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    ARS Flood & Fire Cleanup

    1.9 (8 reviews)
    Open 6:00 am - 5:30 AM (Next day)

    Services - ARS Flood & Fire Cleanup

    Biohazard cleanup

    Carpet cleaning

    Damage restoration

    1 More Service

    Mold remediation

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    Sierra Restoration

    Sierra Restoration

    (6 reviews)

    We encountered significant challenges during the subsequent phases of the project. Communication…read moreregarding next steps and scheduling was inconsistent, and I frequently had to reach out for updates. This lack of proactive communication often made us feel like an inconvenience. Our primary issue involved the replacement of a damaged cabinet and two countertops. Because we were functioning at subpar levels, I requested that one section of the cabinetry and countertop be reinstalled early so we could operate as a business. I was informed this would require an additional fee, which I accepted but did not understand why I needed to be charged extra when the work was necessary anyway and would benefit me, the customer, to do this. Unfortunately, the replacement countertop was measured incorrectly and arrived a foot short, causing further delays. Later, after being told for weeks that a replacement cabinet was being built, the installer arrived on the scheduled date without the cabinet. This left us without a sink or our ice machine, which is critical for post-operative patient pain control. We were forced to purchase ice from stores for a week and a half while waiting for the cabinet to actually be built. While the final installation on April 10 was completed quickly, the overall process took from January 2 until today, April 13. Currently, the handles are not yet installed, there are already chips in the new countertop, and two drawers do not close properly due to the placement of the ice machine lines. I realize that with things like this, plans change and orders don't go as planned, which I was willing to accept. However, the lack of communication and unwillingness to communicate was very disappointing. I felt dismissed until I became stern and aggressive, which is not how I want to be at all. I also wanted to point out that we paid in full on 2/17/26. Since we paid in full, we hoped things would move as quickly as possible, but that was not the case. I will not post a bad review or anything of that nature but I feel it is important to address these issues because the next customer may not handle them as I am. I believe in giving businesses the opportunity to grow and learn from these experiences and I hope that happens here.

    Sierra Restoration was a great company to work with. Timely, efficient, friendly, and experts are…read moresome adjectives that I would use to describe them. Gavin was especially great on the job. He showed up on time, worked hard, communicated clearly, and was thorough. He seemed very knowledgeable.

    Harris Research - Chem-Dry franchise owners at the Miami convention in 2016

    Harris Research

    (2 reviews)

    The staff here are really nice and caring. Ed and Jenni especially. They always go the extra mile…read moreto make sure things are running smoothly for you. Also, best deals to buy cleaning solution :).

    I am located in Arlington, VA--I used Classic Chem-Dry III. I am posting on the parent site because…read morethe service was not handled appropriately by either party. The carpet cleaner and I communicated he would arrive at 8am on June 22, 2017. I am a high school teacher; this allowed for me to get to work on time because I would be his first client of the day. He texted me the morning of, saying he would arrive at 9am instead. He did not arrive until 9:30am. I had to delay going to work by a considerable amount. Immediately, he pressured me to go with a deal $300 more than he originally quoted me for the previous day. I told him no, that I wanted a normal carpet cleaning. He only cleaned for 30 minutes--I paid $250 for this. He picked up furniture and put them on my couch so he could clean the rugs, and never put the furniture back. Afterward, again, he kept pressuring me to go with a higher service, which I did not want. But because I was a single woman alone in my apartment with him, I was uncomfortable and flustered, and did not inspect too closely until after he left. Upon closer inspection, I noticed there was still soil on the carpets which should have been easily removed with a normal carpet cleaning. I also realized there was a white residue ALL over ALL my furniture from the quick cleaning, including a handmade mirror my late grandfather made. I contacted him and asked if he could return to complete the job. He refused and said he would return only if I paid him more. I merely wanted the job I paid for him to do to be done. He then sent me a slew of offensive, unprofessional texts. He even accused me of faking being Deaf. I AM a Deaf person. He wrote: "I thought you were deaf and needed my help that's why I went the extra mile" What extra mile? Is he referring to having to write down what he was saying? Because that IS what you have to do when you have a Deaf customer--that's not going the extra mile. When I called Chem-Dry customer service to address this issue, they said there was nothing they could do, except to try contacting him. They were unable to provide any sort of resolution, and this is unacceptable. I was harassed via text message and given horrible service. I know Chem-Dry operates as a franchise, but the parent company needs to be responsible for the business as a whole. I will tell people to NEVER get a carpet cleaning from Chem-Dry and will happily recommend other businesses.

    ARS Flood & Fire Cleanup - carpet_cleaning - Updated May 2026

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