I took my Mini Countryman in for a basic oil change. I picked it up Friday, Feb 13th at 4pm. With the next day being Valentine's Day, my husband and I drove my car around town and my car started smelling like hot oil. We pulled off the side of the road, this had nothing to do with my small under oil leak recently found. I lifted up my car hood and there was NO OIL CAP. They Failed to do SIMPLE QUALITY CONTROL on a oil change!!! Do we had dinner plans to go to Portland for dinner, if I would have drove my car and that far it would have thrown a rod in my motor!!!! They made it right, but we lost out on Valentine's Day Dinner!! We could have totally thrown a rod in the motor and my car would have required a $6000+ motor replacement just not taking QC inspection on a simple F@cking oil change! They towed my car to the shop, offered a rental car, did a complete new oil change and had to buy me a new oil cap. QUALITY CONTROL, if you want my business. You almost costed me my car motor over a simple F@CKING OIL CHANGE!!! I am still , but at least they fixed it, but it shouldn't have been that stupid mistake in the first place!!!! Quality Control PEOPLE! I don't have money to replace a motor, that is why I was doing preventative maintenance. Your other business Esty's, which is owned by the same owner has been great, but you need to step it back up ARTs!!!! read more

Art's Automotive - Didn't put back on my oil cap after a basic oil change service. They didn't do quality control. They had to replace my oil cap . - Auto Repair Near Me - Longview, Washington

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I submitted an appointment request through their website for an oil change. I got a confirmation email back from them saying it was received and that I would hear back from them. I never did. read more

My husband and I took our car to Arts for the first time since we had heard good things about their business. Our car was running great but there were other issues to be taken care of like the gas gauge that had not worked for years. We were really impressed with everything. Just the whole atmosphere of the place, the people, the work that was done and the price. Thanks to Theresa who worked with us whether in person or on the phone. She was very helpful and knowledgeable. A big thank you to Andy for the great job he did on our car. read more

Their crew is very thorough w/ their investigations. we get great information from their crew members and their ton top of their game for getting us scheduled, getting our vehicles in, & worked on. their dependable & honest. thank you Lisa C. read more

My husband had an issue with his truck and had a code on it as it was the shift solenoid and contacted Arts because we had used them before. We will not be back!!! 1. They did not even look at the shift solenoid 2. They are not a transmission shop, they service them they do not repair them 3. There was a leak and they "supposedly" fixed it. They did not when it finally got to the Nissan dealership shop there was only a quart of oil in it. 4. My husband only drove it 12-15 miles before it blew out the 4th and 5th gears. 5. Had to take the now ungovernable truck to a shop which it went to Nissan 6. Poor customer service seemed to just want to argue! We paid over $700 they would only refund half when they did not make a substantial repair to begin with. 7. This all could of been avoided if in the beginning they would of been up front and told us they do not do repairs on transmissions, and they wanted to charge us significantly more than what the Nissan repair shop did.l 8. Need to work on how they talk to customers We will not ever take one of our vehicles which is unfortunate read more

We had a great experience from the moment we walked in. Richard kept us in the loop during the whole process and helped us find the best solution to take care of the car's issues. The warranty on the work gives us peace of mind, and the car now starts easy. It's so unusual to find an auto shop with such caring and nice people. Thank you!!! read more

I had Art's Automotive rebuild my alternator for my 42 year old Datsun pickup. It looks great. They did 2 of them for me. The first one was perfect. The second had an issue but they made it right and it works great. read more

Art's Automotive - Alternator - Auto Repair Near Me - Longview, Washington

If you give them a set spending limit and ask for verbal confirmation theyll just overcharge you without notification. Had overheating issues and told it was a Head Gasket(nearly $6000 later) it still overheated and i had to fix the issue. Afree that i noticed a visible leak in the radiator after they looked it over TWICE and gave a GUESS quote over $4000 more for intrusive repairs when it was less than $200 for a new radiator and 2 hours of my inexperienced time using YT videos to swap it out. After Covid they've become PREDATORY with their "Repairs". I was quoted less than $100 for an oil change and turned into over $600 for work i never authorized or notified prior to paying my bill. read more

Had my front & rear brakes done- friendly staff, text alerts and diagnostic report, clean & modern shop, competitive pricing- no surprises. Would recommend to others read more

I was in and out in less than 1.5 hrs. The service was quick and the gentleman at the counter was friendly. The price was affordable. You guys don't understand how thankful I am. read more

Arts Automotive provides quality service in a timely manner. Their focus is always on the customer, and their prices are extremely reasonable. Customers will not have to wait weeks to get their automobile repaired. Kevin recently diagnosed my truck and found my truck had bad battery. His reputation for reliability was enough that the battery was replaced by the business that I bought it from-no questions asked. My recommendation is to book your next automotive appointment with Arts Automotive. read more

Always get helpful service and professional care for my vehicles. Patrick, Theresa, Trevor, Kevin, Dakota... the best! Art's is the only one I'll trust to work on them. read more

I am a first time customer of Art's. My initial call to them was fielded by Patrick, I was really impressed with his knowledge & customer courtesy. We discussed my issues (Which I was pretty sure what was generally wrong.) I had a coupon for a service & asked him if I could use the service coupon for two vehicles, my Ford F-150 & my son's Mercury Mariner, as well. I mentioned that my son is currently serving our GREAT NATION in the country of Bahrain. He eluded to the fact that he had been there several times in his 24 year career in The United States Navy, which is the branch my son serves in. I set an appointment for the following Monday...... I arrived at their facility at the prescribed time, and was given very friendly greeting by Melissa, as she was very knowledgeable & focused. She was very courteous as we went over the game plan for both vehicles. She called me early afternoon and went over the issues that we needed to address. All work was completed on both vehicles by early afternoon, and everything that was PROMISED was DELIVERED. I showed up to settle my bill later that day. To my surprise, my son's vehicle was serviced for FREE! She stated that because even though he is on an overseas billet, that he is still "active duty," and in gratitude for his service his oil change service was FREE! WOW!!!! Just WOW!!!.... I assure you, that Art's Automotive in Longview, Washington is the ONLY place I will take our vehicles from now on! Great job guy's!!! read more

They were great ..they emailed me pictures of thing's that needed to be taken care of and answered all my questions. Will differently go back and have them work on my car ... read more

Took my car in last summer to get the AC fixed because it kept blowing hot air. I brought it back a second time after their "fix" the first time only lasted a few days. They said I needed new this and that, spent $1300 and still it blows hot air. I never went back and would love a recommendation to a shop that can fix a simple AC leak. read more

im lovin em. Will keep coming back here as long as they keep up the great work. fair prices, nice people, quality repairs and service= happy me. read more

Broke down on the weekend, stranded. The tow truck driver said, "I know a guy". I had no choice. To my surprise Art's Automotive provided the service I needed on their schedule at the price they quoted. Thank you Patrick at Art's Automotive. read more

It has been a long time since my brake and power steering fluid had been changed In my truck. Fluid was dark, so had Art's Automotive flush the systems. Brakes are notably harder and steering easier. They also gave me a list of repair items to watch for future repair and rated the items whether Urgent or just to watch. Thanks Taylor and staff at Art's!!! John V read more

Art's has always taken great care of my vehicles. This time was no different. I am very pleased with their service. I highly recommend Art's Automotive for service. read more

My husband had our car towed to Art's yesterday and later was told it would cost$1,800.00 for a fan replacement!??!?!?!?! That was not including the $140.00 for a thermostat! We decided that that was NEVER going to happen, they then told us today that we would have to pay $130.00 to pick it up, as that was the cost to diagnose it. I have had issues with them in the past, 2 years ago my husband took our BMW in they took the dash apart and the screws and bolts were laying on my floor board when I picked up after paying 800 for what they SAID was the problem, that ultimately was not the problem, it broke down 3 weeks later and a REAL mechanic told us the problem was a blown head gasket. What is done is done but I really just want to let others who are thinking of taking their car or truck to Art's, beware. Times are tough, and I am a normal person who understands nothing is free, but this is absolutely RIDICULOUS!!! *Update* I took my vehicle to another mechanic, they showed me that my fan that was supposedly broken, was unplugged, they had me come and see that it was in fact unplugged, so either Arts never checked to see if the fan was unplugged and lied and said my fan was broken or they unplugged to check it and never plugged it back in when we refused to pay them to fix it, they never plugged it back in and let us drive with it unplugged??? Either way this is the worst automotive shop I have ever done business with. read more

Worse customer service ever. I have worked for Safeway, Firestone, and Sears, this was the worse service ever. As if they never wanted my service and the service Mgr. Patrick was even worse lying about returning a phone which never happened after the bad service. They did not even offer information about warranties. They failed on so, many levels. read more

They were very knowledgeable and kept me in the loop for communication and explained things in a concise and straightforward manner. My 19 year old Honda CR-V had the check engine light on and they were able to get my car in and work on it sooner than I expected them too. They did a good job explaining what was needed and were up front about the costs of everything ahead of time. I appreciate their knowledge of Hondas and their ability to get me in and work on my car in a timely fashion. Melissa did a great job explaining everything to me and working with me and I appreciate it. Thank you. read more

My Expedition had serious air conditioner failure. The system went down and debris went through the entire unit. Art's was prompt and fair on my repairs. Very polite and professional from start to finish. Thank you! Burton Dack, Rainier read more

Love this place!!!!! Really awesome people that work there and if for some reason the work that they do doesn't fix your problem they will give 100% of your money back no hesitation!!! I absolutely love this place and would recommend it to anyone read more

I am not happy with the service I receive from Arts Automotive. I took it to them for a check engine light and they had it twice and charged lots of money and have never Fixed the problem. I would not recommend them read more

Art's knows service. I got my brakes repaired at Art's on my 1989 Ford Merkur and when I got back to work, one of the brakes locked up. I called Art's and they immediately dispatched a tow truck out to my location without any grief. I had my car back to me the next day with the brakes working great and their apologies. Can't recommend Art's high enough! read more

Used Art's for my HHR that was having electrical issues. They were friendly, the price was fair and they offered pick up and drop off service. The office and garage was very clean. Wish they were open on a Saturday! read more

I brought my car in because it was overheating and my AC fan was not coming on. They fixed the AC fan and told me that the overheating problem was fixed. I paid 700+ dollars to fix this overheating problem. 2 weeks later my car overheated again and blew one of my head gaskets. I took it back to Arts hoping they will fix this problem. They told me no, they fixed the AC fan and the AC fan still worked. They said they would fix the head gasket for $1300. I told them that I just paid them 2 weeks prior $700+ to fix the overheating problem and now they want to charge me $1300 more to fix the same problem. They told me there is nothing they could do. I asked if I could get a refund for the original $700 that did not fix my problem (overheating) and they told me no. They stand behind the fan still working. This is not what I expect from a reputable Mechanic. I paid $700+ to fix an overheating problem that came back 2 weeks later and caused serious damage to my engine and they would offer me no remedy. Do not bring your vehicles to Arts, they are incompetent and when they don't fix your problem, they will try to charge you again to take another shot at it if you let them. read more

They know what there doing but has gotten pricey and when they tell me when my vehicle will be done always takes 1 or 2 more days and that makes me mad read more

I always appreciate their customers first approach!!! They always make sure everything is well documented and that I understand the "whys and what's" of any repairs!!!! Thank you all!!!! read more

AWESOME JOB: Great staff at the counter and in the shop. I am an out-of-towner, and while traveling through Longview my alternator went out. Art's was able to fit me in and install a new alternator in minimal wait time, at a great price. All this was on a busy Friday afternoon. Thank you read more

They charged my dad $115 for tightening his starter cables. Oh and a couple locking washers. That was it. He told them his starter was only intermittently working. Yet, it took $100 of labor for them to figure out it was loose cables? Which is pretty much the FIRST thing you check? That's pretty embarrassing. Years ago, this shop was highly reputable, honest, and fair. Not sure what happened, but apparently those standards have dramatically declined, which is a shame. Avoid this shop, unless you like being blatantly overcharged for the simplest of tasks. read more

Arts Auto did find my mother in laws problem with her vehicle as she was traveling through Longview and they were able to help her quickly get on her way. But there's just one thing that just troubles me. Her serpentine belt ate itself up and came off her motor due to a seized pulley. The belt coming off while she was driving ripped out the plug for an important sensor called a crankshaft sensor. The mechanic talked to my spouse over the phone ( we are many, many miles away or we would've have come to the rescue ) about the problems he found and the mechanic was told to fix everything. Arts auto did replace the belt and the seized pulley ( thank you ) but failed to replace or repair the next important component. THE SENSOR. That sensor is so important to the run ability of a motor. They let my mother in law leave without fixing that sensor which could have been detrimental for her motor. That sensor basically controls the position of the crankshaft and the timing. It was great of them to help her in a pinch. BUT everything should've been done properly. We were upset to find she drove all the way to Oregon and back past Everett with that sensor not reading potentially causing damage, which luckily it didn't so far. read more

Places like Art's Automotive are one of the main reasons I love yelp. When a business treats me right, I want to share it! Even if most likely nobody I know will ever go there. Thank you, Yelp, for making this possible. So, the whole family was on I-5, heading off to the boonies for a much-anticipated campout, when Pirate Daddy heard it. The noise. The one he'd been trying to catch again for weeks. And this time it just kept going. Pirate Daddy's best guess? An alternator bearing. So he calls around, trying to find a spare alternator. I-5 near Longview is not a good place for alternators. But a nice person directs him to Art's Automotive. Now, "Art" (not his real name) tells him that he doesn't have time to replace our alternator that evening, but to bring the truck in for the free alternator check and he'll take a look. So we do. And he and a colleague do. Right away. Fifteen minutes after pulling in to Art's, we're back on the road, heading off to the boonies, happy in the knowledge that our car has been given some focused professional attention and our alternator was not likely to go kaput when we're forty miles from anywhere. And it didn't. Vacation saved! Three cheers for Art's! read more

Our vehicle had an unusual electrical issue that took a couple visits to repair. Patrick Marsh at Art's Electric, was extremely helpful and professional. He explained the problem and how to fix it. My husband and I highly recommend Art's Electric. JM & KW read more

I dropped off my 2000 ford focus for replacement of heater defrost a/c fan and resister switch. Another mechanic told me he thought the bill was way out of line for the work I had done. I was charged $ 42.39 for a resister switch I later priced at about $ 9.00. I was charged $135.46 for a blower I priced at $35.00. I was charged 1.6 hrs of shop labor at $95.00 hr to do a job I later watched done on you tube in less than 15 minutes. suffice to say they will never see my shadow darken their door ever again. I take full responsibility for not researching the scope of the work I was having done and allowing them to proceed without scrutinizing their estimate and ethics. read more

This guy's character and skill are above all others. He has been more than generous with his time and pricing, I feel lucky to have the business so close. read more

I actually didn't need their services but everything leading up to figuring that out was really easy. I didn't feel talked down to about my car issues and the front staff was really friendly and jovial. I needed some laughter after everything I was going through and these guys made it really easy to figure out what I needed and move along with my day. I didn't need them for what I was needing to have done but I'll always tell people to start there. read more

I went there because a people suggested them. BIG mistake! Took two full days and several calls to get an answer to what my trucks "ELECTRICAL" issue was. Problems everywhere. I DID NOT ask to have my brakes or fluids checked! Had they just stuck to what I asked it probably would not have taken as long. I also mentioned a couple times that I can NOT afford a whole lot, and asked couple times where my bill was standing at! The first day halfway through I was given one amount, but was never actually given an upgraded amount until my truck was torn apart and put back together ready for pickup. I was told I get a call back the first day and never got one. I called twice the second day and finally got one but still no update on my vehicle. They were friendly for the most part until I called them out on not getting back to me. Had us come down to show they had the truck torn apart and to just point out what the issue was rather than just telling me over the phone. (We live 20 minutes away) My bill doubled! Customer service skills need improvement! Never again!! read more

I recently received the best customer service from Patrick Marsh at Art's Automotive. He was welcoming and addressed my concerns about my car right away. Patrick took the time to look at my car immediately, updated me on the problems, and fixed them in timely manner. I was so impressed by the friendliness and customer service. Thank you so much for your time!! read more