My 67 year old cousin was brought in with what turned out to be stage 4 cancer of the colon and…read moreliver, and then his kidneys shut down. He was a difficult patient and was so scared and in pain. I am the only relative he was still in touch with. And I visited him almost every day for the week he was there until he passed yesterday. Everyone at the hospital, from the ER staff to all the staff on Needham 3, were wonderful. The doctors were so gentle with him and spent so much time explaining and listening to him. Special commendation to nurse Bridget on Needham 3. She went above and beyond to keep my cousin comfortable and to ease his anxiety. She advocated for his needs on several occasions with the outside Hospice team who didn't understand his limitations and anxieties. And she was there for me as I grieved and worried about logistics. She is a true gem!!!! Another honorable mention to Linda on Needham 3, who also looked after me when things got overwhelming. I highly recommend Mr. Auburn hospital for service, medical expertise, and for providing a lovely non-intimidating environment.

I spent 12hrs in the emergency room for diagnosis for a concussion. 5 of those hours were spent…read morewaiting after being triaged. The only reason why they ended up taking me when they did was because my spouse had to advcate for me. I will NEVER go back to that ED.

Update: 8/2025: I still love everything about this place! The Urgent Care center is awesome. They…read moreencourage you to make an online reservation first but we are always seeing straight away

Gave me medicine for one thing called me back and said they misdiagnosed me and gave me more meds ?…read moreHad to go to a specialist because I was scared they were going to misdiagnose me again

very caring. they are the Best doctors and caring and wonderful nurses everybody in this hospital…read moreis wonderful extremely caring, extremely smart and there are the reason I am still alive today. The nurses have the best in the world. I cannot speak enough of how wonderful the nurses are and how helpful and caring.

A recent survey of best hospitals in the WORLD (2025) ranked MGH as number 6…read more We had nothing but good things to say about our experience at MGH. The professional way of dealing with patients, their logistics and setup, their green spaces to rest and relax, the care, etc....all had been top notch. Their internet portal was also very user friendly. Things could be seen and could be found very easily. Very transparent. It was an excellent experience.

I've just completed my annual visit with Dr. Hartunian. As previously stated with her office two…read morebuildings away from a year ago, Dr. Hartunian is the best of the best. She is just lovely, sweet and gentled inside and out. She is a treasure and I am beyond grateful to have her as my primary. She is timely without any sense of rushed-turn over to the next patient. She will address the concerns and worries in a way that makes you feel relieved and assured. There is simply not enough good things to say about her. Beth Israel, you've got someone who is 110%. I can't wait to see her next year!

I am addressing Chronic pain that is always met with the most caring/concerned and respect for me…read moreas a patient at the Clinic. The staff is wonderful, working in that environment is most often met with patients that are not on their best behavior, in pain who can be ? The staff always remains so optomistic. This is my second visit and the results are great. Dr. Lubrano is the best, concerned with making me feel better and he did.

I gave birth to my second child at Winchester Hospital, and unfortunately, it was a very…read moredisappointing experience from start to finish. The biggest issue was the L&D & Mother/Baby unit after delivery. My newborn and I were placed in a room that was only 68 degrees. We were told there were no other rooms available, the solution was to give us extra blankets. We had to wait approximately 36 hours before we were moved to a room with an appropriate temperature. Recovering from childbirth while trying to care for a newborn in a cold room was incredibly stressful. I was also shocked by the cleanliness of the hospital. The postpartum room did not appear clean when we arrived. During my stay, the trash was not emptied daily, and the floors were never mopped. For a labor and delivery unit caring for mothers and newborns, I expected much better sanitation. While a few staff members were kind, my overall experience in both Labor & Delivery and the Mother/Baby unit did not meet the standard I expected. One experience that has stayed with me involved the nurse who introduced herself as Lindsey. She attempted to place my IV before my C-section and was unsuccessful after five attempts between both of my arms. At that point, I politely asked if someone else could try. Instead of responding with understanding, she appeared upset, gave me attitude, and slammed an item before leaving the room. It was an incredibly vulnerable moment for me, and I was shocked by how I felt I was treated. Even if a procedure is difficult, patients deserve compassion and professionalism, especially during childbirth.

As primary care offices go, Beth Israel Lexington is rather good. Except for one well known monster…read moreof a physician, the doctors are courteous and competent. Some show a lot of care. I would describe the place as one where people who take care of their health would come. You will need to stay on top of things! If you are generally carefree about your healthcare you probably shouldn't come here. I would highly recommend that if you want good care you be respectful at all times, particularly when something has gone wrong or if you are stressed. They respond well to courtesy. They have an adult specialities department which is extra convenient because a lot of the physicians also work downtown. And PCPs can provide paperwork that lets the specialty department know what type of appointment you need. This coordination between departments is invaluable when you are seeing a specialist for the first time. It also means that you don't need to worry about whether they will agree to see you or whether they will require medical records or a referral. The office sometimes can be slow to respond to requests and frequently makes a errors. They often have a hard time with the details of refilling prescriptions. They, like many primary care offices run late much of the time and it is impossible to know when you will leave. The lab waiting area has been recently renovated. The wait times can vary. Most of the phlebotomists are competent and will draw blood with a minimum of discomfort. You should be aware that the coordination with other Beth Israel labs can be lacking and you might that you may need to repeat bloodwork because of errors if you are coordinating a complicated blood draw with other labs. You might wonder why despite all of the afformentioned downsides I am awarding this facility four stars. Well primary care is often a miserable experience where people are treated like cattle (excaerbated by a lack of supply of residencies which artificially raise specialist salaries and disencourage medical students from becoming PCPs). And Beth Israel Lexington is significantly better than many other clinics that I have frequented. Additionally, some of the providers are clearly significantly above average.

My Dr., who I had seen for several years, recently left here. So now, I can't get prescriptions…read morerefilled. Or, they supposedly sent the prescription to "Humana Pharmacy"--the world's worst online excuse of a Pharmacy, who claims they didn't get it, so I'm stuck in this prescription Hell where I can't get anyone at BIDC Lexington to re-send the prescription to a different Pharmacy, & Humana Pharmacy won't help & just lies to me. I've been assigned to a new Dr., but I can't even message her, b/c she's not in their message system thing yet. And NO ONE there will help me with this. On the plus side, my new Dr. speaks Urdu.....however my Urdu is just a little rusty. WTH???! My old Dr. there was generally very good, but a real enforcer type. Every little thing was treated as a major crisis, with enforced specialist visits, extreme tests, etc. And every specialist visit, even when they found NOTHING wrong--I was forced to go to a "followup" visit. Major Tests that showed NOTHING wrong--guess what--had to get another test. And she tried also to make me go see her every 2-3 weeks. It was all crazy-making......

Depends. One star…read morefor inpatient in the trauma unit. Absolutely horrible experience. A huge lack of experience and wisdom (and often compassion) among the staff. Very few staff here seem to be qualified to work with complex trauma survivors. I'd tell you to stay away from the very worst social worker/therapist I've ever met in decades of psych treatment (I hate to name names, but: Jessie), but if she's assigned to you, you're out of luck b/c there's no switching doctors or therapists. She didn't like me (admitted as much) and didn't wish me luck on the day I left. The doctors were OK although I had four in two weeks. It's known among patients (I later learned) to be the worst inpatient unit at Mclean. If the hospital cared to improve it, doing so would be easy. Better, more caring staff, basically. They were, on the whole, awful. One of them, probably 25 years old, told me she wasn't there to give me therapy the one time I cried during my stay, unfortunately in front of her. Some of them were really kind, but mostly not. We were treated like animals or freaks, seriously. I thought, This could be you someday. The rest of it -- terrible beds, terrible food, being trapped, hardly any outside or rec time -- are to be expected. The psycho-ed was good for passing the endless time in the prison and that's about it. But the Behavioral Health Program? Five stars. It was like a college course in how-to self-care. Masterful. Amazing. So helpful if you're ready to absorb what they're offering. Very skillful and well run. If you can avoid inpatient in the trauma unit, please do! I could not and it added to my trauma.

I am responding to a prompt to update my review of McLean hospital:…read moreMy brother was hospitalized for several weeks. McLean did more harm than good. My brother killed himself two years ago. I lose track of time but I think it was about 18 months after his discharge. I spent a week at a hotel nearby Mclean and visited him every day. It was so painful to see how much harm and how little help he received. His "care" team would not communicate with me. His discharge plan included referrals to doctors who were not able to see him. We had to find follow up providers ourselves. After his discharge, he was struggling than before. Two years ago he hung himself in a hotel room. The loss of a family member, the loss of a sibling, is always difficult. It is sometimes soul-crushing.

I had the most amazing experience with Tova Health. My baby was born this winter during a brutal…read morecold snap. I was so grateful to have Dr. Z come to my apartment to care for my newborn and me. Dr. Z is knowledgeable, kind, and flexible. The model of having the first two months of my child's care from home was so comforting- it allowed me and my baby to stay in the home and rest and heal after delivery. Meg from Tova health handled all the admin stuff. She made scheduling, paperwork, and setting-up the patient portal super simple. When it was time to transition beyond the first two months of care, Dr. Z and Meg helped us find the best pediatrician and make sure they had all our records. Awesome experience! Tova Health is the best!

I experienced a traumatic birth. One of the better things to come out of it (besides my daughter)…read morewas meeting Dr. Z. I was not able to get out of bed for over a week after the birth, so our first meeting was with her sitting at the foot of my bed. Thank goodness we chose her for my daughter's pediatrician because there was no way I would have been able to take her to an office. I really needed the fourth trimester care to help me process the trauma from birth, and Dr. Z let me cry and repeat the story over and over again. I'll never forget the time she hugged me and promised me something good would come out of it. She was also provided excellent care to my daughter. I will never forget our crazy first meeting and her kindness. She listened and provided me care when my own OB/GYN's office failed to do so. It is absolutely ludicrous the postpartum care we receive. This fourth trimester care model should be mandatory everywhere.

Malden Family Medical Center had won me over with their care and dedication. The care that Dr…read more O'Connor has show me is unsurpassed. She has called me at nights after situations just to see how I was doing. If needed, she would make time to see me if really important. She's a first year attending, but seem more. I had a good sized cyst in my neck. Dr. O'Connor recommend a 3rd year resident with a quick appointment time. Dr. Brahver did have a resident with her, but Dr. Brahver did the procedure herself with some questions. The pain I felt was from the Latocaine shot. I then felt a very little pressure, the scalpel, then the pressure of pushing the cyst out. No suture and a scar that you have to look hard to find. I just don't recommend using them for any blood lab test. For that go to Whidden's out patient lab and see. Ajla. She a fantastic phlabotmist! Just don't use Whidden for other services, especially ER and inpatient.

Five Yelp Stars for the Foot and Ankle Service at Massachusetts General West, Massachusetts General…read moreHospital, Dr. John Kwon, and his physician assistant, Patrick Maguire. Dr. John Kwon, MD (MD!, not DPM), is an expert, Fellowship trained Foot and Ankle orthopedic surgeon, who exudes expert, state of the art, compassionate care. Dr. Kwon surgically repaired a complex foot condition of mine, and, here I am, six months post-op, and I so regret not having my foot condition repaired, years prior, by Dr. Kwon. I am grateful to an MGH orthopedic surgeon for referring me to Dr. Kwon. Dr. Kwon's Care Team includes a Physician Assistant by the name of Patrick Maguire, who is a superb clinician, as well. Dr. Kwon and Patrick Maguire function as a very cohesive team, and collaborate closely. On the day of my surgery, Dr. Kwon updated Patrick Maguire about what he discovered of my condition, in the operating room, while Patrick was seeing patients in the Foot and Ankle clinic. I saw Patrick several hours, later, as we were leaving Day Surgery, and Patrick had already heard about my surgery from Dr. Kwon, even though Dr. Kwon, and Patrick, were in two different places. Dr. Kwon's support team, in the office, two, very caring ladies, are superb; they are as caring, as they are professional, and efficient. I am confident that I could not have found a better foot and ankle orthopedic surgeon, than Dr. Kwon, and Dr. Kwon's team, and the Day Surgery Team (including nursing and anesthesia) are absolutely superb.

The hospital itself is good. The building is clean and well maintained, and there's adequate…read morestaffing. A family member received care here, and everything was beyond our expectations. The garage, however, is a hot mess. We entered the garage from the street entrance to go left to the green building. Then you find you're actually at the blue building entrance. This requires an elevator to the 4th floor then a bridge to the green building on foot, then to whichever floor in that building. Unfortunately, upon entering the blue building from the parking lot, there are no signs to inform you. We happened to see a janitor and asked him how to get to the green building. Wouldn't it make more sense to allow you to park near the green building? Too confusing.