There is 1 employee they have that makes things the way they are ordered, the rest of the ENTIRE…read morestaff there is horrible. We ordered our food and coffee this morning....I order extra cream and extra sugar on top of 2 flavors. Well, I get my coffee home and it's was almost black with no flavoring whatsoever. Apparently, you have only 1 hour to return for a refund???? I live on a farm with multiple different kinds of animals to feed, medicate and take care of. Well, first of all this new 1 hour policy is new to me and they refused to give me a refund. They said they could remake it or give me food instead. I still have my food from this morning because I had no coffee to drink with it and I don't want or will I drink another coffee at this time of day. This store is useless, the employees burn the food and then cop an attitude when you ask them to remake it. They can't make coffee correctly either. I would HIGHLY recommend NOT buying ANYTHING from this location.

Omg so slow.... So. Slow. And I'm not really sure why because most of the time they seem staffed…read morefully and the line isn't long. But it's so slow. This last time I waited probably 10 minutes when there were only two people in front of me, they initially were going to overcharge me until I notified them of the price on the sign, and then the latte was pretty bad.

Too bad this was at the drive through because you don't see it till after you leave. Do better,…read moredunks. Do better.

One of the worst dunkin donuts i have ever gone too the manager is one of the rudest person I have…read moreever dealt with

Yesterday I went to this location, only my 2nd time visiting. It was however my first time using…read morethe mobile app and picking up my order via the drive thru. I ordered a venti lemonade, with apple juice and a pump of raspberry syrup. I did this on the Starbucks app which was very easy to use. A few minutes later I arrived and was in the drive thru line. Long line but we moved fairly quickly. The lady taking orders was super bubbly and friendly! When I got up to the window the lady greeted me by name. They are still practicing COVID safety, and handed me my drink in a plastic holder. Service, 5 stars! The lemonade was delicious, but like with many places you pay a good amount for a heavily iced down drink. Next time I think I'll order light or no ice. Lemonade tasted fresh and my additions just added to it! Very good. Almost $5, a bit steep but as a treat, it was worth it. I'll be back and trying new drinks!

I've been to this location over a dozen times. Service is always lacking. The customer service is…read morenot home.

This place is alright. Decent coffee but the employees were super nice! I had to go back and ask…read morefor some extra flavoring because it didn't taste like there was any flavoring in any of the drinks we got. They gave us a cup of extra flavoring, so no harm no foul. It wasn't my favorite coffee, they use Torani syrups and I like Monin better. Got our caffeine fix though!

Amazing coffee, love the peanut butter iced coffee. Might have to wait a little, but very worth…read moreit!!! They have two drive through windows and a walk up. Have a flea market really close that is open during the weekends.

I just went here and got a 24oz hot coconut mocha. The girl accidentally made me it asked and I…read morepolitely said I asked for it to be hot and requested she remade it hot. The girl rolled her eyes and said she would remake it. When she 'remade it' it was very obvious she took the ice out of the drink and re-poured the drink into a hot cup. My drink is freezing and I am out of $7. I paid for bad service and a girl with attitude. My first time here and will definitely be the last.

I have never tossed a coffee so fast! Worst coffee I have ever had! Tasted like dirt, not the…read moreCarmel latte or cappuccino we ordered! Wasn't even hot and had what looked like coffee grounds in the cup floating! When paying $10 I expect a good cup of Joe! Disappointed!

I am very disappointed with the service here because they didn't give me a coffee with my donut to…read moreDunkin. They gave me just my doughnut like why false advertise yourself and call you Duncan if you don't even give us coffee to dunk our donuts in.

This is quite literally the worst Dunks in the state. The location is weird, the drive thru set up…read moreis bizarre, the staff are rude and the drinks are never made correctly!

Went in one time to get a coffee and the manager alley and another coworker were talking about how…read moreshe shares a butt plug with her boyfriend very gross especially in a place where people eat and they didn't even get my coffee right

Shit service. Waited for 20 minutes after ordering and then got told 20 minutes later they didn't…read morehave something I wanted.

By far the worst service in Rochester. I didn't know it could get worse that Washington St. One…read morenice lady running the show, and a bitchy junkie who is angering people so bad they are walking out without getting a refund because it's not worth it. Be better off running a person short on shift.

WORST SERVICE EVER. i got doordash and they lowk scammed me, left it at completely wrong adress and…read moretook my $20