A smooth and easy experience. I went in on a Saturday and was immediately greeted and asked what I…read morewas looking for. I brought in an original painting and need ideas for a custom frame. within minutes I had several amazing options and then just had to choose. It was smooth easy and they did an amazing job. Thank you Peter F

A deeply disappointing experience at Frame Makers - Tacoma, WA…read more We entrusted Frame Makers with two custom framing projects, fully pre-paying and being quoted a two-week turnaround. That timeline quietly doubled to four weeks with no proactive communication or explanation. When we arrived on the promised completion date, we were told--without apology--that the frames were not ready. We followed up and were assured they would be complete the following day. Yet, upon returning once more, the frames were still not finished. Not a single phone call, update, or gesture of accountability was offered throughout this entire process. For a business that charges a clear premium for its services, the lack of professionalism and basic customer service is astonishing. Delays happen, but silence and indifference should never be part of the experience. Truly one of the most disappointing customer service encounters we've had--an unfortunate 10 out of 10 in all the wrong ways. I cannot, in good faith, recommend Frame Makers of Tacoma.

I brought in a linocut image which I received as a gift. I was looking for a professional framing…read morefor this piece which has a deep personal value to me. And I got exactly what I'd hoped for: professional consultation with recommendations tailored to my preferences. And I am very pleased with the matting and the frame. Really nice work. And the shop is also a great venue which supports and sells work by local artists. It's a nice little museum too.

American Art Co is the leading art gallery in Tacoma. As well as offering a diversity of high…read morequality artwork by local artists in a variety of media, the gallery holds several shows every year focusing on particular disciplines such as pastels, wood turning, art quilts, plein air, and more. It's worth stopping by just to view the exhibitions! If you are looking to add to your collection of quality art work by established local artists this is the place to come. Reasonably priced works are always available by such highly esteemed local artists such as Kari Tirrell, Misty Martin, Michael Ferguson, Richard Heller and more. The gallery also has many works by the late Pulitzer Prize winning artist from Vashon Island, Art Hansen. Prices are very reasonable, most works are available beautifully framed ready to hang on your walls. Speaking of framing, American Art Co. is my go to place to have art work framed. Over the years I have had many works expertly framed here. Good framing is expensive, but framing costs at American Art Co. are competitive. The quality exceeds what you can find elsewhere in the area. The owners, Tammy and Craig, will work with you to create what will work best to display your art!

Go here! Great service, fair prices, good selection, and lots of options…read more I received a bunch of oil paintings from a relative and needed them framed. I hate framing'! It's difficult, expensive, and time-consuming -- a soul-killing experience. I started my search at the usual hobby and art stores & also shopped on-line. I was saddened by the low quality and lack of selection at the big box chains, and their custom frames are crazy expensive. On-line was a high priced hassle. Fabio worked with me to find some "oops" frames and scraps to keep my prices low. They look great and were finished quickly. I'm never going to another frame shop as long as Fabio is here.

I brought in a picture to be framed for my office at work. As soon as Fabio saw my picture, he…read moreimmediately went to a frame which was stunning, and I knew it would be the perfect frame! I dropped off the picture on Thursday February 15th and received a phone call yesterday February 16th that it was complete. When I arrived at the shop my picture was brought out wrapped up and when it was shown to me, I was so impressed with how beautiful it turned out. Fabio's shop is wonderful, full of amazing choices of frames, glass and ideas to showcase your art. Service is impeccable and I love supporting a small business owner. Highly recommend!

I had never done custom framing before and Tessa made the whole process fun and easy. She was…read morefriendly, professional and full of great ideas on framing/matting/colors to use. There were so many things to choose from. Tessa was patient and answered all my questions. My 2 art pieces came out amazing, they are showpieces for my new home. Highly recommend Museum Quality Framing.

GREAT WORK This is the place to take your treasures for framing. They have great suggestions, and…read morewill work options with you to get the look and price point that suits you. Great communication! I'm very pleased with the two projects they framed for gifts, in addition to the projects they have framed for my home. Regular specials - keep a sharp eye out for the best deals!

This place is as essential to my life as gas in my car…read more The joy of getting from point A to point B, finding something, building something, creating something is priceless. The coffee shop is a bonus. I had never been in Bonney Lake before meeting my now husband of 5 plus years, and I have developed the habit of coming here whenever anything happens in my life. Everything is expensive these days, but I come to Ben Franklin to walk the aisles and feel my feelings. I come here when I am sad, scared, happy, excited. Through celebrations and losses, milestones and ordinary days, it has been a constant place of comfort, creativity, and possibility. I do not usually let staff at any store affect my day one way or another. They have their own lives and stories that I know nothing about... every employee I have encountered here has been kind, helpful, and genuinely pleasant. My child is growing up with paintbrushes instead of iPads, with crochet hooks and yarn, fabric, puzzles, sewing machines, and handmade keepsakes that become symbols of memory. She is learning how to create, imagine, and build with her own hands. A big part of that is because this place exists. We truly love Ben Franklin Crafts. Please do not go anywhere.

Very disappointing customer service experience…read more I stopped by Ben Franklin Crafts in Bonney Lake today looking for some stretch or jersey-type fabric that I could use for a backdrop. Unfortunately, my experience with the customer service in the textile department was very disappointing. I asked the sales associate if they carried any stretch fabric. Before I could even finish explaining what I was looking for, she cut me off and told me that they didn't have any stretch fabric. As I continued looking through the fabrics, I found several materials that clearly had some stretch, including crushed velvet and other fabrics in different textures. I pointed out the few fabrics that I found to her and said that there were a bunch of stretch fabrics, and her response was, "You call that a bunch?" I then explained that I was looking to use the fabric for a backdrop, rather than clothing. She responded, "Oh, I thought you needed it to make clothes or something." The interaction continued in a way that left me feeling like I was more of an inconvenience than a customer who was simply asking for assistance. At that point, I walked toward the exit but decided to speak with a manager because I felt uncomfortable leaving without addressing what had happened. I asked for a manager but was directed to a supervisor. I explained the situation, and her immediate response was essentially that they didn't have any stretch fabric. I told her that I had actually found several examples myself. She then said, "I guess they're new." Unfortunately, I didn't feel like my concern was really being heard or that anyone was interested in helping me find what I was looking for. I ultimately gave up and left without purchasing anything. It's not the fact that they may not have had the exact fabric I wanted--that's understandable. It's the way the situation was handled. A simple, "I'm not sure what we have, but let's take a look," would have made a huge difference. I wanted to support a local business, but based on today's experience, I left feeling very disappointed and uncomfortable. Hopefully management takes this feedback seriously, because customer service matters just as much as the products you carry.

I am overwhelmed by the kindness of the owners. We are a non profit and they helped us with a…read morebeautiful framing job. Thank you from the PHS Class of 88

It is a gallery, but I was much more interested in the jewelry, created by the owner's wife. I…read morepurchased a necklace and matching earrings and had a nice time hearing about the pieces I chose. As she wrapped up my purchase, she took the time to write down a description of all gemstones and elements in the jewelry so I'd have it for my records. The jewelry and artwork was reasonably priced, especially when I remembered to tell them I live in Oregon, so no sales tax was collected. It is great to be an Oregonian, even in Washington. Birdnest is a stop on the Gig Harbor Art Walk held on the first Saturday of every month.

Robi's Lakewood Camera is wonderful! The people there are so kind, and they did a fantastic job…read morecompleting a huge photo-scanning project within the timeline we needed. We will definitely return to have the rest of our photos scanned. They are also working to develop several rolls of old film that I have carried around for years because I could never find anyone to develop them. I highly recommend Robi's Lakewood Camera!

I read some Yelp reviews for this business that were not great. I had 6 family photos (from the…read more1930's-1950's) that were one of a kind. Family members had requested copies. I put it off because I feared they would be lost or damaged. After speaking with the owner I took the chance. The original photos were returned intact with beautiful, affordable, professional copies AND within a week (as promised). My experience could not have been better.

Adrian was very helpful and walked us through our options to get our print framed. It came out…read morebetter than we imagined.

A very nice little shop -- the owner clearing "knows his stuff" and is willing to go out of his way…read moreto help. I needed acid-free mat board. Not only did he have the bright-white I wanted but he cut it to size for no charge. I'll be back.

I wanted a framed project completed to memorize a trip I took to Rome and this shop was the perfect…read moreplace to trust with my idea and execution! I was a bit naive on exactly how long the process can take to have a custom frame built and they were able to put a rush on my order so I could gift my frames to two well deserving fathers for Fathers Day which was only a week and a half away! Work is extremely quality and I couldn't be happier! Such a huge selection of framing customizations available and the staff is absolutely wonderful and knowledgeable! I will definitely be returning with other projects as the memories roll in and need to be shared with our loved ones!

Very pleased with their service and recommendations. We went through options with ease and the…read morewhole experience went well.