfect care after a very long tiring day. Checkout was easy. I just really wish they had used my port because I would've been far more comfortable and that's why it's there. Coraline could also use a little help in making sure patients are comfortable, she's the only one who didn't seem to recognize what was going on.

We go to the Mesa Sun Life Health and it has been fantastic. Dr. Rapanan and Dr. Haines are great -…read morethey listen and have been very helpful. The office and nursing staff are friendly and welcoming. I love that the pharmacy and labs are all in one place. Easy check in appointments - the patient portal is stellar. If I could give 10 stars, I would. I highly recommend this facility. Anita Jones Daniel Jones

Been trying to reach my husband's practitioner here for over a week. They keep you on hold forever,…read moreand then call goes to a call center. She NEVER calls back. My husband has tried to call her on numerous occasions with the same result. Horrible communication. Want to see a doctor, go elsewhere. Here they apparently only care about you if they get paid to talk to you! So much for the Hippocratic Oath. We will be switching to a different doctor.

Very pleasant front office ladies, professional and friendly. PA Jocelyn was a pleasure to meet…read morewith. Broke down all tests and results into easy to understand terms, and was extremely helpful with answering all my questions. Never felt rushed or that I was an inconvenience.

They don't pay attention to their patients. Your input and or fears is just brushed aside.read more

Quality and thorough care for a possible fracture. The medical staff and reception staff is very…read morefriendly and attentive . O end our best experience with an Urgent Care Facility . Sierra and Melinda are two outstanding staff members .

I called to this location to ask if an appointment or other requirement was needed to go in for a…read morejob-related test. As soon as the person answered, she, Sha'ron, said one moment, placed me on hold and never came back. I was on hold for over 30 minutes.

We found Dr Stacey Mickey after moving to Arizona 2 years ago. She's our family doctor now and we…read moreare so happy we found her. She's friendly, knowledge and takes her time. Nicole in scheduling is amazing too! Great officethanks so much!!

Dr. Mickey is amazing! I've been seeing her for almost 4 years now and she has been great. Always…read moretakes the time to listen to my concerns and answers all of my questions. She is very knowledgeable and makes you feel right at home!

My provider left Oak Street and I was never notified while waiting on a prescription. I've called…read morethree times trying to up a dosage but they want another office visit with another provider to get meds even though they have all my info. I do feel they try to be everything to all people without truly listening.

I have been with my office a year. I am on my third Doc. This time they couldn't find me. I don't…read morefeel any confidence here. I quit Docs years ago,this place is why.

Dr Stein and the medical staff were great. The admin and their system is where things seem to break…read moredown. They changed my first name to a letter. Literally. They claim they can't list me by my actual first name, because it's abbreviated on my insurance card. My insurance knows it's abbreviated and they have my full legal name. And even if their system is that complicated, there's no preferred name option? Really? So they will refer to me as a single letter instead of my actual name. I've never run into this problem before at a medical provider office and I've been to many using the same insurance card. Imagine being taken back to have a procedure done under anesthesia and the assistant you've never met tries to greet you but doesn't know what to call you because your name is missing on your paperwork, and it's just a letter. Imagine they try to call your driver back after you're done, and they don't know what to announce. Imagine you get texts after your procedure, referring to you as a single letter instead of your first name. That's exactly what happened, and I was really surprised. It's poor customer service. It creates confusion and discomfort when you're already in a vulnerable position. I work at a medical office and I can't imagine treating a patient like that. It's such a basic standard to call people by their name. I let the office know my concern and they said they can't do anything about it. I'll go elsewhere next time.

Tried to bill me for service after procedure, called the billing service, after them checking on…read moreit said it was a mistake. This was in March of 2025. It is now Sept. And got a call from a collection agency and they are trying to collect the amount. Call doctor office back and told them and they said they would have someone investigate it and get back to me. Looks like I might have to file a complaint with the AZ attorney general office that they are trying to extort money from me. My insurance company said that I do not own them anything. Stay away from them unless you want trouble.