Great service all around. Friendly at front desk, helped with local commute while the car was in…read morethe shop for the day, diagnosed the problem and fixed it same day. Didn't bombard me with extra services, and everything that was offered was explained with the clear choice to opt in or out.

Terrible experience. My significant other was recommended to use these guys. We should have known…read morewhen some lady was rude to us on the phone. My significant other said while there, some Emilia or Emily was extremely disrespectful and rude. Stay away.

The perfect place to go if you want to spend more money on them looking at ur car then actually…read morefixing anything and if there is something to fix expect to pay an extra couple thousand. Just call a local shop and make an appointment a few months out, theres a reason all the other auto shops are booked up for weeks and you can get in next day here.

Excellent service! They completed the work in a timely manner! They are up front and let you know…read moreif there is any thing else that needs to be addressed!

I would never recommend this business. I paid almost $5,000 to have my brakes fixed and they…read morefailed. The car accident it caused could have been fatal. There were children in both vehicle, a baby even. I left them a review on Facebook and my review was the newest one in YEARS and they blocked me so that says A LOT about the type of people and business they are. Even after paying for everything they still were trying to charge me an extra $500 for a hose that did NOT need replacing...turned out one of their employees spilled fluid and that was all. As for my brakes failing Im beyond disgusted with this business and their behavior towards the community they serve.

The glowing reviews of this place leave me suspicious, after my own experience here…read more I drive a regular ol' car. And let me tell you, the prices they are charging for parts alone are up to FIVE TIMES what the parts cost. And their "labor cost" is pretty outrageous for some of the simple things they say need done. I got my thousands of dollars quote and compared their parts costs to actual auto store quotes of the same exact parts and this place is charging triple to 5x the cost! For every single part needed. They never did complete the "free inspection" they offered me (I paid them $150ish for them to slap me with their outrageous quote so I wouldn't quite call the inspection free), even after keeping my car for multiple days and saying they would do it. Another disappointment. All in all a pretty bad experience.

I had been fighting a leaking heater core in my 2015 Ram 2500 for months. But due to the cost of…read morereplacement, I had drug my feet. It finally got to the point I knew it had to be done. The dealership wanted about $2.5K to start - so I gathered quotes from a few shops in town. Glen's offered the best total value by a long shot. While his price already was saving me nearly $1K, his bid also included items the dealership pricing didn't. In fact, it likely would have been at least $3K to the dealer by the time all was said and done. But instead, Glen got it done in less than a day and a half for almost half of that! After I left, I did get a brake system warning light on my way home. I ran back to Glen and he solved the problem and had me back on the road within an hour! I will 100% use Glen's Quality Auto in the future for any auto repairs we need.

The folks at Quality Auto are top notch. Glenn is a great…read moremechanic, very knowledgeable and his prices are very reasonable. He's thorough and never tries to upsell you service that you do not need. I have been completely satisfied with Quality Auto and will never go anywhere else. Joe F.

I needed various auto repairs done to my car and they provided excellent service. very nice people…read moreand easy to talk too about all your repairs and great communication. Highly recommend for all your auto needs.

Easy to connect with. Fair Pricing. Communicated thoughts and procedures. Bilingual was a plus…read more Would recommend. I had a clutch replacement. Will be going back.

They took care of my need for another used tire and didn't charge me too much. I appreciated the…read morequick help.

Went in for alignment with all new suspension and steering rack. They attempted and reported inner…read moretie rods on the new rack were too long. I cut 1/2 inch of each side. They left my wheel well plastic unfastened which I ran over and ripped off, plus got grease on the brand new carpet (and I let ALL of that slide) I returned for 2nd alignment adding mount and balance of my $5k wheels using their "touchless service". Upon second alignment, they discovered they were unscrewing the rack the whole time. It never needed cut but "they usually don't check that." During the mount and balance, after watching every tech oogling and handling my wheels, I asked Rick again the protocol of their touchless method in which he had to go out and inform the techs that they need to stop. (Quoted protocol was only 2 techs are approved to do it, they'll review the wheels with the customer for damage prior to working on them, the touchless machine won't damage them. And I pay more for the service.) They did not review them with me. They scratched the center bore and cooling fins, then Rick argued that it can't happen "it never gets touched, there's no way" "I'm telling you, nothing and nobody touched the wheel" that's why it's a touchless service" I asked to see the machine, in which I quickly identified what caused it... The conical mount, in which his tune changed to, "oh, well, that's the only spot." I understand something has to hold it, but they should communicate the hazard risks I also let that slide. Then upon attaching the aero discs, they cracked all 4 and chipped 1. And to top it off, the tie rods were on the wrong sides, so it impacted the wheel ripping off the balancing weights. (I didn't even hold that against them cause they didn't install them but some say, since they're the professionals, they should have caught it.) No one in the office communicates with each other Rick quoted the protocol, the guy next to him made the appointment, and neither informed the techs unboxing the wheels to what service. They're friendly, but they're far from professional and it cost me a 1/300 set of wheels. If you care like I do, find somewhere else.

Went for diagnostics of check engine light that could have meant a few things. They did a…read morecomprehensive diagnosis for only around $80. And the cool thing is if you decided to have them fix whatever's going on, the diagnosis is basically free. Fortunately in my case it was just a sensor and an easy fix I did myself. The only complaint I have, which I won't knock a star off for because I really appreciate this business, is that I couldn't get my car back for an extra day because I couldn't get a hold of them. Their posted hours were wrong (they have since updated them) so we missed them on the day we could have first picked it up, and then when they were open the next day, the phone line kept repeatedly going to voicemail for hours. But in spite of this, I highly recommend them and suggest arranging a pickup day/time ahead of time if possible. And confirming hours.

Don't take your truck or car here, I spend over $1,000 and the quality of the welds were horrible,…read moreI cut my own exhaust and welded it for a better quality, if you want something done right the first time and on time go somewhere else.

I took my Mini Countryman in for a basic oil change. I picked it up Friday, Feb 13th at 4pm. With…read morethe next day being Valentine's Day, my husband and I drove my car around town and my car started smelling like hot oil. We pulled off the side of the road, this had nothing to do with my small under oil leak recently found. I lifted up my car hood and there was NO OIL CAP. They Failed to do SIMPLE QUALITY CONTROL on a oil change!!! Do we had dinner plans to go to Portland for dinner, if I would have drove my car and that far it would have thrown a rod in my motor!!!! They made it right, but we lost out on Valentine's Day Dinner!! We could have totally thrown a rod in the motor and my car would have required a $6000+ motor replacement just not taking QC inspection on a simple F@cking oil change! They towed my car to the shop, offered a rental car, did a complete new oil change and had to buy me a new oil cap. QUALITY CONTROL, if you want my business. You almost costed me my car motor over a simple F@CKING OIL CHANGE!!! I am still , but at least they fixed it, but it shouldn't have been that stupid mistake in the first place!!!! Quality Control PEOPLE! I don't have money to replace a motor, that is why I was doing preventative maintenance. Your other business Esty's, which is owned by the same owner has been great, but you need to step it back up ARTs!!!!

My 2010 GMC Sierra had a "check engine" light that came on intermittently. I was able to drop off…read moremy vehicle at Art's Automotive the next day after I contacted them. After running diagnostics they found that the problem was due to a defective "mass air flow" sensor. The service advisor kept me up to date throughout the diagnostic and repair process through text messages. I have done business with Art's Automotive in the past and have been pleased with the professionalism the staff has demonstrated.

Wow- what a top notch body & paint shop! I was treated so amazingly and always kept in the loop on…read morewhat was happening with my car . Angela who headed her team did an outstanding job to make sure every detail was done perfectly and also did alittle extra just because she noticed things that needed to be handled to make the job perfect. I feel like I have a brand new car even though my Toyota Avalon is 20 years old now. the talented body & painters working at Macklin are so impressive. Don't waste your time going anywhere else to get your vehicle repaired- all you need to do is go to Macklin Auto Body in Longview and ask for Angela or any of the other super knowledgeable staff members. Best decision I have ever made was to have Macklin do my car paint and body work refresh. they are all super friendly and easy to deal with and happy to help get the job done right the first time. Thank you everyone!!!

Fast repairs. Professional work, friendly people. Gave updates as work progressed…read more I'll go for service, if needed, in the future.

We were heading north on 5 on a Friday afternoon and had transmission issues on our 2019 Ford F150…read more We limped over to this shop and they had us back on the road in about 4.5 hours. They kept us updated and even suggested a good place for lunch while we waited! Super professional people, and if we lived near here, this would be my choice for all our auto repair needs. Thank you!

I had been going back home to CA after a solo trip in the Oregon/Washington area when my car…read morecompletely broke down. I got a tow to this auto shop and was extremely anxious. Everyone here was very communicative and made me feel very safe. They were extremely busy but got my car all fixed up in just a few hours and got me back on the road. I am extremely thankful for everyone that works at this shop for being an awesome team and making the situation so much easier to handle.