My stay at this resort was accommodating overall. Because of the nature of my trip, I was focused…read morenot only on the stay itself, but also on price and convenience. The unit we stayed in was clean, up to date, and comfortable. Everyone slept fine, and the kids enjoyed the patio the most. My reservation included SeaWorld tickets, but if you do not have the printed sheet with you, staff will tell you there is nothing they can do. I ended up having a friend drive two hours just to bring it to me. I was also told that buying tickets on-site would be cheaper, but that was not true. The price was basically the same as buying online. The kids spent most of their time at the pool, which they enjoyed, but unfortunately the jacuzzi was not working.

Worse experience in my life! Extreme pressure! If you say no! They are angry! The gifts are very…read morerestrictive, lots of fees plus you get bottom Of the barrel, much trickery & waste of time!

I've been working with the exceptional cruise travel agent, Dan Roney for many years on creating…read moreseveral fantastic cruises for me and my family. Dan is very professional, detailed, thoughtful, patient, and knowledgeable about his profession. Best travel agent out there who is always quick to respond to my questions! I wouldn't book a cruise any other way.

Having read other reviews, I feel sick to my stomach. We booked a double couple family cruise…read morethrough Paru for 2027 but needed to move it up to 2026 due to a devastating diagnosis of a family member who wanted to travel before his condition worsened. Paru was not only un-sympathetic, she was unprofessional and condescending. Complained about going a couple minutes past 5 PM and told me that the cabin I originally held was no longer available and so had to pay for the next level up. I told her that the inventory I was looking at online showed that it was still available, but she rudely and impatiently countered that she had more current information, so I deferred to her. After I checked with the actual cruise line itself, I sent her evidence that the cabin I wanted was indeed available and to please change us back. She made no apologies for her mistake. It was a very uncomfortable encounter and I'm nervous that we will not get the support we need if anything were to come up with the cruise later because of how unwilling she was to help. We will see how it goes, and I will come back and update my review if this company is able to prove that they are worth their customers' trust. Booking a vacation should not feel like we are an inconvenience or treated like dummies. I really hope Cruise Vacation Outlet is able to redeem this terrible initial encounter with better service moving forward.

I paid **LuxuryTourEscapes.com $160** for a vacation package and planned a trip to **Las Vegas for…read moremy son's 14th birthday**. I made the reservation over a month in advance and even paid an additional **$189 in resort fees** for **Westgate Las Vegas**, receiving a confirmation afterward. When I called Westgate directly to confirm the reservation, I was shocked to learn that a reservation had been made and **cancelled the same day it was created**--without my knowledge. I then spent hours on the phone, only to be transferred between multiple **timeshare marketing companies**, none of which took responsibility. I was ultimately told there was nothing they could do on such short notice and that I needed to make other accommodations. To make matters worse, I was contacted by a third-party timeshare broker involved in this situation and was told--while driving to Vegas with my son--that I would be charged anyway. At first, they refused to issue a refund and would only communicate when trying to sell the package. The **resort fees were never sent to Westgate**, yet they kept my money. Eventually, I received a text admitting they made a mistake and promising a refund. **It has now been over a month, and I still have not received any refund or follow-up communication.** This experience caused unnecessary stress, ruined our trip planning, and feels extremely deceptive. **Please do not waste your money--this company operates like a scam.**

What a joke! Have to gi on a 120 min presentation for every week you purchase!!! Its all a scam and…read morelues when they call and act like you're getting a great deal! Run away!!!!

Great cruise coordinator. Met all our needs. Stayed in touch through planning, trip, and return…read more We'll use Kristina again.

Kristina has taken care of our family for years now and never hesitates to go above and beyond to…read moremake sure all questions are answered in a timely manner... She is always on the watch for price reductions and special offers...

We paid this company $504 on February 4 for 9-day expedited passport service…read more After several follow-ups and conflicting updates, we contacted the passport agency directly and were told the application was not received until February 23. Because the application was not submitted when expected, my husband had to buy a same-day flight to Atlanta, pay for a hotel, and incur additional transportation costs to obtain emergency passport processing. While the company refunded the expedited service fee, they declined responsibility for the expenses caused by the delay and communication from management was minimal. Would not recommend.

gustavo perez leon had a very rude attitude towards myself and my mother. He refused to retake my…read morepicture, although I asked nicely and was a very short and cold with us the whole time do not come to him as he is very miserable and doesn't care about his job he's also very slow.

Very quick and easy experience! Every employee we met knew how to get there as it was our first…read moretime at MCO and our first time using this service. We had 2 big luggages and one carryon, totaling $31 to hold it for the day.

This family owned company was my vacation hero! we had a very short Disney trip - and one of our…read morebags did not arrive with us. I called Hold My Luggage - completely desperate. These wonderful women cared about my problem, found my bag and delivered it to my hotel within a couple hours. they were texting and calling with their status. they cared about getting me the bag and didn't give up until they located it and delivered it. Please use them!

Mady is truly the best help you can ask for. The process was simple and quick and I received my…read morepassport in 6 days. 100% recommend! Thank you!!!

Thank you Mady for going above and beyond to expedite my passport renewal! Thanks to her quick…read moreaction, I was able to get everything in time for my trip. Mady truly saved the day, and I'm so grateful for her dedication and prompt response. I couldn't have made this journey without her--thank you so much, Mady!

I have used many travel agencies throughout the years, and they have done a good job, but the best…read morehas been Robin . She is so on top of things and goes out of her way to make it a pleasant dealing. So thorough and patient with the people she is working with. We have booked a cruise this October and I'm not worrying about a thing. Thank you Robin PS i will always use her

I needed to book a cruise for my family that included three rooms and lots of excursions. Having…read morenot booked a cruise in 20 years, I needed a lot of assistance in figuring out which cruise to take and what excursions to book. Robin and Kevin were super helpful in answering questions and tracking down additional information. I'll definitely book through them again.

Kathleen has assisted my family and I on several vacations both domestic and international…read more When traveling internationally it is comforting to know that Kathleen is there to handle many of the details. She has assisted me on two Viking River Cruises. (Which I am a huge fan and highly recommend!). She takes her time and does her due diligence in helping me make the best travel related decisions. Kathleen has also assisted me with several family cruises. She is ALWAYS very patience and professional. This skill set I greatly appreciate, hence why I continue to utilize Kathleen as my travel agent of choice. I recommend Kathleen to all my family and friends.

Scammers. Some how got my fiancées information from a bridal expo she recently attended and called…read moreher up and did the exact same thing as the previous review stated. When she asked for our card number to pay $143 each I told her why would I just give you a credit card number over the phone when you can't prove who you are. She refused to send an email and said she will pass the offer to someone else. Avoid these shady people.

his home was in a good location, close to many things. It was very clean, which is a plus…read more There are a few things that we would suggest. There are no bath mats or rugs in the bathroom downstairs. (There were only two of us, so we had no use for the upstairs on this trip). The bathroom floor is tile and VERY slippery when stepping out of the shower. We had to lay towels on the floor. There is also no mat inside the shower, which is also slippery when wet. There were only three spoons and four forks in the kitchen. If there had been more people with us, we would have had to take turns eating. I would suggest adding more silverware since the home can accommodate eight people. It is great to have a laundry area; however, being on the second floor isn't very feasible. Since there were only two of us, and we used the downstairs bedroom and bath, we had to carry everything upstairs to wash. There are no laundry baskets in the home that would make carrying laundry upstairs easier. This is the home that was assigned to us for two people, this rental agency picks the home for you. Therefore, it was not very practical having an upstairs laundry facility. I have bad knees, and had to have my husband take care of the laundry since I am not to use steps. Although the home was extremely clean, the walls did look bad. There were many places where nails were sticking in the walls (where it appeared there used to be pictures), and many places had fresh paint to cover nail holes that didn't match the original paint at all. I know this is a cosmetic issue, and did not interfere with the actual stay in the home - but it does make the appearance of the home a bit 'ugly.' This is the first time we used this particular rental agency. I am not saying we would never use it again, but I would probably go back to using what we normally use first before using this - reason being you can actually see the home you are getting and know what it has to offer before you actually pay for it. That is one downfall of this rental agency - you don't know what you are getting until AFTER it's paid for.

**Avoid This Company at All Costs - Terrible Experience from Start to Finish**…read more I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance--and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing). I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn't receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family--including my husband and in-laws--would even have a place to sleep that night. It was embarrassing and stressful. Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to "find" us a replacement--*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology. As a short-term rental host myself, I would *never* treat guests the way this company does. You don't leave families guessing where they'll be sleeping just hours before check-in. I was so stressed about the situation that I couldn't even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should've been a relaxing part of our vacation. To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn't have been such a struggle. Trey showed no urgency and barely communicated. He hadn't even arrived at the office by 11 a.m., while my family was left scrambling. I'm currently pursuing a refund and, unsurprisingly, haven't received any response from Trey or anyone else. Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere--Airbnb or any other reputable service would've been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.