I have never had a better experience in my life with this Eye service company they have been excellent in their services it was a very good experience read more

I saw Dr Thoms for a eye check up. The office staff was very pleasant and my visit was great. Dr Thoms did a thorough eye exam and recommended a better contact for me. read more

This office was a good office when Dr. Kozial was still there and Dr. Thoms was there full time. The departure of Kozial whom has retired and Dr. Thoms now a part-time this practice had gone way down in regarding patient care. In 2023 my husband was having issues with his eyes of redness, watery drainage as well as eye pressure issues starting of glaucoma. They prescribed an eye pressure eye drop with preservatives and also said he had starting of conjunctivitis in his eyes as well. He went for a follow-up in regarding the redness and watery eyes and his vision changing to where he could not see. They ignored his concerns and told him to continue to use the prescribed eye drop which he was allergic to. He called and they send him to a glaucoma specialist. By the time he was able to see the glaucoma specialist both of his eyes the retina became detached at the same time in both eyes. The glaucoma specialist cannot prove it but it is very possible the eye drops he was given for eye pressure was a steroid drop with preservatives caused his eyes to become very soft and caused his retina detachments in both eyes. Now after 2 years of treatment of retina re-attachments he is still blind. Just maybe if they would have listened to the allergic reaction to the eye drops and had him stop them and prescribed something that is preservative free this could have ben avoid his retina's detaching in both eyes? No way to prove for sure it but very disappointed with the Dr. decision to continue to using the drops he was given. Sadly he never going back even though he likes Dr. Thoms very much a very caring Dr. and very highly educated She was not on staff full-time to take of his needs and concerns. This practice went from a 5 star with Dr. Koziol to a 2 since there is not full-time Dr. that is competent with patient care. Now his current glaucoma specialist has him on preservative free eye drops and eye ointments. His specialist has found he is allergic to all steroid eye drops, eye ointments with preservatives and has to stay clear from them all. read more

Dr Ali is warm wonderful understanding and listens . My cataract surgery went amazing. My vision is so clear, I can see for miles. read more

I was referred to Dr Boundaoui for cataract surgery. He was extremely thorough and concerned that I get the right type of lenses as I had astigmatism. I thought his office was very professional. The process for the surgery was detailed in a brochure that I could refer to when needed. The day of the surgery was easy and the hospital staff made me feel relaxed about the whole process. I was given a follow up appointment for the following day and Dr Boundaoui checked my eyesight and I have 20/20 vision. The second surgery was performed in the same professional way. After wearing glasses for over 50 years I now have 20/20 vision. I don't even need to wear readers! I've been very happy with the service I received and would highly recommend Dr Boundaoui to everyone. read more

I am/was a first time patient/customer. (Background: I've been wearing glasses since 91 and contacts since 98) I had a full eye exam and got a pair of trial lenses. Following my appointment I was informed they no longer accepted my insurance. Side note my doctor/ salesperson was nearly silent and barely said hello and good morning before slapping the Phoropter (vision test machine) against my face. Which is frustrating since I was told otherwise when I made my appointment, 6 weeks earlier!!' A few days later I realized the trials weren't quite right. It happens, no ones fault. However for follow up appointments they only had midweek, midday appointments unless you want to wait 8 weeks. I tried twice to schedule in opportune times slots. Both times I had to cancel for work. Once was a last minute business trip, the other was one of those unplanned catastrophes at work. That said, it's the middle of the week and I'm not wealthy or retired. When I made a third attempt the receptionist made some snarky comment about my canceled appointments. I've decided it's worth going into my pocket to go to my former ophthalmologist in the City even though I live down the street. Not sure if this place is running some Medicare scam or they just prefer patients that do not work and or are retired. I won't be returning. I wonder if the people who run this place have any understanding as to why the average person with minor vision problems prefers a lesser skilled vision center in the mall over years of experience that establishments like this one usually bring to the table. read more

Have been in Dr. Larry Auerbach's wonderful care for years. He is the best. Great eye M.D. and wonderful bedside manner. The office staff is wonderful and very helpful. I recommend them highly! read more

Terrible. This seems to be a Medicare scam or something. 1. A large number of elderly patients bused in from some care facility. 2. They accept no insurance up front and you must pay. This would not be an issue if it didn't seem that the staff could care less about any customer. Furthermore, the doctors manner was rude, even after making me wait 30 minutes. To top it off, I needed to speak to the doctor a few days later and the only option was to leave a message with the receptionist. No email, no voicemail, nothing. HELLOOOO this is 2016 not 1985, direct vmail and/or email are a must for patient interaction. I WILL NEVER GO BACK DUE TO THE EXTREMELY POOR CUSTOMER SERVICE OF BOTH THE DOCTOR AND THE STAFF. read more

Dr. Thoms is a fantastic doctor of which I would never hesitate to go to. She also has other doctors in her office, they deal with contacts for your eyes. I can NOT say ENOUGH about Dr. Nicole Kosciuk! After weeks, no months, of going back and forth regarding a contact for my good eye, the right fit for distances, Dr. Kosciuk got it in 1 visit to her. She was able to accomplish me seeing perfectly in 2 different trial contacts. If you are having any problems with your contacts and need to find a doctor that can help you immediately, Dr. Kosciuk is your doctor. Karen K read more

My wife needed a replacement contact. Called the lens person to get a replacement. Left 4 messages and received no return calls. She went there in person and they did not let her see them. They took a message. She finally called the office manager in frustration. They took a message and the manager did not call. Changing doctors today. read more

My concern is with their billing department. I paid a $52 co-pay at the time of my appointment. A month later I got a bill for an additional $20 and sent in a check. One month later I got another bill for $94. At that point I called my insurance company who told me that they had covered the entire bill except for a $30 copay. My insurance administrator put me on a 3 way call with Koziol-Thoms and they admitted they made a mistake, and instead of me having to pay an additional $94, they were now sending me a check for $42. This does not seem like an honest mistake to me. I am very suspect of their billing practices. read more

Somehow I got something in my eye and was in horrible pain. Walked in here and they were obviously busy but saw that I was in a lot of pain. The lady at the desk immediately asked if I could be squeezed in. I only had to wait about 10 minutes before my name was called and 20 minutes later I was walking out the door. Everyone here is very friendly and I would recommend this place to everyone read more

I have been waiting for 40 minutes for my "follow up" appointment which the doctor thought necessary for a routine eye exam. An absolute scam and complete mistreatment of patients. No one has any idea what they're doing and I will never do business with this absurd office again. Paws off my eyes!!!! read more

Koziol-Thoms Eye Associates - Optometrists Near Me - Arlington Heights, Illinois

As someone who owns his own business I would be horrified and possibly out of business if my employees treated customers like this. I interacted with three administrative employees and one vision assistant. they were all rude and seemed put off to have to engage with a customer. Moreover, their systems were slow and inefficient. additionally I was asked to arrive at 10:40 for an 11 o'clock appointment. I was called in at 11:25 to see the vision assistant she proceeded to ask me all of the questions that I had just responded to on the various forms that they asked me to fill out when I checked in. The doctor I saw was thorough, engaged and very professional. Otherwise the experience was definitely a one star experience. If dr koziol reads this I'd encourage you to call me. read more

I read the review about the woman waiting a long time, and I have to say that that's never been a problem for me. Quite to the contrary--I switched to Dr. Thoms because my previous eye dr made me wait! Everyone is so nice at this practice--very kind especially to the older folks. I'm usually the youngest (at age 54!) by a long shot! read more

This place is ridiculous. My mom has an 10:30 appointment. Arrived at 10:15 (I brought her in case they dilated her eyes and couldn't drive) and she was taking back for one test at 11:15. My daughter who is 5 came with because we were going to do lunch and shopping afterwards. It is now almost 12:30 and the doctor saw her for 10 seconds and said she'd be right back and my mom is still waiting. The nurse was incredibly rude to my daughter who was being nothing but polite and trying to tell her that she saw an eye doctor as well. Two hours for a pre op appointment for lasik surgery? Ridiculous. I do not recommend this place at all. read more

I don't normally write reviews but now I'm so aggravated, I will. I came here for a contact/eye glass appointment over a month ago. I was excited to get new glasses since mine were probably 20 years old. I came on a Saturday morning, didn't want to be seen. The staff was friendly for a Saturday first patient of the day. After the appointment, I thought that someone would help me pick out frames. No one made mention of it and when I asked they pointed me into another room. No one came to help me there either so I looked at a few frames and left. I've been to eye doctors before and I thought it was customary to help patient's with an up-sale like glasses? I left there and went to Sam's club and bought my glasses. Fast forward until now, I went back to Sams to get contacts. They said my doctors office had to fax a Rx for contacts. I called them on Friday and they said they would right away. Went to pick my contacts up on Friday night and no Rx was faxed. I called Dr. Koziol's office 1st thing on Saturday morning and the woman I spoke with said she would fax the contact Rx right away. I called Sam's at 2p to see if I could pick up my contacts and they mentioned that my doctor needed to fax the Rx. They only faxed one for glasses. Now I'm out of luck all weekend because Dr. Koziol's office is closed. The answering service can't help me of course and now I'm out of luck. I don't think I'll be going back to this place anytime soon or at least until they get their act together. read more

Horrible service. After my appointment, I was told by the receptionist that my prescriptions (contacts and glasses) would be mailed to me. 2 weeks later, still no prescription in the mail, I had to call the office again. It took me several days to actually get through to someone, as the lines were always either busy or they didn't return my voicemails. Once I FINALLY got a hold of someone who could send me my prescriptions, they offered to fax my contacts prescription to Costco for me. When I went to Costco to order contacts, I found out that the prescription the office wrote DOESN'T EVEN EXIST for contacts! I have been wearing contacts long enough to know that once the power is stronger than -6.00, they only go up in .50 increments. Any respectable ophthalmologist should know this. They wrote my prescription for contacts for -8.25, so Costco couldn't even fill it! I had to go through the whole process of leaving voicemails and trying to get through again, only to be told that I wasn't justified to be upset about this and it is "wasted energy" (exact words). I will not be returning and do not recommend this office. read more

Considering the urgency of the situation we had, we were very pleased at how this location facilitated our needs

As a first time customer, my appointment was 10am and they finally saw me at 10:35am. Spent more time with the tech than the doctor. Plus the tech did the eye exam, really? She spent 5 minutes on it. Said my prescription did change much. In comes the doctor, precedes to say, you have thyroid eye disease? What? Just by looking at me, was her determination. They dilated my eyes, which took 5 hours to wear off. Didn't advise any details of looking at my eyes with the bright white light machine or anything else. Plus be ware, they only take regular insurance if you have eye insurance like Eyemed, you'll have to file a claim on your own. Upon checking out, which I had no idea what the process was, walked by an older lady, she belted out, "where are you going"? Geez, where is your manners? Took her 10 minutes to check me out and then I didn't even get a receipt, she was rude about it, when I asked, and said the doctor was still in my record. I walked away, went over to their optic shop, what a joke, I was looking for a specific frame with the sunglasses attached, the tech had the personality of a nat. Said there are 4 over here and walked away. I looked at them and walked out the door. I won't be returning. What a disappointing visit. read more

I have seen several different doctors in the practice. They have handled issues with compassion and skill. Their front office staff has been very helpful, particularly with scheduling and billing. The waiting room is usually full, but they do move patients through efficiently. If I have a time crunch, I try for early in the day to make sure I'm in and out quickly. read more

Calm, efficient office. Polite, accommodating staff. No waiting time (as soon as I was done with filling forms, I was taken in). A very short wait time between the nurse and doctor in the room. Reasonable advice. I am VERY satisfied. I had LASIC there in 2001, correction in 2003, visits since then, and now that Dr Koziol is retired, I switched to Dr Thoms. What office are those negative reviews for??? Certainly I have not even ONCE had a negative experience with this practice. read more

I don't know where these bad reviews are coming from. My doctor is Dr. Thoms. She's very thorough, efficient, and personable. I've never had a problem dealing with the front office staff. I have had to wait 5-15 minutes for my turn( beyond the appointed time), but I doubt it has anything to do with over-booking. I don't expect that each patient's exam can be assumed to be a prescribed length of time. read more

Absolutely the worst front office staff imaginable! I have been a patient at this office for over 3 years and every time I walk in, I cringe at how patients are treated when they arrive. I feel as if I am entering a free clinic and they can't be bothered with me. I have never seen any of the women up front smile or greet a patient upon arrival or departure. On average, I wait 30 minutes to see an eye doctor and therefore have witnessed a lot of bad behavior from staff in the waiting room. Today, I asked for a copy of my bill so I could have an itemized report of what I was paying for. She rolled her eyes, raised her voice and began arguing with me that my bill was for my cataracts. huh? I've never gone to this office for cataracts. I have even mentioned this treatment to the different eye doctors I see. They politely nod and pretty much tell me I should contact Drs. Koziol & Thoms directly. In the past, Dr. Wendel, who is no longer with the practice, was my eye doctor. He was an amazing doctor! I wish I knew where he is currently practicing. I now see Dr. Sheila Goyal. She is professional and kind. However, the world's best eye doctor is not worth seeing when one is treated so poorly by a front office staff. If I could just skip check in and go straight to the doctor but unfortunately, I can't. Today was my last visit! read more

This doctors office is absolutely terrible. It is nearly impossible to get ahold of anyone to make an appointment or order contacts, they screw up billing like 100% of the time and give you crap for it and are always unavailable when you call to try to work it out. The doctors are mediocre at best. I've had issues with pain in my eyes for over a year and have gone 3 times to them. Each time they give me another eye exam (and charge me even though I don't need 4 eye exams in a year) and nothing else, and charge you an arm and a leg (and usually screw it up- like for instance they sent it to an incorrect address and then billed me all these late fees because I didn't get the bill). Dr. Koziol is well known for eye surgeries, but for everyday eye exams you can't get into him anyway, and even if you could it is not worth the crap the office puts you through. Most unprofessional doctors office ever- STAY AWAY! read more