We have gotten great service from Austin, and he is saving us several hundred dollars a year over…read moreour previous policy. I highly recommend Austin for your hike and auto insurance.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Lakeland and we understand the need to help insure what matters most to customers. I'm passionate about helping protect what is most important to our neighbors, in the city we love.

i've been with them for over three decades never have had a problem always answered all my…read morequestions and got me incredible rates thanks

From the owner: Insurance World provides insurance services to the Lakeland, FL area.read more

Rachel is amazing! I've had the pleasure of working with her for flood, life & jewelry insurance…read more Shes quick in response, and cares about her customers! Thank you Rachel, you brought me back to State Farm!! I have also recommended many family and friends to her . Will continue to work with her!

When I originally took out my policy with this agency, I left a very satisfying comment due to…read moreRepresentative, Lindsay, that I had the pleasure of speaking to and I actually rated this agency 5 stars. Now that I have been a customer for a while I am changing my experience to 1 star. I would give it 0 stars if possible. I have been in the insurance industry for 25+ years as a member of management and am completely appalled at how this agency is running. I will not only be taking my multi-line policy to another agency, but I will be advising my family and friends to do the same. Not only does the owner treat her employees with disrespect but the way she runs her business is completely unethical and downright unprofessional. If you happen to get a call from someone in her office (like I did) that she would like to meet with you to discuss changes or answer any questions, beware, she is just trying to talk you into taking out more coverages to benefit her own pocket. State Farm should be ashamed to have someone like her run an agency as a platform of their company. If you are thinking about using this agency, I would look around and think twice before you encourage behavior for someone who is selfishly looking out for only themselves!

Feeling disrespected and looked down upon by my arrogant insurance agent, I got on line and began…read morelooking for reviews about other insurance companies. I wanted to deal with an agent who would treat me right and I liked the reviews I read about the George Franklin Insurance Company in Lakeland, Florida.I contacted a staff member there and I'm so glad that I did. During my appointment there, Ashley and Codi were wonderful to me. They were honest, direct, and thorough, and it was clear that my insurance concerns were important to them. When I left their office all of my insurance needs had been taken care of, and I was happy. These remarkable young ladies have treated me so well and have saved me a substantial amount of money. Betty Patton, Plant City, Florida

From the owner: George Franklin Insurance has been protecting Florida homes and businesses for years, built on…read moretrust, service, and relationships that last. We take the time to explain your coverage and match it to your needs — no jargon, no hard sell. From contractors to restaurants and everything in between, we help make sure your insurance actually does what it’s supposed to do when life happens.

They never sent a quote after repeated phone calls and I wasted a lot of time getting the info they…read morerequested. Never ever waste anybody's time.

I really like this agency, they are quick to respond and the staff are always friendly…read more They have added an AI to the phone system and surprisingly , it works pretty well But I still prefer to speak with an actual person.