We encountered significant challenges during the subsequent phases of the project. Communication…read moreregarding next steps and scheduling was inconsistent, and I frequently had to reach out for updates. This lack of proactive communication often made us feel like an inconvenience. Our primary issue involved the replacement of a damaged cabinet and two countertops. Because we were functioning at subpar levels, I requested that one section of the cabinetry and countertop be reinstalled early so we could operate as a business. I was informed this would require an additional fee, which I accepted but did not understand why I needed to be charged extra when the work was necessary anyway and would benefit me, the customer, to do this. Unfortunately, the replacement countertop was measured incorrectly and arrived a foot short, causing further delays. Later, after being told for weeks that a replacement cabinet was being built, the installer arrived on the scheduled date without the cabinet. This left us without a sink or our ice machine, which is critical for post-operative patient pain control. We were forced to purchase ice from stores for a week and a half while waiting for the cabinet to actually be built. While the final installation on April 10 was completed quickly, the overall process took from January 2 until today, April 13. Currently, the handles are not yet installed, there are already chips in the new countertop, and two drawers do not close properly due to the placement of the ice machine lines. I realize that with things like this, plans change and orders don't go as planned, which I was willing to accept. However, the lack of communication and unwillingness to communicate was very disappointing. I felt dismissed until I became stern and aggressive, which is not how I want to be at all. I also wanted to point out that we paid in full on 2/17/26. Since we paid in full, we hoped things would move as quickly as possible, but that was not the case. I will not post a bad review or anything of that nature but I feel it is important to address these issues because the next customer may not handle them as I am. I believe in giving businesses the opportunity to grow and learn from these experiences and I hope that happens here.

Sierra Restoration was a great company to work with. Timely, efficient, friendly, and experts are…read moresome adjectives that I would use to describe them. Gavin was especially great on the job. He showed up on time, worked hard, communicated clearly, and was thorough. He seemed very knowledgeable.

Homer Roofing did an excellent job with our roof replacement. Devin did an excellent job with the…read moreinspection and estimate. Scheduling was timely and the crew were fast and efficient. The job was done in 2 days. The post job clean up was very good.

I worked with Devin from Homer roofing and it was the best experience I have had with any type of…read morecontractor. Timely, professional, honest people. Devin is great to work with in business and a very pleasant person to talk to in general. I absolutely will recommend Homer roofing to anyone needing work on their roof!!

I waited a week after my carpets were cleaned to see if any of the stain areas would reappear. THEY…read moreDID NOT! They kept in constant contact about their arrival time and appointment conformation, very professional. They did a fantastic job, i wish now i had done before and after photo's. I don't have pets just 21 grand kids and family gatherings with high traffic area and stains. They used corner protectors and helped move a few small items out of the way for me. It was semi dry to the touch already when done and they brought fans. The price was definitely fair$! I highly recommend their carpet services! I will be using them AGAIN. Many Thanks for all your efforts ACDC!

From the owner: Customer Satisfaction is Number One !read more

The staff here are really nice and caring. Ed and Jenni especially. They always go the extra mile…read moreto make sure things are running smoothly for you. Also, best deals to buy cleaning solution :).

I am located in Arlington, VA--I used Classic Chem-Dry III. I am posting on the parent site because…read morethe service was not handled appropriately by either party. The carpet cleaner and I communicated he would arrive at 8am on June 22, 2017. I am a high school teacher; this allowed for me to get to work on time because I would be his first client of the day. He texted me the morning of, saying he would arrive at 9am instead. He did not arrive until 9:30am. I had to delay going to work by a considerable amount. Immediately, he pressured me to go with a deal $300 more than he originally quoted me for the previous day. I told him no, that I wanted a normal carpet cleaning. He only cleaned for 30 minutes--I paid $250 for this. He picked up furniture and put them on my couch so he could clean the rugs, and never put the furniture back. Afterward, again, he kept pressuring me to go with a higher service, which I did not want. But because I was a single woman alone in my apartment with him, I was uncomfortable and flustered, and did not inspect too closely until after he left. Upon closer inspection, I noticed there was still soil on the carpets which should have been easily removed with a normal carpet cleaning. I also realized there was a white residue ALL over ALL my furniture from the quick cleaning, including a handmade mirror my late grandfather made. I contacted him and asked if he could return to complete the job. He refused and said he would return only if I paid him more. I merely wanted the job I paid for him to do to be done. He then sent me a slew of offensive, unprofessional texts. He even accused me of faking being Deaf. I AM a Deaf person. He wrote: "I thought you were deaf and needed my help that's why I went the extra mile" What extra mile? Is he referring to having to write down what he was saying? Because that IS what you have to do when you have a Deaf customer--that's not going the extra mile. When I called Chem-Dry customer service to address this issue, they said there was nothing they could do, except to try contacting him. They were unable to provide any sort of resolution, and this is unacceptable. I was harassed via text message and given horrible service. I know Chem-Dry operates as a franchise, but the parent company needs to be responsible for the business as a whole. I will tell people to NEVER get a carpet cleaning from Chem-Dry and will happily recommend other businesses.

The team of people who worked on my home after water damage in three areas was amazing. They treat…read moreyour home like it is their home and professionally bring it back to the original. They are honest and understand how the homeowner is taken care of. My washer and dryer were in the garage, and it was taking time to get my flooring sent. I asked the team lead, Jeremiah, if he would hook them back up until it came. He sent someone right out, and no more laundromat for me. I highly recommend this company and thank the team that worked on my house. John Lonzo Mike Brennon Frank Frankie Terri McCulloch

Had a really great experience with Certified Disaster Services. Nobody wants to deal with water or…read moremold issues, but these guys made it as smooth as possible. Super easy to work with, kept me in the loop the whole time, and got everything taken care of quickly. You can tell they know what they're doing. Definitely recommend!

Called these guys to fix some water damage in my ceiling. He did a great job and ii looks good as…read morenew. Thank you!

Troy is the best! I'm about to start chemo and have a mold allergy. We had mold in our bathroom and…read morewanted to find the safest way for mold remediation. Troy was the only one out of 6 bids who knew what he was talking about and has effective and efficient ways to remediate the mold. I highly recommend Mold Busters of Logan! Troy is the best hands down! Thank you, Troy, for making our home safe again! We appreciate you! Now I can start chemo knowing our home is safe from mold. You're the best! :)

We're selling our house and the inspector was concerned that there might be mold in the laundry…read moreroom from a bathroom leak. We had MoldBusters come and treat the home to reassure the buyer. Their process requires no demolition and is completely non-toxic. We were delighted to get a clean mold report. Their treatment comes with a year warranty which is transferable to our buyer! If you live in Logan, Tremonton, Brigham City or Bear Lake I cannot recommend MoldBusters highly enough.

Had them do the entire house. They were very efficient and quick. Carpet looks amazing. Took the…read moretime to explain the process to me and how the different tools worked. Would highly recommend. Added a few rooms for a reduced rate since they were on site.

Update: you can see the response below from the owner that he would reach out directly to resolve…read morethis. He never did. Changing review from 2 to 1 star. We picked Heaven's best due to the high ratings. We bought the house a month ago knowing the carpets needed cleaned due to pet stains left by the previous owner. After paying almost $600 for a cleaning the stains were still there. I put some cleaner on the stains and baking soda on top and the baking soda is pulling the stain out. See photos. Yes it's pretty gross after a cleaning. Then I used my Bissel shampooer in a couple of spot and the water it pulled out was black. I shouldn't have to do this after it was "professionally" cleaned for $600. I will say the young men that came out were very friendly and helpful and that's why I am giving 2 stars instead of 1