We used pro lock to store my daughters belongings over the summer and it was a great experience…read more I'm sorry I haven't reviewed earlier. The entire process was clearly explained documents ready when we got there and really easy to give notice and come pick up our stuff. Start to finish staff were so nice and helpful and pricing was competitive. Really convenient.

I just spoke by phone to the Prolock manager (sweetest lady I've ever had the pleasure of doing…read morebusiness with) in order to pay my monthly rent, and learned about the lying review someone called Tami tried to smear this mini-storage with. Well I'm here to set the record straight! I've known these folks for years and have always had the best interactions with them. They're always courteous, go out of their way to be helpful, and certainly never raise their voice or scream at anyone. I don't know what axe the vicious reviewer has to grind, but I urge anyone considering storing their belongings at Prolock to do so with the greatest of confidence. It's just so nice to have a business actually answer the phone, not to mention take their time to answer all questions and concerns. They make you feel like you really matter. That's an A+ in my book!

Public Storage offered, as an inducement to sign up, the 2nd month free…read more After I signed up, before moving anything, I requested a larger space (10 x 30) at a higher rate & subsequently moved all my stuff in. Nothing was said about the special deal not being available for the larger space. After I was billed for the 2nd month rent - called & disputed due to promise of 2nd month free & was told that the special only applied to "new" customers. I explained I was a new customer because I never moved anything into the smaller unit (10' x 20'). Public Storage referred me to "corporate" customer service which was not helpful. They have refused to honor the inducement of 2nd month free. Get any promises in writing BEFORE you move all your stuff in.

Why one star? Extremely shady business model. I was there around 5 months when my $108 per month…read morestirage was jacked up to $158 with no notification, no reason, nothing. If you're able to get ahold of anyone to talk with (good luck, there's nobody around ever) they won't know why. I finally got ahold of someone who could tell me why after much effort and run around. I was told the rent is based on "market analysis"; some vague formula involving how much demand there is, market fluctuations, moon phases and a bunch of other lies that boiled down to them knowing moving your stored items is such a hassle that you'll just cave and stay. Any of these 5 star ratings are bots or payed for. Anytime the ratings are only 5 stars or 1 star, beware. The only redeeming quality is the units on Stoll Rd. in Olympia WA are kept clean.

My boyfriend is from Olympia and has been storing a bunch of stuff in at unit at Trosper Self…read moreStorage for a couple of years (I convinced him to stay out here on the East Coast with me). We check on his stuff when we visit Olympia a couple times a year. Recently we were there and everything is as we left it, which is a great relief to me since I'm kind of the reason it's all in storage. The facilities are immaculate, the security is top-notch, and the prices are totally reasonable. The customer service is also really great and the owner will help find you the best unit for the best price. Nothing beats a family-run, local business. They run lots of deals too. We'll probably move my boyfriend's stuff out here sometime in the near future, but at least for now we know it's super safe.

We loved everything about this storage facility. Firstly the staff - D.J. was always a pleasure to…read morework with and he provided us with substantial help along the way. The facility itself was always clean, easy to access and seemed very secure. We parked a camper van outside and some belongings in an interior unit. All great!

Excellent service from the staff especially Carrie. I would use this storage facility again if…read moreneeded. I would also recommend this facility for anyone looking for storage.

Best storage unit I ever got nice staff ever. Clean units and facilities. Best customer service and…read morethey are pulight to people

This property manager is the worst. She is lazy and doesn't take care of things. I continuously…read morehave to escalate to corporate that she won't fix rotting wood that has allowed my items to be exposed to weather. Her solution is to go through insurance. Do not store anything that means anything to you here. She doesn't care about you. She wants money and to be lazy.

I rented a small 5x5 unit at Black Lake. My belongings were there for over a year…read more The property is well kept for as big as this Public Storage is. All my calls were returned in a timely fashion. My property seemed to stay dry and pest free. I am glad I got my stuff and will miss them at Black Lake Public Storage.

Kerri is one of the friendliest and kindest people I've ever met! Her customer service is top notch!read more

I have never had any issues with the facility and the staff is top notch. Definitely secure, unlike…read moreother facilities in the area. Rates are good again unlike other facilities. The rates others are charging it would be cheaper to rent a house.

Matt is awesome. He answered all my questions and gave me a tour of the property. Everything about…read moresigning up online was straightforward.

I have rented space from this facility two different times, and have been completely happy with the…read morefacility and the personnel. This time around, I needed a short term storage. Happily, I found out there were no long term contracts. When I called to ask what I needed to do for move-out, it was so easy. Just empty, leave it unlocked, and inform the office. I cleaned it out the same day/evening, and before I even left the parking lot, they were in doing a final cleaning. Johnnie on the Spot! Really efficient. When I called the office the next morning, they had already me removed from the system so I would not incur another monthly charge. Everyone was helpful and friendly. If I rent storage again, I will rent from this facility.

We needed strong movers to help us at our Annual Rummage Sale because we're seniors and can only do…read moreso much! Trina helped set up the logistics while Keith, Chuck, and Colby worked incredibly hard moving many hefty items. Hats off to OM&S!! Can't recommend them enough.

These guys, Richard & Jonny arrived on time and were done in 2 hours. I will recommend them to…read moreeveryone