I visited Pleasant's for the first time last month to purchase some screwdrivers to upgrade my…read morecurrent set (which I've had since 2006 when my grandmother passed, and she likely had the set for 40 years prior to that too). When we walked in, we were immediately greeted and asked if we were looking for something in particular. We were then efficiently walked over to the aisle housing screwdrivers and told about the different options. They were locked in a case, so we would've needed a staff member's help anyway. Apparently people like to steal screwdrivers, which I never would've guessed. Prices seemed fair, but to be transparent, I don't generally buy tools so I don't really know the going rates. Check out was just as efficient with a couple lines in operation. And the cashier was just as friendly as the staff member working the floor. Everyone was properly masked and social distancing was taking place as well. I would suggest supporting this small business and those like it prior to going to the big box stores.

My experience at Pleasants today was, well, extremely pleasant! Me and my toddler set out to find…read moresome plants and supplies to start a home garden! I've never been interested in plants before quarantine, so everything was new to me. With all of this cooking I've been doing, I thought it would be nice to have fresh herbs at the ready, so off we went. This is the definition of a quaint, local hardware store. There is everything you could need for your home projects plus a little extra, but not much extra. The store is much less overwhelming than the big box hardware stores and the employees were SO helpful. I really enjoyed my experience there, which I never thought I'd say about a hardware store. I also enrolled in their loyalty program and got $5 off my purchase today. Score! Thank you, Pleasants, for providing the community with lawn, garden, and hardware needs for decades and still being a pleasant place to shop!

This is a hardware store that is very close to our house. So we often use it for convenience…read more There is plenty of parking and the people are always helpful and nice. The prices are a little higher than the big box stores, but the convenience is worth something to me. We use this place frequently and will continue to do so.

I normally visit this store at least three times a month picking up various things for my home as…read morewell as Bird food quite often. Normally when you walk in you're asked if you need any help and everyone is very friendly. Today when I walked in the young gentleman at the cash register looked at me, but never never said a word so ventured back, looking for something that I had never looked for in the store before and was not able to find it. So I asked an older gentleman at the back of the store, putting air filters away for some help or if he could send me in the right direction. He said he didn't really know and to just read the box and see what it says and turned his back and kept on putting air filters away. I think the service today left a lot to be desired. And I think if management has an opportunity to read this review. They should really look at the team that was there at 3 o'clock today and try to get them in sync with the other individuals that are so nice normally at this particular location. It doesn't make you really want to go back.

Always count on Pleasants for helping me with projects around the house. Great advice!read more

Best hardware store on the planet. I needed gravel, topsoil,…read morebuckets, bug spray, birdseed, and a roast beef sandwich. I don't shop anywhere else.

Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

Finlay Street - Mature knowledgeable staff. Always helpful and I typically find what I need. Not a…read morehuge box store, which is nice.

This is one of the oldest hardware stores in the city and they have several locations, but this…read moreone, while not as big as the one on Broad, is closest to my house. I love the jumble and assortment of stuff here, and it's much more of an adventure than going to Home Depot. I find little sink stoppers and screens for my bathroom and kitchen that I can't get anywhere else, but I always end up picking up something on a whim, like candles. They have the odd gift item stocked right beside the really functional hardware stuff. I bought my Sterno stove kit, which really comes in handy in the winter, since Church Hill almost always loses power at least two or three times during the season. Can't live without my morning mud!

Loved going to Pleasant's over the huge box stores. Friendly knowledgeable staff. Good value for…read moregood quality. Love the selection of Big Green Eggs and accessories. Recommended to anyone.

This "mom and pop" hardware store is outstanding. Great selection, helpful staff, and parking is…read morelocated near the door. Unless you are a contractor who needs to go to Home Depot or Lowe's. Pleasants has everything you need for that home project without the hassle and traffic of those bigger stores. Great prices too. (Don't forget your free bag of popcorn too!).