I experienced multiple long hold times on the telephone from exceptionally rude and unprofessional receptionist's while trying to schedule a new patient appointment. I asked to speak to the office manager and was transferred to another receptionist who I asked to speak with the office manager and she transferred me to another receptionist who eventually transferred me to the correct person. After reading reviews online I decided that it wasn't worth the hassle to be seen here. read more

Great bedside manner! Surgeries were unremarkable. Feeling great! Love only needing reading glasses after bifocals for 40 years

I have a very close friend that he has macular degeneration and also pressure in her eyes they keep giving her eye drops that are burning her and making her vomit and giving her headaches instead of addressing the issue and then they order drops better insurance doesn't cover instead of calling the insurance company or making sure it's covered before they order it. She is constantly in misery, they do not call her back, which leads me to believe that the front desk is staffed with a bunch of incompetent people. She has been told that if she calls on a Saturday they were going to charge her $100, and that she should go to the emergency room. If she goes to the emergency room ,they are going to charge her and then they're going to tell her that she needs to see her eye doctor - so it's a catch 22 and a vicious cycle with this company and I do not recommend them. read more

The doctor did not warn me that this was a steroid ointment, so I had no choice but to continue using it. I was diagnosed with blepharitis, and the doctor told me to apply the ointment twice a day. It severely dries out my eyes, while the entire eyelid becomes greasy and sticky. After I stopped using it, the area around my eyes where I applied the ointment seemed to have developed a burn. The skin is completely dry, red, and inflamed. It's unclear whether things were better before or after using it. On top of that, I was hit with a surprisingly large bill, even though I was initially assured that everything would be free for me. They saw my insurance and claimed that it would cover everything. This turned out to be misleading, and as a result, I no longer feel like dealing with them. read more

We used this practice for a couple of years but finally gave up and moved to another practice. My mom was being treated for vision loss due to glaucoma. The doctor was good, but the desk staff is awful and wait times are horrible, I can't tell you how many times I've called and been put on hold for 30 minutes, then transferred to a voicemail and never called back. We've been trying for months to get her records and we are ghosted every time. Poorly run business. read more

I had a wonderful experience with Dr. Raman Michael at this facility. Both my eyes went thru cataract surgery and the experience (I have anxiety) was truly remarkable. Thank you! read more

Dr. Senad Osmonovic is great. But that is the only thing good about this practice. The technicians are not very friendly at all, but the front desk staff are extremely rude. After going there 3 years in a row for annual exams, and having the same experience each time, I am done with this place. I'll be looking for another opthamologist for my future exams. read more

I went for Dr. Smajo S. Osmonovic. (Glaucoma Specialist) and also, his son Dr. Senad Osmonovic. The Office workers are not efficient at all. read more

More concerned about money than patients care. Expect to pay your copay. 40 dollars for eye glass prescription or 80 for contact prescription. Plus you will have to return for additional treatment, tests or follow up. All while, being treated badly by the receptionist. read more

I ended up coming here because I was diagnosed with cataracts at an early age. Originally I was scheduled with another eye physician, but they were unable to work with my schedule, so I called AEP who got me in right away! Personally, the wait time wasn't bad at all. I don't think I've ever sat in there for longer than 10 minutes. The front desk staff are always polite, and willing to work with your schedule. Everyone here is so professional as well, and they make you feel welcomed. Dr.Dikopf is my doctor and he's fantastic. I had both my surgeries done with AEP and I'm so happy with the results, I can finally see clearly again! Though I will say the only problem I have is the parking lot. I wish it was bigger. read more

Great Doctors, Good Techs, Horrible front desk staff, and practice manager. And customer/patient service is deplorable. If you could skip the front desk, inadequate scheduling, and poor attitude (and long waiting times) this would be a great place but there is more good than bad. I have asked for copies of my annual exams to be sent to my Primary Care Doc and another Specialist and each time I had to ask 3 times for this to happen. And the icing on the cake is when I was scheduled for a follow-up appointment on Monday, December 26th (the Monday after Xmas). I thought that was strange, so I called and the front desk confirmed my appointment, followed by a daily text reminder of my appointment. But...guess what? I arrived right on time (a 45-minute drive for me) and at 845am there was no one at the office because it was CLOSED for the holiday. Sorry, no excuse for that. Now I am changing doctors because I can not put up with this incompetence, I have asked now twice to have my medical records faxed to my new Opthomologist, and no reply. I hope the doctors read this review because I can't believe they find this poor management of patients acceptable. Go elsewhere. read more

The wait time is too long at this office. They are taking too many patients and cannot handle them in a fair amount of time. There is not adequate parking. read more

Dr, Senad is the best. I have been seeing him for years and he basically saved my vision so I could continue to work. In regard to the efficiency of the office staff, I haven't found wait times to be extraordinarily long - certainly not any worse than at any other provider office I've been to. And I've always found the techs to be polite during examinations as well. read more

I'm not sure what these poor reviews are about because I love everyone at Arlington Eye Physicians! The doctors and staff are amazing! My doctor is Dr. Snead, and he's attentive with incredible bed side manners. He's funny and knowledgeable. This place can get a little hectic since it's so busy, but it's worth the wait. read more

This is the worst place for service. My son arrived at his appointment today and was told it was cancelled because he hasn't been seen there in over 2 years. So he would be considered a new patient. They never called me, him or emailed me as he uses my email address. Their staff is absolutely the worst. I DO NOT RECOMMEND THEM read more

I will start by saying that I've been wearing contacts for 25 years and glasses for 26. I have also moved a lot so I've also been to numerous optometrists and ophthalmologists in my lifetime. I had a visit today and it was the worst experience I have ever had at a doctor of any kind. Unfortunately, it had nothing to do with the actual doctor I saw, Dr. Dikopf, but everything to do with the rest of the staff. I should have known things were not going to go well, when I called to make an appointment and had to deal with one of their rude receptionists. When she asked for my insurance I told her I had an HMO and she said I needed a referral and I said I had one. She hurriedly snarled well bring it with you when you get here for the appointment. When I said I have a referral I'd number, is it possible for you to look it up? She said I don't have time. Well okay. I chalked it up to she's probably having a bad day. When she asked for the reason for my appointment, I said I need a contacts and glasses prescription as well as a general check up because I'm diabetic. Okay, appointment made. Now it's the day of the appointment. My appointment was at 4, but since I'm a new patient, I know to get there earlier for paperwork, so I get there around 3:50. I check in with a pretty nice receptionist. Seemed like she was helping out for a bit because it was crazy busy when I got there. Then I get ordered around a bit by the other 2 receptionist. They were so catty to the nice receptionist, rolling their eyes at her. I'm told to fill out some paperwork in my car and come back. So I hustle out to my car, fill out the paperwork, and come back, where I'm told to take a seat and wait. While I waited, I had the wonderful experience of listening to the receptionists be rude to people on the phone and also watched them be rude to many of the elderly patients that walked through the door. Again, I should've known things were not going to go well for me. Well, after about an hour, my name finally gets called! Yay! I'm on my way to a new prescription! Well, so I thought. We go through all the metrics, my eyes get dilated, etc. I see the doctor, everything looks good, yada, yada and he says I just have to go back up front and they will give me new prescription. Yay! I try to be friendly to the receptionist and she's not having it. Okay, seems like she's not having a good day again. My eyes are dilated so I finally look at my paperwork in the car where I can sit for 2 minutes and focus. Well, I only have a glasses prescription. So I go back inside and nicely tell the receptionists that I was supposed to get a contacts prescription and never got one. The girls say let me go tell the doctor. I wait and maybe 15 minutes later the doctor comes out and says oh you're still waiting? The receptionist tells him no, I told Ricky. So I continue to wait. i wait 15 more minutes and Ricky comes out and asked me what happened so I tell him. He says who was your technician so I tell him. He takes my glasses and goes to the back. Ricky comes back and proceeds to tell me that I'll have to come back for another appointment and that I will be charged $100 for that appointment because they didn't take my measurements for contacts. Excuse me? What the hell were you guys doing for the last 2.5 hours that I was here? He also proceeds to tell me that they never take these measurements in one sitting and it's always 2 appointments. Again, I've been wearing contacts for 25 years and it's always been one appointment to get prescriptions for contacts and glasses. I say I may have the prescription from my optometrist that I went to last year and he says why don't you just go there? Because I needed to see an ophthalmologist for my diabetes Ricky and since he can give me my prescription too I thought I'd save myself time and money by doing everything in one trip! And then a Ricky tells me he couldn't possibly use the information from my optometrist because he can't use someone else's measurements, he has to take his own, and I should just go back to my optometrist. I couldn't argue with him anymore because he just wasn't understanding what I was saying, nor was he looking for a way to rectify the issue. So I left to Ricky and the 2 receptionists cackling behind me. I will NEVER return to this office again. I will also be talking to my general practitioner about my experience so that he knows to no longer make referrals to this office. It's a shame because the doctor was actually a great guy. If only his staff was nicer. read more

This is not the place to go if you have an eye problem unless you like to wait a very long time. Their practice is more Optometrist related and selling glasses. Staff is rude and they overbook so your wait times are long. If you have eye issues such as cataracts or glaucoma etc go elsewhere read more

I had the worst experience in this practice, because of the wait time and Dr. Senad. 1. When I went there for the first time, i had a eye infection. I sat in the lobby for almost 40 mins before the nurse finally called me. After the nurse did her thing, i waited another 20 mins before finally seeing the doctor. The receptionists were not very welcoming and helful during the process. 2. Dr. Senad was the major reason that I highly dislike this practice. He came across as arrogant and impatient. He seemed to be annoyed by my request of raising the machine a little higher so I can comfortably put my chin on the machine. He also gave me an eye drop (Altropine) for dialating my pupil. He failed to mention that one drop would keep my eye to be dialated for the next half month. This has caused me great pain and huge inconvenience to work in front of a computer. I went to another practice which eventually treat my infection well. The doctor has mentioned that there is no need to use Altropine at all. What the hell, Dr. Senad! read more

Very poorly managed office that doesn't handle any billing issues. If you have one, you will be told you will receive a call back each time you call and you will never be contacted. The physician I saw was decent with an okay bedside manner. read more

Arlington Eye Physicians is an excellent office. Everyone on staff is friendly and helpful., including the doctors and optician. They all do whatever they can to accommodate each individual patient. I've been going there for many years and have recommended them my friends. If you have eyes that need care....this is the place to go read more

HORRIFIC STAY AWAY my appointment was for a lump in my eye. I called 15 mins before my scheduled appointment and asked if he was on time and was told yes, I arrived on time to have to wait 1 hour to see this doctor. Whilst waiting I heard him on the phone outside my room talking to another doctor about how they should refer patients to each other and he proceeded to ask him "what ever happened to that crazy indian couple" and laughing about these people. when he came in he proceeded to check my eye for a previous issue and I told him that was not why i was there, there was a lump in my eye. He ignored me and said to come back and I asked him what about the lump, he told me and I quote "I DON'T KNOW WHAT THAT IS". To say he was in the room for a total of 3 minutes would be an overstatement. I was so shocked that I left and called on my way home and asked why didn't he check my eyes. The receptionist was rude and asked for someone to call me back and explain, she hung up on me. The entire staff are extremely defensive when you talk to them also. I HIGHLY recommend you look elsewhere for a more professional practice, these are your eyes and I don't recommend having them cared for here. read more