Please send me the retail policy and procedures required / expected of your sales associates, I have questions I'd like answered. My son and I were in your Arden Mall store today in Sacramento. We decided it would be a good day to do some retail therapy. We were greeted as soon as we came into the store but were awkwardly followed around the entire time we were there. Your sales associate informed me this is something she has to do to "ensure us a good shopping experience." It was anything but a good shopping experience, my anxiety increased the entire time I was in the store and at one point we had to leave and come back once I was able to acknowledge and accept where my pain was coming from and not allow it to come off as full on anger, only because my son actually wanted to purchase items. I would have liked to as well but could not find it in myself to look around an deal with that degrading treatment. There is a fine line between extra helpfulness and OVERT MONITORING. I don't know if there is any cultural sensitivity training for your employees but if your goal is to ensure a good shopping experience, THERE NEEDS TO BE. There are unnecessary layers of stress imposed on African American families in this country due to constant external hostilities, stigmatizations, and all out bigoted behaviors. Being pursued/followed/stalked around a store is one of them. read more

So my story might be a slightly unique one as I had forgotten my white button up shirt for an event this weekend and I needed it for the next morning as I had forgotten to bring mine. Not only that I was coming in basically near closing time. Not only that but I was dressed in leather armor and a large leather cloak (don't ask) and had already been turned away from other stores as the mall was basically shutting down for the night. However that is when I walked into Armani Exchange. I was greeted by four amazing people who just helped take care of my need quickly, professionally, and even picked out a shirt that looked better on me than I thought could be possible. I mean considering my request was "I just want a white shirt and I don't care as long as it fits." Fast effortless and they did me a huge solid considering everyone else probably thought I was just a crazy person. So to Janida, Shavolla, Danielle, and Cassandra as the lovely and helpful women who helped me out and didn't turn me away at the door when so many others did you have my thanks! read more

Quality clothing, great material, flattering fits. Pricey, but there are some very great pieces here. I'm definitely a fan of everything in this store. The girl greeted me warmly multiple times, asked if I needed help, and just seemed very genuine. I didn't try anything on during this trip, so I can't comment on the service regarding helping with fittings. If you want clothing that will last and that make a strong impression, Armani has some nice outfits for you. read more

Very good attention from the salespeople, they were always very attentive to my questions and they did it with the best attitude, especially Emmerson, I give 4 stars because in some things that I liked the store didn't have my size but in customer service it is 5 I will surely come back for future purchases. read more

I shopped here on Black Friday, which I always imagined to be an exhausting, if not stressful, day for retail professionals. The A|X staff, however, brought their A game. Everything was so well laid out and organized; browsing their collection was a breeze. For me though, the wow!-factor was the people I met. I had a chance to interact with Angelina and, on an earlier occasion, with Janida, as well as with a couple of other engaging ambassadors of the brand; I felt I'd like to hang out with these people. Their personalities and welcoming presence make the store an inviting place. What a difference the right folks will make! (Shout-out to their HR team too!) read more

This is my second time coming to this specific store, as soon as I walk in I'm greeted, each employee there will happily answer each and every question you give them. The store is very nice and clean (important during these times) I will gladly come back to this spot soon! Every employee there is on point and not slacking off (like other reviews have said) read more

Love the clothes. But, no one greeted me the whole time. It wasn't even busy. I would have bought some stuff but I had questions and no one seemed available. read more

This place is always a fun place to shop! It's a bit pricy, but well worth it. They offer a decent selection of casual wear. The clothes are usually flattering to almost every figure. The sales associates are always friendly and very helpful and really know what they are doing. I will defiantly be back to shop some more! read more

This was my boyfriend and myself first time shopping at this store. Micah was AMAZING! He asked us lots of helpful questions and brought some of the cutest outfits from the back. He went above and beyond and found matching outfits for my boyfriend and I. Not to mention he was quick! We didn't spend an hour in this store bc Micah was beyond helpful . Give this man a raise read more

I agree w/ Skye Y. they def do cut their clothes to the feminine form of a woman's body. read more

Best place to do shopping! The people who work there are extremely nice and helpful! The clothes are in a really good quality and they don't bleed when you wash them. I'm in love with that place!! read more

Pricey, but you get what you pay for. The clothes are great quality and material. My favorite pair of slim black denim jeans are from here. I've had them for about 4 years now. Still fit like I bought them yesterday. The store is always well organized and easy to find items. Fitting rooms are clean, bright, and plentiful. Not to mention they have the best flooring in the mall. Check out the tiles in the store... they look like wood panels but they're awesome ceramic tiles. read more

I was in the line for one hour. In the store they only allow one people inside and out . So I called them, they told that what ever we feel like it's for our safety. They so loco read more

I like clothes in this store, sometimes the price is too high, but the clothes are very stylish. Also you can find everything that you want in one store. read more

I was in attendance of a beautiful wedding in June of sheer elegance and my clothes was all Armani Exchange. This is the only place in Arden Fair Mall that will guarantee a good look for good price. Someday I will make enough money to buy the real Armani. The women I know at church all say I have very elegant apparell. read more

I don't remember the last time I have seen this bad of service! So I was over at Arden Mall doing some Christmas shopping. I step into Armani Exchange and nobody greeted me. I don't really care about the greeting part, but most nice shops do right? Anyways, I was probably inside the store looking around for about 30 minutes. During that entire half hour, I was never asked ONCE if I needed help. I was scrambling around trying to find certain sizes of some tops I needed, and the workers just looked at me and watched me dig through piles of shirts by myself! When I finally picked what I wanted to buy, I was waiting in front of the register for probably a whole minute. Two of the workers were just chatting it up. I looked straight AT them, and they just ignored me and continued talking about some broad that dumb guy had seen that day. I couldn't believe they're gonna just let a customer sit there WAITING for them. Then finally, another worker came over and rang me up. He also apologized for the wait. This 1 star goes to him . That service made me really want to hate Armani Exchange. How can you sell high fashion clothing with poor service? This 1 star goes to that last guy who finally realized I was standing there for years... read more

Armani Exchange disrespects the Armani name. All their crap is made in china and marked up ridiculously high. It's not quality, don't lie to yourself. Same T-shirt as you get at Express, American Eagle, Macy's you name it. Pricey because of the name, yes. Pricey because of quality, no way. read more

They don't always have the things I want, but it is a well-maintained store every time I stop by. Plenty of employees for recovery. Somewhat reminds me of an EXPRESS. And that's like my holy grail of all stores. Plus there was a hottie working the register one time. That's always appreciated. read more

Was disappointed on my last visit. The clerk overcharged my purchase and upon notifying her she rung up the price wrong there was no apology or acknowledgment of her mistake. She had the manager come in and fix it but still, with so many different places to spend my money I wouldn't come here again. Horrible customer service, inexperienced and incompetent staff. Normally I don't check the prices when I shop but fortunately I did this time. If you choose to shop here make sure you double check the prices. read more

Nice staff :) great selection! Sometimes they have great sales on denim too.

So I'm a typical guy when it comes to shopping. Hate it, have no idea how to match- it's just a mess. My sister's getting married this month (beach wedding) so I was dreading picking out clothes. Went everywhere in Arden Fair and these guys were the most helpful. Right when I walked in Carlos was amazing. I told him I knew little about fashion, so he basically picked out an entire array of matching outfits for me to try on one by one until I found one that was perfect. Super attentive and helpful service! Made the entire shopping process way simpler, and I'm gonna look smashing for the wedding! 4 stars because the prices are a bit high. Almost paid $50 for a matching hat until I found one that looked exactly the same at Aldo for $11! read more

Great sales staff and superb customer service. I needed to purchase some pants for an engagement party and the manager was so helpful and got me in and out in record time. read more

Terrible customer service I have ever experienced here at this specific location. I confronted Renee (manager) with a problem I had with her making me feel uncomfortable Bc she kept following me around the store not once asking if I needed help; her attitude was disgusting as she says and I quote "if you have something to worry about that's your problem." Laughs and walks away.As I proceed to carry on my own personal conversation I was having on the phone she then feels the need to come back over to me and interrupt my conversation and repeat what she has said earlier "if you have something to worry about that is your problem not mine." Presuming I am a shoplifter and that is why she followed me around. As this whole situation is happening Renee and her employees were quite amused laughing every time I passed by, checked out and leaving the store. Needless to say this type of behavior from all employees will not be tolerated and I am very disappointed Armani employs such low end people like Renee for such a high end store. Please note all the guys in the store were helpful and nice except when they went along with her little show. I came in the next day to return the items I bought seeing as I do not want to support a company whom treats their customers this way and the other manager Orlando happened to be there with Renee and I asked to speak to him. I told him what had happened the day before and he was very apologetic and empathized with me which I was grateful for. But to my dismay when I was talking to him Renee came from the back stood in a corner and was laughing while I was talking to him. I never have seen such despicable behavior in all my life. I am eager to discuss this with her DM as a manager she should never act so childish. read more

a very well and organize store but the customer service sucks!!! a gentleman approach us and greeted us (A+ for his service even tho we didnt need any) but the asst manager was plain rude. while we were at the register desk she told him u cant answer the phone when ringing up customers with a snobby attitude, the worst part she wrap our items and threw the bag at us with a thanks, i commented to her she was rude and not professional especially as a manager. she walk away like she didnt care...o well not planning to go back read more

My wife and I was shopping at this Armani Exchange, the clothing was great and comfortable but the only down side is they only have 2 extra large and doesn't have any 3 extra large size. It just doesn't have my size its a disappointment!. The customer service is really bad! One of the Mexican lady or staff on the floor was somehow afraid of us looking through the clothes or ruining it. And keep on asking us what size we need which I already told her if we need any help I will come to you. It gets annoying if you keep on asking a customer the same question. Not only that she stared at us the whole time which make us felt uncomfortable. I guess their biased against Asian or believe we can't afford it. And when my wife were trying out some clothes she disrespectfully bumped my wife shoulder and didn't apologize. Need better management and better staff. There expectation of employee is very low in this Armani Exchange. read more

I shop here a lot and have always had good experiences. I walked in with my boyfriend on my birthday and thought I could pick a cute outfit for the weekend. Unfortunately, Dennis or Denny was very rude! I asked him for a size 26 in a pair of jeans and he just stared and laughed at me then proceeded to ask a girl where they were. I felt so uncomfortable that I just left and found something else somewhere else. No one should be treated that way, I don't plan on going back. read more