Made appointment online 4 days in advance. I received four additional automated emails confirming…read moreher appointment. Never received her email saying she would not arrive. I hired someone to do a job that we were supposed to do that day. She didn't show. I called her twice. I texted her several times and emailed her. 2 hours later. She gets back to me and says oh I don't work on weekends and says she understands if we want to just hire somebody else? Glad she enjoyed her weekend really ruined our's and cost us our labor time. Unreliable

Linda recently tuned my piano and did an outstanding job on all fronts. She was prompt and…read morecourteous and her rates are very fair. Bonus: She devoted extra time to reviewing the history and construction of my instrument. I asked for a frank evaluation of the quality of my piano and she thoroughly explained its limitations and how they affect performance. Second bonus: If I decide that I need a better instrument she'll help source a quality used one. I could not be more satisfied with my experience. Thank you, Linda.

The Little Orchestra Piano Tuning and Rebuilding Shop is one of the best service businesses I have…read moreever worked with, and I cannot recommend them highly enough! I called several piano shops in the area for a quote on a very small repair and was shocked by the prices. Some companies insisted that I needed a full service package with tuning included, even though that wasn't what I needed or wanted. Then I found Britney. She was honest, knowledgeable, and incredibly helpful from the very beginning. She quickly identified the problem, repaired exactly what was wrong in about 15 minutes, and charged a very reasonable fee--far less than what I had been led to expect by other shops. What impressed me most was that Britney took the time to answer all of our questions and never tried to sell us services we didn't need. It's rare to find someone with this level of integrity, expertise, and customer care. If you're looking for a piano technician who is skilled, trustworthy, fair, and genuinely cares about her customers, look no further than The Little Orchestra Piano Tuning and Rebuilding Shop. We will absolutely use them again and will recommend them to all our family and friends!

Oh, my goodness. What a pleasure it was to work with Little Orchestra…read more Little Orchestra was a delight, from start to finish. What I Loved: --Online scheduling. --Clearly laid out pricing. --No "up selling" of services. --No judgement about my (alas) very out of tune piano. Such a contrast against our previous (also highly rated) piano tuner. I cannot recommend Little Orchestra highly enough.

Jaid did a good job and he was very honest. After evaluating our old piano he presented options…read morethat made sense and consulted throughout the process as he uncovered potential issues. This helped us make the most cost effective and logical decisions in our attempt to revitalize a very old piano. I would recommend him to anyone looking for work to be done on their piano. Thanks

Verdi felt that instruments tuned to A = 432Hz were best for his singers. It also seems to provide…read moremore intricate and beautiful Cymatic patterns and alleged to help healing. So I found a great piano tuner (Jaid Smith) that agreed to tune my piano to this frequency. He was very intrigued and did not give me a hundred reasons why this was impractical. Well I love the sound and the 1960's Baldwin grand piano didn't mind it at all. Jaid was very thorough in cleaning out the piano and readjusting the registers. This may be the only 432 hz piano in Portland but there may be other musicians out there that have researched the benefits of this tuning. I highly recommend Jaid for this or just standard tuning.

We needed an upright spinet Piano that's been in the family for 70+ years moved quickly…read more A search identified several movers that said they serviced the westside. After calling two of the first companies on the list and getting a quote that could be done immediately but wanted more than the little piano was worth. The next group was the same price but included a tuning certificate to be used later and they couldn't get it scheduled for 10 plus days. Finally I called Evergreen Piano and Berta answered. Super friendly and was able to get it on their schedule the next day at a much more realistic price. They offered tuning as well but didn't require it to be purchased up front. Berta was great and scheduled her team to pick up and deliver and they were on time and did a great job. They were setup on Zelle and it was a great experience.

Had to move a piano to make way for new flooring. A local piano tuner recommended Evergreen…read more I requested a quote online and Berta was responsive thru email and text as well. They were able to squeeze me into their schedule within a couple of days and give me a price break since my job wasn't far away from another they had lined up. Really appreciated that! Day of their move Eugene sent me a text with his eta, they showed up on time and everything went smoothly. They might have new people working here since those previous reviews were written. I will likely be reaching out again when we have to move the piano back.

Interesting that these clowns advertise both online and even on the door that they buy, trade or…read moreconsign musical instruments. Last week I took two mid-level guitars in to do consignment. I've never been so insulted. These clowns must have assumed they were stolen. "Where'd you get them? Why are you selling?..." Hey pal, I have multiple instruments and these were two I almost never play (as if it's any of their business). They claimed there were problems with both and weren't interested. Now, I have done business with them multiple times, but they can kiss this customer goodbye! I'm not a thief, but these guys are jerks. To prove these were from my personal collection, I've included a picture of my remaining guitars. I ended up gifting the guitars to my niece.

True to form, this time the whole store was closed with not even so much as a note on the door…read more They are closed for lunch from 2 to 2:30 pm, yes. But I came at about 2:45 and the whole place was still dark. Just a thought - maybe have enough staff around at all times that some of your employees can take lunch while others are still on shift? Were they closed for summer vacation again and just didn't tell anyone? Sorry, but I'm all done here. You've wasted enough of my time. At one time Portland Music Co. was the best in the city. Those days are gone. It's better to buy music online nowadays anyway. The prices are often marked down by 20% or more if you get in on a holiday sale or something.

Brought an old schoolhouse clock out that needed a bezel. Was told it wasnt much of a clock but it…read moreheld great sentimental value To me. I picked it up a month later for $150 and was told it was the best he could do. The bezel was a terrible fit and the glass i thought was gonna fall out. I took it and called with my concerns. He said bring it back. I took it to a shop in Sellwood. They did a great job. They told me if they couldn't make it better they would not charge me. Why would i bring it back to the same place if that was his best job? I have been going to antique stores since i was 10, over 60 years. I will never recommend that repair shop.

Took my clock there after they told me that they could restore it. We drove from Vancouver so it…read morewas a hour and a half round-trip for nothing. They could've told us over the phone, but I called twice and they said yes they could do it and the minute they looked at the clock they said no they can't fix it.

I went in to buy a bass and a practice amp. I got talked into buying this little…read morerecording/headphone device for the same price I wanted the amp ($160). I was told I had 30 days to return it. I didn't like it and tried to return it a few weeks later. What I wasn't told was that I'd only get $50 as in store credit if the box was damaged (just the box, not the actual product itself). The worst part was the guy looked up the resell price on a used version and it came to about $80, but he then took 35% off even though it's a return. I then wanted to buy an amp (What I originally wanted before I was talked into something else) and asked for something around the $150 mark. He then tried to talk me into an amp without telling me the price. I had to firmly ask what the price was twice before he told me it's $300. Even though I was visibly upset from losing $100 from a product I bought from them because the box was damaged. I finally got him to show me exactly what I wanted. If you go here, know exactly what you want and be firm about it so you're not talked into getting something you don't want that costs more money. Also know that the boxes their products are in are worth $100 so you can't return a perfect condition product, within their return window, if the box is damaged.

While I have no complaints on their sales department which always has been nice, my rating is for…read moretheir amplifier repair service that is not honest. I highly recommend being very careful if you must bring your amplfiers there. It's for a repair work finished for my Mesa Boogie Mark III on 3/6/2022. I brought it for a crackling noise and it was just due to a bad 12AX7 tube (V1) due to bad contact on pins. They knew it but they additionally replaced a healthy volume pot, 2 healthy 30uF filter capacitors, while leaving one that was actually bad and underspec (20uF) which was worsening 60hz hum (which is the design weakness with this amp even with DC heater supply for V1). Total cost I paid was $100 + $15 + $16 + $10 + $125 = $266!! In addition, they didn't tighten up the top suspension screws which caused one 12AX7 tube to break during transport. It was not my first time taking the amp there because they are supposedly the only Mesa Boogie service center here. In 2018-2019, it was also them who installed the very JJ 20uF 500V filter capacitor that is underspec! I am engineer myself with a master degree in electrical engineering and I have been learning about repairing and building vintage tube amplifiers in past few years and now I know well enough. I still have all the receipts and documentation and the healthy parts that have been wrongfully replaced.

This guy is amazing! I watched the whole process and he took exceptional care with our treasured…read morepiano and also the tuning aspects. He has a wealth of history in tuning. We will be repeat customers for sure!

From the owner: We started in Oklahoma in 1972 and taught at the Fries Piano Hospital in Vancouver starting 2008…read more The hospital closed in 2017, I continue to tune pianos in the metro area.