Front desk gal Natalia rude & unprofessional on the phone. everytime i call in and they ask for my…read morelast name and i know i ptonojnce it with a hard J, yet they still ask me if it starts with a J or a Y. so i asked her just this one time why they keep asking me that, and she told me because "we have other patients with similar sounding last names". i said no, my last names the only one in the world and she replied back "well i highly doubt that", with a snide tone and attitude. just rude.

Premier Medicine/Dr Tani would not be a recommendation. My surgery was done on…read more7/1/25 as of today 7/16 they have fail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. They gave me the runaround on the phone all day Monday & Tuesday no one ever called me to schedule my wound care or PT. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these purr fits are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

I have had two hips and one knee replaced. Dr Donaldson is very good and has a pleasant bed side…read moremanner

My appointment with Dr. Donaldson was scheduled for 9 a.m. He entered the office between 10:37 and…read more10:42 a.m. At that time, I was in the process of involuntarily committing a client who was considered a danger to themselves and others. When Dr. Donaldson entered, he didn't speak or introduce himself. Instead, he reached out and attempted to disconnect the urgent call I was wrapping up. Rather than continuing with the appointment--one I had been waiting over six months for--he left without seeing me. Junge, Dr. Donaldson's found this to be exceedingly entertaining, or that is what I assumed by his smile and laughter. ***Edited to add:*** Against my better judgment, I allowed Junge to participate in my care today with Dr. Donaldson, despite explicitly informing him beforehand that I do not participate in any educational activities involving bringing others into the session. Junge either lacked awareness or disregarded my boundaries, which is concerning given his stated pursuit of a fellowship following clinical practice--yet he showed no regard for the importance of cultural sensitivity or patient autonomy. His conduct throughout the interaction was unprofessional, characterized by condescension, dismissiveness, and language that suggests underlying racial bias. His behavior was less respectful than expected from a healthcare provider and reflected prejudice rooted in preconceived notions rather than clinical judgment. Notably, Junge labeled me as "combative" based on subjective impressions, revealing a reliance on stereotypes and a failure to understand or respect my concerns. This unprofessional assessment unduly influenced the supervising physician, who accepted these biased characterizations without scrutiny, thus perpetuating unjust and unequal treatment. Additionally, Junge blatantly ignored my clear statement that I did not want to participate in any educational efforts by bringing others into the appointment, demonstrating a lack of respect for my autonomy and boundaries. Such behavior highlights a problematic attitude toward patient rights and diversity. To address these serious issues, Junge would benefit immensely from targeted implicit bias training and cultural competency courses designed to improve interactions with patients of diverse backgrounds. These interventions are crucial to fostering equitable, respectful, and culturally sensitive healthcare practices, and to preventing future instances of discriminatory behavior.

Dr. HEYRANI is an absolute gem! He listens to you, provides great feedback and his new office is…read moreclean and very professional. He has been treating me for a variety of issues for the last 5 years including knee arthritis and 2 major fractures. Not only is he a great surgeon but a wonderful physician as well.

I've been a patient of Dr. Heyrani's for several years now and he has taken care of me through…read moremultiple conditions. He is always available, professional and kind. I am grateful to have him as my orthopedic surve

Dr Chow is a great doctor but his staff seems to not care about their job, all you will get is Im…read moresorry were busy also dont expect a phone call they only know how to receive calls, Update I finally got a call but it was one rude scheduler telling me WE HAVE TO RESCHEDULE TO ANOTHER DAY instead of asking me or explaining all I got was OK and treated rudely

I am so saddened of the treatment the office staff gave me here. I am in so much pain with my knee…read moreit took every ounce of energy to be here on time and they refused to see me. I forgot my insurance card, I have the app on my phone I offered to email it to her. I had my daughter's card with the same policy number. I could have paid cash for the visit. I am desperate to get better and return to my happy self. What did I ever do deserve this? I am so kind and a giving person and I made one mistake and I can't get help.

I've been seeing Dr. Scott Goldman on and off for several years, and he has always been…read moreoutstanding. Most recently, I went to see him for severe nerve pain in both of my hands. He took the time to explain everything, answered my questions, and made me feel completely at ease. The steroid injections in both hands provided incredible relief, and the difference has been remarkable. Throughout the procedure, Dr. Goldman was kind, compassionate, and very supportive, making what could have been an uncomfortable experience much easier. If you're looking for an orthopedic specialist who is knowledgeable, skilled, and genuinely cares about his patients, I highly recommend Dr. Scott Goldman. I'm incredibly grateful for his care and expertise.

Frantz is the best and they do X-rays in house. Easy appointments and flexible within reason.read more

I am a patient of Dr.Nirav Amin Thank you so much for doing…read moresuch a great job on my total right knee replacement.l'm still recovering with a great outcome.l would highly recommend him for feature total knee replacements. Leo was also very helpful Helen Johnson

I was referred to Dr Nestorovsky by another hip specialist. I appreciated his honesty on my…read morepossible outcomes. He answered all my questions and I never felt rushed. I had surgery in April and since I got home, I could tell that original pain wasn't there. My hip feels good, everyday is better than the one before. It's over an hour commute to see him in either office but well worth it. He offered televisits when possible and I found his staff friendly and helpful. Thank you Dr. Nestorovsky!

Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

There are way too many moving parts and not enough communication. Of the seven or eight…read moreappointments that I have had to have there leading up to my knee replacement and postop at least 4 to 5 of them ran almost an hour late. I saw different nurses two different PAs and my orthopedic surgeon who don't seem to communicate well with each other. During a pre-op appointment, I was asked a number of questions about my surgery, including do I have a metal allergy. I stated I was allergic to nickel. (The hospital where the surgery also asked me a bunch of questions where I stated that I was allergic to nickel) When the doctor came in to see me in the morning of my surgery. He asked me again, and I stated that I'm allergic to nickel. It wasn't on the chart anywhere and my surgery was delayed because they had to get a different knee replacement from somewhere else. During the appointment where I scheduled my surgery, I was told that my prescriptions for after the surgery would be called in ahead of time so that I could pick them up early. This was not done. The day before my surgery I called my pharmacy to see if it had been called in yet and it had not. I called arrowhead orthopedics and it is impossible to speak to a human so I ended up leaving a message. My prescription was never called in. The day of my surgery I was not allowed to be released from hospital until they knew I had prescriptions. They finally reached my doctor at 9:30 at night to call in the prescription and my husband had to pick it up at 1 o'clock in the morning in a bad area of town. During the appointment where my surgery was scheduled and my pre-op appointment, I was asked if I had a walker at home. I stated that I did not, and was told that they would order one for me. This was also not done and I was not allowed to leave the hospital until I secured a walker. Thankfully, the hospital physiotherapist worked with a case manager who spent two hours on the phone with my insurance company to get me a walker. I was finally able to leave the hospital at almost midnight (had everything been taken care of I would've been gone by three or four. At home, I was not given any postop instructions from my doctors office. I didn't know what to do about the stocking on my leg or whether I could shower or anything. No instructions were sent home. Just some from the hospital. I had no postop scheduled or physiotherapy scheduled. I was told that I should begin physiotherapy 3 to 4 days after surgery, I wasn't able to start until eight days after surgery because arrowhead orthopedic staff did not get that taken care of, and I didn't even know where I was going or who to call. With messages in the Healow app, I was able to find out that my postop appointment was scheduled for June 30 at 10:40 AM. I went to that appointment and was told that it wasn't in the calendar and never had been and that my actual appointment was two days later. I checked my Healow app calendar history and indeed it was there, but got canceled I guess. And it said 1020 instead of 1040. Staff at the counter, stated that she would check with the PA to see if he could fit me in his schedule this morning, and she came back to me and he was able to fit me in. Thankfully, they took me back quite quickly, so that was quite impressive. When I said to him, thank you for fitting me in, he had no idea what I was talking about. Between seeing my doctor's nurse, two different physician assistants and never being able to speak with a human being because of their automated phone messaging service. It is an incredibly frustrating experience. I understand that my orthopedic surgeon is very busy and it makes sense for him not to take every appointment and have his physician assistant do that, but they need a much better system of communication . They use the Healow app, but even the Healow app isn't great because no matter how many times I try to add it as another account on my Healow I have to sign in every time. In the end, the surgery itself went very well, so as far as quality of service and results I anticipate a full recovery and I'm quite happy with my knee replacement so far. I have spoken with others who have had the same doctor and they have all been very happy with his work. Arrowhead orthopedics just seems a little bit too big for its riches and doesn't have good communication in place between the departments and staff. I'm not sure that I will go back for my second knee replacement. This experience right now is a little too fresh.

I saw Dr For first time this week he scheduled my surgery for total replacement. He was very kind…read moreand explained everything.Even thou I have some fear I totally have confidence in him. He genuinely knows his stuff. The office staff is very friendly and helpful. I am excited to finally see some light at the end of the tunnel after suffering for so long. Ty Dr for validating my pain and understanding my situation. I would definitely recommend them Update I had total hip replacement surgery on Thursday this dr is beyond excellent ty Dr for giving me my life Just saw Dr Bryan for my 6 week post surgery visit. Everything is great. This dr is the best Dr ever. He knows his stuff and has given life back to me. Big ty

I have been going to Dr.Bryan since June for a shoulder injury that happened at work and Workers…read morecomp did not want to take care of it but Dr. Bryan was persistent and finally got my surgery approved and I had surgery a couple of days ago!Dr. Bryan is professional and very nice!I would highly recommend him to anybody!Now I can finally recover and get back to normal!