Do NOT buy anything from this place. Sold me a lemon and wouldn't make a new one or refund. Went in originally and sat on a comfortable couch, so I ordered one. The product that arrived at my house a few weeks later was totally different than what I sat on and ordered. Overinflated cushions that felt like silicone implants/bouncy houses. My couch was supposed to be "angel soft" or some super soft cushion. Nope. And it was 6 inches longer than we wanted. To Richard's credit, he tried to fix it, sent someone out to address the cushions and then picked it up and shortened it (which I paid for even though it arrived longer than I wanted) . And then they cut it too short...end result was worse somehow, a sort of Frankencouch. This was a lost cause from the start. Biggest case of buyer's remorse I've ever had. Wound up buying a SECOND couch at Room and Board, which is what EVERYONE told me to do in the first place. Desperately wish I could go back in time and spend that 3k+ on something I didn't need to have Remoov haul away 6 months later. I wanted to buy local and they were nice people, so that why I gave them my business. Don't make my mistake. Save your money. Avoid this place. read more

I love this local business so much I have purchased not only one custom couch from them, but a custom arm chair and ottoman and a custom recliner as well! Their furniture is incredibly well-made and affordable, they have a fantastic selection of fabrics and colors, including beautiful, rich hues, and a broad selection of styles that will fit different fashions. But the most important thing as far as I'm concerned is being able to customize your furniture to fit your comfort. Now when I nap on my couch, I have all the room in the world for my shoulders *and* my cat. Thank you, Zozi's! read more

Exceeded our expectations from service, custom options and selection, value, and speed of delivery! We love the results and comfort of our new couch! read more

I love everything about this store. Before visiting, I had been shopping for a couch for more than a YEAR. I have forgotten the name of my new Turkish friend who helped me but he was incredibly helpful, knowledgeable, and un-pushy. I tend to have extreme decision difficulty, but every time I showed him an image of a couch I liked or described a feature I wanted, he was able to show me something that would match my needs and desires. They were able to make me a multi-colored couch in the exact size I was looking for and it was delivered in about three weeks and for a price that is similar to various online couch retailers. read more

Zozi's Loft - So excited - Furniture Stores Near Me - San Francisco, California

We'd been looking for a sleeper sofa for den/guest room in preparation for a Thanksgiving housefull. Popped into Zozi's since we were in the neighborhood. They had a floor model that fit our needs and appears well made (a bit firm, but we know that foam cushions soften over time.) It is an interesting design, with a chaise portion that is basically an independent ottoman with a chaise-sized cushion fitting the sofa and chaise-- meaning you can move it to either side of sofa. Richard (manager) offered a decent price for taking the floor model, and, voila, we had it delivered same day. We are happy with our purchase, and even more glad to support an independent SF business. Thanks Zozi! read more

Zozi's Loft - Furniture Stores Near Me - San Francisco, California

This was my second purchase from Zozi and I'm a big fan. Very reasonable prices for custom furniture. You can get exactly what you want and you don't have to wait forever! Delivery was excellent. read more

Zozi's Loft - Furniture Stores Near Me - San Francisco, California

Absolutely LOVE our couch from Zozi's. We had visited just about every furniture store around and could not find any couch with the right depth, height, and material for us within our price range. Barkin was very knowledgable and helped us customize the perfect long couch for our space within our budget. He recommended the performance velvet fabric for our cats and they have not scratched at it yet. They organized delivery with an extra fee, and it took exactly the estimated 3 weeks to come in. Would definitely recommend Zozi's for all your couch needs! read more

Zozi's Loft - Grey velvet 'elite modern' couch - Furniture Stores Near Me - San Francisco, California

I'm writing this review TEN YEARS after purchasing a sofa from Zozi's. We worked with Richard and his lil' puppy to select the exact sofa we wanted. It's grey brown, chaise on the left, thick arm, lined cushions, extra firm. It has moved with us once. It's been the home of countless gaming and viewing sessions, I cross stitch on this couch. 4 cats have loved this couch. Our 4 year old (who was inconceivable and not conceived when we made this purchase... and also not conceived on this couch) has built many forts using this couch. While the fabric on the couch ends is struggling (see previous note re: cats), and the cushions are very committed to their lumpy-up-top forms, this couch has been a phenomenal backdrop to our life over the years. The cushions we sit on have held up, and there are no parts of the couch we avoid sitting on. A purchase of a custom sofa from Zozi's is a long-term purchase that will set you up nicely for couch-based activities for many years! read more

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I had an interior designer give me some mock-ups for how my room might look. I took these mock-ups to Richard and he was incredibly helpful. He came back to me with a full list of items, and we sat down and figured out what would work best. He offered tons of pieces that provided more utility than what I had planned, and also worked to make everything match. He helped me furnish my entire apartment. Zozi's Loft did it all, from helping me select pieces, to delivery, to assembly, and to placement. I seriously couldn't be happier with the service I received. Richard is a serious people pleaser and I can't recommend his services enough. read more

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I bought a beautiful dresser from here and it arrived within a week. It's in my bedroom now and it looks lovely.

We visited all the usual furniture stores to find a new couch; but even the top-of-the-line couches were a series of size and style compromises that would have ended with a basic, "tolerable" couch - delivered 7-9 months later... Then we found Zozi's Loft. Barkin patiently walked us through all the options to create *our* custom couch. The result: Our perfect couch (size, color, fabric, ...), at a great price, built and delivered in just a few short weeks. Best service we've experienced in a long time. read more

So I love, love , love my couch. Mine was under 3k, very happy! So comfy I often fall asleep here. Lots of choices as far as fabric and texture go. Totally customizable, so it can really speak to the space that you put it in. Have had this couch for about a year, still looks / feels brand new Was super chill and easy getting help in the store. The person who helped me made me feel welcome and at ease. The delivery folks came in an appropriate amount of time. Delivery people were quick, friendly and curtious. Excellent Job overall! read more

Loving my wooden wick candles by Backyard Farmer Home Co. that they offer now. Got Peach Tuberose and Cotton Flower scented. The little one is an exclusive batch for Zozi's and was for free with purchase of custom upholstery. I'm looking forward to sitting on my custom sofa piece while smelling the aromas. Update to follow. read more

Zozi's Loft - Backyard Farmer Home Co. hand poured wooden wick candles - Furniture Stores Near Me - San Francisco, California

They did a great job manufacturing a sofa that would fit in my elevator. I will definitely go back to this place the next time I need furniture. read more

Zozi's Loft - Love my new sofa. It's prefect! - Furniture Stores Near Me - San Francisco, California

Another great experience with Zozi! Richard helped find just what we wanted - The mattress and frame look and feel great , I'm sleeping so much better. It's a pleasure doing business with a Local , friendly , smart and honest team. I'll be back ! read more

Came here on a whim because couches online were either too expensive or back ordered and I was nervous to order a couch without testing it. Store carries really stylish couches of all types - leather, velvet, cloth. And everything is customizable for 3-4 week delivery (I think they said 1-2 weeks in non-COVID times). I wasn't sure what kind of couch depth or height we would want and Richard was great to point me to different options for depth, firmness, and height so I could better decide what we liked. We ended up getting a green velvet couch that we LOVE! Overall, a great and very reasonably priced place and would definitely recommend this place to others for a couch! read more

Zozi's Loft - Upstairs of storeroom. The couch we ended up getting! - Furniture Stores Near Me - San Francisco, California

I just have to take a minute to say what a great shopping experience I had at the store. The salesperson was so friendly, so helpful, and offered an awesome deal. He answered all of my questions very thoroughly and thoughtfully and it's so rare to have a great customer service experience that I just had to take a minute to give a well-deserved five-star review. I like supporting a local company where the manufacturing is also done locally versus the big box stores. You won't be disappointed there, I have no doubt. read more

I love Zozi's loft! Great place in soma to buy sofas, furniture, chairs, dining, lights & mattresses! The staff is great & will go out of their way to help find just the right piece for you. If they don't have it in stock, they have endless catalogues & will order for you at cheap price. Delivery is inexpensive too! I bought a super cool silver sofa with all the bling. I love it so much. And my new mattress is great. Metered parking in front is super easy to swing by. Ask for Richard, he'll set you up!! Beds! Sofas! Huge couches! Little chairs! Art! Everything! read more

Zozi's Loft - Furniture Stores Near Me - San Francisco, California

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We were looking for mid-century furniture that was costume made and didn't break the bank and Zozi's is the place! The couch we selected was made and delivered in about 2 1/2 weeks and we love it so far! Service was great and fast! read more

Richard was a lifesaver! Trying to purchase a sofa during these times have been very difficult. We ordered a sofa over a month ago from a well known furniture company and it was a disaster! Long story short..we never got the sofa. I called so many places with no luck until I found Zozi's Loft. Richard was so helpful. They have beautiful furniture. We bought a sofa that day and they delivered a couple hours later. Great service. Overall wonderful experience. Will definitely come back! Glad to not be sitting on the floor anymore! Thank you Richard! read more

Zozi's Loft - Sectional side view - Furniture Stores Near Me - San Francisco, California

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We were looking for new furniture for our living room and kitchen dining room and found Zozi's Loft. Richard was amazing and super helpful and helped up pick out an awesome new dining room table, chairs and bench as well as a new L shaped couch with the color of our choice. This was right before Shelter in Place and he kept us updated on delivery times and the delivery team was also amazing, kind and well protected! Thanks Richard - we'll be back next time we need new furniture! read more

I was so excited to find this independent shop in SF where I could actually try out sofas and customize one, and it totally delivered. Friendly, helpful service, all the options you could want, a good price for the product, and we got our sofa ~3 weeks after ordering, which felt very fast for custom. We're loving our new sofa. Thanks for being here Zozi's! read more

Summary: Zozi's lofts prices, service, and quality are unmatched and I highly recommend them for custom sofas Full Story: We had just shopped at Living Spaces and were vastly disappointed by their customer service and the horrible reviews we read about them online. Frustrated we search sofa stores in SF and found Zozi's on yelp. The scores could not have been better so we decided to try them out. Upon entering it felt like we had a true sofa consultant working with us. He guided us through the choices and made it all very easy. They were even able to work within our budget and come in at an unbeatable price. We just received our living room set today and LOVE IT! Great quality and it arrived in less time than they predicted. Don't shop anywhere else! read more

Excellent resource for custom, high quality and reasonably priced furniture. Had both a custom sleeper sofa and upholstered bed designed and purchased through them. Richard, the owner, is extremely experienced, knowledgeable and easy to work with. His no pressure helpful approach was much appreciated. Really worked with me through several design, fabric changes, even personally absorbing costs, and expediting shipping/delivery deadlines to ensure I was 100 percent satisfied with my purchases. Highly recommend bringing your business here. read more

I have been looking for a new bedroom set, and I came across this place. I was greeted by the owner Richard. He said, "how can I make your furniture dreams come true?" We both chuckled and he proceeded to show me his bedroom selections. We narrowed it down to a gorgeous white set. He told me it will be ready in 1 week. The delivery people even incredibly installed my furniture. You know that was a huge relief! After delivery I looked around the room and said thank you Richard for making my beautiful bedroom so special. I highly recommend Zozi's Loft and if I could give it 10 stars I would. Say hi to Dante the cute Chihuahua who is the official couch tester! read more

Zozi's Loft - My new bed! Bedside table in the back. Dresser out of view. - Furniture Stores Near Me - San Francisco, California

Richard and his team were excellent! He helped pick out the perfect couch for my wife and I! We looked at competitors (some literally across the street) and we found Richard's hospitality and willingness to meet our budget unsurpassed. Life is too short to have an uncomfortable couch! Thanks for the help! read more

Zozi's Loft - Natuzzi Leather! - Furniture Stores Near Me - San Francisco, California

Highly recommend. Outstanding customer service, great selection and the products are great value for the price. I came here after being after purchasing a couch online from another vendor and being very disappointed. I got so comfortable ordering home goods online during the pandemic, I didn't realize that a couch is one of those items that need to be purchased in person. You need to see how the couch feels, how sturdy the cushioning is, how low/high it is from the ground etc. Zozi educated me on all the nuances of a couch so I could make the best decision for my needs and budget. And although It took several trips because I made a decision, he was always very patient and gracious. I got exactly what I wanted in the color I wanted. And when my item was delivered, it came with very sweet token of appreciation gift. Such a difference buying directly from the owner of the company versus a big retail chain store read more

TLDR: I purchased the wrong size couch and Richard was understanding and super helpful in solving the situation. Also couch was affordable and we love it. We had a wonderful experience with Richard and the crew from beginning to end. We were in need of a sleeper sofa that was nice looking, comfortable to sit on every day and not gonna totally break the bank. Richard helped us to find something that was perfect for our needs, while being easy going and thorough. Now, unfortunately I'm an idiot so the couch we purchased ended up not fitting into our living room. On top of that, I had the movers take away our existing couch before the couch was delivered, so we were couchless (also of note, my wife was 8 months pregnant at the time). Needless to say it was a frustrating day for my wife, and a sad day for my ego. Luckily Richard was completely awesome and softened the blow with his help. The couch ended up having to be altered at the factory, they charged a fee, but Richard didn't add any additional fee for his trouble. That was great and much appreciated. On top of that, once he heard about our couchless house with pregnant woman, he had his team deliver a loaner couch for us to use until our original couch was done. We had a beautiful couch to use for 2 weeks while the original couch was fixed. Finally, the couch was delivered at the proper size and was ready to rock by the time baby showed up. It's simple and elegant and awesome and we love it. I owe a huge debt of gratitude to Richard and his team and will most certainly be making all our furniture purchases here from now on. read more

Very late review. I bought my couch 3 years ago and found my receipt and realized I still owed this place a review for my awesome couch I still have. Super comfy built exactly to my custom specifications and, best of all, it was delivered in just a few weeks, compared to many other places which wouldn't be able to deliver a couch until many months down the line. All for a price that was more than reasonable when compared to some of the other furniture stores with comparable quality couches. Can't give a superlative enough review here, be sure to give them a shot! read more

It's easy to look past your local furniture retailer in a world of overnight delivery; and in a city where everyone thinks everything is more appealing in your phone than in real life. But Zozi's Loft - and Richard Nava in particular - was a breath of fresh air, with the kind of unparalleled customer service that seems like a lost art anymore. Could I have found similar furniture for my studio at any number of sites online? Sure, and possibly at more "competitive" prices. But nothing can compete with someone who ACTUALLY CARES about what you need and what you can afford. Richard made an appointment with me over the phone, and gave me his undivided attention as soon as I arrived, taking the time to not only ask questions about what I had in mind, but also to show me alternatives and make suggestions based on what he had in the store at that moment. And if I hadn't taken the time to actually visit the store, I would have made all the wrong choices, and I never would have met adorable Dante, the chihuahua who acts as security and mascot at Zozi's. I learned so much from Richard about how online retailers disguise the truth about particle board and assembly nightmares, and he quickly gained my absolute trust. Do yourself a favor and see just how far above and beyond an actual showroom feels compared to Internet chaos and confusion. Thank you, Zozi's! read more

I recently purchased a mattress, an office chair and a desk from Zozi's Loft and wanted to tell everyone GO HERE NOW!!! See Richard and you will be well taken care of. Richard is amazing and here is why... I was able to get a great mattress, a desk and an office chair and he even threw in the bed frame until I decide if I want to purchase a bed all for a lovely price (I stayed way within budget). He also made sure that my items were delivered on time and the delivery price was very reasonable. I got all of my stuff intact with no damage or scratches. And then to add to all of this Richard made an arrangement with the delivery crew to come and meet me at Bed Bath and Beyoncé (yes I said Beyoncé) on the same day as my delivery and get my 600-pound kitchen island included in the delivery for an extra $20.00!!! So now I am all cozy sitting in my lovely home on my bed sipping on a hot coco enjoying my mattress thinking who is going to come spend the night with MS TEDDY!!! read more

I bought a custom couch from Zozi's loft and would highly recommend this shop. Richard was a pleasure to work with and helped me pick out every detail, from the measurements to the fabric to the style/shape. The couch arrived in perfect shape, ahead of schedule, and there was great communication throughout the entire process. All for a very reasonable price. 5 stars!! read more

After looking and looking at many stores, we ended up in Zozi's kind of randomly. We wanted a really deep couch for lounging and that's hard to find. Zozi's didn't have what we wanted in the store, but we started talking to the owner and he told us he could do a custom couch, at a price that was less than we would have spent pretty much anywhere else. Now, we have a custom mega-deep super comfy couch, in the perfect color, and couldn't be happier. If you're looking for a new couch at retail prices, you can probably get a custom one at Zozi's for around the same cost or even less as was our case. We got the couch of our dreams, at an affordable price, from a local small business, and it was built and delivered in like a week. read more

I was shopping online for weeks, and could not find a couch that fit my style and color palette. Most online stores also had 8+ week delivery timeframes, due to current supply chain issues. I decided to try shopping a few local stores, and came across Zozi's Loft. The manager was super helpful and patient with me as I shopped and decided between their multiple great couch options. I was able to customize every aspect of the couch, including size, color, fabric, and cushions. Best of all, the couch was delivered in under 3 weeks - even faster than initially promised. I highly recommend Zozi's!! read more

I can't recommend Zozi's Loft enough. The owner Richard is a gem of a person - he is trustworthy, honest, and runs an amazing business. I ordered my sofa from Zozi since it is impossible to get furniture right now and he was able to make a fantastic custom sofa that looked exactly how I envisioned in a matter of weeks (right now big box stores are delivering in 6-8 months). When there was an issue with the sofa, Richard was extremely responsive and texted me back immediately. You can really tell he cares about his customers and their problems. He researched it, and immediately took care of it with absolutely no pushback, even though it was a hassle for him to do. Thank you Richard for an amazing experience - I have already recommended you to several of my friends. read more

Went in to get a leather couch, realized that it was going to be just as gorgeous and thousands of dollars less if we went with fabric. We were able to select the style we wanted (chesterfield), the exact length, and the fabric -- tons to choose from. Loren was the perfect mix of attentive, knowledgable and friendly! He let us take our time and did not pressure us. We looked at some faux leather and fabric selections, then came back in a couple weeks to make our selection -- we wanted to think about what color we wanted. Maybe 5 weeks later we got a call letting us know that we could get it delivered the next day for only $90. Such an easy process and we LOVE OUR COUCH! If we ever move out of our tiny SF studio, we'll definitely be back to add to our apartment! read more

Zozi's Loft - Our chesterfield couch! 74" long. So comfy and gorgeous - Furniture Stores Near Me - San Francisco, California

Awesome little spot. We went there looking for a couch, and 3 visits later we have a couch, a cow hide rug, an orange stool, an ottoman, and a pouf. The staff was very friendly and the prices are great. This place has affordable, quality goods. Be sure to say hi to Dante the Chihuahua. read more

Zozi's Loft - Our new living room, thanks to Zozi's (sofa, cow hide rug) - Furniture Stores Near Me - San Francisco, California

Lots of great pieces in here and Richard is extremely helpful. Will be back when needed!

I have been waiting for Richard for almost a year now to repair a broken dresser that he delivered to me. Just to find out that he never stopped the billing with Acima and I now own $3000 for a dresser that was worth $1200. Richard never sent a repair man and never cancelled the order. He has delivered broken and scratched furniture to me before and waived some fees to make up for it. But this is unbelievable. Richard and his business are both very unprofessional! And to top it off, I posted the same thing a few days ago on the Zozi's Loft FB page and just received a threat text from Richard... "Two can play at that game you want to give me a bad review I'm going to find out what the ethics violations are for receiving furniture and not delivering any services you don't know who you're fucking with" It appears that Richard handles negative reviews with threatening texts! What a shame. Richard, look at all the other poor reviews you have. It's clear that you over promise and under deliver, AND don't tell the truth. It makes me question your other "5 star" reviews. So many of the negative reviews reflect almost exactly the way I was treated. You promised to fix the dresser. Never did and told me that you'd write it off and have your guys pick it up or I could keep it. You never came and got it and according to Acimas (finance company) you told them you were fixing it and instructed them to continue to bill me. The other times that I have financed furniture with you , I always paid it off early to avoid interest. AND, BOTH times you have begged me to "lie and tell acima that I got the furniture when i left the store. Or else, you wouldn't get paid right away" Just shady all around! WATCH OUT CONSUMERS! BEWARE!! read more

Recently relocated from NYC and was in need of a few pieces of furniture. On a tight budget because of a surprise kid, I wanted to get reliable/resistant pieces without spending a fortune. One sunny day, I stumbled upon Zozi's Loft on my way to Trader Joes. Met Bruce who took me through both sides of the store and had me browse through some catalogues. I wasn't in the frame of mind to furniture shop so decided to visit another day. Besides, Bruce was a real charmer and kept my daughter entertained while I browsed. We women are so indecisive, so a bazillion visits and catalogues later, I ended up getting a dining set, bookcase and side chair. Richard and Bruce were extremely great at helping me choose great looking pieces within my budget. As I mentioned before, we women are so indecisive, turns out the chair I picked wasn't what I expected. Called up Richard who blew it off like I wasn't his worst pain in the butt customer. They picked up the chair without questions, I went in and found a chair from the showroom. Turns out that chair was more expensive than the one I previously returned. Once again, Richard blows it off like no big deal, you like it, it's yours! At this point I'm thinking damn, I should have said I liked the even more expensive one...! Anyhoo, got the chair delivered the same day, and they didn't even charge me extra for the second delivery. If everyone in SF is as great as the people at Zozi's Loft, then I'm never returning to the East Coast. Very satisfied customer!! read more

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