We purchased our gas fireplace from Wulf Bros. They have been responsive about any concerns we…read morehad. We feel comforted to have the annual check-up to ensure everything is working smoothly. Alex remembers us and our situation and double checks to make sure everything is safe. When he leaves all is tidy and ready to go.

Hello. I just…read morereceived a phone call from you. She had the unpleasant task of telling me that: 1) The fireplace doors that were ordered do not fit. That the measurements perhaps were not correct. 2) That Wulf Bros. are no longer going to do custom fireplace door installations. Well, well. We have been PATIENTLY waiting since January (1/25/21 was when the order was placed with Stoll. We were told that it would be 3-4 weeks for delivery. It is now Mid May.). There have been 3 individuals in your fireplace section that we have had to work with who subsequently left. The last two had to play catch up from the previous person. Delay after delay, excuse after excuse and now Wulf Bros. are bailing on us? We are now left to start all over again. Being a business owner myself, this is clearly not the way to provide quality customer service! And good customer service is what drives customers through the doors. Needless to say we are very disappointed that after nearly 5 months this is what we are left with.

Called about a possible leak and the woman that answered the phone was extremely hesitant about a…read moreservice call. Didnt really want to schedule an appt to even look at it.

Dunno what the other reviewers are talking about. Then again, most are from years ago. I'm new to…read moreSturgeon Bay in 2024, having just bought a house in town. Whenever I've called, I've gotten an appointment within a week or so, the guys that turned up did so on time with everything they needed. Every. Single. Time. Plus, when Dave came to get the A/C squared away, he shared additional advice/knowledge about the house, which they've serviced for years. Bailey was also impressive when he came to do needed follow up work to get the rest running right. I will rely on Eagle for my central A/C, my attic forced-air furnace, my water softener AND the hydronic heating system in floor and ceiling. I'm taking advantage of their semi-annual service for the coming warm/cold weather soup to nuts and appreciate the peace of mind that gives me. Oh, and Blaine, an estimator, even made a house call to check the basement with me before the installation of a much-needed dehumidifier. I love these guys! Seriously capable HVAC people, courteous, helpful and if you ask questions, they will answer with details that help in the future. Finding skilled tradesmen with knowledge of a property is invaluable to me.

Zero rating. During annual routine maintenance, Chase told us we needed the inverter cleaned, he…read morewould have to take it all apart and that it would take quite awhile due to the location of the unit. We received an estimate based on what he told us re:longer time to complete the job. He came, took it apart and completed the work in less than one hour. They still charged $591. 86!!!!!!! It did NOT take a long time as he told us. We feel duped. Nothing on the estimate said that they charge by the job rather than time. We signed it in good faith and all I heard was "you got the estimate and signed it, didn;t you?" WOW. When I called the office, the secretary said "we charge by the job whether it takes one hour or 10 hours"!!!! So now, we will use Eagle Mechanical, who is transparent about their billing practices and charges by the hour. never again.

From the owner: We not only focus on providing quality HVAC products, installations and service, but also on having…read morethe best educated sales and service staff to make sure that you, the customer, is well informed about the decisions you are making. Putting the needs of the customer first isn't just another marketing tag line to us, it's the way we do business.

The tech was kind and informative. They came for a free "tune up" on our AC/furnace…read more What was supposed to be a 15-30 minute tune up turned into more than 3 hours, maybe 4? With multiple techs coming into our house. Not super respectful of our time. They quoted that we needed all new duct work for thousands of dollars, which, fine, thank you for the info but we don't have 20K to get all new ducts. The problem: They took out our old filter in our furnace and threw it away. Forgot to let us know that, so we just were running it with no filter for 10+ days, which is pretty bad for the unit and our air quality throughout the home. It's also potentially a safety hazard to not have a filter...seems odd for a company that specializes in this to leave our unit worse off seeing as they came to "tune it up".

I've had my furnace and air conditioner for one year now. Forrest was professional when he came out…read moreto check my equipment and make sure all is working good. He even showed me how to clean my air conditioner vents because of the cotton trees in the area. I didn't know it was so easy to take the sides off and hose it down. I'm so happy I switched to Healthy Home Heating and Cooling and you will be too.

air conditioner failed replaced that and also decided to replace old furnace in mobile home…read more scheduled soon after i called. two men over to do the work knew what they were doing and did it quickly.left it all clean after. gave me clear operating instructions and advise. all warenty paperwork done by kkelly...i have no regrets after having done this.

Responsive when other shops were not. Great professionalism of the service person. Saved us lots of…read moreanxiety and money. Highly recommended.

Had a complete a/c and furnace install done within one week of service call. Great instructions on…read morehow to use the new system. We called them as they have been quick to respond in the past and offered very competitive pricing. They are honest and professional. I love our new system. When I had a question, they sent out a service rep to walk me through the thermostat programming. Overall, I think the Best in Green Bay, WI.

Took good parts from my heater, replaced it with faulty ones and then patronized me when I called…read moreto get it fixed!!!!! buyer beware these are scam artists