My husband & I have gone to Arlington Vision for almost 40 years. John Dunn has been wonderful to us both. I have developed eye issues as I aged. I have had some complicated prescriptions because of this. If John has a question he goes right back to the prescriber for clarification. John has a wide selection of frames. Over the years I have come to rely on John to help me pick them out. He always shows me two or 3 frames & inevitably I usually settle on one that he selected. We are hard on glasses in our house & John has helped us in a pinch over the years. I wouldn't go anywhere else for glasses & can't recommend them highly enough. read more

Very knowledgeable, great business with lots of selection! My wife has been a happy customer for many years and I had a great experience there. read more

The visit was good, the doctor was pleasant. Some of the tests were performed by someone other than the eye doctor which I found odd. I also asked for my prescription so I could buy my glasses elsewhere.... The FTC (Federal Trade Commission) Requires that eye doctors provide you with your prescription without asking for it. I not only had to ask but they acted annoyed that I had asked. I'm not going to pay and extra $100+ for glasses when I can get them cheaper With a better selection elsewhere. According to the FTC "They also may not disclaim liability for the accuracy of the prescription if you purchase eyeglasses elsewhere." I received a letter attached to the front of my RX saying that if I purchased glasses elsewhere they were not responsible and that I will get what I pay for. I have a friend with an upcoming appointment in the next month and if this person is also not given their prescription without asking and if they are given the "disclaimer" not permitted by the FTC I will file an report. Fines for not following FTC rules can result in a fine up to $10,000. I would prefer the clinic to just follow the laws instead. read more

I went in for my 2 yearly eye exam yesterday and doctor confirmed that my prescription has not changed and lenses put in by John are NOT according to prescription. So in summary, first John puts in incorrect prescription, second, does not own his mistake, and third 'corrects' his error by putting in prescription that is not per my doctor. I would also like to point out that he kept complaining about how the DOCTOR has written (computer generated) prescription in an incorrect format, and that he cannot understand it. I had to remind him that it is by a doctor associated with HARVARD system. Thanks John for eating my $200.00 plus!!! My advise to all STAY AWAY FROM THIS PLACE. read more

Great store. Great customer service and selection. Karen and John are really dedicated to customer satisfaction. I highly recommend their Arlington Vision Center. You will happy you stopped in. read more

My family has been getting our glasses from John Dunn Jr. since well before I was born and I continue this legacy to this day, even though I basically live on the other side of the world. Not only is the service top notch, but it's always nice to be known by name. Family run businesses are a dieing breed and I do my best to help keep them alive. read more

I stopped in to find some frames that I could tolerate -- I hate glasses! John was able to show me something in minutes that I really liked. I look forward to returning with an updated prescription. read more

John Dunn is amazing for sure - Not to mention his extremely helpful wife Karen! She has great taste and I ended up with the 1st pair of glasses she suggested I try on...Great service for sure. I love to support small businesses when they're as pleasant as this to deal with! read more

We have been doing business with John for over 20 years and wouldn't go to anyone else. He has a great selection of frames to choose from. Ordering contacts is easy and fast. read more

After reading all the glowing reviews here and with the recommendation of my opthalmologist, took my new prescription here. John Dunn was alone in the store and came to help me select frames. I told him I wanted something similar to the ones I was wearing. He handed me one frame to try and then another. At that point a woman walked in and he left us abruptly to serve her. I thought he would greet her and come back. After 10 minutes of a prolonged conversation with her that showed no sign of ending I picked up my prescription and left. I found this encounter rude and the only explanation I have is that I was wearing jeans and a sweatshirt and she was "well dressed". I will not return. This seems and aberration and i really am shocked at how different it was from what I was led to expect. read more

The phrase "customer service" is inadequate to describe the care and dedication this proprietor pays to his customers. If you come in with a challenge, John Dunn doesn't truck it off to a lab, he tackles it himself like a trained craftsman. Young-ish man, old school devotion to the hands-on task. Contact lens issues? He'll keep trying diagnostic lenses until you're happy. I think he's got a good variety of frame styles for all tastes; he reckons it's not a "Cambridge or Boston" selection. I always find edgy frames to covet among the more attractive conventional styles, though. Being an optician captivated John when he was quite young, so he trained in the practice which he eventually took over. With 30 years under his belt, you can feel confident that you're in the best care. Pleasant staff, attractive store windows. read more

Agree with Eli - I get tempted to go to one of the big chain stores sometimes, but I love the fact that I can walk in and John will fix my glasses, or my kid's glasses, at no charge. He's got all my records from years of buying glasses, tells me whether I should or should not get certain features based on how I use (or, more accurately, abuse) my glasses, and all around has just excellent customer service. read more

I am new to the area, and was wondering where to find an optician to adjust my glasses. Luckily, I found Arlington Vision Center only several blocks away from my condo. When I went in to explain I was new in the area but had my glasses frame in need of an adjustment, I was greeted warmly by the receptionist and promptly attended to at no charge. I had occasion to return several weeks later to get my frames repaired after stepping on them and then again for replacement for a nose pad. Always friendly and most accommodating, I have found a great place to do my "glasses" business and recommend them most positively. read more

I've purchased 2 pairs of Maui Jim's at this location. The second pair I was getting, the owner showed me alternative lines that were less expensive, but 'just as good as' the Maui's. He wasn't looking to make the expensive sale, he was looking to make the right sale for what I needed, which was a second pair of glasses. I went with the Maui's because it's what I know, but appreciated the honesty and help the owner offered. I'll keep going back for any of my other needs. read more

This guy is fantastic. Helped me out of a bind when I ran out of contacts and was going on vacation. Went way above and beyond.

I started going to see John Dunn back around 1985, when I first moved to Arlington, and for 5 years he was within walking distance from me. I've been continuing to go to Arlington to see him for my glasses, even though for the last almost 13 years I've lived about an hour away in Beverly, because of the great service he's always provided. Just a couple of days ago, he proved his worth once again... I'd lost my glasses, just before a business trip to Europe, and John went the extra mile to pick up the right lenses with anti-glare coating Friday night, so that he could make me my glasses Saturday morning and I was all set for my trip. read more

I have known John for many years. From the very beginning,he gave me the best service and most all of he cared about how I felt about everything he suggested. He made suggestions that have truly given me the comfort of eyewear... I moved from Arlington about ten years ago and still John takes care of my eyewear. My husband and I both feel that working with John has given us the peace and security that is necessary to feel comfortable in our glasses/ contacts.. May John and his wife always have health and happiness and continue the valued service he has always provided... Marsha L Narragansett RI read more