Front desk gal Natalia rude & unprofessional on the phone. everytime i call in and they ask for my…read morelast name and i know i ptonojnce it with a hard J, yet they still ask me if it starts with a J or a Y. so i asked her just this one time why they keep asking me that, and she told me because "we have other patients with similar sounding last names". i said no, my last names the only one in the world and she replied back "well i highly doubt that", with a snide tone and attitude. just rude.

Premier Medicine/Dr Tani would not be a recommendation. My surgery was done on…read more7/1/25 as of today 7/16 they have fail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. They gave me the runaround on the phone all day Monday & Tuesday no one ever called me to schedule my wound care or PT. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these purr fits are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

My appointment with Dr. Donaldson was scheduled for 9 a.m. He entered the office between 10:37 and…read more10:42 a.m. At that time, I was in the process of involuntarily committing a client who was considered a danger to themselves and others. When Dr. Donaldson entered, he didn't speak or introduce himself. Instead, he reached out and attempted to disconnect the urgent call I was wrapping up. Rather than continuing with the appointment--one I had been waiting over six months for--he left without seeing me. Junge, Dr. Donaldson's found this to be exceedingly entertaining, or that is what I assumed by his smile and laughter. ***Edited to add:*** Against my better judgment, I allowed Junge to participate in my care today with Dr. Donaldson, despite explicitly informing him beforehand that I do not participate in any educational activities involving bringing others into the session. Junge either lacked awareness or disregarded my boundaries, which is concerning given his stated pursuit of a fellowship following clinical practice--yet he showed no regard for the importance of cultural sensitivity or patient autonomy. His conduct throughout the interaction was unprofessional, characterized by condescension, dismissiveness, and language that suggests underlying racial bias. His behavior was less respectful than expected from a healthcare provider and reflected prejudice rooted in preconceived notions rather than clinical judgment. Notably, Junge labeled me as "combative" based on subjective impressions, revealing a reliance on stereotypes and a failure to understand or respect my concerns. This unprofessional assessment unduly influenced the supervising physician, who accepted these biased characterizations without scrutiny, thus perpetuating unjust and unequal treatment. Additionally, Junge blatantly ignored my clear statement that I did not want to participate in any educational efforts by bringing others into the appointment, demonstrating a lack of respect for my autonomy and boundaries. Such behavior highlights a problematic attitude toward patient rights and diversity. To address these serious issues, Junge would benefit immensely from targeted implicit bias training and cultural competency courses designed to improve interactions with patients of diverse backgrounds. These interventions are crucial to fostering equitable, respectful, and culturally sensitive healthcare practices, and to preventing future instances of discriminatory behavior.

The physicians & PA are great! But Physical Therapy there is awful since Barry & Steve left. They…read morereally strived to help optimize recovery with various modalities besides exercise. Now there is only 1 person who walks around with the computer doing his note while telling patients what exercises to do. Unfortunately I've been told that the therapists at Outpatient Rehab at East Campus don't do much either. Very disappointing for a Loma Linda facility.

I've been a patient of Dr. Heyrani's for several years now and he has taken care of me through…read moremultiple conditions. He is always available, professional and kind. I am grateful to have him as my orthopedic surve

Dr Nasser is amazing. He made me feel comfortable during my appointment and was very reassuring…read moreexplaining his diagnosis of my situation. He definitely is knowledgable and honest with what treatment needed to be done. He works super efficient and does not make you wait long or drag the appointment. His office is pristine, warm, and welcoming. There was no fuss making an appointment as opposed to other offices I've tried to call. Would recommend him even with the Corona traffic!

Dr Chow is a great doctor but his staff seems to not care about their job, all you will get is Im…read moresorry were busy also dont expect a phone call they only know how to receive calls, Update I finally got a call but it was one rude scheduler telling me WE HAVE TO RESCHEDULE TO ANOTHER DAY instead of asking me or explaining all I got was OK and treated rudely

I am so saddened of the treatment the office staff gave me here. I am in so much pain with my knee…read moreit took every ounce of energy to be here on time and they refused to see me. I forgot my insurance card, I have the app on my phone I offered to email it to her. I had my daughter's card with the same policy number. I could have paid cash for the visit. I am desperate to get better and return to my happy self. What did I ever do deserve this? I am so kind and a giving person and I made one mistake and I can't get help.

Great office staff, and great, no nonsense Doctor. Takes his time and talks with you, and shows…read moreconcern for your discomfort and well being. Dr.Goldman is a straight shooter, and doesn't sugar coat what he says. Old school Doctor!

Met with Dr Goldman and his office on Tuesday. They are all so committed to you as the patient. I…read moredefinitely felt like I mattered when I arrived and left. They went above and beyond. Thank you

I am a patient of Dr.Nirav Amin Thank you so much for doing…read moresuch a great job on my total right knee replacement.l'm still recovering with a great outcome.l would highly recommend him for feature total knee replacements. Leo was also very helpful Helen Johnson

Never felt rushed Dr Nestorovski got to the point cheerfully and answered every question with…read morecompassion. I have no idea why anyone would have a negative experience. Had my left hip done was amazing had to change insurance but made sure Dr Nestorovski was covered by my new insurance to do my right hip. There would have been no one else I would have felt comfortable and confident to do my right hip. Both had excellent results. He checked on me in the hospital every day I had a blood complication that had nothing to do with my surgery and even called me a couple of times at home to see how I was doing. I would highly recommend Dr Nestorovski to anyone in need of his expertise The office and staff have always been professional and very helpful with my appointments and office visits. I've been to both Upland and Chino Hills offices and have been happy at both locations

I received great Service from Sharon Anthony. I was waiting…read morefor months to see the Surgeon regarding a new hip. I received no notification the appt was canceled and needed to be re-scheduled. Instead of waiting another 3 months, Sharon was able to get me a new appt in 2 weeks. She is professional, friendly and a pleasure to work with! Thank you Sharon!!...You are the best!!!

Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

I saw Dr For first time this week he scheduled my surgery for total replacement. He was very kind…read moreand explained everything.Even thou I have some fear I totally have confidence in him. He genuinely knows his stuff. The office staff is very friendly and helpful. I am excited to finally see some light at the end of the tunnel after suffering for so long. Ty Dr for validating my pain and understanding my situation. I would definitely recommend them Update I had total hip replacement surgery on Thursday this dr is beyond excellent ty Dr for giving me my life Just saw Dr Bryan for my 6 week post surgery visit. Everything is great. This dr is the best Dr ever. He knows his stuff and has given life back to me. Big ty

I have been going to Dr.Bryan since June for a shoulder injury that happened at work and Workers…read morecomp did not want to take care of it but Dr. Bryan was persistent and finally got my surgery approved and I had surgery a couple of days ago!Dr. Bryan is professional and very nice!I would highly recommend him to anybody!Now I can finally recover and get back to normal!

The practice allows paperwork to be done online. Frantz is great! They are organized and thre is…read morevery little waiting.

Hello I would like to start off by saying I kenneth parra am very pleased with Dr Goldman's office…read moreand staff they are very professional and over all dr Goldman does care for his patients. I am very pleased to have found his office I recommend coming here and getting good quality treatment. All the staff is very nice and communicate accordingly. He is the best doctor ever on my books.