Misleading images and product description. Product arriving scuffed and far later than advertised. Poor customer service attitude and response. read more

A year later and these clowns still can't get it together. Funny thing this isn't the only order these morons can't get right. They sent a pistol to a liquor store ups pick up location instead of my FFL. Pistol also had cosmetic damage and missing mags. Today after waiting 2 weeks for my ammo order I decided to cancel order. Guess what an hour after my email for request to cancel order they somehow had my order tracking number and had ups pick it up lol. I won't be doing anymore business with these people they don't respect their customers and refuse to communicate when contacted. They called my personal line when I emailed them about the pistol sitting in a box at the liquor store counter lol. read more

I've had nothign but good experiences when shopping with ARMS UNLIMITED. Lots of the negative reviews were from a long time ago. I've placed 7 orders with them recently, each order was over $1,000. Everytime the product was available, shipped quickly, and I received order confirmation and tracking. All of that information was provided directly to the email I used to sign up with them.... I would do business with AU again and in the future. read more

Beware of items sold here - likely to be incomplete. Purchased FN stock. Received stock and realized it was un-installable. So I started looking at it more. I called FN directly - they said they would never sell this item without these parts. Arms Unlimited swears it is authentic and is just the way it comes. I guess they expect you to just tape it together. When I tried to return they wanted me to again pay for more shipping and a restocking fee for an incomplete item. I do not feel that this was fair and tried to get them to do right by me but they would not! I would not recommend purchasing from them not only for they shortcomings in quality of products but their lack of willingness to recognize their own wrongdoings! read more

I've made multiple purchase (some complex) from them and they've all been seamless. I plan on buying more soon.

Paid for a used police trade-in rifle that was in stock Friday, received the email for my FFL even though they have an FFL selection when you go to check out. Monday morning I find out they canceled my order because I didn't send them an FFL over the weekend. They sent me a email saying there sold out of the item. Horrible business practice, literally the woman I talk to on the phone, had an attitude and didn't care whatsoever. All she kept saying was I don't have an FFL and it's not in stock knowing she canceled the damn order. read more

Arms Unlimited - This photo shows the charge to my card. - Guns & Ammo Near Me - Henderson, Nevada

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Ordered a package from these guys, got lost in the mail so I shot them a message asking for assistance in filing a missing mail claim being it was an 800$ package. The only assistance I received was basically a go screw yourself we shipped it so not our problem anymore. Luckily it came in before the month and before I filed a charge back on them. If buying from these people I would 100% recommend using a credit card for the opportunity to get your money back and not using their scam 30$ "shipping insurance". ***response to Daniel's comment*** Yes you are correct it did deliver (mentioned in my post in case you can't read) After filing a missing mail request at no thanks to you. read more

No phone support Each Email communication takes 24-72hrs Falsely advertise that items are in stock when they are not. Charges credit card first whether they have items in stock or not. Should have read the other reviews first before I ordered. read more

Worse experience buying online! Poor customer service and took almost a whole month to ship out after paying shipping. On site shows 48 hour processing but they take a long time to figure out show to ship something out. When I finally received product it was shipped in a bubble wrap envelope! Poor process, poor packaging, poor customer service! Beware ordering through this company! read more

Asked for a call back from someone (due to them canceling my order), two weeks later...not a word. Zero phone support... read more

Ordered some 45 HP ammo. Best Price around. Came in two weeks. Very Good Deal and Service. I see a lot of negative reviews being posted for the shipping delays. This is understandable people. There is a pandemic going on and these guys are super busy. Will Buy again. Thank You Arms Unlimited! Keep up the good work! read more

Arms Unlimited - Ranger 230 Grain - Guns & Ammo Near Me - Henderson, Nevada

I ordered some items from here as they offer some really good package deals and specials on items. The ordering process was easy enough although part of my package deal was on back order (which I was fine with for the price). The big concern I had was that I never received an email or any update on my account at their website that my package had shipped so I just got a big surprise of the package being "delivered." For those of us that live in places like New Orleans and many other places package theft is a huge problem so it is very IMPORTANT for us to know when our packages have shipped and when to expect delivery as otherwise the package will generally just get thrown at our doors and end up being stolen soon after. Other than that concern this is a great store with some great prices and a good selection. Overall this is a nice place to find some needed items at good prices with a bit of a caution on their shipment process that I hope was just a random mistake. read more

Daniel S from Arms Unlimited !!! Please don't lie here !!!!! You sent me a rifle assembled from an old upper receiver and a new lower !!! It was not a new rifle !!! It was a botched rifle !!! I bought a new rifle I want it to be new !!!! You guys are crooks !!! Shame on you for lying in here saying that there was nothing wrong with my order!!!! I hope people see this review and will never order anything from your store!!!! read more

That's a complete lie. No one ever offered to help me in anyway except for repeating "it was delivered" & "we can do anything once delivered " like a Parrott. It's no problem bc I disputed this with my bank & got a full refund. I'll never do business with your slimy company again & I will go out of my way to make sure let everyone on the internet know what kind of business you run! Ty read more

Purchased an Ops Core FAST SF Bump helmet from them in ranger green. Next day a sales rep called to inform me they were actually out of stock of the green, but would still honor my order and payment if they sent me another color they had in stock. They ended up going above and beyond sending me the Multicam version which costs about $40-60 more almost everywhere, and came in less than a week of placing my order even with the Labor Day delaying shipments. Will definitely do business with these guys again, Thanks! read more

Company uses deceptive tactics on specific product. Most websites list specifics for an item especially a popular item. This company raised the original price of the item to match the price of the items higher end model. Then discounts the item down to about normal price for the version/model the item is. The key is once you get the item and realize it's not what's ordered you have a 15% restocking fee. So they now have $127 out of your pocket with out them earning it what so ever. You're either forced to keep the item or return it and lose over a hundred because of their deceptive tactics. When asked about it they respond with oh we have a 15% restocking fee. Will never recommend this company to anyone and will recommend law enforcement and military shop else where like weapons outfitters. read more

Arms Unlimited - price matches what every other website has listed for the higher end version. - Guns & Ammo Near Me - Henderson, Nevada

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My first review was mysteriously deleted without any notification, so let's try again. I ordered a police trade-in black EOTech G33, which was in stock on 13 Jan 2025, and my card was charged 524.26 on 14 Jan 2025. After a little over a week of not seeing a shipping confirmation even though my card had been charged, I called to find out the order status, as they usually ship within 24-48 hours after my card had been charged. I was also calling in an attempt to get the order moved to my new account since my previous account was under a compromised email, and I had placed this order without making a new account. The lady who answered informed me that there were no longer any black G33s in stock. There were only tan ones, and one of those could be sent to me. If I had wanted a tan one, I would have ordered one. Aside from offering a tan version, there was no effort to correct their mistake. She made no offer of a discounted new one or any other form of substitution. I was then informed that it would take 7-10 working days to refund my money, which was an inconvenience as that money was tied up, preventing me from purchasing another at a similar price from someone else, which is now also out of stock. So, my card was charged for something that was either out of stock or someone else ordered after me when it was out of stock and received my order while I did not receive what I ordered. I have ordered from Arms Unlimited multiple times over the last few years and have never had anything but a positive experience. What happened? read more

horrid customer service. Package was lost in shipment, they refused to help at all. I had to start a claim with UPS and AU refused to even confirm any merchandise info with UPS. UPS told me I had to contact AU. AU told me I had to deal with UPS myself and that they would not help at all. They also refused to refund my money, resend the item, or give me a credit towards a future purchase. read more

Ordered online and it was super easy. My local dealer got my suppressor within a week with covid going on. Very pleased with their customer service! Would definitely order again! Thank you Arms Unlimited! read more

Arms Unlimited - Guns & Ammo Near Me - Henderson, Nevada

Don't buy from these crooks. They advertise brand name suppliers and send imported garbage. Service sucks no customer service. Your screwed if you buy from these assholes read more

Ordered ambi mag release and part did not work, mag just fell out. Tried to talk to person there but they will not answer any phones, tried to call at least 50 times over 2 days for live person, and will not answer phone, but can email, huh?? finally sent a replacement after I sent part back, and replacement was bad as well. they finally did issue credit back to my cc after returning, bust could never get a live person on phone Shitty customer service, will never order anything from these people!!! read more

I ordered some items, and it was shipped on time via ups. 2 weeks later my item was not been delivered by ups and I notified arms unlimited, no response was been provided by the store and I was just been notified that my order was canceled and shipment was been returned to the store. This Store has some decent items for hobby builders with good prices, but the delivery process and customer communication are below my expectation. I love to support local business here in vegas but outcome of my order was not what I have expected. read more

I bought a used Taser X26 that comes with a Blade Tech holster, as advertised. I received it with no holster. They said it was a typo. They offer no refunds. I am planning on contesting it with my cc company and returning it since they evidently have a track record of doing this. Update: I put in a fresh Taser battery and this one does not even work. read more

Arms Unlimited - Guns & Ammo Near Me - Henderson, Nevada

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Bought an item from this company and it did not come as described in their ad. Specifically it was an AR15 upper. It arrived quickly but was missing the manual & had a standard A2 flash hider mounted on it when it was supposed to have a muzzle compensator. Calling this company was to no avail so I emailed them. I received a snarky reply about the missing manual & that I was mistaken about the compensator when it clearly stated in their ad the upper was equipped with a muzzle compensator. Their CS was very cavalier about their mistaken & false ad and offered no courtesy other than ship it back. My advice to all would be to check with this company " first " before ordering to find out if the item is as described in their ad. I sent an email to their @ sales department but after a week gave up & ordered the upper. My impatience got the best of me and I ordered it anyway. FYI friends... read more

All I can say is that Arms Unlimited came through every time I've ordered from them. Plus, they were one of the very few places that would fill orders during freedom week... Communication has always been outstanding and have always received my orders in pristine condition. read more

I feel compelled to write a review of the distasteful customer service I received from Arms Unlimited. I am a resident of CA and placed an order for ammo. I received an order confirmation and the charge showed up on my credit card. Three days later I inquired about the status of my order and was told that my order could not ship as the laws in CA prohibit them from shipping with a FFL dealer on the receiving end. Fair enough. Being frustrated by the lack of communication and the inability to have the ammo shipped to me, I asked for my order to be cancelled and a refund to my CC. I also said that it would be nice if there was a popup or a note that was triggered when I put the state of CA in the shipping address. What I received back was a snarky email from Mary telling me that I should be better educated about the laws in my state as it is all over the news. Then they apologized to me for my lack of awareness. Fortunately for me, my life does not revolve around firearms, they are a hobby and a tool to protect my family, not a way of life. I have purchased from Arms Unlimited in the past (when they had a location in Torrance, CA) and like the product they sell. I will never purchase from them, or recommend them to friends again, as that is how Mary makes her living and I cannot support that. read more

I've made several orders with Arms Unlimited and have received quick service with speedy delivery. I'm retired Air Force and I'm very appreciative to this company that provides great service to military and law enforcement. Thank you Arms Unlimited. read more

I thought it was a long shot to get the magazines I've been spending weeks trying to find due to high demand (you understand.). I placed a large initial order thinking "Well if I get it, cool, but I'm marking the days." and I received my confirmation. WELL....well well! So I printed it off and hung it in my office so I would be sure to check on this first time order with this site. They sent updates letting me know they may encounter fulfillment issues due to demand and delivery strains (They are keeping up with current events. So someone IS at the wheel.). Then I had the delivery track star (I never see them drop it off?!) delivered my package. I had my "Pulp Fiction" golden case opening moment when I saw my order, stacked, secured, and packing slip 100/100. This was the first site saved to my favorites that got the top of the bookmark list. It's never getting link-buried. When all this crazy is over, let's talk deer hunting! Fantastic Job! read more

Not great in terms of customer service. Bought an ambidextrous magazine release for my AR that wouldn't hold the magazine in - installed it exactly as shown in the video on their website, tried various tension levels, and my AR worked fine after re-installing the stock release. When I told them all this and asked about a refund, I got quoted their return policy which was that I'd be out a 15% restocking fee, the return shipping, and the item had to be in the "original packaging" (which was an unmarked, small, Ziploc bag?) If I was returning something that I just changed my mind on, that'd be one thing, but this is a gun part that /just doesn't work/ and is therefore dangerous. read more

Item was shipped without packaging material. The item did not work properly and I was charged a restocking fee for an open item. Customer service refused to give me a full refund for an item that didn't work properly. I will not purchase from them again and would not recommend them when you can pay a fraction more for an item on Amazon or from a better small business. read more

I've purchased thousands of dollars worth of goods from Arms Unlimited. Something must have happened to them (new ownership perhaps?), because now they are defrauding customers. They are mis-advertising goods, shipping them out, and when customers try to return them, they tell them there is going to be more than $100 in restocking fees - never mind that the products were inaccurately described/sized. But here's the thing, the return policy is not disclosed (even in their click-through terms and conditions) to customers. So, it's a huge risk if you aren't 100% certain about sizing, compatibility, etc. It's a shame to see Arms Unlimited become the "Sprint PCS" of the firearms world. read more

Mike the owner of Arms unlimited is a liar and a scam artist. They sent me a damaged/defective gun and told me they would help me replace the damaged parts and accept the FFL transfer. When I asked for some help they told me im on my own and if I return it then they will charge me a restocking fee (never mentioned on website), they knew once I accepted the transfer, there is nothing I can do. Mike was extremely rude, hung up on me, lied to me about helping out, arms unlimited is a scam site, they sell used guns as new. I was a repeat customer, but they do not care about that. read more

I've made a couple of purchases online here before and they had great prices but I just tried to buy some rifle ammo and was told it had to be sent through an FFL since I live in NJ. That's not a law here and we don't need companies like this adding laws/rules to our ridiculously restricted state! I'll never do business with them again. We have enough people trying to take away our rights, we don't need your company helping them. [Edited in response to their reply] No, they did NOT complete my order. I ordered on a Tuesday night, had to cancel Wednesday morning and didn't get my refund fully processed until Monday. Then, I was able to take my business elsewhere. If this was my first and only experience with this company I would give them ZERO stars!!! ...but because I had a couple of positive purchases before this, I give them 2 stars. read more

Ordered an item from ArmsUnlimited. Received an email the following day (01-12-2021) informing me the item was shipped and including a USPS tracking number. On 01-21-2021 item still not received. Checked tracking number and found item had not been shipped. Tried calling and email and got no response. Order cancelled and money refunded by Citibank. read more

I am a repeat online customer. They really have a good deal with their products. Deliveries were really fast. If you have questions with your purchase, just email them and you'll receive the answer almost instantly! Very good customer service! Definitely, will order again and will recommend to friends and family! read more

place sells me some 30 round magazines and charges my credit card. 3 days later email stating oops sorry our inventory has been depleted and we have refunded your credit card!! thanks come again!! what a crock of horse shit. read more

Bought a wrong Item that is very similar to another on accident. I asked to exchange and they told me 15% restocking fee and I have to pay for shipping both ways. Way to be customer friendly, I'll just buy the replacement part from somewhere else rather than deal with you. Never ordering again and never suggesting your company to anyone. read more

Not happy with communication or lack there of. They do not make themselves available for phone calls at all. Then do not continue conversations on email. Short answers and sometimes no follow up response read more

What more could you ask for of an online seller? Great selection. Fantastic pricing. They had what I needed at the best price around, period. A buddy of mine had recently placed several orders with super positive results. My order was no different. Placed my order and it was marked as shipped shortly after. I received my order super fast. It was VERY well packed, and I even got a free sticker. I wish stores here in Miami had that service! I would not hesitate to order from AU again, and recommend you do the same if they have what you're looking for. read more

Nothing but wonderful buying experiences. Fast free shipping and good deals including Surefire items. What's was exceptionally great was even during the the onset of COVID they shipped my orders next day and didn't increase their prices. That earned my trust and will remain a loyal customer. read more