1. Arnold Lumber Company

    1. Arnold Lumber Company

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    Kingston, RI

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    Arnold Lumber Company

    3.0 (6 reviews)
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    Kitchens Direct

    Kitchens Direct

    3.0
    (4 reviews)

    Kitchen Direct and the President/Owner Peter Curti took $35,000 of our money and never completed…read morethe renovation of our kitchen. All our bottom kitchen doors were made incorrect. We were given plywood doors and drawers when we paid for real wooden doors. All the staining was missing throughout the kitchen. Front and bottom panels were never installed and a top cabinet door was never made. Because of the wrong size cabinets we also cannot access our trash or recycling bins. The cabinets we chose were Showplace Cabinetry and even though our kitchen is under warranty, Showplace refuses to do the warranty work. Showplace will only deal with the Kitchen Direct. Throughout the entire kitchen renovation there were a multitude of mistakes, errors, inaccurate measurements etc. Scott C. sent us a letter telling us that he was too frustrated and that he quit. We fought this for months through the BBB and the RI Attorney General's office. Kitchen Direct is not a reputable company. The AG's office does not have the authority to force him to complete the work, or to have his license revoked. We have called Showplace and sent emails to the President, only to be hung up on and emails that went unanswered. We have been living a nightmare, and we do not have the money to obtain an Attorney. After paying $35,000 our only option is to paint the entire kitchen and hire someone to build a cabinet door and all the missing panels, again, we do not have the money! If Scott Curti has a rebuttal with this complaint, PLEASE BE AWARE!!!!! Do not purchase any cabinetry from Kitchen Direct, Inc. or any cabinetry that is made by Showplace Cabinetry as they will not stand by their mistakes and only will deal with the kitchen company direct and not the homeowner. My husband is 80 and I will be there soon. We are senior that have been taken advantage of. Suzanne and Anthony G.

    Peter was incredible to work with! We met with 4 different kitchen designers before we met Peter…read more The other designers either couldn't create a design we liked, or just didn't listen to our needs. When we met Peter, he knew exactly what we were looking to do and suggested various design options. We trusted him to design our kitchen and also select the best cabinet line for our vision. We were not easy to work with because we were VERY specific with our wants--- we tweaked our layout around 50 times before we finalized it. Peter was very attentive and updated every little detail as requested. He made what would normally be a stressful process a seamless one. Our kitchen is beautiful! All of our family and friends comment on our cabinets and kitchen design! It truly is exactly what we wanted! I can not recommend Peter and his team enough! You will not be disappointed :)

    Hardwood Design

    Hardwood Design

    3.0
    (2 reviews)

    Horrible customer service! They wouldn't call me to discuss getting a quote. Brian (head of retail)…read morejust sent me one liners over email instead actually caring about me or wanting to spend more than 30 seconds talking to me. Horrible company if you are viewed as a small job to them. Looks like they do great work from the pictures online but they just don't care about the customer experience. Email Chain Below: __________________ Brian 9:29 AM (30 minutes ago) to me It only required a 1 liner. I just needed to see above the 1 st tread for potential headroom issue. __________________ Can you swing by at some point? I know this probably isn't a huge deal for you guys but it would be nice just to talk and get a price. As long as it isn't crazy we are going to do this so it shouldn't be a waist of your time. I'm a little surprised I got a 'one liner' back and feel like you could give a crap about this project based on the email chain to-date. If that's the case, just let me know. Certainly not a good way to treat a potential customer. DC ________________ On Tue, Jun 24, 2014 at 7:51 AM, Brian Brian@hdistair.com wrote: Need to see above (ceiling) 1 st treads ________________________ From: Damien Cabral [mailto:damien.cabral@gmail.com] Sent: Monday, June 23, 2014 8:40 PM To: Brian Cc: Katherine Cabral Subject: Re: stairs There are 12 steps if you count the top landing. 9" deep (front to back) 30" wide 8" high Pictures attached. I can't give you a go just via email because we want to do more than just replace the existing stairs. We feel like they are too steep and want to bounce ideas off of you to make them less steep. If this means adding a turn to the stairs that would be fine. Please advise. DC ______________________________ On Mon, Jun 23, 2014 at 8:52 AM, Brian Brian@hdistair.com wrote: Hello Damien If you have plans of the stairs &/or pictures you can email them to me. I can give you a price. If the job is a go I can come out & measure Thanks Brian Brian Morin 401-265-7676 c Retail & Contractor Sales Hardwood Design, Inc. 24 Dorset Mill Road suite E Exeter, RI 02822 Ph: 401-294-2235 fax: 401-295-1086 brian@hdistair.com hdistair.com

    I have been installing HDI material for close to 30 years now the quality is second to none when…read moreyou need a stair system they send out every thing right down to the fasteners and wood bungs no trips to the lumber yard! the sales people there will walk you through every type of system available no matter the budget they will put a kit together for you. Bobby Stairway Barrington R.I.

    Arnold Lumber Company - buildingsupplies - Updated July 2026

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