Dr Stein and the medical staff were great. The admin and their system is where things seem to break…read moredown. They changed my first name to a letter. Literally. They claim they can't list me by my actual first name, because it's abbreviated on my insurance card. My insurance knows it's abbreviated and they have my full legal name. And even if their system is that complicated, there's no preferred name option? Really? So they will refer to me as a single letter instead of my actual name. I've never run into this problem before at a medical provider office and I've been to many using the same insurance card. Imagine being taken back to have a procedure done under anesthesia and the assistant you've never met tries to greet you but doesn't know what to call you because your name is missing on your paperwork, and it's just a letter. Imagine they try to call your driver back after you're done, and they don't know what to announce. Imagine you get texts after your procedure, referring to you as a single letter instead of your first name. That's exactly what happened, and I was really surprised. It's poor customer service. It creates confusion and discomfort when you're already in a vulnerable position. I work at a medical office and I can't imagine treating a patient like that. It's such a basic standard to call people by their name. I let the office know my concern and they said they can't do anything about it. I'll go elsewhere next time.

Tried to bill me for service after procedure, called the billing service, after them checking on…read moreit said it was a mistake. This was in March of 2025. It is now Sept. And got a call from a collection agency and they are trying to collect the amount. Call doctor office back and told them and they said they would have someone investigate it and get back to me. Looks like I might have to file a complaint with the AZ attorney general office that they are trying to extort money from me. My insurance company said that I do not own them anything. Stay away from them unless you want trouble.

I have been a patient at APTC for at least four years. I have had epidurals, nerve ablations and…read morepain management. I've had CRPS, osteoarthritis, multiple herniated discs both cervical and lumbar and chronic migraines. In short, I'm a hot mess. I primarily see Dr. Nasser and NP, Amelia Campbell and their attention to my concerns and thoroughness has been incredible. When I was in PT trying to avoid spinal fusion, I mentioned how painful it was, I know PT can hurt, I've had both hips and knees replaced. However, when I told Amelia I was leaving PT crying she sat me down and encouraged me to remember that while it can be uncomfortable, what l was experiencing could be doing more harm than good. She also said it could just be a bad fit and maybe I could see a different provider as there are many approaches to PT. The extra ten minutes she spent with me helped me remember to self advocate. Anyway, she cared and her advice was very helpful. The office staff are efficient, friendly and kind. In all the years I've been there, they've only run behind one or two times. I highly recommend them.

It was pouring rain the morning!! I arrived at 7:30am…read moresoaking wet due to doors by back parking lot said to go thru courtyard. Well this so called courtyard was not covered! I was Not only person who came in soaked. Signed in asked for paper towels so we could dry off. Told NO as she poined to a box of Kleenex!! This was strike one. I sat in wet clothes and shoes for over 2.5hrs. Met with Dr Ray who didn't even look at my feet or do the pin test on my feet! Zeroed in on my neuropathy then started explaining about a very expensive surgery that is covered by medicare! Stike two! Then sent me to another room to fill out more paperwork. Wanted MRI of my spin, see a phycologist, Ekg, all of this as I was soaking wet! Not offer a gown or anything to get warm! Strike three! Not impressed with this place at all. I ended up sick for over 10 days. Called and cancelled everything with them. Horrible place

My husband has been coming here for about a year now and he mostly sees Dr Halbur and occasionally…read moreDr Banghoo for radiation. I have been so impressed with the care he has received these past months. The front desk is always incredibly helpful and supportive and if they don't know the answer they make sure to find it. When we have questions or concerns we have always been helped right away. The nurses in the infusion center are always very kind and supportive. There has been several times where his care plan has to be changed due to issues and Dr Halbur is always so calm and supportive and makes sure we know that just because the current plan is having to change doesn't mean there isn't another plan and that he will get us through it. So grateful for the gift of hope this center has given us.

The care in this facility is awesome! However, the front office staff is amazing, and I want to…read morehighly one person her name is Emily Q. I was trying to schedule and coordinate 3 appointments, and Emily took over and went above and beyond trying to coordinate with me and the rest of the team so I could make all my appointments. The service and her efforts are greatly appreciated as we talked on the phone and coordinated all 3 appointments that worked with my schedule. KUDOS for the GREAT job Emily! Thank you!

My husband of 52 years, Dan C , had TURP and bladder stone removal surgery on July 29, 2026. He…read morespent overnight in the hospital and was just discharged. We appreciate Dr. David Grossklaus ' high dedication and professionlism in performing these surgeries, his candid, transparent approach and awesome communication skills with a frighten senior patient and his wife. We appreciate the hard works, politeness and patience of all Baywood employees we came into contact via phone calls, texting or in person. We love everyone and each of you: Ana, Nancy, James, Cambria, Gail, the security guard who helped my husband get in the taxi. To all named and unnamed here we say THANK YOU! May you all have a wonderful life ! Sincerely, Dan & Cornelia C

My husband was scheduled for an MRI test. At first, it wasn't apparent that there is an iPad for…read moreself-check in, so a few of us were waiting and the gentleman who worked there was rather abrupt in his instructions. But once my husband was called up for further check in, he was very helpful and even personally escorted us to the Imaging area. The check in there was pretty straightforward and we worked through some complications due to his implant. Overall, everything went well.

I had an extremely positive experience here this morning. I took my 10 month old son in to get an x…read moreray on his finger that we weren't sure if it was broken. The first thing I noticed when walking in was how clean it was. The floors had no stains or dirt... which was very nice. The receptionist was fast and sweet. Got all my info quickly. We didn't have to wait long in the lobby (it was slow anyway) and when we got back to a room I noticed again how extremely clean it was. The doctor was extremely personable and so was the rest of the staff, everyone we communicated was very nice. This is the first time I've had an incredible experience at an urgent care. I've never seen one so well kept so that actually surprised me. 10/10 experience.

I had a great experience here! I got pulled back and assessed immediately. Everyone was really nice…read moreand super informative about my options. I had to get an X-ray and that was fast and easy as well. I was in and out in under an hour. I would definitely come here again if I needed to!

Had an appointment October 22 with my Neurologist, Dr Kapoor. She was wonderful and took her time…read morewith me, very thorough. I was told I needed an mri and to come back two month later. Waited a week for banner imaging to call me about my mri, no one ever called, so I call neurology back twice trying to figure out why I wasn't getting called about an appt and Banner imaging was also not answering til today. Today Dec 2nd I found out my referral from here was NEVER SENT to banner imaging... Could you imagine if there was something severely wrong with me and something happened to me in the time frame of "waiting for banner imaging to call" when neurology never even sent in my referral. Anyways hope this was a one off for me, but who knows.

I'm seeing several complaints here about the "Banner Health Clinic: Neurology in Greeley". I hope…read morethe information I've received from my family is inaccurate. But as far as I can tell, this clinic reported my dad to the DMV as not being able to drive and diagnosed him with dementia. I do not disagree on their action with my dad's driving. I know they have a legal obligation to report people they are concerned of being a danger to themselves or others. However, it seems that they dropped the ball there. Again, they had ordered some tests through radiology and apparently my family didn't get the right tests done. From what I understand, Banner Health didn't communicate directly with radiology and was disappointed when they came back with no brain tests. I just tried calling the office to get or give information and the other person would not budge either way. I understand that HIPPA prevents them from giving information to me but even in lawyers' offices, they will receive information. I am living outside of the US and have limited functionality on calling apps that allow me to call the US so I am not able to do a three-way call directly so my dad can give them permission to speak with me. My dad doesn't want to go back after the way he was treated (which I acknowledge may not be 100% as far as his perception) but my mom and brother get the same vibe that this clinic doesn't want to deal with him and they won't even take action on making a referral so they won't have to deal with one of their patients. It seems that the medical field is changing from a place of compassion for the sick to a legal entity that is more hard-nosed than the legal industry itself. Most places would give general information (i.e. law offices, DMV) etc. But I couldn't even get that here. I hope this is just a big misunderstanding that can be resolved by staff taking action and not just waiting for the patient to call.

My husband has been here for a week and I have been impressed with the quality of care, and…read morepositive attitude of all staff members we've interacted with. I appreciate their direct communication and helpfulness. My husband has interacted with most of the PT and OT team and has been encouraged by all. The place is clean. The only hiccup we had was with the individual a/c unit in the room. The automatic temp setting was not working, but we found a work-around. He largely enjoyed the meals and the special popcorn and ice cream days. They are very willing for pets and people to visit. Another suggestion would be to publish a directory for services ( ordering meal replacements, transportation, billing, etc), otherwise you have to ask a team member to have that person check in. It's a minor inconvenience and doesn't deter the great rating!

This facility is CLEAN, the food is fantastic, everyone from housekeeping to Director of Nursing…read moreand above is kind, caring, always have a smile on their face and always say hello when they pass you. I was here for 3 weeks after a serious illness. PT and OT are amazing and very skilled. I pray I never have to be in rehab again, but if I do I will be back here!!! I never waited more that 3-5 minutes if I pushed a call light and there is always someone around to help you or get you what you need. Refrig in room, microwave in room, snacks at front desk, they even have a pastry chef. I simply cannot say enough about my time here. Thank you everyone for being so kind and d getting me strong enough to go home. Gosh Bless

Back two weeks later and they are still playing rock music in the seating area.... It's down…read morelower but it is tinny and grating and anxiety producing. Love my NP Trina Bury so came with ear plugs this time. What in the heck? I feel like this lovely office should have more compassion for their clients in terms of what they put on the big screen tv... something perhaps... relaxing?

If you want a clinic that focuses on profits before people this is your place. They lose your…read moretests. They put wrong doctor prescriber names on prescriptions. Rush you in and out. Totally obvious they don't care about their patients.

Can never get any one to answer the phone. Put on hold for 45 minutes each time. Horrible customer…read moreservice. Going to have to drive 40 minutes to get some one to answer my questions. Unreal !

Very poor follow through. No written instruction given. No written parameters. No prompt…read more return call on critical med problems. Leave their patients hanging and wondering what to do.

Had foot surgery at this hospital, I had to pay roughly $5k in advance to hospital before my…read moresurgery. I questioned the amount several times but no one seemed to care. After surgery I called my insurance company & complained. They found that I was overcharged $3.200. I called several times to Banner to get my refund & all I got from them was it's a long process to get your refund. Took 2 1/2 months to get my $$. WHAT A SCAM!!!! OVERCHARGE PATIENTS & HOLD $$ MAKE INTEREST

I went to The Occupational Health Facility located at 1920…read moreN. Higley Rd., Suite 108, Gilbert, AZ 85234 for my pre employment physical this morning. Everything went well and everyone was courteous and professional. The reason for this review is to brag about the Medical Assistant who performed my physical. Her name was Harmony. Awesomeness would be an understatement !!! She reminded me that Excellent Customer Service and Professionalism still exists in this crazy World. She was personal with Superb bedside manner which would make anyone feel important. I wish I could've stayed longer. Comfortable, Enjoyable, and rare experience for me. It actually made me excited to join The Banner Family. Thank You Harmony #FirstClass