SO appreciate this kind business. They serviced my dad's 2-family in Medford for many, many years. When my dad started having dementia, and then Alzheimer's, they were nothing but kind and supportive when the oil ran to nothing or we needed immediate fill-ups or service. In addition, when his house was sold and forgot to cancel the service contracts, they credited back the service contract charge when I discovered it. Good people! read more

I have nothing but praise and appreciation for Matt and his team at Arlington Fuel. They are so knowledgeable, transparent, and patient. They go above and beyond when answering questions and addressing concerns. I pay $299/year for their Total Comfort Protection Plan, which includes an annual evaluation and tune-up for my oil/water heating system. At his initial visit in Fall 2023, Matt spent additional time out of his day to give me a detailed and accessible overview of my system, since I was new to oil heating. He pointed out details specific to my house/plumbing system, and taught me preventative care. Fall 2024, his employee Mike came by for the annual tune-up. Mike was just as patient and knowledgeable, and immediately addressed the issues I brought up (faulty basement thermostat and a noisy radiator). I highly recommend switching to Arlington Fuel if you value personable and prompt customer service. read more

Stay away from this place. Arlington Oil is very quick with their services, however, it is very lack of organized and their contract is very vague which won't protect you from future conflicts or arguments. They will find all the possible excuses to charge your extra money. Stay away. read more

We have been a customer of Arlington Fuel for several years now and will say Matt is one of the most honest and knowledgeable individuals in the business. We have had two incidents now where Matt was able to respond quickly and solve the situation. I would highly recommend read more

After a home inspector found issues with our burner that our previous provider missed, we switched to Arlington Fuel and couldn't be happier. I forgot to schedule an annual service for the burner and understood it would take a while for the visit. Not long after I got a call for an opening, and in addition to fixing the issue identified by the home inspector the technician identified and resolved another problem that could have been a serious safety issue. A couple months later we were without heat when a component failed and Arlington Fuel was in the basement working on it in fifteen minutes. Five star service without a doubt, HIGHLY recommended. read more

It was one of those super cold stretches and my tenant's heat stopped working on Mass Ave in Lexington. I knew that my fuel company had to be balls to the wall busy. It didn't matter, they were there in hours and had the problem fixed in no time. Thank you for going above and beyond. Bill Cusato read more

Matt is the best guy in the industry. He is knowledgeable, hard working and genuinely cares for his customers. If you are looking for a full service company that will go the extra mile Arlington Fuel is the easy choice. His employees are all friendly and willing to explain things in detail. Great family owned business that has been in town for multiple generations. read more

I recently bought a house in Medford and it has a new oil heating system. I had some trepidation about having oil vs gas, but after all the gas explosions in Lawrence etc, I'm embracing being "off the grid". Anyways, I needed a refill and reached out to AF due to their high-star rating. I sent a yelp message, and Matt the owner immediately got back to me for an inspection appointment, and filled my tank the next day. This is clearly a company where service is king. "Service" is not usually something you associate with any kind of utilities, but I've been impressed with these guys so far. I'll continue to use them indefinitely and I suggest you go here first. I'll always support a local, family-owned business that has not only been around for a long time, but one that has clearly not let its standards go! read more

I first started using Arlington Fuel back in 2007 when they installed a new boiler for me. I've been using them ever since. Their service is outstanding. I don't mind paying a tad bit more for oil for the comfort of knowing that they'll be there if my boiler ever goes down. If you use oil for heat do yourself a favor and use Arlington Fuel. You can't go wrong for service or oil delivery. read more

Nothing but top notch service. The service contract is comparable to other companies service techs are top notch. I was suprised by the bad review above I guess not getting something for nothing is enough for someone to post a faulty review and how refreshing to see the owner respond and explain again top notch highly recommend. read more

We started with Arlington Fuel in 2009 when we bought our 1st home. We knew nothing about heating, but Arlington Fuel was there for us. They helped us install a new top of the line boiler rig for very little cost using the MA heat loan program. We save so much money with our system's efficiency, it has paid for itself by now. The service you'll receive, along with the wisdom of experienced pros is invaluable. They have never "made excuses" or "charged extra money". They are extremely organized, showing up every fall for boiler maintenance - no charge. They are indeed "very quick with their services", and that's because they're local, engaged, and professional. Their fuel delivery is exceptional; they drive slow and careful around the neighborhood, and will deliver your fuel even in 3 feet of snow or a nor'easter. No conflict or argument here, Arlington Fuel is Top Notch! read more

We've had nothing but an excellent experience with Arlington Fuel. We've been using them for 3+ years to fuel our home; which has a very old (1920's) steam heating system. We called them recently because of a few issues with the old radiators and Matt was not only quick and good at his job, but he was also extremely knowledgeable about his trade. He explained exactly what he was seeing and doing in a way that was easy to understand. He also kept in the loop about trends in the oil and energy industry -the market prices, what economists area predicting, etc. I highly recommend them! read more

Matt provided us with superior customer service! He replaced our hot water heating with a system that never goes cold, I can do laundry and wash dishes and shower now all at once. He explained we could get a rebate from Mass Save and submitted all the necessary forms for us. When they first denied our rebate, he submitted another invoice with an explanation as to why we qualified and sure enough, we were refunded the $500 we were entitled to. One time, on a very cold winter day, our heat and hot water stopped working. I called him and he was here in 10 minutes and everything was fixed immediately, and has been working like a dream ever since. I was amazed how quickly he came, and we live in Woburn, two towns away. He is reasonable, professional and dependable! read more

I've depended on Arlington Fuel Oil for over a decade (starting with Matt's father), and they've never failed me! They go beyond the basics, finding solutions for problems, and providing good advice as well as good service. read more

Like Marion, we started using Arlington Fuel Oil over 35 years ago when Paul was running the company. Matt worked with Paul for years, then took over when his parents retired. They have never failed to come out and fix a problem regardless of the inconvenient time or weather. I agree with Marion that they go beyond the basics, finding solutions for problems, and providing good advice as well as good service. We feel they are the best. I don't really feel it is fair for their rating to suffer because a neighbor had a bad interaction with a driver. We think Matt is great, and does a great job of running the company. read more

Great company; been a happy customer for 12 years. Replaced our oil tank a week before Christmas a few years ago; never a long wait for a call back. And we never run out of oil! read more

We had been purchasing oil from a different local vendor for years, and somehow got on their will-call list without our knowledge and likely after a miscommunication. Well, two days before Christmas, we noticed our oil was low... really low. It was clear we weren't going to make it through the Holiday with heat. We tried to arrange a last-minute shipment and, after begging for a shipment, were told that this was 'our problem' to solve. So, we looked elsewhere. We noticed that Arlington Fuel had great reviews on Yelp, called, and within 30 minutes, had a full tank of oil. It was clear Arlington Oil went out of their way as well- these guys were super busy and didn't need to fit us in. Thanks for saving our Christmas! read more

They are very sleazy, they delivered additional gallons of oil and charge you more than you actually requested. Do not let their advertised price fool you. When I tried to solve the problem, they told me they would pump out the additional gallons, girls ( Taylor & Margo ) in the office are incapable of any common sense. Owner never calls you back to solve the problem. Do not fall into their deception, they are very shady! read more

I've been with Arlington Fuel since I bought my house 4 years ago. They replaced my boiler, gave me insight on removing an old oil tank and have delivered great service anytime I have had a heating problem since. Outstanding Customer Service. read more

Arlington Fuel is a great heating oil company to work with. The family that runs it are really decent people. Last winter, I needed a new boiler and they quoted me a good price and got it done right when I needed it -- that is to say between Christmas and New Years Eve, despite a huge snow storm the day after Christmas. They really saved my bacon and couldn't have been nicer about it! The fuel service is excellent too! They have also given me good advice about other people to do work on my house. For anyone looking for a heating oil company, I highly recommend Arlington Fuel. read more