Horrible!!!!!!! DO NOT USE THIS COMPANY!!!!! Spent over…read more$1300 for glasses that are garbage! This is my first pair of glasses I have ever needed at age 55. The Glasses I received were supposed to help but what I received was something completely different. I spend alot of time on computers and these are just blurry. They are supposed to be scratch resistant, but they were scratched in the first week by a plastic case. I waited a month to see if it was just me adjusting, but the issue remained. When I went back to Onsite20/20 they told me, "It's too hard to make glasses for everyone and I should use reading glasses for working on the computer"...WTF? really? so I should use a $5 pair of readers? Why in the heck did I need these $1300 glasses? DO NOT USE THIS COMPANY!!!!!

Poor customer service. No phone number. Website was offline for a week and I've had to do all of…read morethe legwork for correcting their mistake.

A co-worker recommended this place to me, and it is almost across the street from where I live, so…read morea bit biased? Maybe. I became a patient about six months ago to get contacts for the first time. This morning I dropped in unannounced to see if they could tell me if I needed a stronger prescription before I ordered my next set of contacts. Without batting an eyelash, they checked my eyes right then and there, wrote a new prescription for no charge, and thanked me for thinking to come in. Does it get any better than that?! Made my morning.

All the men who work in this office are overbearing and kind of creepy. I felt very uncomfortable,…read moreand I normally blow that kind of thing off. All I can say is, I will not be returning to this business when it is time to renew my prescription. No way. Also, the prices of their glasses are truly outrageous. WITH my insurance their prices came out comparable to other places WITHOUT my insurance. Now, my insurance kind of sucks, but their prices are jacked sky high!

Amazing experience, fair prices and excellent eye doctors. Dr. Kayla is an amazing doctor and I…read morerecommend her highly! Kayla at the front desk is a welcoming presence and really enhanced the experience for me! I would definitely recommend getting your eye care done here!

If I could give zero stars, I would…read more I booked an appointment with Dr. Mallory Miller on March 13th for April 1st at 10:30 AM. During the booking process, I completed all necessary paperwork, including submitting images of both my medical and vision insurance cards. Vision North lists United as an in-network provider on their website. After scheduling, I received multiple texts emphasizing their strict 24-hour cancellation policy and warning that unconfirmed appointments would be canceled. I confirmed my appointment several times. Then, on the morning of my appointment, I received a text at 7:23 AM informing me that my appointment had been canceled because Dr. Miller was unavailable--just three hours before I was supposed to be seen. Given their rigid policies, this was frustrating. At 8:13 AM, I received a call from the office offering me a later appointment at 11:00 AM with a different doctor. I rearranged my work schedule again to accommodate. Upon arrival, I checked in and was asked to wait. Shortly after, I was informed that my insurance was actually out of network and that I would be responsible for the full cost of the visit. At this point, it was clear that this office is completely disorganized and unprofessional so I left. In a city like Boston--home to some of the best healthcare in the world--this level of incompetence is inexcusable. Save yourself the frustration and avoid Vision North.

I had a bad experience here last year. First, I agree that Dr. Idrizovic gave me a sales pictch. I…read moreorginally saw another Dr, who was fine, but I was told I had to return to see Dr. I because she was a dry eye specialist. Not only was I kept waiting over an hour for this appointment, but my insurance didn't cover it so I had to pay for it. Dr. I recommended that I have a series of laser treatments at $250 each. AND she told me a horror story about how I could go blind if I didn't do it. Then, when my glasses came in the alignment or something was way off. I had it checked and redone redone twice. The lenses alone cost $650 because they were progressives with prism. (They were never right but I gave up.) When I told them I couldn't see well enough to drive wearing the glasses, they didn't believe me and said I just had to get used to progressives even though I explained that I had had progressives before. So, I had to return three times and wait a long time even though I had appointments. At the time, I wrote a negative review. The owner contacted me and asked me to take it down and he'd give me a free pair of prescription sunglasses lens. (I provided the frames.) I'm submitting this again because it's a year later and I went to another eye doctor. Now, after a good experience at Boston Vision, I know I was right to complain. Sure, prescriptions change, but I found out the contacts didn't even correct my astigmatism, which is the main reason I wear them, and the glasses were way off. Not only that, but no one tried to sell me any lasers or drops or eye masks. When it came to tests, they carefully explained my choices because some were included under my insurance and others weren't.

I found Eyespot through SearchDoc because I needed to squeeze in my annual eye exam before the end…read moreof the year. Unfortunately, I regret not waiting for my regular optometrist. My biggest frustration was the wait time. At my first appointment, I waited approximately 45 minutes past my scheduled appointment time. At every subsequent visit, the wait was at least an hour. In each case, I spent considerably more time in the waiting room than I did with the optometrist. After reading other reviews, it appears my experience was far from an isolated one. The appointments also felt heavily focused on selling additional products and services. I was repeatedly advised about dry eye concerns and encouraged to purchase eye patches, eye drops, and even consider laser treatments. While dry eye is certainly a legitimate condition, I found it difficult to reconcile the extensive recommendations with the relatively limited amount of time spent examining my eyes and my vision. I also paid for what was described as a custom contact lens fitting. To their credit, the office allowed me to return multiple times for trial lenses until we found a pair that worked reasonably well. However, the overall process felt disorganized. During one follow-up, after another long wait, I was asked why I hadn't brought back a previous prescription so they could determine what I needed next. I assumed the office would have maintained those records as part of the fitting process. By the end, I wasn't even confident that the contact lens prescription I received reflected the final lenses we had settled on. The billing was another disappointment. Several charges were not covered by my insurance, and I never felt I received a clear explanation of what I was paying for or why. The distinction between a contact lens exam and a custom contact lens fitting was confusing, and I would have appreciated greater transparency before agreeing to the services. Finally, I wish optometry offices were more upfront about which tests are included in a routine exam, which are optional, and what costs patients may be responsible for. Patients should understand what they're consenting to before additional tests or services are performed. The staff were polite, and I appreciated their willingness to provide additional trial contact lenses until we found a reasonable fit. However, between the chronic delays, the constant upselling, the confusing billing, and the disorganized contact lens process, I won't be returning.

I have been going to Central Square Eye card for years. Dr. White comes across as patient and…read morethorough, taking time to measure and test and then explain the results in an understandable way. I feel fortunate to have a quality optometrist so conveniently located. Many things are equally good online, but optometry is not one of them.

This is a review for Dr. White. I'm a former patient, and now that I've moved out of the area I…read morereally appreciate his competence. I have, I guess, a more complicated prescription: I have convergence insufficiency, and I like to wear contacts plus glasses with prism, but I also like to have the option to wear just glasses. Dr White made this so easy. He's the one who first suggested the prism, which is a huge help for me, and he wrote my several different prescriptions each year like it was no big deal. He made it so easy I thought this was pretty simple, standard stuff. Apparently not! My new optometrist, uh, to put it politely, does not seem to have Dr. White's skill or understanding of prism in glasses. I now realize Dr. White really knew his stuff, which made my optometrist visits a lot easier!

I just had a great experience with Moika at MyEyeDr. I came in to get lenses for some frames I had…read morebought,and she was very patient while I located my prescription information. She also found my insurance info for me and helped me decide what features to get. They also have a beautiful selection of frames there. Even though I already have frames I like, it was very tempting to get more.

Thank you for all the care and support My daughter loves her…read moreglasses! Thank you Dr. Zappala for your thoughtful and insightful care over the past 4 years. The retail shop has a strong selection of frames. Thank you to all the caring folks who took the time to help us make great choices!

I am giving one star because I am unable to give it any less…read more This was one of the most uncomfortable and unprofessional medical experiences I've had. The practice was unkept, cluttered, disorganized, and covered in dust. The trash in the exam room was full, yet I was the first patient seen that morning. Nothing about the environment felt clean or sanitary. During my exam, a bottle of solution with no cap was used and then put directly into my eyes. I was also handed a used, dirty contact case to store my contacts afterward. I felt so uncomfortable with the cleanliness standards that I didn't even feel safe putting my contacts back in when I left. To make matters worse, when I requested an itemized receipt because I believed I had been overcharged, I was handed a piece of paper with long division math written in pen instead of a computerized breakdown of charges. As a fellow healthcare worker, I was appalled. I would absolutely not recommend this office to anyone looking for a professional or hygienic eye care experience.

I saw Dr. Galatis several times for a new vision prescription. While at the first visit, the…read morereceptionist was friendly, she grew increasingly rude as I called in to get my prescription so I could get new glasses and contact lenses. Without being sent a bill, Dr. Galatis and her administrator told me that I could not have my prescription until I paid them. This is illegal and unethical. I cannot believe she would hold a prescription hostage. Her receptionist was also quite rude. Very disappointing.

Horrible customer service. Tried calling them and was unable to get through anything with their AI…read moreagent wasting literally 10 minutes of your time, without able to do anything. And without the ability to bypass. Well, after wasting significant amount of time with their AI agent, still got nothing out of it. Decided to go elsewhere where the business actually cares more about customers' time rather than their own screening system.

My exam went really well. The staff was patient and friendly, they answered all my questions and…read morelistened to my feedback. I was the last appointment of the day, but I never felt rushed. I got a new prescription and picked out a great pair of new glasses. I couldn't have been happier with the visit.