Craig builds a great pool. He and his staff walked us through the process of design and choice of…read moretile and pool finish which is quite a task. Deciding to add a water feature & pool heater wasn't a problem. Follow-up with issues has been easy and prompt.

We're building a custom home in Naples and our developer selected Craig Stevens at Craig's Pacific…read morePool & Spa Center (located at 930 SE 8th Terrace, Cape Coral FL 33990; phone 239-458-8600) whom we didn't know prior. After an initial meeting, he sent us a black and white engineering drawing of the pool where we had great difficulty reading the numbers even when we enlarged them. The drawing didn't incorporate some of the things we had mentioned to him, so we felt Craig wasn't listening to us, and it didn't show how the pool would fit onto our property. So, we asked him to email us a color CAD drawing to help us in this regard. Over the next two months, we asked him over a dozen times for this CAD drawing but he never responded. We complained to our master builder about him, but they wouldn't change from Craig's Pacific Pools (likely because Craig won their business by giving them the lowest price..red flag). Out of frustration, we met with a key person at Nassau Pools in Naples, who had wonderful ideas, and provided us with a beautiful color CAD drawing the next morning. Our builder said they wouldn't switch to Nassau (but we found out later that our builder had hired Nassau Pools to build pools for 2 of their model homes) so we provided their CAD drawing to Craig's Pacific Pool and Spa Center. This Nassau Pools CAD drawing was excellent, but no one noticed that the depth of the maybe 6-inch shelf holding 3 bubblers wasn't specified. Instead of asking for this important depth info, Craig decided to build our pool by assuming we wanted a "bench" that was about 3-4 feet deep, and installed bubblers that didn't even break the surface of the water. We had said we wanted the soothing sounds of the bubblers, like most customers would want. We had a meeting with Craig, and asked why he didn't ask anyone how deep the shelf should be before building, and he just shrugged his shoulders and said he it wasn't his job to do that, the plan should have had that info. OMG. He then seemed to complain that the bubblers didn't even break the water level, but he was the one who decided to build them to that height. We found out later from many friends in Naples that Craig Stevens at Craig's Pacific Pool &Spa is known as one of the worst pool builders in Naples, and only wins business with developers by being the lowest cost pool builder. He is NOT a creative pool designer who can even do a CAD drawing, and he's a clueless older man who has trouble communicating anything. He seemed nice enough, but when we were giving him tough feedback his reaction was to smile and slightly laugh. Very unprofessional and not someone any customer would want building their pool or spa. If you want a quality pool designed and built, you'd do well to stay away from Craig at Craig's Pacific Pools.

Solid price, responsive, delivered better solution than anybody, job looks great. Transformed my…read moreold pool into a modern looking pool. Extremely satisfied. They were 30 percent more affordable than most other bids.

My pool, built in 1988, had never been resurfaced and badly need it. Cape Pool Renovations showed…read moreup fast, with a crew of six guys, and finished the job in just two days. It looks fabulous. They did some extra work at no charge, refurbishing tile and fixing a blocked drain. All for 80% of what I expected to spend. One of the guys on that hard working crew was owner Scott, whom I did not recognize at first in his work clothes. Although I am known for 1-star reviews, I give Cape Pool Renovations my highest recommendation and would grant six stars if I could. You will not regret choosing them.

Outstanding job building our pool. Understood our budget, all work was competed on schedule and as…read morepromised. Follow-up on checklist items was always timely. High quality staff and workmanship. Highly recommend.

Impeccable craftsmanship at a reasonable price! Rob helped us design our dream pool with top…read morequality materials. Cathy kept us updated on the timeline. Max and his crew ensured every step was completed expertly in the time frame we were promised. We could not be happier with our Sunset pool. We had estimates from three other pool companies and Sunset had the best materials and design for a similar price to the inferior pools. We financed through Lyon Financial and our monthly payments are similar to a modest car payment.

Ted's Pool Services is fantastic. Our pool is nearly 55 years old, and we had cracks in the walls…read morewith plant life growing inside -- Ted cleaned and sealed them, and cored two new jets with new PVC lines to the pump. He's been working on pools since he was a teenager and it shows; he explained everything as he went, never in a pushy sales way, just genuine knowledge. He also worked with us on cost in a way that felt honest, not gimmicky. His wife Sherry runs the office and is always friendly and helpful. If you have an older pool and want someone who truly knows what they're doing, this is your team.

Quality repairs and expert, honest advice Ted's pool repair…read moreprovides fair and responsive communication, quality repairs and expert assessment. When we first bought the house, we had the hot tub resurfaced and received a great job at a reasonable price. After Ian, we needed help and received a quick response and a great price. This time turned out to be a quick fix. No upsell or pressure just what is actually needed and peace of mind. I won't call anyone else.

I recently had my pool constructed and installed, and the entire experience exceeded my…read moreexpectations from start to finish. Jacqueline, Mike and Aaron were professional, knowledgeable, and incredibly attentive to detail throughout the whole process. From the initial design consultation to the final installation, everything was handled with clear communication and transparency. They took the time to understand exactly what I wanted and offered helpful suggestions that truly elevated the final result. The craftsmanship is outstanding--the pool not only looks beautiful but feels built to last. The crew was punctual, respectful of my property, and kept the work area clean and organized. Now that it's complete, I couldn't be happier. I highly recommend this team to anyone looking for high-quality pool construction and an stress-free experience.

I could not be happier with my new pool. They did what they said they were going to do, when they…read moresaid they were going to do it. Everyone was very professional! And most importantly, there was constant communication. If I had any questions at all, I would always hear back from Mike within the same day. The price was right as well!!! Thank you team!!!!

I was very happy with the workmanship when the pool was refinished and the new patio installed, but…read morecustomer service is the worst I have ever experienced. I made the final payment with just a few things left to be done, and they never showed up. I've been trying to get them to give me the safety key to get into the skimmer box for 3 months and they haven't dropped it off. I am very disappointed in their service and would never recommend them again to anyone.

Very happy with my new pool! Great company that was very professional. Quality work and completed…read moresooner than I expected. Highly recommend

I took over a contract from a previous owner and it was in my Escrow. Azure pools completed the…read moreconstruction work a couple of weeks after I moved in. I paid for the water and they filled the pool without cleaning it, including cigarettes ends and 1/2 of mud and debris. The owner said don't worry it will clean itself. Of course that cost them a filter and the pool cleaner was missing his mind. They didn't make good the outside of the construction I had to pay a stucco guy. The didn't make good the garden area that was trampled. The HOA made Eddie the owner come and pick up all the building bricks etc. The power wash guy was sent after the pool was filled. Not good and he told me that he had told the crew to clean up all the cement splashes on the pool cage and spa. They didn't do that. The new lighting didn't work correctly that too from Mid November to End of Feb to fix. So many excuses while this was being done. The tiles were not straight (the original tiles which the same company installed are perfect). Also everything was stained. After many calls they did come to clean the tiles and did a good job. They replace maybe 10% of the tiles that were installed on a slope or uneven or not in line with coping. I called again. Julie who always answered and is very good promises to pass a message to the boss Eddie. Nothing, called again. Today we tried and Eddie called, threw Julie under the bus and said she never asked him to call until today. Anyway I said the timing is still a mess and nowhere near as good as your original job a year ago. He said I have no legal rights, and he isn't going to replace any tiles. He claimed he saw it and it looks great. I said BS. He then gets his panties in a bunch and said if I don't stop cursing he will put the phone down. I said I didn't curse no F bomb etc and saying his crazy statement was BS is not cursing. I offered for him to come and look at it with me and if a spirit level says I am wrong I'll shake his hand and say no more. He put the phone down and refused to answer my call. As you can see from a few photos the job is diabolical. I see the reply by the owner, a lot of which is inaccurate and mostly very untrue. The I have never reviewed the coping or tile with Eddie the owner ever. Throwing his employee under the bus shows the character of this guy and his 101 excuses and never owning up to anything shows his lack of integrity. The pictures tell the story, period. Anyone who is interested in researching this company for possible hiring are very welcome to come and view the "finished" product and the lack of quality Eddie adheres to. I live in Estero and any time is convenient. I am not going to get in to a tit for tat with words, I don't need to as the pictures tell a thousand words.

We contacted Azure Pool shortly after Ian just to see about updating our pool and pool area. Jason…read morecame and we shared where we wanted to go with it and walked things out. He couldn't have been nicer or more helpful and I had a lot of questions and ideas .One thing lead to another and a vision I had for quite a long time was coming together. This was the right time and the right company to create our now beautiful pool and deck.it is stunning and each step of the way way was well executed with attention to excellence. The transformation is amazing and we are enjoying our fabulous new pool area. Still finishing up some lighting and Jason is still helping to make sure all is completed to our and Azure standards. We couldn't be happier.

Such professionals! They care deeply about their customers, employees and industry. I have the…read morepleasure working with the owner in the Fl Swimming Pool Association and his dedication and volunteerism is greatly appreciated. Highly recommend!

So many issues with my recent pool build from Custom Pools, Cape Coral. Do not return calls, tear…read moreup my yard, damage my house. My contact, Brady Peterson, is the worst. Regret this decision.