Update to original post dated 9/29/2010 under Armstrong roofing. Moving my review here. Its been 4 months since installation was complete. Yes the foam roof kept the house from turning into a oven in summer. That said, the real test is winter! You all know we've had some big storms roll through the past few months. We are happy to report 'no leaks' This roof has taken a pounding with nasty winds and down pours, some lasting through night. This roof is great! we have 0 complaints. 9/29/2010 We contracted with Armstrong Roofing to replace a residential tar and gravel roof and replace with a Foam roof. The sales person (George) was honest and knowledgeable. The tear off of the old roof was swift and surprisingly clean. T&G is a messy removal, gravel tends to fly everywhere but the crew cleaned up the grounds. The crew were thoughtful and polite, thank you. The new roof is all that it was promised to be. My home is old & lacks insulation, George said the foam will keep my home cooler and boy was he correct. We are in a heat wave, with the old roof the interior of my home would heat up like an oven! We are very comfortable right now, it's cool in here! My new roof is light weight, it's green and has a great guarantee. Last but certainly not least, if you are considering a foam roof for your home, make sure you go with a reputable installer. My neighbors have a foam roof too but used some other contractor and the differences between are visibly obvious. Theres lacking the protective top coats, which means it wont last like mine will. You get what you pay for! In closing; thanks to Armstrong and staff for providing everything they promised and staying on schedule! Honest contractors are far and few between these days! read more

When we purchased our house we had the roof checked. We were not in need of a new roof. Armstrong followed up three years later with another inspection. Wayne was honest and provided touch up advice to extend the life of our roof for another couple of years. They will follow up again in a couple of years. When we will need a new roof Armstrong will be our first call. Thank you for all your help! read more

I had some of my windows replaced (doing it in phases) and I thought these guys did a fantastic job. The guys who did the installation were very nice, professional and they finished exactly when then said they would. As soon as I am ready to do the remaining windows, i will call them back. The prices were fair and again, they were very professional. Armstrong rocks! read more

From the advertisement booth at a peninsula fair to the sales call, to the installation, clean up and unexpected follow up call to check on our roofing experience Armstrong exceeded my expectations. You get what you pay for and my experience with Armstrong was well worth it. In researching three roofing companies, Armstrong clearly stood out professionally. Our house is located in San Francisco and Armstrong handled the permitting process from start to finish which was greatly appreciated. read more

Most of our roof is tiled, but our family room has an uninsulated planked roof that would allow water to come in through the knot holes and between planks. Worse, it was hotter in the summer and colder in the winter than the rest of the house. We had Armstrong come and do a foam roof on the family room and we could not be happier, especially in light of this year's El Nino! We were told it would be a three day process but they actually finished in half that time. I can already feel that the room is not nearly as cold as in past winters, and best of all, no water coming in! Thanks Armstrong! read more

Stay away at all costs. This "famous" roof installer pulled a classic bait and switch. They had their estimator come out to our home to inspect roof and prepare an estimate. Their first estimate came in at what seemed a reasonable price, but then they followed up with a second version, much later, that was 50% higher! They contended that they could not give the full, final price until they started the work. While I understand small adjustments need to be made based on what a contractor may find once a job has begun, this was either blatant bait and switch or poor running of a company. Either is not acceptable. Such a significant change in price is shocking, particularly where there was NOT a significant change in what had to be done to the roof. The owners were arrogant and not at all interested in honoring their quote. VERY disappointed. Stay away at all costs! read more

This is the third time I have used Armstrong for foaming the roof. I'm very satisfied with their work. They are professional and efficient. I would recommend their company to friends. read more

We had our midcentury Eicher home exterior pained by Armstrong. Their price was not the lowest, but the results were excellent and worth the extra expense. The home had never been painted and much of the stain was decades old. The crew spent a week on preparation, and after the initial painting and inspection came back and did careful touchups. read more

We got a quote on windows a little while ago. The sales consultant was very knowledgeable and friendly. However, the price was steep. Also on our quote several items pertaining to the price of the window were whited out. We ended up getting another quote and went with a different contractor. read more

I recently had my home painting by Armstrong. Getting estimates was a tedious process as most all of the "reputable" painting contractors referred by neighbors and friends didn't have the proper licensing and/or the necessary qualifications to properly handle the older paint that, as we confirmed later, was "hot" with lead. Armstrong took the job (one I was beginning to think of as an impossible task) and made it simple - taking away all my anxiety. I felt assured that I was in good hands and throughout the entire painting job was constantly reminded I had made the right decision. Five Stars! read more

Most roofers HATE foam roofs, and they aren't for every house. But I put one on my flat-rooted SF home 19 years ago (by Armstrong) and was glad that I did.. But it is hard to modify a foam roof. So when I decided to replace the 50-year-old skylights, I decided to have Armstrong do a recoat after the new skylights were installed. So I called Armstrong again and, once again, was absolutely delighted with the effort and the result. Wayne Leuchters, the Director of Sales, came out exactly at the agreed time. We discussed the job and he was very helpful and thoughtful in specifying the work to be done. The technology has improved quite a bit in 20 years. Foam gives a really good boost to the R-value of the root, and the recoat adds to that. Then, Takis came out to assess the roof and make his recommendations. This was going to be a tricky job because I had another contractor replacing the three skylights. We needed to schedule Armstrong's visit for the day immediately after the skylight installation. Mike in Production was on the ball there, and managed to get us into the schedule at exactly the right time. The crew came out on the agreed date (45 minutes early, but that was okay), and they did a great job on the roof. They washed it, prepped it, installed the new metal edging, removed the skylights so they would stay clean (thank you!) laid down the recoat, replaced the skylights, and water-tested the roof. And they cleaned up nicely when done. I especially appreciate the courtesy they showed my neighbor, whom I forgot to warn about the work (I apologized to him afterwards; he commented how nice the Armstrong guys were in helping clean up some foam that had spilled over to his property). I inspected the roof two days after the job and was delighted with what I saw. I don't know how they did it, but the crew managed to recoat under the satellite antenna sled without moving it, so I didn't have to call for a realignment afterward. And everything looked tight and clean, especially around the skylights and vents. I appreciate the great attention to detail. I'll admit that this was a relatively expensive job and I hesitated doing it. But Wayne clearly knows his stuff, was patient and walked me through all the options. What he said made sense, and I see that he was absolutely right. Given the high quality of the work and professionalism demonstrated during the job, I now see this as a great investment began to pay off almost immediately. San Francisco, had its first big (and unexpected) storm of the season just a few days after the job -- no leaks, no problems, and it even drained faster. read more

I had my existing tar and gravel roof replaced to a foam roof installed by Armstrong. The pricing was high, but they showed up on time, finished on time, and it seems the quality and clean up was quite good. One minor complaint would be that the drainage is not perfect and there is slight puddling on one edge of the roof where some water collects and does not drain. Other than that, it's made a huge difference in our heating bill and expect our house will be lots cooler in the summer. Ed read more

Armstrong was walking in my neighborhood and knocked on my gate, we spoke and we set up an appointment for an estimate. The estimator came about a week later and we set up the job to have my house pained. They were outstanding in working with us for financing, the painting job was awesome. The workers were very nice and professional and cleaned up everyday before they left. My house looks beautiful and I can't recommend Armstrong enough. I would hire them for anything I needed in the future that they actually do, such as roofing etc. read more

This is the second roof we had done by Armstrong. First was our rental (foam). Would have a third if need, yes, they are that good! Our rental is a flat roof now 5 years old. Never had an issue. 3 mos. ago had our residential roof done, combo of foam/single with new gutters. All the work was done on time and very meticulously detailed according to our specs.. Their workers were professional, courteous and thorough with clean-up second to none, and, done all on time!!! Their products are terrific and have highly recommended Armstrong to our neighbors, family and friends. Their client relations dept. is wonderful, very responsive and attentive which is quite refreshing these days! Armstrong makes it a no-brainer from start to finish! Have your roof done by Armstrong, you will not be sorry!!!! Very happy clients! read more

From the time of the estimate for foam roofing on our flat roof through the installation Armstrong gave us wonderful service. They were efficient and pleasant to work with. We recommend them highly. read more

Only needed a small section of my roof worked on. Company only wanted to do entire replacement, but gave me invaluable tips on how to DIY and what to look for, much appreciated! read more

Armstrong did a great job with the installation of our foam roof which was recently successfully "stress tested" by heavy storms. The workers were professional and courteous, leaving everything neat and clean. Our first encounter with their sales representative showed that they really know the ins and outs of the roofing business, discussing every consideration and option involved in selecting the appropriate type of roof to install. Their guarantee is also over double the industry norm, so we are confident that we will be enjoying our beautiful (looks like a snow drift) foam roof for a very long time. I would highly recommend both Armstrong and their foam roofing. read more

I priced out a foam roof among several other local options. The price of Armstrong was in fact more than competitors, but I decided to go with them based on what my neighbor said. I have a low slope, or flat roof so foam is usually a good option. Signed a contract because the guy who came out, Wayne seemed to be very knowledgeable and confident. The price was about $22,000 for a tear off 1100 sq foot of single story flat roof. Anyway I signed a contract which included $100/hr of dryrot clause. A month out I get a call from Armstrong they want to walk the job. Next thing I know they say they can't do the dry rot and give me the contact info to some random dude I think is a cousin of one of the guys to do the dry rot repair. They say they don't do structural repairs. I tried calling but the voicemail is in Spanish and I could never get through. I can pretty much guarantee he was an uninsured, unlicensed day laborer. It became too late in the season and I didn't get my roof done on time. I could have sued because we had a contract in place and they backed out. In the mean time I signed up with another company and the dry rot ended up being about 5 grand, not a big deal. I'm not sure why they couldn't do it, every contractor I talked to is surprised because roof framing is a very basic capability for a roofing company to have on their team. Very disappointed. read more

Armstrong did a fantastic job on my windows. We have a property in SF, and we were nervous at first since we could not be there 24/7. The windows turned out beautiful, and we were amazed at the short amount of time it took them to do 8 windows. From the appointment setting to the estimate, to completion, they were flawless. Very reliable and trustworthy company. Highly recommend these guys. read more

We all have heard their commercials..."and a 1234" from the now deceased owner. I called the company to get someone over to give us an estimate on our Condo roofs for foam insulation. Well, I got a call from Wayne Leuchters, account executive and I gave him a brief explanation of our building layout for our complex. Told him two stories with no access to the roof other than by a v e r y tall ladder. Couple days later, out comes Mr Leuchters in a small company pickup with a small extendable ladder on the side. I asked him how did he expect to get up to the roofs with that tiny ladder. He tells me, I thought there were outside fire escape ladders I could go up. I told him, when did I ever mention that in our phone conversation. Well of course Mr Leuchters could not get to the roofs to give me an estimate and he said he would have to send out the regular roof workers to go up there. Well I waited several days, no call, no workmen. I sent Mr Leuchters an email (wayne@armstrong1234.com) asking for a day and time for his men to come. NO ANSWER back. I waited a week, called the company, was put to his office phone, left voice mail message. NO ANSWER back. Sent another email to him and again, NO ANSWER back. Called his cell phone (510-407-3787) left a voice mail message and again, NO ANSWER back. So it seemed apparent to me that Mr Leuchters did not want our business, so I dumped the company for any more of my wasted time. On the bright side, I found a great company for a great price and we used them. Mr Leuchters lost out on a $145,000 job. I wonder what the dead owner would say about Mr Leuchters "customer service". No more anything from our complex for them and mind you, this was a few years ago, I just found Mr Leuchters business card yesterday. They don't even deserve not even "one star". So be carefull about the the "....1234". read more

I've used Armstrong twice. Long story short. They do fantastic work, have a great work crew, are an extremely ethical and honest company but they are definitely going to be more expensive then almost any other company you may find. read more

A class act from start to finish. Nick set up the job, and he was always respectful of my busy and erratic schedule. He was proactive about getting the work started as soon as possible, and kept in touch with scheduling updates along the way. Carlos and Roberto are highly skilled painters. High quality work -- great attention to detail. They didn't take any shortcuts, and they cleaned up meticulously at the end of each day. Such a positive experience. Thank you! read more

I called them for an estimate, they would send someone out. Well, the guy they sent out - Andy - called me and immediately told me that they paint places of high-profile people, they're very busy. I told him it felt like he was trying to back out of doing this estimate, and if he doesn't want to give me an estimate, I'll call someone else. He backed off and came later that day. He kept saying how expensive they were, and panning other painting companies, that they use over-the-counter paints, whereas Armstrong makes their own paints, etc. I kept asking him if he would just give me the estimate but he wouldn't shut up about how expensive they were, maybe they were too expensive for us, and continued to pan other painting companies which I thought was very unprofessional. DO NOT USE THIS COMPANY!!! read more

Well, I'm sitting here looking yet again at my dripping ceiling after paying $22,000 for a new roof. We have a flat-ish roof with a lot of exposed ductwork. Big ducts for the A/C and heating. When we shopped around for bids on the new roof, we were ADAMANT that we wanted someone to take those ducts seriously. After several companies came out and gave us quotes, we had Armstrong give us one. They were by far the most expensive, yet had the "best" reputation, so we signed up with them. The subcontractors were great, and the roof part seems ok, but now when it's been a cold night and the next day is warm, my ducts "sweat" and drip water everywhere in the house. Nightmare. We have called them many many times and nothing has happened, except we were told that we didn't pay for the ducts to be sprayed. WTF? We could have them sprayed now, but it'll cost thousands more. We knew nothing about roofs, flat or otherwise. If the ducts needed to be sprayed, why weren't we told that??? It should've been a part of the original quote. But then, I guess, we probably wouldn't have chosen them. This roof is WORSE than if we hadn't done anything at all, and I worry that mold is growing between the roof and my ceiling. DO NOT TRUST them. I agree with Daniel W about the bait & switch. If you want to see sweaty ceiling pictures, just let me know. read more

Armstrong roofing put a foam roof on our home. They were a dream to work with, from the initial estimate, to the roof application and finally the follow up. We found the company professional and attentive. The end product is lovely. read more

My parents had a Armstrong roof put on their Trailer home in Yountville.Before we found Armstrong we had contractors not knowing how to replace the roof. They came out 4 years ago and replaced the roof. Excellant service, and had no problems with the roof. My parents both passed away we were selling the trailer in the senior park in Yountville. The buyer had a roof inspection. This company did a drive by. Said the roof was 25 years old and needed to be replaced. Called the owner of Armstrong he came out the next day - did a inspection told us it was in perfect conditon, 4 years old. And would even write a letter to the buyer. The roofiing company owner backdown and the owner told us he had a new employee and wasn't trained looking at the roof.. And confirmed the roof was in excellant condtion with at least 20 more years on it. Armstong stood behind the roof even when the owners had passed away. Armstrong is one of the best. They return calls and have great service!! The Armstrong roof increased the value of the home. Thank you Armstrong!!! read more

After a great deal of research and numerous bids I chose Amstrong to install a new foam insulation roof on my San Francisco home. They have great customer service and came to the house within a few days of my initial call. From beginning to end they were courteous, professional, detail oriented and wonderful to work with. The roof is guaranteed not to leak for 20 years and looks really nice. When they spray the foam on they can eliminate all the pockets and dents. The house is also a lot warmer and quieter. The environmental aspects of the product were also important to me and Amstrong provided me with lots of good information. I would highly recommend Amstrong as the group to be trusted with your new roof. read more

Short version: good work (we think - it hasn't rained yet so time will tell), but bad communication. Did try to make amends when something bad happened that was (mostly) their fault, but it could have been avoided through better communication. Longer version: Armstrong installed a foam roof on 2/3 of my house about a month ago. They did what seems to be a good job, and left the worksite very clean. However, communicating with them was a bit hard. To be fair, we signed a contract with them four months before we were ready to do the work - and they sent us a form letter with their assigned contact person's name and phone number, and instructions on how to prepare for the work to be done which we of course lost. By the time we were ready to start work, we had a hard time actually nailing down a date with them and played a bit of unnecessary phone tag, but I wouldn't fault them since we delayed 4 months because of our own issues. Once we set up the date for the work to begin, we met them the morning they started work and got them all started, then left and went to work. The one time they had a question, they asked a different contractor working on our house what we wanted, rather than calling us directly. (The contractor had to call us to get the answer). Here's the big rub: two weeks after the work was done, we realized they had left roof debris all over everything in our attic, including an open box of all my childhood memorabilia. Apparently, the form letter they sent us four months earlier told us to remove things from the attic. We had lost this letter, and they didn't remind us of this important step (or any other prep items needed) when we set up the installation date or when we met them the day they started work. We had to spend about 8 hours cleaning up all the stuff. When I called to complain, they at first asked me "well, did you get the letter we sent you four months ago?" as if that released them from any responsibility. They later did express apologies and followed up several times to determine what it would take for us to not be mad at them anymore, and I named a (very low) price that would make it better. So, they did try to make amends, but I was still pretty unhappy to have to spend 8 hours scraping foam bits off of baby pictures.... It could easily have been avoided if they had just communicated better and/or simply asked the question "do you have an attic?" when they showed up to start work.. read more

Had an appointment Sat. at 2p for exterior painting. Estimator called at 1:55p to say he would be at least 45 min. late (I am sure there was no way for him to know that until 5 min. before that appointment time!?). I said "no problem," its exterior and I will leave my side gate open so he could see entire perimeter of house. Estimator said, "well homeowner needs to be present!" I asked why, just email the quote - this is not rocket science. Another company that spends a lot on marketing, but doesn't deliver - disappointing for sure! read more

We have used Armstrong for a new roof on our building and we are extremely pleased with the job that was performed. Everything was done in a timely manner and without any problems. They were very diligent and professional. We went with Armstrong because of a previous good experience with them when we painted our house. Both jobs have guarantees that are priceless. They always respond when needed. We will continue to use Armstrong for any of our future needs. You pay for the quality you get!! Would recommend them to our friends and family!! read more

I recently had my home painted by Armstrong. I could not be happier. Years ago I had used a painter recommended by close friends but the result was something far less than I expected. I now know I can recommend Armstrong to my friends with complete confidence. They really did a great job! read more

Armstrong painted my house ten years ago. Their price was close to double other estimates that I got from other companies. The salesman explained that Armstrong had been in business for years and fully guaranteed all work for ten years which was why they were higher in price. I fell for his spiel and signed the contract - big mistake. My house is 2 and a half stories high so I presumed that they would use scaffolding. This is important because a good paint job is 90% preparation. Painting is easy; preparation is difficult, time consuming, and somewhat of a skill. They did not scaffold the house. A crew came over consisting of a foreman and 2 painters who did not speak English. The painters did not want to go up on ladders to do the job. They made it known that they were scared of working up high on ladders. Eventually they relented, but they needed more ladders so they had to borrow my extension ladder (which they broke). The preparation work was terrible which could be expected. Have you ever tried scraping paint while balancing on a ladder 30 or 40 feet off the ground. Five years later, the paint began to peel. Now, the paint is falling off in sheets. I called them when the paint started to peel. I was told that only the paint was guaranteed and that I would have to pay for the labor. I didn't have them redo it. The labor they wanted to charge me was excessive. Also, I have a small cupola on the roof which they never painted. i called them (the same time that I called about the peeling paint-my neighbor across the street pointed out the omission-I couldn't see it from the front of house) and it took quite a few phone calls and letters before they came out. Also, when they painted the light well, they did no prep work at all; they just spray painted the walls. Now huge sheets of paint (close to 12 inches square) are flaking off. My belief is that Armstrong contracted out the job to "the foreman" who then hired two day workers to do the painting. Armstrong did a truly terrible job and refused to back up their work. read more

Wayne was awesome! He promptly got on my roof and checked it out. He gave me the whole low down on my roof, explained what to look for in a few years when I will need a new one, how they will do it, a general estimate on what it will cost, options on how to finance it. It was great piece of mind and honesty--i will def work with them when i need a new roof, even if i could find a lower estimate. I had one other quote from a local roof guy, can't remember his name b/c i threw away the card--the guy didn't get on the roof because 'it's not good for the roof' and then said I definitely need a new one just from glancing at it and sent me an estimate days later. read more

Long story about a 3 year old "foam" roof that failed & would not be repaired by the other company (altho their guarantee was 5 years = they patched it once - still leaked - the patches aren't "guaranteed") - we resorted to ARMSTRONG - timely, cleaned up REALLY well, always made the schedule - arranged for the building inspection etc. I love these guys! read more

Armstrong installed a foam roof and skylights in 2005, and leaked from day one. The skylights were resolved, but the roof still leaks. Armstrong offered to replace at almost the same price we originally paid, blaming undiscovered roofing elements placed by previous owners. We attempted arbitration by hiring a mediator as required by the contract, but after two years he was unsuccessful in arranging a meeting due to their lack of cooperation and response. read more

I gotta tell ya, these guys did a great job with my window installation and now I'm saving so much on my energy bill. Thanks guys!

They did a fine job on time and on budget. I recommend them!

Armstrong installed our foam roof in 2007 and we have been very satisfied customers. We have a flat roof and have had 3 other types of roofing besides our foam roof in the 36 years we have lived in our home. This is the only roof that has given us true satisfaction. We have had problems with some drains but Armstrong has addressed these right away without any hesitation. We feel the true test of a company's dedication to excellent customer service is not just providing the initial product but in how they handle any problems that might arise after the sale. In this regard Armstrong earns a 5 star rating in our book. We expect to receive many years of protection from the elements from our foam roof. Thank you Armstrong. read more

We needed our flat roof replaced and conducted extensive research on the most efficient type of material. Our research concluded that a Foam roof is the best choice. There are not many Foam Roofers in the market who do residential properties. We selected Armstrong1234. They are excellent! The service was superb. Although, the job was to start after the winter storms ended, our roof started leaking because of the heavy rain and wind, the roof was definitely in need of repair. We called Armstrong and told them about our dilemma. Without any hesitation, they immediately dispatched their crew, led by Taki, who came during heavy rain and gusty wind and patched the cracks on the wall and roof with an elastic material. Paki was great and knew exactly where to look for the cracks. They did all this work even prior to finalizing our contract. Now that's what I call "Great Customer Service". In addition to the emergency call, (The big boss), Mitch Fine called several times to follow up if the job was done to our satisfaction. A month ago, after the end of storm, rain and wind, the real roof was replaced with foam. We are so pleased with the job. Everything was done so meticulously. We have noticed that the insulation inside the house improved, the house stays cooler. A saving in energy bills!!! I highly recommend Armstrong1234 if you need a flat roof replaced. Go with the foam! The benefits outweigh tar and gravel. Thank you for doing such a great job!!!! read more

I just had the windows in my diningroom replaced. Armstrong did an excellent job. I am impressed with how professional and friendly everyone was. I liked that they were quick and left the area perfectly clean when they left. When the installation was finished the installer pointed out an imperfection on on of the windows, he let me know that they were ordering another piece and they would contact me when it was in and would schedule a time to come out to complete the job. It was nice to have a repair person who showed up exactly as promised. I always felt like I was in control of the scheduling. read more