Our AC unit went out suddenly at 9pm on a humid, summer night. My husband called in the morning and…read moreby noon, Richter Heating and AC had a tech out to us and our AC was working great. What a relief! Scott was our technician, who was very knowledgable, efficient and so nice. He replaced a capacitor, cleaned the coils, checked all fluid levels, tested it and even swapped out a new furnace filter that was old. The cost was very affordable. Fantastic service! Would call them again in a heartbeat. Great job!

Bill is not polite and extremely rude. On 7/14/26 our AC in our apartment we rent went out. Mind…read moreyou for back story my boyfriend and I go to work from 6am to around 5pm. The AC stays on at 75 or 76 while we are gone because we have animals. When I get home it gets set to 70. I got home on the 14th at 6pm and it was at 75 and still running. So, I set it to 70 and went about my night. At 8 I realize it is roasting in our apartment. I got to the thermostat and it says 79. The AC is actively running so I go to a vent and its blow warm air out. I made sure the heat was not accidentally put on and it said Cooling. So, I waited for my boyfriend to get home at 8:30 and he changed the filter and still nothing happened. So we turned it off to maybe reset it. It never turned back on. Finally after it got to 82 in the apartment it turned bsck on when we set it to 67. Again it was just blowing warm air. Finally we called pur landlord which connected us to the emergency maintenance. After 10-15 mins went by the maintenance called us. My boyfriend was talking to a man on the phone and the man asked right away "so you have issues with the AC" my boyfriend said yes the air is on but the temperature in the apartment keeps raising. The man over the phone goes "what is it at now?" We said 81 and was set at 67 because thats what it turned on at. The man cut us off immediately and said "oh thats your fault. AC cannot be set up 70 otherwise it breaks so I guess it will need ti he fixed". We were caught off guard by that comment because it did not make sense but we dont know anything about AC so we just said okay. Then the man goes "so we can schedule it to be fixed tomorrow (Tuesday) around 7am". Of course if there was no other time we said thats fine but what should we do in the meantime should we keep it off. Again this man interrupts the question and this time gives attitude he said, "well we are busy so if you guys think you can just cut the line of everyone else in like with AC issues then I am going to reschedule this appointment to Thursday so you can sit in the heat". We were immediately appalled as his comment especially when we asked a simple question. This is when I took the phone and asked him why the attitude from him was needed. I admit I was angry but I kept the conversation respectful. I said yhe comment was unnecessary as we were asking a question. He replied with "no you guys were acting like you should be the priority over every other customer we have we are busy so if thats the case I can happily tell my team not to get there until Thursday" I continued with that is not what was said. I told him we were asking what to do in the meantime as it is 82 and we will not be home at the time he will be here Tuesday. The responded with "The temperature is 80 i have worked in weather way over that so you are fine" I responded with thats great that you think that but we have pets that cant do that. He said "that sounds like you should have thought about it prior" I responded with we pay rent and a high amount of rent to live in this apartment and this is how you are talking to us we have no AC and it was 96 outaide today about will be tomorrow what are we supposed to do. He said "it sounds like you guys should have had a plan b in place for situations like a spare AC unit" I said again we rent we pay enough to where having a spare unit we are fine with you coming here tomorrow around 7am or so but we will not be here how do yoy plan on getting into our building? He said "well you arent leaving it unlocked? How will we get in i have a team coming" i said thats why I asked since we will not be here and it will be locked. He said "well we have a unit key" i said great. Will you be coming to our apartment or a team. He said "my team will be coming to your apartment" I said what is your name and he said Bill from Richters Heating and Cooling. He then said "well do i have permission to enter your apsrtment or what" i said yes and then said thank you and hung up. The entire time this conversation happened Bill had nothing but a poor rude attitude. He was extremely passive aggressive and just belittling. He blamed us for everything and was extremely unprofessional. The way he talked to customers was ridiculous. I understand that it is busy as we never had an issue with the AC being fixed the next day. But to jumped to conclusions and assume that is what we meant and tell us that he will be moving our time to thursday so we can sit in the heat was so uncalled for and down right repulsive. Everything he said was uncalled for and inappropriate. I wish I had recording this phone call to submit it as proof because I was in shock that we were being talked to that way over a simple question. Not once did we say anything about being first or anything. We were respectful the entire time. Bill does NOT care about customers or their problems.​ This is HIS job and HE DECIDED to do this. It was completely and utterly ridiculous.

Cardinal has been the BEST company I've experienced so far at my house. I've also used Action--they…read morewere terrible in comparison. 1st call to Cardinal was in a panic with the sudden loss of AC in a 90 degree day. 5 animals in the home. The person with whom I spoke understood how dangerous of a situation this was and a service person was scheduled that day. 2nd call was for electrical work--not urgent but they happened to be able to squeeze me in on the same day which was probably rare but amazing! Best parts of this experience: 1. Friendly and empathic front team who got me scheduled ASAP. 2. Text prior to the service person's arrival with their pic and some info to help personalize this 'stranger' 3. The service people themselves--extremely competent, focused, and very personable. I only wish they serviced commercial properties so I could have them out to my business!

Their quote was 2.5 times higher than two other local businesses!! Absurdly high! No way was the…read moreamount of work I was estimating worth the same às a slightly used car! $9k for what is probably 2-3h work is laughable!!! This makes me wonder what they are charging other people who haven't researched the things they want to the same degree I have. It's almost criminal. Their estimator was very pleasant, though. And their communication is quite good. Maybe that's where the extra $5k is required!!!.... Complete BS

The technician that did my annual service tuneup on my generator this year (the company that…read moreinstalled it two years ago did the first tuneup last year) was impressively professional, explained everything he did, (and did more than the other company did on last year's tuneup) had the dedication to thoroughly pay attention to every detail, was super efficient, plus did an improvement on the original product which will be beneficial for years to come, (and I've run out of superlatives and time to type more) and all of this for a much less expensive price than I paid a year ago with the original company. I wish I would have known about this company when I had my generator installed two years ago! I would highly recommend them to anyone considering a generator and I'm recommending them to friends pondering a generator and those who may need an annual tuneup. I'm more than satisfied with this company and wish I could give them six or seven stars!

Amazing! Phenomenal! They had a crew install a new whole house generator today. Intelligent,…read moreknowledgeable, professional, personable, talented, detail oriented, thorough, dedicated, supportive, caring, honest, dedicated, are just a few words I can use to describe the experience. Sales staff was very helpful in figuring out exactly what I should have to fulfill my needs. Pricing was fair and reasonable, especially after the install experience. Well worth every penny. I Amazing! Phenomenal! They had a crew install a new whole house generator today. Intelligent, knowledgeable, professional, personable, talented, detail oriented, thorough, dedicated, supportive, caring, honest, dedicated, are just a few words I can use to describe the experience. Sales staff was very helpful in figuring out exactly what I should have to fulfill my needs. Pricing was fair and reasonable, especially after the install experience. Well worth every penny. I can't recommend them high enough. I can't think of a single company I've purchased from and dealt with over my 75+ years that come even close. recommend them high enough. I can't think of a single company I've purchased from and dealt with over my 75+ years that comes even close.

From the first call, answered by a friendly receptionist, to Doug who promptly scheduled service,…read moreto Robbie and Jake who installed my new sink, I had a thoroughly positive experience. The installers were professional and knowledgeable and answered all my questions patiently. Cost was reasonable. Would highly recommend!!!

When my furnace malfunctioned; (leaving a third of my house cold); I called Jenson; and I'm very…read morethankful for their response. Everyone I dealt with at Jensen were prompt, proficient and gracious. The furnace repair guys were knowledgable, well equipped, and conscientious. The office manager was very helpful and kind. The general manager inspires confidence in Jensen's integrity by his forthright communication. I would without reservation highly reccommend Jensen.

I have had 3 good visits from this company over the last year and a half. Last night Matt the owner…read morecame out and diagnosed an issue that was causing our heat to shut off on the coldest day of the year. I thought there was no way I would get anyone out on a holiday and freezing cold day. He made it out late In the afternoon and called me and told me me that he was not going to charge me because he thought maybe they could have caught the issue at our yearly check. He was so incredibly professional, and above and beyond helpful and kind. I went from starting the day feeling like we might have big issues on worst possible day, to having the most pleasant call confirming it was fixed at no charge and they appreciate our ongoing business. A truly great business and owner !

These 2 guys are the best! They're honest, they save u money every where that they can, but still…read moregive you better service than I've ever seen with any other business, PERIOD!! You will not be disappointed in any way with Matt & Mitch. They're honestly too good to be true! I can't believe that I'm this excited over hearing & A/C, but that is what a breath of fresh air these two are when you're going thru something not pleasant, like replacing your furnace!

Today was the hottest day of the season, heat advisory, and my central air was not working. I…read morecalled Reynolds, and they called back quickly and were able to come repair my air same day on what I know has to have been a very busy day. It was over 90 degrees inside my house when they started working and it has already gone down below 90 since they left about 15 mins ago. Very knowledgeable and professional. Great work done for a good price, will use again for any heating and air issues.

Poor quality work and no craftsmanship or pride in installation and repairs. It is run by 1 man…read more"Dave" who hires temporary workers for minimum wage and treats them poorly. Dave lacks experience and knowledge to diagnose and repair systems that they spec'd and installed. He will not hesitate to take his time and make excuses to bill extra hours. And wait until you get the bill that includes materials -- he marks up his materials 3x cost (i.e. freon prices and fittings). Find someone else to do your HVAC work who's honest and takes pride in what they do. You will regret working with Reynolds.