Last year (Dec 2023), this company was recommended by our propane gas provider. They installed our…read morenew gas range, and almost killed us!! When we used it the evening after the install, our CO2 alarm went off. We thought it might be the batteries, so we changed them, and the alarm kept going off. We opened all the windows & doors (in 30 degree weather) just to be safe, but when we closed them, the alarm went off AGAIN! After calling a dear friend with a local fire dept, we were advised to get the %^#* out of the house & call 911, which we did. When the firefighters entered the house, they said the carbon monoxide was at 40, and that was after we had aired out the house. They also opened all windows & doors and used our fans to air the place out, 3-4 times, and advised us to either find a place to stay for the night, or just keep the windows open & fans on. We opted for the latter, since it was Christmas weekend, and bundled up.
We called Lakeshore, and spoke with Jeremy, who offered to come out that night. Since the fire dept was here til almost 10:pm, we told him to come first thing the next morning, which he did. He was very professional, and couldn't apologize enough. He found that the gentleman (co-owner of Lakeside) who installed the LP fittings, failed to change out the Bake/Broil fitting, which lead to the deadly CO2 in the house. The inside of our brand new stove was completely black with soot! He took everything apart so I could clean everything, and made sure all the proper LP fittings were installed correctly. When I heard him on the phone, with the guy who installed the range, ask him why he didn't change out the Bake/Broil fitting, he said he "couldn't find where it went", and just put the LP fittings back in the bag!!
Jeremy was great, and said he would not charge for the call-out or repair, since this was obviously their fault.
We couldn't get the owner to call us to discuss this egregious error, and then, to add insult to injury, they cashed our check for the original installation, almost 3 weeks afterwards!!
Lakeside Heating & A/C might be good at HVAC repair, but don't let them touch your LP range!! Unless, of course, they send Jeremy. He was exemplary, and Lakeshore is lucky to have him on their payroll!!