Very responsive and professional team. My piano sounds better than ever. Highly recommend!

Artisan Piano Services responded promptly to my request for services, and as a local business quoted a good price and great schedule for their piano tuning. Adam was prompt, professional, and friendly. He also played a lovely rag at the end to show off the now-tuned piano! read more

Perfect tuning. Was unsure about a couple of tinkly keys. They came back and corrected them. Then I realized that my hearing aids affected the sounds. I am perfectly satisfied and absolutely love playing my grand piano. read more

My ten year old child and I had a magical experience with Artisan Piano Services that I would love to share. Short backstory: my great grandfather was an incredible musician who had mastery of and played all sorts of instruments: viola, violin, mandolin, piano, banjo, harmonica, organ, guitar....and I'm probably leaving out a few more. When he passed away in 1997, he left his piano to my mom. When my mom died in 2006, the piano then came to me, and has barely been played since. I set the intention about three months ago to learn how to play it, and have been practicing daily, making pretty good progress. After several moves, including one from Great Falls, Montana, to Portland, the piano was in desperate need of a tune and thorough maintenance. So I called Artisan Piano Services, who responded to my voicemail within five minutes of me leaving it. I was then scheduled with their technician David, who arrived at my home exactly on time for the appointment, and dressed as though he had just stepped out of an upscale haberdashery. The rich sound that my piano now makes gives me the chills. And to hear the tech say that the piano is in excellent condition and will last our family "many more generations" made me want to cry tears of joy. I vividly remember listening to my mom play Moonlight Sonata and Clair de Lune over and over again (by my request, they are still favorites), and I hope to be able to play my family's requests that brilliantly someday too. A major highlight was a beautiful piece of music that our technician David played after he finished the tuning, and the look of wonder on my child's face during that! The whole experience was wonderful, and I'm so glad that I called Artisan. read more

We had Jon H. As our technician and he was awesome . He was professional, polite and punctual. He tuned our piano and helped us repair an issue my daughter was having for quite some. She's been so pleased with the results. The rates were fair and comparable to what I've paid others and was happier with the job they did. I would definitely recommend the company and will be using them again in the future. read more

I haven't even finished with using Artisan's services. Yet, I feel compelled to write a review now. A couple of Fridays ago, Jon finished with another client early, and headed over to my house an hour early. Jon explained everything he did and was not bothered in the least by my watching him just about the entire time. I did this out of fascination, not because I need to "keep an eye" on him. As soon as I saw the care that Jon took in just unveiling the inner workings of my family piano, I could tell he had great respect and knowledge about not only the instrument itself, but how much an old piano can mean to a person. He was so willing to share information and answer my many questions that although he started at 1, and presumably should have been done about 2, he didn't leave here until almost 3! And I was the last appointment of his day on a Friday, no less. Jon could very well have rushed through the job or given me limited answers in order to finish up but he did not. When I played it a few hours later, the difference was noticeable already. My piano sounds much crisper, and my keys seem more pliable. I am going to book the second tuning session that Jon highly recommended, and probably hire Artisan to perform some tune-ups on the hammers. I am excited to see how great my piano is going to be after Artisan finishes with it! Thank you, Jon!! read more

Everyone here is so nice and kind and they just love their jobs! I just had David over and he was like the epitome of Christmas joy. This team knows their stuff, they will treat you and your love for your piano with respect, and they will care for your piano. I definitely recommend them, 1000%. read more

We made original appointment for piano for piano tuning weeks ahead and they never showed and never called. We decided to give them one more chance. Many apologies and another date planned and no show and no call. Terrible customer service and outright dishonesty. Probably not good idea yo have anyone associated with them in your home. read more

I had not had my piano tuned for 5 years and with a move thrown in there, it was in dire need of a tuning and thorough cleaning. After the appointment I could hear some additional issues. I took Artisan up on their guarantee offer and Jon H returned to look it over again. He resolved the issues and made sure it was thoroughly clean. I so appreciate this company standing behind their commitment to excellence and professionalism! read more

We haven't had our piano tuned since prior to the Pandemic. Additionally, we just moved to Portland from Tucson. Our piano definitely sounded sad. Artisan Piano was very responsive on the phone and flexible with dates/times. Jonathan was great when he checked out my piano - it is a Baldwin Acrosonic and apparently his mom played one, so it was like an old friend to him. He spent several hours getting it shape, including vacuuming the inside. It sounded fabulous! I'm definitely going to have them back in the next 6 months for a tuneup after the weather change. Very very happy that I found Artisan! read more

Adam G. did a wonderful job tuning our piano that was long overdue for the service. He even cleaned up the keys and inside. He was professional, friendly and knowledgeable. Office was also great getting back to me quickly and scheduling the appointment during the busy holiday season. Will definitely call Artisan next time! read more

If there were more stars to give I'd give them to Artisan's. I found an old shotty looking piano at GoodWill. It was worn down and missing keys and chucks of wood on the sides. It played well so it was worth a try to fix it up once we found out it was from 1911 and restored it could be worth so much more then the $125 we paid for it. After doing some research we found Dave with Artisan's. He was open and honest with the process and pricing, but he didn't tell me how absolutely amazing the Piano would be when it was done. They tuned it and restored it to its original glory and I couldn't be happier. Thank you so much!! read more

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I hadn't had my piano tuned in about 10 years for various reasons. Then I realized my grandchildren needed it to be in working order if I were to instill in them a love of music. I called Artisan who sent Jonathan to tune it. It took two visits, but after he left yesterday I played for an hour. What a joy! Glad to find this excellent company. read more

Prompt, professional service. Our upright piano was unplayable, with some keys sticking and others terribly out of tune. Artisan restored and tuned the piano, and we are now able to play it again. We will definitely be using them again in the future. read more

I was super disappointed in the service I received from Artisan. They charged $60 more than the going rate. The guy who came spent a scant hour, did not fix any of the problems, broke a string, and left the tuning in what I considered sad shape. He then told me it would be the same price, $195, to come back and replace the broken string. I found someone else, a pro, who fixed all the problems (sticking hammers, hammer return strings out of place, replacement string) and tuned it properly for far less. read more

Artisan is a great company to work with. Easy to schedule and very accommodating. They provide email reminders and the technician always shows up toward the beginning of the service window which is definitely preferred. Ryan is our piano tuner and each time he comes I learn something new about our piano, indicating he is also invested in pianos as an interest in addition to a job. Would recommend them to any friend. read more

Thinking about a tuneup? Don't think twice, call Artisan first. I contacted Artisan after my new piano had a few weeks to acclimatize to it's new location, and couldn't be happier with the service I received. From scheduling through completion, the whole process was top notch. Ryan is a terrific piano technician with fantastic skills who clearly knows what he's doing. Professional on every level. Piano sounds great, and after Ryan's visit, I'm even more delighted with my new piano. read more

We have a family piano (a Ludwig upright) that is around 100 years old. It needed tuning and maintenance - several small pieces of the action had broken. When I called around to check on bids, Artisan Piano was by far the most professional organization. They answered their phone promptly, were able to answer my questions, and scheduled an appointment in a timely manner. They charge $95 for an inspection while some other shops offer a free first look, but I was impressed with the professional approach of Artisan, and we decided to go with them. Bethany always called me the day before the technician was scheduled to arrive in order to remind me of the appointment. Ryan, our technician, was always punctual (to the minute!) and professional in his manner. He welcomed my input and was able to assess the piano thoroughly, giving me a detailed plan of action, with several levels of cost (e.g., just a tuning, tuning and maintenance, full restoration including refinishing). I did not feel any sort of hard sell - my wife and I were able to discuss our options and decided to do tuning and maintenance. We particularly appreciated Artisan's practice of waiving the $95 inspection fee when work is ordered that comes to more than $1000. Ryan returned to take the action of the piano into the shop, where they were able to fix or remanufacture several unusual components to restore the piano's full functionality. The work was done in two weeks, as scheduled, and Ryan braved the first ice storm in early December to return the action and to tune the piano in time for playing holiday music. The piano now has a tone and touch that astounds me, and I look forward to many more years of playing this beautiful instrument. Every interaction with Artisan Piano was a joy. One expects a certain level of technical competence - that's the baseline for being in business. Artisan exceeded my expectations at every turn. Their customer service indicates to me that they have systems in place to ensure that things run smoothly for their clients, and that in turn indicates to me that their technical side has similar systems to ensure appropriate support of what is fundamentally a very complex machine. I give Artisan Piano my highest recommendation - they will be taking care of our family's piano for the next 100 years. read more

We had an absolutely amazing experience with Artisan Piano! David, our technician, was beyond amazing!!! And so patient and great with my kids that thought he was just there for them to chat with. We will definitely be recommending Artisan Piano to any and everyone we can! read more

Hands down the best piano tuner shop in the Portland metro area. The people who work there are not only highly professional, but also extremely courteous. Sandy who takes care of scheduling was helpful and courteous and calling us the day before to confirm the technician's appointment is a very nice touch. Our 1921 vintage Steinway Model B needed tuning desperately and Ryan was able to make the trek to our house to take care of that. He also asked the wife how she wanted the keys to feel while playing. After two visits, not only is the piano sounding better than ever, but the wife tells me the key strokes are much lighter and therefore more enjoyable to play. I wholeheartedly endorse this company for your piano needs, whether they be small or large. read more

These guys are simply the best always reliable, covid aware and excellent at what they do. Wouldn't tune my classic piano anywhere else

We were gifted an old upright piano by family that had been sitting in a cold basement for years. Ryan from Artisan came over to tune it and did a wonderful job. We had him return to fix some sticky keys and another tuning after a few months. Great service each time! Thank you! read more

I have a piano that is over 100 years old, and I wasn't sure if it could even be tuned. David from Artisan pianos came to my house and reassured me that my piano could be tuned, and I was very happy to hear that. David was very respectful of my piano, and he did a very thorough job. He was quick and very pleased to be be tuning such an old piano. I would recommend Artisan Piano to others. read more

Artisan Piano does indeed offer 5-star service. I contacted them about restoration options for my no longer playable 1928 Steinway M and within an hour, David had emailed me back. We live in Bend and David just happened to be visiting the following week and offered to stop by. He called the day before to verify we were still on and then again, 30 minutes before his arrival time. He looked over my aged piano and then we sat down and he presented options for different levels of restoration. I really appreciated his effort to find an affordable price for action work + belly repair + cabinet refinishing. He was even going to help me out with shipping. In the end I decided to go a different route but if I were to change my mind, I would use Artisan in a heartbeat. read more

They were fantastic. I had them come to my home to tune my baby grand. I will be giving them by business again. They were professional, courteous, respectful of my home. They even asked my opinion on how I wanted the piano to sound, more melodic or more brassy. read more

Great selection of new and used pianos with expert sales staff. I had a great experience buying a piano for our home with Artisan.

David came by (on time) to evaluate and tune my piano. It didn't need tuning urgently enough (only sharp by 3 cents I think he said), explained what else could realistically be done to improve my beloved but very old upright piano. He was very clear and informative and left without charging me. I would definitely recommend this business (setting up the appointment was also done professionally) and David in particular. read more

I moved my Steinway console from Texas to Portland six years ago. Since then, I have moved it 3 times, including up.several flights of stairs. I even left it over a winter in an non climatized storage shed. After every move, Ryan tuned it back to perfection. One tuning each time and it sounds beautiful again. I wouldn't trust anyone else but Artisian with my piano. Professional service. Fair prices. The very best. read more

I have an old piano that needed tuning as well as some restoration. Made an appointment on the phone with a very helpful person who was very pleasant and answered all my questions. I received an email confirmation for my appointment that same day, and the day before my appointment a phone confirmation. The day of my appointment ten minutes prior I was called to let me know he was 10 minutes away. Was right on time! My piano was tuned beautifully and I was given a few different possibilities for restoration and the cost associated with each. No high pressure and extremely professional. I would highly recommend Artisan Piano Services. read more

I had my piano tuned this morning - what a delightful experience. The technician was knowledgable, professional and a pleasure to work with. My piano sounds better than ever. I can't wait to use Artisan Piano Services again. read more

Great service! Arrived right on time, bright and early in the morning. Seth not only put my new piano into perfect pitch, but took a lot of extra time answering all the concerns I had abut the piano's performance. Ends things with a couple of nice little tunes. He's a master technician that obviously enjoys and takes great pride in his work. read more

My piano really needed some love so after reading the reviews here on Yelp I decided to give Artisan Piano Services a try. Seth came over and did a fantastic job. He gave me a courtesy call to let me know he was on his way, was on time, and was very professional. Seth got right to work and even repaired a couple of sticky keys. He gave me some information about my piano and what I could expect, including recommendations on future care. Now my piano is beautifully tuned. I highly recommend Artisan Piano Services here in Portland! read more

When I purchased my piano, I first met David. He helped me select the perfect piano for my home. He and he alone has been the person who cares for and tunes my piano and it will only be David. He is the ultimate professional. He cares about how the piano sounds and takes care to make it sound perfect for how the owner wants AND for the environment it resides in. It doesn't matter if you are a concert pianist or a casual player, he treats you exactly the same. I highly recommend David and his team! read more

Truly, AFAIC, as good as it gets. David called to say he was on his way, arrived on time, tuned the piano quickly, even adjusted my pedals and some other lost motion. I will definitely use Artisan when it's time again to check and tune. read more

Ben Wasson is very skilled. After he tuned my 110 year old piano, my piano sang to me! He is efficient. He volunteers useful information. And the icing on the cake is that he is personable, funny, and played a jazzy version of Moonlight Sonata. He is just the BEST. read more

When it comes to tuning my baby (a Yamaha C5 grand), I have high expectations. Artisan Piano Services exceeded those expectations, and Seth did a wonderful job keeping my baby sounding as bright and clear as ever. Highly recommended! read more

very prompt in email responses to my questions. Able to provide an appointment within a couple of days. Showed up on time and very professionally dressed. Tuned a piano that I was previously told was un-tunable. It sounds fantastic. I would recommend Artisan Piano without hesitation. read more

I love working with Ryan from Artisan Piano Services for piano tuning. They are very thorough with their communication with customers, never late for their appointments (often time they run early and give you a call if they can arrive 10-15 minutes early which I love!) I also appreciate their quality of work. I can't think of anybody else to have my piano serviced. read more

Seth came today to tune our baby grand. He was on time, polite, and friendly. My piano sounds beautiful and the keys feel amazing now. He worked skillfully on the tuning and then finished up by playing an incredible piece, all while wearing a dress shirt and tie. Probably the classiest business in Portland. Great experience. read more

We arrived here from Tennessee in 2012. We moved a baby grand Kawai, and of course needed a tuning after the move. We called Artisans and have used them ever since. Not only is their tuning practice impeccable, and their staff very professional, but during our first tuning, the technician noticed some piano damage from the move, that we probably would not have noticed. They recommend a craftsman to repair the damage and they did a terrific job. We are VERY pleased with Artisan Piano Services.!! read more